618 Sla Jobs - Page 9

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 15–20 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. You can find more about the company here: IGT Company Profile

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Job Title: Analyst Tax Reporting and Compliance Location: Pune, India Work Model: Hybrid Shift: Night Shift Tax due diligence support - Support the operations to comply with the requirements of Due Diligence/Reporting Regulations (FATCA/CRS) Provide operational support for the preparation, review and validation of tax documents, and maintenance of tax records and reports for internal and/or external clients. Perform first-level quality assurance of tax deliverables in accordance with department policies. Support the coordination of tax-related regulatory filings. Gather required data elements, as needed, for various regulatory filings. Provide status updates on progress of data collection. Update tax forms and information return layouts in accordance with department policies. KYC Due diligence experience is preferred. Manage volumes, SLA, KPI requirements FATCA CRS W8 W9 Forms, Tax Documentation, KYC Documentation, Due Diligence, Self Certifications, Reporting Preparation, Data maintenance. Flexible in shifts Knowledge of MS Office 5 days working Interested candidates please mail on meghana.narasimhan@kiya.ai or call 9082501996

Role Summary: IT Specialist Application Lifecycle Management (ALM) This role focuses on managing and optimizing the entire Application Lifecycle Management (ALM) process from planning and development to deployment, operations, and decommissioning . The IT Specialist will work on improving IT systems , ensuring process standardization, supporting IT strategy , and aligning IT applications with business needs. The position is both strategic and operational , requiring strong collaboration with stakeholders, IT teams, and external vendors. Key Responsibilities (In Short): Develop and implement ALM strategy covering planning to decommissioning Maintain IT landscape documentation , reporting, and visualization Drive Release and Change Management processes across environments Support ServiceNow KPIs, SLAs , and system maturity improvement Collaborate with users to align IT solutions with business goals Redesign and document IT processes for software engineering discipline Ensure adherence to IT governance, compliance, and security standards Provide consultation and leadership in IT/ALM projects and initiatives Required Skills: Strong knowledge in ALM, ITSM, Software Engineering, or IT Governance Hands-on experience with ALM tools (e.g., ServiceNow, JIRA, HP ALM, etc.) Understanding of IT architecture, ITIL/COBIT , and process integration Analytical thinking, structured working, and communication skills Experience in international environments and cross-functional collaboration Fluent English, proactive attitude, and intercultural competence Qualifications: Bachelors in Computer Science, IT, or Software Engineering 4+ years of professional experience in ALM or related domains

Dear Candidate, Please find the below attached JD for your reference. Position: IT Team Lead Work Timing: 2 pm - 11pm Work Mode: WFO Location: Bangalore Experience Requirements 10 -15 years of total IT experience with at least 35 years in a leadership role managing IT teams. Proven experience implementing or supporting Oracle Fusion (ERP, SCM, EPM, FDI, etc.), CRM, Route Accounting Software, etc. Solid understanding of Master Data Management (MDM) and data governance processes. Hands-on leadership of IT helps desk teams, with familiarity in ticketing systems and SLA management. Working knowledge of networking, endpoint management, and basic cybersecurity practices. Experience collaborating with U.S.-based stakeholders or international teams is highly desirable. Qualifications Bachelors degree in Information Technology, Computer Science, or related field (Masters preferred). Relevant certifications are a strong plus: Oracle Cloud / EBS CRM Admin ITIL Foundations CompTIA Network+ / Security+ or Microsoft 365 Administration

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

KEY RESPONSIPONSIBILITIES: • Responsible In Managing The Team of 20 to 30Agents. • Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and • Ensuring meeting Clints SLA. • Monitor and Track the performance with respect to SLA’s, Clint satisfaction. • Maintaining Up-to-date Knowledge of Process developments. • Assist with Assistant .Manager/Manager from the end User’s Point of View. • Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions. • Document, examine and report quality issues their response and suggest possible improvements. • Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENCE: • Graduate or 10+2+3, with good Communication • Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service). • Monitor team performance, productivity and service levels. • Ensure systematic feedback to team members on their performance. • Handling Escalations. • Drive the team to achieve the quality targets. • Daily reports.Role & responsibilities

Position Summary: The Manager Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives. Key Responsibilities: SLA Governance and Performance Oversight Lead end-to-end SLA and KPI governance across IT service providers and internal towers. Ensure accurate, timely reporting and interpretation of performance data. Monitor trends, identify performance gaps, and drive corrective action plans with suppliers. Operational Excellence and CoE Development Establish and maintain standardized SLA governance frameworks, templates, and dashboards. Develop playbooks, SOPs, and best practices for performance management activities. Act as a change agent to build performance-centric culture across the organization. Analytics, Reporting & Insights Manage the performance reporting lifecycle: data collection, validation, analysis, and communication. Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel. Provide actionable insights to business stakeholders and governance forums. Stakeholder Management Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement. Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans. Ensure transparency and alignment across global and regional teams. Continuous Improvement & Automation Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools. Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency. Support transformation programs that elevate vendor and service performance. Required Qualifications: Education: Bachelors in IT, Business, or related fieldExperience: 10–15 years in IT performance management, SLA’s, Managed services background, vendor governanceTools: Strong skills in Excel, Power BI, Tableau, ServiceNowKnowledge: Deep understanding of SLA/OLA frameworks, ITIL, service deliveryCertifications (preferred): ITIL v4, Six Sigma, PMP, CSM, Key Competencies: Strategic Thinking and Operational Discipline Strong Analytical and Presentation Skills Vendor and Stakeholder Relationship Management Change Management and Influence Communication and Executive Reporting Results-Oriented and Collaborative Mindset Why Join Us: Lead a high-impact, cross-functional CoE central to our client success. Work in a dynamic, data-driven environment with exposure to senior leadership. Help shape enterprise-wide service excellence initiatives.

Job Description: Processing of Claims Health files. Claim Registration and Claim Adjudication. Identifying the Fraud. Adhering to SLAs and processing the claims with in the TAT as per policy terms and conditions. Supporting CRM, provider, sales and grievance teams. Eligibility Criteria: Pharm-D, BSc Nursing, B .Pharmacy freshers only(Qualified Graduates with all certificates in hand). Any Graduate with minimum 2+ years of Claims Health processing experience. Salary Budget - up to 4 lakhs. Job location Ameerpet, Hyderabad. Evaluation would be based on competency, age, experience, stability

Role: Pega Developer Location: PAN India Experience: 4 Yrs - 10 Yrs 8 - 10 years of progressive experience in building and implementing model-driven, enterprise-level business solutions and applications 1+ years of working Pega experience in Pega Decisioning and Pega Marketing skills is required including making model changes Experience in implementing Pega Marketing, Strong understanding of Pega methodologies. Excellent object-oriented analysis and design skills and system integration skills. Experience in working on various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors etc. Experience working collaboratively with business stakeholders, business analysts, data governance, analytics, and technical leads to ensure the right solution is created for the business need. Understanding of Predictive and Adaptive Analytics and the capabilities in Pega around Artificial Intelligence Hands on experience in implementing Pega integration services using REST, SOAP, etc. Knowledge of industry standard project delivery frameworks including: Agile, Waterfall and Scrum ecture and all PRPC design and implementation features Experience and desire to work in Global offshore/on Pega Certified Decisioning Consultant (PCDC) and Pega Certified Marketing Consultant (PCMC) Develops and demonstrates an advanced knowledge of the PRPC Archit shore model. If you are interested please share your updated CV on this email ID aashifjabarulla@tsit.co.in

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive daily team performance to meet SLA/KPI metrics such as AHT, CSAT, FCR, and Quality. • Handle escalations effectively and ensure timely resolution to enhance customer experience. • Conduct daily team huddles, refreshers, and floor support to improve team performance and morale. • Generate and analyze performance reports (daily/weekly/monthly) and share insights with stakeholders. • Drive team engagement and motivation through recognition, feedback, and developmental coaching. • Coordinate with Quality and Training teams for process updates and skill enhancement. • Identify process gaps and suggest improvements to enhance efficiency and customer satisfaction. • Ensure adherence to compliance, data privacy, and information security standards. Key Skills & Competencies: • Strong communication and interpersonal skills • Experience in handling international customer service or tech support • Good knowledge of performance management tools and coaching techniques • Hands-on experience with CRM tools, call center dialers, and reporting dashboards • Analytical thinking and problem-solving ability • Team motivation and people management • Ability to work under pressure and in a target-driven environment Preferred Qualifications: • Graduate in any stream • Minimum 1 to 3 year experience as Team Leader in Chat & Email • BPO/KPO background preferred • Knowledge of basic Excel and reporting tool Please send your resume with below required details: 7330616341 [ Please do not call] Name: Number: Location: Current Designation: Overall working experience in Chat or Email: Notice period:

Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

Location:- Pune Job Description:- Responsibility Accurate and timely receipt, posting, and reconciliation of direct bill commissions from insurance companies on a daily, weekly, and monthly basis Process corrections and changes to broker commission rates as necessary. Track direct bill commission information not limited to carrier name, date check received, commission amount, and date processed and completed. Ensure all changes are noted. Frequently coordinate and correspond with other internal departments. investigate and resolve issues not limited to commission discrepancies, and follow up on outstanding items Ensure all correspondence and requests are documented and attached to the appropriate file in the appropriate systems Skills & Experience. Bachelor of Science degree in accounting, finance, or a business-related field 1-6 years of relevant accounting experience in the insurance brokerage industry or P&C insurance is preferred Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred Proficient with MS Office Suite Ability to maintain a high level of confidentiality. Strong analytical and organizational skills with attention to detail Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Willingness to work in US shift hours (CST hours)

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN/WLAN connectivity issues and perform routine maintenance tasks. Ensure timely resolution of customer complaints within SLA guidelines.

Were on the lookout for a Delivery Lead (AVM Delivery Manager) to head large-scale Application Maintenance & Production Support engagements and lead with impact. Key Responsibilities: Oversee end-to-end AVM/AMS delivery across enterprise systems Lead SLA-driven production support operations Ensure service quality, efficiency, and client satisfaction Collaborate with global and multi-vendor delivery teams Utilize ServiceNow and champion DevOps (Azure) best practices Foster strong stakeholder relationships Preferred candidate profile Requirements: 10+ years of IT service delivery experience 5+ years in AVM/AMS leadership roles Experience in managing multi-client engagements Excellent team leadership, communication & negotiation skills Education: B.Tech / B.E or any Postgraduate (Mandatory) Role & responsibilities

Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation-Window-7 & Window-8, Window-10,Good in communication Required Candidate profile Troubleshooting (MS Office, Antivirus, Outlook, Office365)/Installation &Troubleshooting of operating system / Remote Support-Desktop and Remote Assistance/Drivers Installation & configuration

We are looking for an experienced Team Leader for our 1st Party Soft Collections process. job involves Team handling onboarding & training soft collection Quality audits clients and internal stakeholders US Process international collection Required Candidate profile Must have International collection Process Ready to work in US timings 5 days working Exp-5+yr Leadership skills -Handled team size of 5+ work from office any Query-rdubey@peshr.com /9893743892

Hiring for Content Moderation Team leader Exp : 2 to 5 years shift : Rotational shift ( 5 days of working , 2 Rotational off) Skills : Attrition , Shrinkage , Dsat and Csat Location : Uppal , Hyderabad For further details contact HR Sunitha (80954 80327) Email id : sunitha@mrtinfotech.com

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Role : Assistant Quality Manager Location : Bengaluru Work Mode : Hybrid ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: * 9076159575* Please note: *No calls* will be entertained. ******************************************************************************************* Position Summary Assistant Quality Manager with hands on experience in F&A Process for Quality Assurance or operation function , managing 10 to 15 QA Team members. Aside of people management, performance management, client interaction etc., will be some of key deliverables. Primary Responsibilities Lead QA deployment in all processes and business units as per requirement. Lead a team of QAs/Sr. QAs and monitor key metrics and SLAs Provide coaching and mentoring to the QA team on an ongoing basis. Manage QA team performance on parameters such as Quality and Efficiency Drive continuous improvement within the QA function, analyze and report Daily, Monthly, Quarterly and Annual Job Description Assist Operations and Managers in developing corrective and preventive actions plan Liaise QA Manager to define QA processes and transactional quality standards as per policy Develop thorough understanding of the business and Insurance domain Take part in trainings for Six Sigma, Kaizen/Lean and other quality concepts to develop self and improve coaching abilities Participate in org level process improvement projects. Additional Responsibilities Ensure appropriate performance metrics in place and that these are accurately reported and adhered to. Identify and implement opportunities for streamlining process Ensure Standard Operating Procedures and User Guides accurately reflect current procedures Analyze customer complaints Identify root cause and drive corrective actions Ensure adherence of quality framework / SOP Make documentation of internal and quality assurance audits activities (SOPS/VSM/FMEA/Quality Framework etc.) Skills and Competencies Effective communication skills Strong people management skills Sound knowledge of F&A process Problem Solving - Ability to find solutions and guide teams in difficult and complex situations Decision Making - Ability to come up with logical options to facilitate teams to take a decision Basic knowledge of regulatory and legal compliance issues Excellent numeric, analytical and written skills Effective prioritization and organizational skills Good IT skills, including Microsoft Word, Excel and Outlook Minimum Qualifications Education Major Any Graduate or Post Graduate Degree Bachelor Master Licenses/Certificates Preferably Six Sigma Green Belt Work Experience Graduate or Post graduate with 10 to 12 years of experience