1049 Sla Jobs - Page 8

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Managing Stakehoders (software provider, consultants) Domain Knowledge. ERP platforms (SAP, Oracle, PeopleSoft). - Testing, implementation. Project Management, data & system integration. Stakeholder Communication, liaison skills Negotiating, SLAs Perks and benefits Competitive Remuneration & growth opportunities

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Job Title: Lead FTTH Wireline- Delivery Location: Pune Department: B2B Job Summary: The FTTH-Wireline Delivery Lead is responsible for planning, coordinating, Supervising wireline FTTH delivery, managing team, and providing technical support on field Key Responsibilities: Work on solution and delivery for links FTTH connectivity. On ground coordination with NOC /Field team/ Planning/ SCM as per BAU. Skill Set required- Transport Nwt/NWT topology/Router and Switching/FTTH fiber connectivity. Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes. Ensure adherence to SLA, project delivery towards customer satisfaction. Conduct regular F...

Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quart...

Role Summary: Were looking for a customer-focused Senior Technical Support Engineer to provide technical assistance and issue resolution for our global pharmaceutical compliance and serialization customers. This role is critical in ensuring smooth operation, quick response times, and high-quality support in a regulated environment. Key Responsibilities: Provide L2/L3 support for customer issues related to serialization, traceability, and compliance workflows. Investigate and resolve issues involving EPCIS events, master data, partner integration, and XML/API communications. Work closely with cross-functional teams to escalate and resolve software or configuration issues. Support onboarding t...

Role: IT Helpdesk Manager Experience Required: 1012 Years (IT Support / IT Infrastructure / IT Helpdesk) Key Requirements: Minimum 5+ years of experience working with US clients and managing teams. Strong expertise in Azure, MS Office 365, Intune, AWS, IT Operations . Must have worked as an IT Manager (on papers) for at least 1 year . Graduate qualification is mandatory. Only Male candidates eligible. Job Details: CTC: Up to 25 LPA Work Mode: Complete Work from Home Working Days: 5 days (Saturday & Sunday fixed off) Contact: Varsha – 9251688428

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Dear Candidate, We are hiring for Team Lead Application Support at Thane Work mode- Work From office JD We are looking for an experienced and dynamic Team Lead - Application Support to manage and oversee the organizations critical applications. The ideal candidate will possess a strong technical background, with expertise in vendor management, project management. Key Responsibilities: Vendor Management : Establish and maintain strong relationships with third-party vendors and service providers. Collaborate with vendors to ensure the timely delivery of IT services and solutions. Negotiate contracts, manage performance, and ensure service level agreements (SLAs) are met. Application Management...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Good Communication with International Voice Support experience. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues. Basic knowledge on MS office. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance. Role & res...

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Candidates should be from BPO/BPM Background Telecom background experience would be Preferred Only diversity candidates can apply for this role Total Experience - 15+yrs Relevant Experience - 1+ yrs (Senior Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling Managers, AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication...

As a member of our team, you will be responsible for the following key tasks: You must possess a strong understanding of Dynatrace and AWS, utilizing this knowledge to effectively manage the production environment by continuously monitoring availability and maintaining a comprehensive view of system health. Demonstrate familiarity with SLA, SLO, and SLI key metrics to ensure adherence to performance standards. Collect and analyze metrics from applications to support performance optimization and troubleshooting efforts. Proficiency in AWS services including API gateway, Lambda, Kibana, Cloudwatch, Dynamo DB, and S3 is necessary. Implement automation practices to develop sustainable systems an...

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Note: Candidate must be able to speak fluent with Malayalam. Interested candidate can share the resume: Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

We are inviting applications for the role of Assistant Manager Location-Hyderabad In this role, you will be working as a Team Manager, will be leading a team up to 20-25 employees. Leading teams to optimize customer experience for Genpact Clients. This role will also involve working with customer-experience management team of Genpact interfacing with multiple Genpact clients in mapping the customer experience journey and meeting customer expectations. Should be professional from the Customer Experience management leader with Tech industry background. Should have an understanding of Content Moderation. The skills required for the job are: Proven track record of leading 20-25 member teams in c...

Details : Must have exeprience as a Team Lead of 1 Year on papers. Experience in banking collections and dialer is required. 6 days working. 1 rotational off.

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

IT Help Desk Coordinator (Male) with strong skills in asset management, communication, documentation, SLA handling, IT infrastructure, ticket management, issue resolution, reporting, and IT team coordination. Minimum 2 years’ experience required.

Role & responsibilities: We are seeking an experienced Telecom Project Manager to lead and deliver complex transformation programs within the telecom domain, with a strong focus on Core Network Migration, Business Support Systems (BSS), and Online Charging Systems (OCS). The role requires end-to-end project governance, vendor and stakeholder management, and proven expertise in managing cross-functional teams to deliver large-scale telecom migration and digital transformation programs on time and within budget. Preferred candidate profile : Own and drive end-to-end project delivery for core network migration, BSS, and OCS transformation initiatives. Develop and manage detailed project plans, ...

Role & responsibilities Support strategic projects to successful completion. Understand corporate operating procedures, identify functional gaps and work with Finance leadership to close such gaps. Contribute domain expertise to a diverse range of projects. Ensure key executives, platform and project partners are kept informed and engaged. Build consensus in support of business projects through presentation of clear business use case analysis. Support Finance senior leadership, to help shape platform strategy to support business growth through efficiencies that capture scale opportunities. Deliver ongoing end-user training for Finance platforms. Critical Skills and Qualities: Minimum 5 years...