618 Sla Jobs - Page 7

Role & responsibilities L2 SRE / Site Reliability Engineer with GCP cloud experience Experience- 3 to 5 Years Candidate will be working on payroll of Futurz Staffing Solutions Pvt. Ltd and will be deputed to client side. Location - Mumbai Work from Office Notice Period- Immediate to 15 Days joiners Proficiency in GCP , monitoring. Strong knowledge of Linux and PostgreSQL. Experience in database management, troubleshooting, RCA, and application deployment using cloud platform Ability to create SLA reports and provide on-call support to clients Qualification - B.E.,/ B. Tech,/ MCA / BCA / B. Sc. IT Interested candidate please share resume to ruvina.m@futurzhr.com along with below details Total experience Current CTC Expected CTC Current Location Ready to Relocate Mumbai Note : Only Female candidate can apply Thanks Futurz Staffing Solutions Pvt. Ltd

I am hiring for this position for one of our Life Insurance clients. Role & responsibilities Prudent claim Assessment and management of end-to-end claim settlement /repudiations, including Life, Group claims Coordinate with Reinsurers /sales/customers for closure of claims within the regulatory framework and timelines Direct and oversee the maintenance of complete and accurate claim management records. Managing the claim teams on day-to-day claims transactions, guidance on claims philosophy, regulatory, and audit procedures Ensuring daily claim deliverables are met and claims decisions within prescribed SLA with quality Ensure customer centric approach while delivering sensitive area of death claims. Accuracy and Speed in delivery Customer satisfaction Quality in claims assessment/approvals Preferred candidate profile Graduate with required communication skills, A minimum of five to seven years progressively responsible previous insurance industry experience. Life Insurance domain knowledge Decision-making skills. MIS, MS Excel, Workflows , Group Asia and Life Asia system knowledge

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ensuring minimal disruption to services. Communicate effectively with clients to understand their issues and provide appropriate solutions. Monitor and track service requests, ensuring they are completed within agreed SLAs. Collaborate with other IT teams to escalate and resolve complex issues. Document all interactions and resolutions in the ITSM tool for future reference. Assist in the development and implementation of ITIL processes and best practices. Provide remote support to users, ensuring a high level of customer satisfaction. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: 2 to 5 years of experience in an IT helpdesk or service desk role. Strong communication skills, both verbal and written. Proficiency in incident management and service request management. Experience with ticketing tools and ITSM frameworks. Familiarity with ITIL principles and practices. Ability to work effectively in a rotating schedule and on-site environment. Strong problem-solving skills and a customer-oriented mindset. If you are a motivated individual looking to advance your career in IT support, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our clients!

Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience. Key Responsibilities Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption to users. Troubleshoot and resolve hardware and software problems, including operating systems and connectivity issues. Manage and maintain user accounts in Active Directory, ensuring proper access and security protocols are followed. Assist with the onboarding process for new employees, including setting up workstations and configuring Outlook. Utilize ticketing systems to track and manage support requests, ensuring adherence to Service Level Agreements (SLAs). Conduct asset management tasks, including inventory tracking and equipment allocation. Communicate effectively with users to understand their needs and provide appropriate solutions. Document processes and create user guides to enhance the support experience. Qualifications The ideal candidate will possess the following qualifications: Proven experience in desktop support or a related field, with a minimum of 2 years and a maximum of 7 years of relevant experience. Strong communication skills, both verbal and written, to effectively interact with users and team members. In-depth knowledge of operating systems (Windows, macOS, etc.) and common desktop applications. Experience with connectivity troubleshooting, including network issues and VPN configurations. Familiarity with ticketing systems and the ability to manage multiple requests simultaneously. Understanding of asset management principles and practices. Experience with Active Directory for user account management. Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity. Join us in making a difference in our organization and enhancing the user experience!

Job Title: Desktop Support Engineer Location: Baroda (Makarpura) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 1 to 3 years of experience working as Desktop support engineer to join our team in Baroda. Requirements: Install/reinstall/troubleshoot Windows OS Support MS Office, antivirus, and mail clients Install/update drivers (VGA, LAN, etc.) Software usage support Troubleshoot printers and printing issues Update antivirus definitions, clean infected PCs Configure wireless for laptops/desktops Follow up for repairs/replacements Track vendor SLAs and escalations

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. Roles & Responsibilities: Understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) . In-depth understanding of SQL architecture and troubleshooting experience with the ability to analyse technical problems to prevent future occurrence. Configuration of Log Shipping, Replication, Mirroring, Manage Cluster, Maintenance Plan configuration, Backup and Restore Strategies. In-depth knowledge on Windows Server Clustering. Monitoring all the high availabilities and make sure all are in sync Support multiple versions of SQL server 2008/12/14/16/17/19, MongoDB, Postgree and RDMS on Azure and AWS. Doing performance tuning whenever the slowness reported Monitoring and managing of problem tickets. Ensure closure within the SLA defined. Liaison with Customer for complex technical issues and capacity planning. Provide technical leadership and internal trainings to subordinate teams. Attend and actively participate in management meetings, client meets and workshops Delegate tasks to sub-ordinate teams and follow up to make sure that they are completed. Implementation of best practices, Review of KEDB and SOP, Handling of Problems related to historic incidents, Formulate service improvement plans. (SIP). Responsible to verify availability of any latest SQL Server Support for all the SEV1 issues and make sure all the resolution within agreed SLA timing. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Professional and Technical Expertise: In-depth knowledge on Windows Server Clustering. Total and relevant experience in SQL should be minimum 8 years. Monitoring all the high availabilities and make sure all are in sync Support multiple versions of SQL server 2008/12/14/16/17/19, MongoDB, Postgree and RDMS on Azure and AWS. SSRS( SQL Server Reporting Services ) & Knowledge in AZURE ( IaaS , PaaS , VM , Virtual Networks, Subnets, NSG, Storage, Azure SQL, Elastic Pools, Managed Instance, DMA, DMS ) is required. Must be Microsoft SQL Certified on 2014 / 2016 /2019. Azure Fundamentals or AWS Essential Certified. Good verbal and communications skills. Preferred Technical and Professional Experience Qualification/Experience: Degree or Any Graduation or Post-Graduation Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities: Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery strategies to enhance efficiency and customer satisfaction. Ensure compliance with service level agreements (SLAs) and manage service performance metrics. Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design Collaborate with stakeholders to define project scope, objectives, and deliverables. Monitor and report on service delivery performance, identifying areas for improvement. Adhere to Agile ways of working and make sure of aligning the team in the same mindset. Guiding and mentoring team on the SRE guidelines and Continuous improvements. Encourage team on continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture. Ensure customer feedback is collected, analyzed, and acted upon to improve service quality Mandatory Skills: Should have Maintenance & Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies o .Net Fullstack (+ React or Angular + PL-SQL) OR o Java Fullstack (+ React or Angular + PL-SQL) OR o Mainframe (COBOL, DB2, AS-400 etc.) Should possess basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.) End to end Incident Management Review Shift and Roster plans Should have good working experience in support & maintenance projects Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc. Excellent Communication and convincing power. Excellent team collaboration Good to have skills: Should possess SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack) Basic Knowledge on Chaos Engineering, Self healing, auto scaling Basic Knowledge on one of the clouds (Azure OR AWS OR GCP) Building use cases for automation and AI/Agentic Knowledge on any one scripting language (Python/Bash/Shell)"

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

oversee Mechanical, Electrical, Plumbing, and Construction (MEPC) services.The ideal candidate will have a strong background in MEP engineering, facility management, and technical account management.

Role & responsibilities As the Division Vice President of Operations, you will assume a critical role in the leadership team, shaping and executing our operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry. Your responsibilities encompass a wide spectrum, including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance, overseeing various units to ensure we consistently meet or surpass key performance indicators (KPIs) and service level agreements (SLAs). Your commitment to quality assurance will be instrumental in upholding the highest standards of service delivery while instilling a culture of perpetual improvement and excellence. Key Responsibilities: Operational Strategy: Develop, communicate, and execute the company's operational strategy, aligning it with overall business objectives. Continuously assess and adapt the strategy to meet evolving industry dynamics. Performance Management: Oversee the performance of various operational units, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded consistently. Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest standards of service delivery. Drive a culture of continuous improvement and quality excellence. Client Engagement: Foster strong relationships with clients, serving as a trusted partner in understanding their unique needs and ensuring our services align with their objectives. Team Leadership: Lead and inspire a diverse team of operational professionals, promoting collaboration, growth, and accountability. Provide mentorship and professional development opportunities. Process Optimization: Identify opportunities for process optimization, automation, and efficiency enhancements. Implement best practices and technology solutions to streamline operations. Budget Management: Manage the operational budget effectively, optimizing resource allocation and cost control to achieve operational excellence while maintaining profitability. Risk Management: Identify operational risks and develop mitigation strategies. Ensure compliance with industry regulations and client-specific requirements. Qualifications: 7+ years in a Senior Leadership role into large businesses, out of which atleast 4 years of managing multiple sites within BPO Industry in India. Proven track record of driving operational efficiency, quality, and client satisfaction. Strong understanding of BPO operations, industry trends, and emerging technologies. Exceptional leadership, communication, and interpersonal skills. Demonstrated ability to build and lead high-performing teams. Strategic thinker with the ability to translate strategies into actionable plans. Strong analytical and problem-solving skills. Bachelor's degree in Business, Operations Management, or a related field. MBA or advanced degree is preferred. Work Location / Travel: The position is based out of India Domestic travel 40% and International travel 10% Interested candidates can apply to kinnera259@gmail.com Regards, HR manager

Job Title: Learning Administrator Fully Remote role ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer support and training for client LMS Administrators for support desk. Identify problems and root causes, taking a consultative approach to assist the client with a resolution. Assist with updates and revisions to training program-related processes, procedures, and supporting documentation. Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients). Conducts LMS training classes and webinars for clients. Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues. Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved. Provide training and support for some international customers in off-hours due to time zone differences. Maintain the integrity of client/learner records and managing user accounts. Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure. Assist with internal process auditing and innovation of best practices. Qualifications Required: LMS experience is preferred. Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA. Testing new courses with a scripted checklist Light course troubleshooting/testing Metrics recording/tracking. Assisting with creating process documentation/checklists Review request submissions, look for trending and best practice opportunities. Preferred Qualifications: Demonstrated excellent verbal and written communication skills. Intermediate-level skills with MS Excel, Word, Outlook, etc. Customer focus proactively finds ways to exceed customer needs. Detail-oriented, well organized Instructor -led/classroom training experience. Able to communicate effectively in all modes with customers and peers. Analytical identifies root causes, corrective, and preventative actions. Logical, problem solving, troubleshooting skills. Ability to work in a team environment and take initiative individually. Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation. Strong attention to detail, ability to multi-task and work independently as well as in a team environment. Familiar with SCORM and AICC Demonstrable experience and success in interacting with customers on a regular basis. Experience with either Oracle iLearning LMS and Cornerstone LMS a plus Physical Requirements: Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary May require domestic travel to client facilities (offices, plants)

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What would you be doing? Team Leadership & Management : Led and managed a team of 15-20 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring the team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with the airline industry and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24/7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Sonam Singh 9953150816 Share resume at sonam.singh1@igtsolutions.com

BNP Paribas ISPL is seeking a proactive and creative team player to work as an Manager of the team. The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process. Responsibilities Direct Responsibilities Service Delivery: Need to be a SME (Subject Matter Expert) of the process with complete knowledge & understanding of NAV Calculation Processing & Review across variety of funds & instruments types. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensuring the KPIs are kept in Green at all times. Preparation of Key/Standard Operating Procedures for each process migrated to Chennai. Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date. Prioritize the work and conduct investigation with due diligence on all the discrepancies. Carry out other ad-hoc duties may arise from time to time, mainly on month ends & year ends. Ensure review of critical queries before sent. Where issues/errors arise ensure detailed analysis of issues and clear understanding is gained before responding to client, spoke or other parties. Ensure that the Reports are thoroughly reviewed and most updated information is provided. Should assist supervisors in preparing & reviewing reports. Financial: Adhere to Quality of 100% while producing & reviewing NAVs. Ensure there is NO Financial impact/loss to the organization. People: Updating required colleagues adequately on any changes/new events impacting BAU. Should be proactively escalating any relevant issues to Manager. Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks. Participating in Daily Team huddles, Weekly Team meetings. Develop SMEs and ensure that, the Back-up management tool is in place for all the team members. Risk Management: Enforce 100% compliance of ISAE3402. Carry out sample testing on daily basis & document the results. Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner. Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation. Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds. Technical & Behavioral Competencies Ability to communicate to others in a clear, articulate fashion. Good team player skills Good written and oral communication skills. Good listening and questioning ability. - Be able to express ideas effectively in individual and group situations Ability to plan work ahead and to prioritize workload. Ability to work in an organized manner. - Must have an attention to detail Generate creative solutions to problems. Always looks for ways to improve services and processes. Be able to adapt to markets and clients evolution. Monitor the respective group mail box and respond quickly to the queries. Adhere to timeliness and quality as stated in SLA. Ensure there is NO Financial impact/loss to the organization. Ensure ISAE 3402 checks are understood and followed. 100% compliance is must for all NAV packs. Act as a back-up in the absence of other team members. Assist supervisor in resource planning and BAU planning. Continuously strive to improve the process and bring efficiency in the chain Department BC Correspondents Acts on behalf of, and by delegation of Department head who remain fully responsible for the department BC Plans. Responsible for designing, maintaining and organising BCM documentations (BIA, BC Plan, Call Tree list etc.) and testing of BC Plans and solutions (BCP testing, Call tree testing, participation in various level BCP & DR testing) Provide business data for analysis, design and testing stages of BC Plan Alerting the BCM team of any business continuity incident with potential impact to business Organizing an appropriate business response for your department upon confirmed crisis scenario by mobilizing the recovery teams and communicating relevant instructions, and providing regular status updates on business recovery to the BC Manager Specific Qualifications Accounting/Commerce Minimum of 10+ years of experience in Fund Accounting Skills Referential Behavioural Skills : Attention to detail / rigor Ability to collaborate / Teamwork Decision Making Client focused Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment -

CIB Service Level Agreements Industrialization and management Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities 1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) 2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable 3. Liaise with the onshore ITO QE SLA Indus team and program manager 4. Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies 1. Excellent written and verbal communication. 2. Familiarity with Service Level Agreements / contracts terminologies 3. Ability to work on large Inventory of contracts data 4. Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration 6. Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent

CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Schedules of Services and understand what is required to complete the documents. Identification to be done leaning on Cluster Leads information. (For instance : the services, costs, service level parameters and any special conditions) Contributing Responsibilities 1. Keep track of all technical changes (services, dates, SLA etc) and update all Service Level Agreements.(If applicable) 2. Coordinate closely with India TAX team/Business Heads / Managers for obtaining the Catalogue of Services sign off if applicable 3. Liaise with the onshore ITO QE SLA Indus team and program manager 4. Keep a log of all activity and produce management reports 5. Coordinate and follow up for SLA validation and signatures, subsequently execution of the SLA if applicable Technical Behavioral Competencies 1. Excellent written and verbal communication. 2. Familiarity with Service Level Agreements / contracts terminologies 3. Ability to work on large Inventory of contracts data 4. Prior experience of contract drafting 5. Knowledge of Intra Group Service Level Agreements and contract administration 6. Ability to manage multiple stakeholders Specific Qualifications (if required) Skills Referential Behavioural Skills : Communication skills - oral written Ability to collaborate / Teamwork Ability to deliver / Results driven Organizational skills Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

Role: Team Lead Exp: Min 3 years Experience as Team Lead (International Voice BPO) Graduation mandatory CTC: 11.5lpa max Work from Office Two way Cab UK Shifts Must be available for a walk in interview. Interested - Call/WhatsApp Ayesha @7989178395 Required Candidate profile Skills: Communication Skills People Management Team Building Analytic Thinking Appraisal, Communication, Negotiation Anticipate Needs of all stakeholders and cater to the same proactively.

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for providing exceptional customer service and technical support. The successful candidate will play a crucial role in ensuring that our clients receive timely and effective assistance, contributing to the overall success of our organization. Key Responsibilities Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs). Provide remote support to clients, troubleshooting issues related to Office 365, Outlook, and other software applications. Document all interactions and resolutions in the ticketing system to maintain accurate records and facilitate knowledge sharing. Collaborate with other IT teams to escalate and resolve complex technical issues. Assist in the development and implementation of service desk processes and best practices to enhance service delivery. Conduct regular follow-ups with clients to ensure satisfaction and resolution of their issues. Participate in training and development programs to stay updated on the latest technologies and service desk trends. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 5 years of experience in a service desk or technical support role. Proficiency in using ticketing tools and remote support software. Strong knowledge of Office 365 and Outlook, with the ability to troubleshoot common issues. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work effectively in a team environment and independently. Strong problem-solving skills and attention to detail. This is a fantastic opportunity for individuals looking to advance their careers in IT support within a collaborative and innovative environment. If you are passionate about technology and customer service, we encourage you to apply for this exciting role. Join us in making a difference and providing top-notch support to our clients! We look forward to receiving your application!

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

About the company: we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. W Key Responsibilities Adherence to daily, weekly, and monthly KPIs Create and implement systems and processes that drive efficiency and performance Lead, motivate and inspire team members Hire and recruit new talent as needed Manage, coach and mentor a team of sales agents across multiple sales disciplines to a set of targets and KPIs aligned to the expectations of the client and company Maintain a hands-on approach while adjusting to client demands and strategies. Gather a strong understanding of client offerings to enable the team effectively across differing EMEA territories. Create a culture of focus, teamwork, and outstanding performance. Drive strong thought leadership within a wider sales team. Adhere to team goals as agreed by the client. Ownership of day-to-day operations in partnership with client contact and Program Manager Take responsibility for performance discipline, employee scheduling and attendance, time- card approvals, performance evaluations, and associated management functions Experience Experience: 5 - 6 years in B2B digital marketing sales, with at least 2 years in a team leadership role. * Sales Acumen: Proven success in high-volume sales environments with full-funnel ownership and performance optimization. * Leadership & Coaching: Strong people management skills, with the ability to develop talent and foster a collaborative culture. * Tech Expertise: Proficiency in CRM tools such as Salesforce; adept with digital prospecting tools and client reporting platforms. * Adaptability: Confident in managing ambiguity and driving results in a dynamic environment. * Communication: Strong written and verbal communication in English. For more infromation contact : Anu 6361532602 / 9845162196 share your cv @ umaprabhu@personalnetworkindia.com

Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quarterly, and annual accounting activities. Prepare, validate, and process invoices and account statements, ensuring compliance with client-specific requirements. Oversee general accounting tasks such as bookkeeping and journal entries, ensuring records are kept accurate and up-to-date. Reconcile client and supplier accounts, coordinating with relevant teams to resolve any discrepancies or anomalies. Provide prompt and effective responses to queries from internal and external stakeholders, ensuring high-quality service delivery. Prepare and submit management reports on a regular and ad hoc basis, tailored to client and senior management requirements. Analyze general ledger balances, investigating and resolving discrepancies in collaboration with appropriate teams. Identify areas for process improvements, contributing to initiatives that enhance accuracy, efficiency, and service quality in accounting workflows. Ensure client Service Level Agreements (SLA) and timelines are met. Qualifications (Academic, training, languages) Bachelors or Masters degree in accounting, finance, or a related field Proficiency in MS Office applications (Advanced Excel is a must) and any accounting software Work Experience 4 to 6 years of experience in finance & accounting, shared services environments preferred. Strong knowledge of accounting principles, financial reconciliation processes, and industry best practices. Exceptional analytical skills, attention to detail, and proactive problem-solving abilities. Strong communication skills and the ability to work effectively with cross-functional teams across multiple locations. Experience working with client SLAs and achieving high compliance with deadlines and quality standards. Proven experience in identifying and implementing process improvements within financial operations.

Special Note This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. CoreOps Services Private Limited (a subsidiary of Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives to consistently meet and exceed SLA targets. This role involves coaching, motivating, and mentoring team members, monitoring their performance, and implementing effective customer service strategies. Acting as the primary point of contact for the customer service team, the Leader ensures the achievement of key objectives while maintaining a high standard of customer satisfaction. Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of customer service experience, with at least 5 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Quality Analyst-Service Desk Min. 2 Years of exp. in international BPO-Service Desk |1 Year as Quality Analyst on papers Exp. in Service Desk/ Microsoft troubleshooting/ Windows OS Exp. with QC Tools / RCA Night Shift CTC-Up to 6LPA Notice- 0-30 Days Perks and benefits Night Shift Allowances & Other Incentives