1536 Sla Jobs - Page 8

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call...

Effectively manage, develop, and train the service desk team achieve service excellence. Establish clear objectives, provide regular feedback, and conduct performance reviews of the TLs, SMEs. Drive the team to meet all defined Metrices for calls and tickets. Identify automation possibilities within existing BAU tasks and lead to completion. Report to leadership on daily/ weekly / monthly stats as guidelined Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Promote the service desk with senior management and working to ensure that it is properly viewed as a core business asset. Coordinate and manage all relevant stakeh...

Role Overview: As an HR Service Delivery Senior Analyst at Accenture, your main responsibility is to improve workforce performance, productivity, boost business agility, increase revenue, and reduce costs in the Employee Services domain. You will be primarily involved in query and case management activities, services, and interactions to address the needs, inquiries, and concerns of customers. Your role will include establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively through various customer care channels. Key Responsibilities: - Have an in-depth understanding of HRO processes supported by ...

Role Overview: As an HR Service Delivery Specialist at Accenture, you will be responsible for improving workforce performance, productivity, and business agility through data analysis reporting. Your main focus will be on collecting, interpreting, and presenting data to facilitate informed decision-making. You will also be required to drive operational excellence within the team and support various initiatives to enhance team performance and engagement. This role may involve working in rotational shifts. Key Responsibilities: - Have an in-depth understanding of HRO processes supported by Accenture for different geographies - Drive activities to meet requirements such as timelines, quality, a...

As a Service Delivery Ops Team Lead at Accenture, your role involves improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs through Cross-support in Workforce Management (WFM). You will be responsible for handling tasks such as help desk role, ticket resolution, and chat support to maximize performance levels and competency within the organization. Your key responsibilities include: - Driving activities to meet requirements such as timelines, quality, and costs, and completing tasks error-free and on time. - Supporting Operational Excellence within the team and liaising with the Operational Excellence Team as required. - Addressing...

Role Overview: You will be responsible for handling T&E audits and providing support to employees. Your role will involve interacting with clients through email and phone calls. Additionally, you will be expected to train junior staff members and recommend process enhancements to improve efficiency. Your primary focus will be on ensuring adherence to SLAs and compliance standards. Key Responsibilities: - Handle T&E audits and provide support to employees - Interact with clients via email and phone calls - Train junior staff members - Suggest process improvements to enhance efficiency - Ensure adherence to SLAs and compliance standards Qualifications Required: - Prior experience in handling T...

As a Bengaluru based meat and seafood company, founded in 2015 by Abhay Hanjura and Vivek Gupta, Licious takes pride in being India's most successful D2C food-tech brand, serving over 32 lac customers in 20 cities with fresh and de-licious products. **Role Overview:** As an operational leader at Licious, your responsibilities will include overseeing the day-to-day operations of multiple Last Mile Hubs in Bangalore. You will develop and implement strategies to optimize performance, manage a large team, ensure a customer-centric approach, and drive business growth through process improvements and stakeholder management. **Key Responsibilities:** - Oversee day-to-day operations of multiple Last...

Location: Hyderabad-WFO Experience: 2+ years Work timings: US work hours Must have Seasoned Level 1 (2 - 4 years) or early Level 2 support resources Excellent Communications Experience with ticketing tools (Zendesk or any) Should be flexible to work in US hours Resolving support tickets, configuring printers, Wi-Fi, and laptops, as well as managing Windows operating systems and other technical setups. Technical Skills: Understands system configurations, networks, printers, imaging, VPN, Office 365, Windows OS. Documentation Skills: Able to create or update SOPs and KBs. Interaction: Comfortable on video calls with customers, clinic staff (dentists, assistants, admin). Soft Skills: Clear comm...

Life on the team Its an exciting opportunity for Global Service Coordinator role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other ...

Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days

iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...

ESSENTIAL DUTIES AND RESPONSIBILITIES Managing the Desktop/Laptop/network Device and Servers Managing the monthly windows patches Managing antivirus and network devices Backup management (daily/weekly/monthly) Prepare and maintaining Audit related infra documents (ISMS) Coordinating with vendor till closure. Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & st...

Milestone Management: Job Roles and Responsibilities: Should have experience relevant experience in Milestone Management/ Foreclosure / Default Servicing Should have a good process knowledge on Sale Postponement/Cancellation requests, FC Holds, FC Module Conversion, Pre-Sale Certifications and Subordinate Govt Lien Review Should have good understanding on State processes, Pleadings, Filings, Milestones, Attorney connects on FC timeline updates. Should have good understanding in Demand/Breach Letter reviews, Sale Certifications, First Legal and judgement entries, FCL Dismissals, FC Resume Request, Tax Sale risk reviews. Should be able to communicate with Attorneys on Foreclosure status as per...

We are looking for a skilled Sr Central Flow Lead to join our team in AU/SG, with 5-10 years of experience in the IT Services & Consulting industry. Roles and Responsibility Manage and lead the development of central flow solutions using Amazon technologies. Collaborate with cross-functional teams to design and implement scalable and efficient architectures. Develop and maintain technical documentation for central flow systems. Troubleshoot and resolve complex technical issues related to central flow implementations. Mentor junior team members to enhance their skills and knowledge. Participate in code reviews to ensure high-quality deliverables. Job Requirements Strong understanding of Amazo...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Lead end-to-end recruitment delivery across clients, ensuring SLAs and quality benchmarks. Partner with business leaders and clients to design and execute talent acquisition strategies. Manage large-scale hiring projects, including volume, niche, and leadership hiring. Drive process excellence, automation, and continuous improvement in recruitment operations. Lead and mentor recruitment delivery teams to achieve performance and efficiency targets. Build and maintain strong client relationships through regular governance and performance reviews. Monitor recruitment metrics (TAT, cost-per-hire, quality-of-hire) and ensure data accuracy. Collaborate with HR, operations, and technology teams for...

Job Title: Assistant Manager / Lead D2C Logistics Role Summary: This role is responsible for managing Pan-India Direct-to-Consumer (D2C) logistics operations, covering both forward and reverse movements. The candidate will oversee key logistics partners (Delhivery, Ekart, Bluedart, Shadowfax, etc.) and ensure that all logistics requirements are aligned with business goals, delivering a seamless customer experience. Key Interfaces External: 3PL Logistics Partners Internal: Warehouses EBO (Exclusive Brand Outlet). IT/Tech Finance Customer Support Control Tower Key Responsibilities Process Management Ensure adherence to pick up cutoff timelines across operational zones. Align and monitor daily ...

Key Responsibilities: Establish, manage, and oversee the Operation Control Centre (OCC) for IRRMMS. Monitor real-time field data , maintenance activities, and alerts received through the mobile app and central dashboard. Coordinate with field engineers, data analysts, and system administrators to ensure accuracy and timeliness of information. Analyse data trends and generate performance reports , highlighting road conditions, maintenance progress, and exception alerts. Maintain SLA (Service Level Agreement) compliance for data entry, issue resolution, and communication flow. Support escalation management for critical road maintenance issues. Ensure smooth functioning of OCC equipment servers...

We are seeking an experienced Facilities Manager to oversee the technical and operational excellence of our managed office facilities. The ideal candidate comes with a strong background in hard services, vendor management, preventive maintenance, and compliance , ensuring a safe, premium, and seamless workspace experience for our clients. Key Responsibilities Oversee day-to-day functioning of all hard services including MEP (Mechanical, Electrical, Plumbing), HVAC, DG, CCTV, Access Control, Fire & Safety Systems , and related infrastructure. Manage preventive and scheduled maintenance for all equipment and building systems, ensuring maximum uptime and asset life. Monitor vendors, AMC contrac...

Job Summary: The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of transactional processes within various Finance functions. The QA ensures adherence to client-specific SLAs, compliance requirements, internal quality standards, driving process excellence and continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Perform regular quality audits of AP/AR transactions, including invoice processing, vendor payments, cash applications, billing, and collections. Review samples of processed transactions against defined quality checklists and SOPs. Identify process gaps, errors, and non-compliance issues; document findings and provide f...

Lead and manage the End User Support Monitor, track, and report on service desk performance against SLAs Troubleshoot and resolve complex issues IT Asset Management SLA matrices ITIL ITSM Team handling Windows desktop/laptop troubleshooting.

Role Overview: You will be responsible for providing basic troubleshooting support for Desktops and Laptops with Software, having good Emailing Skills with knowledge of using Outlook, and understanding how Windows and Linux environment work. Your primary duties will include observing and reporting Incidents within SLA, monitoring and Incident Management, handling multiple support tickets, and providing Desktop Support & Helpdesk Support. Key Responsibilities: - Demonstrating basic troubleshooting knowledge in Desktops and Laptops with Software - Understanding SLA and its criticality - Utilizing good Emailing Skills with knowledge of using Outlook - Observing and Alerting Threshold Violations...

As a Managed Services Analyst / Reconciliation Specialist / Data Acquisition, your role will involve providing service delivery, client communication, problem resolution, documentation, and client relationship management. Your key responsibilities will include: - Ensuring that services meet agreed-upon service level agreements (SLAs). - Maintaining clear and effective communication with clients regarding service status, issues, and improvements. - Identifying, diagnosing, and resolving technical issues efficiently and effectively. - Maintaining up-to-date documentation for service arrangements, configurations, and procedures. - Building and maintaining strong relationships with clients, addr...

Role Overview: As part of Hitachi Vantara, you will be responsible for developing strong relationships and trust with new and existing customers across various industry sectors such as retail, finance, manufacturing, and public sector. Your role will involve articulating industry-leading solutions including Data Centre/Storage, Cloud, Big Data, Advanced Analytics, and IoT to help customers achieve the highest levels of success. Key Responsibilities: - Develop Finance solutions within Oracle EBS Version 12.1.3 with an 80/20 split of functional/technical expertise, focusing on integration design and table structures. - Maintain environments and lead functional testing efforts, including comple...

We are looking for a Shift Controller to manage warehouse operations. business. Role involves overseeing inbound/outbound activities, managing shift, manpower, ensuring timely order dispatch, and maintaining inventory accuracy. call 95 82 40 40 31