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Head of Customer Service NimbusPost

12.0 - 16.0 years

0 Lacs

haryana

On-site

As the Head of Customer Service at our fast-growing shipping and logistics automation platform, your role will be crucial in optimizing and leading our customer support operations. You will be responsible for ensuring a fast, effective, and high-quality service experience for our sellers across various channels such as chat, email, phone, and others. Your main responsibilities will include managing and scaling a high-performing customer service team, designing efficient ticketing and escalation workflows, and optimizing service workflows through automation tools like AI/chatbots and self-service portals. Your goal will be to deliver a best-in-class support experience, improve customer satisf...

Posted 3 months ago

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