618 Sla Jobs - Page 8

Cost Centre: KYC/Customer Information File Effective Job Requisitions- Investigation and Updating account information Job Posting Title Subject Matter Expert/ Senior Process Executive – (CIF) Schedule: Any time between 4:00 PM IST to 6:00 AM IST Designation : Subject Matter Expert/ Senior Process Executive Essential Qualifications : Graduate / Postgraduate Location : Pune/Chennai Department: Operations – Banking & Financial Services Reports To : Process Lead / Team Manager Relevant Experience (In Years): Graduate / Postgraduate with minimum 3+ years of experience in US Banking Industry and good academic profile in KYC Job Summary : The Executive will be responsible for handling and processing Customer Information Files (CIF) related to onboarding, updates, maintenance, and verification activities for US-based customers. The role requires high attention to detail, compliance adherence, and familiarity with Know Your Customer (KYC) and other banking regulatory frameworks. Key Responsibilities: Create, update, and maintain customer records in the CIF system based on documentation and internal policies. Validate and verify customer data as per KYC and AML guidelines. Perform quality control checks to ensure data accuracy and completeness. Escalate discrepancies or suspicious customer profiles to relevant stakeholders per SOP. Liaise with internal teams (e.g., Risk, Compliance, Customer Service) for resolution of queries and pending requests. Maintain productivity and quality benchmarks as defined by the SLA. Provide mentorship to new joiners and support their training during training/OJT phase. Key Skills & Competencies: Good understanding of US banking processes, especially related to CIF/KYC/AML. Strong attention to detail and accuracy in data entry. Analytical thinking with good problem-solving skills. Proficiency in MS Office applications (especially Excel). Good communication skills (verbal and written). Ability to work in a team-oriented, deadline-driven environment.

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 1520 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. Interested candidates can share their CV at sonam.singh1@igtsolutions.com( 9953150816)

Job Description:- Responsibilities • Generate agency and direct-bill invoices for new policies, endorsements, renewals, and cancellations • Coordinate with servicing and producers for missing or incorrect billing data. • Investigate and resolve billing discrepancies with clients or carriers • Maintain accurate documentation and compliance with regulatory and internal standards. Skills and Experience • Graduate 15 years of billing/accounting experience in the insurance or financial services industry. • Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred. • Basic knowledge of insurance terms and billing cycles. • Proficient in Excel and other MS Office tools. • Strong analytical, problem-solving, and communication skills. • High attention to detail and time management • Willingness to work in US shift hours (CST hours)

Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru and Hinjewadi, Pune, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru / Hinjewadi, Pune (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain. Job requirements: 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. Added advantage if certified on ITIL methodology Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space Regards, Infosys BPM Talent Acquisition Team

Location:- Pune JD:- Must have Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred. Basic knowledge of insurance terms and billing cycles. Proficient in Excel and other MS Office tools. Willingness to work in US shift hours (CST hours) Good to have:- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Strong analytical, problem-solving, and communication skills. High attention to detail and time management

Location:- Pune JD:- Must have:- Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred Prior experience in the insurance brokerage industry or P&C insurance Provide excellent Customer Service to internal and external customers Excellent verbal (oral) and written communication Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Willingness to work in US shift hours (CST hours) Good to have:- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Strong analytical, problem-solving, and communication skills. High attention to detail and time management

Hiring: Customer Support Voice Process (Work from Home) Job Type : Contractual Role (3 Months) Work Mode : Work from Home Base Location: Bangalore/Hyderabad Shifts : Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners : Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Kamya: 9084148502

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowance and Incentives

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately. Interested candidates can share the resume at sakshi.mahajan@marketstar.com or Contact : Sakshi - 7889964667 Role: Quality Manager Sales Operations Experience: 5+ Years in Quality Team Management Location: Hyderabad Shift: (US Shift Timings) Job Summary: We are looking for a passionate Quality Manager Sales Operations in Hyderabad with 5+ years of experience in quality team management. The role involves leading QA teams, driving process improvements, ensuring SLA adherence, and managing client relationships. Strong analytical, people management, and communication skills are essential. Flexible to work in global shifts. Job Responsibilities: Manage a team of QA's Willing to work in 24*7 shifts Responsible for Customer Relationship Management Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to minimize error opportunities. Adhering and meeting the SLA's and the contractual obligation for the processes operating Perform assigned functions according to standardized policies and procedures. Interaction with clients and internal stakeholders Responsible for conducting process level analysis - root cause analysis, trend analysis, training need analysis for the process, etc., and designing a plan of action to minimize the errors/ defects (Problem-Solving Skills) Initiating activities/ projects on the operations floor to improve productivity with quality. Designing new templates, dashboards, and matrices to measure team performance. Management of Process Audits and Business Performance reviews Excellent communication & interpersonal skills with proven abilities in customer relationship management and people management. Should have experience in handling Client calibrations/ Reviews Qualifications Required: Should monitor QAs, their performance, and deliverables. Transaction Quality Identify the gaps in current processes & systems to improve the overall quality of the Process. Should be well-versed with Excel/Google Sheets Ability to conduct end-to-end process mapping and manage process improvement/ process re-engineering Participate in the design of quality parameters & standards (SOP) , QA Reports for the client. Should know about 7QC tools of quality Strong People Management skills - should be adept at handling performance challenges Passionate about getting the best out of people and goal-oriented

Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS- VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshootingHand on experience in below mentioned VAS nodes :1. SMSC2. MMSC3. MissU Miss call Alert4. BMS - Bulk Message Server5. CMS6. VOM Voice Mail Server7. OTA - Over the Air activation8. Collectcall and USSD9. DOB (Handled by SLA)10. RBT - (Handled by the Huawei)11. BULKMAN- Reacting at the right time to the service affecting issues- Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLAs and internal OLAs- Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management.- Liaises with Customer Care organisations regarding Network outages- Supports end-end support, coordination and control of assigned Trouble Tickets- Supports Major service outage investigations and follow up- Ensures planned outages are carried out/rolled back in maintenance window- Ensures Operator Customer Care is fully updated for service affecting outages- Alarm Monitoring, Fault Localization/Correction/Verification - Corrective Maintenance (centralized routines) - Liaises with subcontractors and 3rd parties to resolve faults- Liaises with other service providers regarding network outages- Should be open to work in night shifts (24/7 support)- Engineer should be ready to provide emergency support during out of office hours Processes & Tools : - ITIL Foundation recommended- Knowledge of processes (e.g. : incident restoration, network change management, network optimization process, incident and problem management) preferred.- Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Key skills : - Good Communication and inter personal Skills- Experience in Operations and preferably Managed Services- Analytical Skills.- Process Orientation , Time Management Software Skill : - SQL and Oracle databases (preferably DBA)- Visual basic, MS Acces, Microsoft office

Partnerships Manager Payment Ecosystem Job Title : Partnerships Manager Payment Ecosystem Location : Chennai, Hyderabad, Bangalore Experience : 1-3 Role Summary: Build and manage strategic partnerships with banks, merchants, payment gateways, and fintech startups to expand the reach and utility of the company's payment solutions. Key Responsibilities: Identify and onboard new partners to enhance payment infrastructure. Negotiate and manage partnership contracts and SLAs. Collaborate with legal, compliance, and tech teams for seamless integration. Monitor partner performance and drive joint marketing initiatives. Represent the company at industry events and forums. Qualifications: 47 years in business development or partnerships in fintech/payments. Strong understanding of UPI, POS systems, and digital wallets. Excellent negotiation and relationship-building skills. Experience with CRM tools and partnership analytics.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Management Specialist – IPC at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Service Management Specialist – IPC, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Service Management Specialist – IPC combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Key Responsibilities include: Incident Management: Coordinate and drive resolution of major and high-priority incidents. Ensure timely communication and updates to stakeholders during incidents. Monitor incident queues and ensure SLA adherence. Perform trend analysis for recurring incidents. Problem Management: Conduct root cause analysis (RCA) for critical incidents. Initiate and manage Problem records through to resolution. Work with technical teams to define permanent fixes and preventive measures. Track known errors and ensure knowledge base updates. Change Management: Evaluate, review, and coordinate Change Requests (CRs). Conduct Change Advisory Board (CAB) meetings. Ensure change documentation is complete and risk assessments are performed. Monitor change success rate and adherence to the change calendar. Process Governance & Reporting: Ensure compliance with IPC policies and procedures. Identify process improvement opportunities. Prepare and share regular reports on IPC metrics (KPIs, trends, etc.). Train teams and provide guidance on process adherence. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Strong understanding of ITIL processes, especially IPC. Hands-on experience with ITSM tools (e.g., ServiceNow). Ability to analyze data and generate actionable insights. Strong documentation and stakeholder communication skills. Experience in driving root cause analysis and continuous improvement. Capable of handling bridge calls and crisis coordination. 4 to 6 years in an ITSM/Service Management role. Experience in managing IPC processes in a mid-to-large scale enterprise. Exposure to managing IT services in an ITIL-based environment. Bachelor's Degree. Preferred Skills and Experience ITIL v3/v4 Foundation (mandatory) Intermediate ITIL Certifications (Service Operation / CSI) – an advantage Any additional certification in Problem or Change Management (preferred) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Share resume at sonam.singh1@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: Kindly share their cv at sonam.singh1@igtsolutions.com

Job Role : SPM Service Program Management Experience : 6+ Years Location : Noida, Gurugram, Bangalore Responsibilities include: Business Relationship and Governance Management: Relationship Management: Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Skills and Qualifications 5+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL, Certificate mandatory.

3 - 15yrs exp in IT & IT Security across various levels Certified in ISO 27001: 2013 /ISO 22301:2019 Preferred Enterprise IT Governance including knowledge of IT risk management & controls Strong PPT creation & design Func as SPOC for IT GRC & Audits Required Candidate profile Manage establishment of operate & tech decision-making process to ensure IT svc are align to organization priorities & risk appetite Prep sec dashboards with KPIs, sec metrics for CISO presentations Perks and benefits +++ Mediclaim + 10% perf bonus + 30% Company Bonus

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Roles and Responsibilities Manage a team of healthcare professionals responsible for medical billing, claims processing, and customer service. Oversee daily operations to ensure efficient workflow management, quality control, and adherence to SLA targets. Develop strategies to reduce attrition rates through effective training programs and employee engagement initiatives. Collaborate with cross-functional teams to identify areas for improvement in healthcare processes and implement changes accordingly. Analyze performance metrics such as AHT, CSAT, SLA compliance, shrinkage rate, etc. to optimize team efficiency. Share CV on neelam.shahu@teleperformancedibs.com Contact - 9594690866

Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly.

Reporting to the Head of ANALECs Global QUALITY ASSURANCE AND PRODUCT SUPPORT GROUP, the Consultant is required to provide a high-quality service to the Global Clients. The core focus centers on Client Management and Stakeholder Management. The successful individual is required to work in coordination with the other Business Units in ANALEC (Implementation Consulting, Software Development, Software Testing, Release Team) in order to take complete Ownership of daily challenges and problems given by our clients. Responsible for Logging of Tickets-Taking Complete Ownership of the Tickets logged. Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolution. Enjoy Challenging work- The successful candidate must be willing to engage in the investigation of the problem, never giving up until it is resolved. Working as an Account Manager-Takes complete Ownership of the outstanding issues of the Tickets logged for the Assigned Global Customer, working closely with the Implementation Consulting, Software Development, and Software Testing, Release Team etc. for successful, timely and quality resolution of the Logged Tickets. Under MIS reporting, the job holder requires to do a regular and correct updating of the Ticket Tracker sent to the Management on the issues assigned. Interact with the Head of the ANALECs Global Support Group Head and other Stakeholders involved pertaining to the progress of the reported escalations. Requisite Skill Set- The skill set essential for this job is as follows: Good Organization Skills, Detail Oriented, Process Oriented. Good Interpersonal Skills: Teamwork and participation with stakeholders while maintaining independence and discipline in closure of Tickets. Ability to influence and gain co-operative relationship internally with the Departments and externally with Global Customers. Troubleshooting & Problem-Solving Ability to analyze and solve technical problems Basic SQL knowledge to use the Select, Update, insert queries (not essential initially but individual will need to acquire). Basic VBA Macros knowledge to understand the errors/issues required for Ticket Resolution (not essential initially but individual will need to acquire). Excellent Communication skills- Written & Spoken English. Self- starter, works well unsupervised or with limited supervision. Willingness to work in rotational shifts. Work Experience- Candidate must have the following experience and attributes : 2+ years in Technical/Application Support. Experience on Logging and Resolving of the Tickets with Global Clients. Experience of creating Technical Documentation (related to the tickets logged and resolved) Track record to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail. Experience of rapidly learning new software and maintain competency with developing technologies. Experience of On-the-Spot Troubleshooting during a Release Process. Experience of working effectively in a diverse workforce and interacting with International Clients.

JAVA DEVELOPER/SUPPORT Job Title: Java Developer/Support Location: Chennai Experience Level: 3-4 years Employment Type: Full-Time Key Responsibilities: 1. Application Development & Enhancements - Develop and enhance features in existing Java-based applications using Spring MVC and Spring Boot. Build and maintain RESTful APIs, ensuring robust and scalable backend services. 2. Application Bug Fixes - Identify, analyze, and resolve production and pre-production bugs. Perform root cause analysis, debugging and implement preventive measures. 3. Database Support (SQL & RDBMS) - Write, review, and optimize complex SQL queries, subqueries, and joins. Design and maintain database views, indexing strategies, and data models. Provide support for data extraction, reporting, and debugging DB-related issues. 4. Ticketing & Operations Support - Monitor and resolve tickets related to application issues within SLA using tools like JIRA, ServiceNow, or similar. Act as a liaison between technical teams and business users for issue resolution. Tech Stack: Java 8, Spring Framework Spring Boot & Spring MVC, RESTFUL API, Hibernate ORM, SQL or any RDBMS like MySQL, Oracle or PostgreSQL

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . HR VANSHIKA 9628373762 HR FAREEHA 8528371817 HR DIVYA 9821182650 HR LAIBA 9654201996 HR AREESHA 9628373763 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Role & responsibilities Verification of scanned documents for RTV Preparation of Transfer order creation for RTV from customer Liasoning with Fossil Sales team for SRO. Posting of SRO and inwarding of item in different bin locations. Creation of Transfer Order with transfer shipment. Posting of TO in NAVISON Creation of Eway Bill sharing of Eway bill/upload on portal to transporter and liasoning with transporter. Keeping track of assigned orders and pending for assignment. Keeping track of order in progress. Preparation of discrepancy report, if any and informing it to outbound incharge. Implement 5S initiative in the department Follow safety standards. Support the audits to achieve targets. Report team KPIs, any deviation, reasons for gaps and counter measures. Preferred candidate profile

JAVA DEVELOPER/SUPPORT Application Development & Enhancements , Application Bug Fixes , Ticketing & Operations Support , Java 8, Spring Framework Spring Boot & Spring MVC, RESTFUL API, Hibernate ORM, SQL or any RDBMS like MySQL, Oracle or PostgreSQL Health insurance Accidental insurance