1536 Sla Jobs - Page 7

You will also be responsible for building/maintaining a cooperative, motivated, resilient, and successful team You will work closely with management for strategic decisions on operations Your key responsibilities include - Managing overall operations of respective towers Handling ownership of SLA and KPI Adhering to the migration plan as aligned with the Transformation Leads Managing the escalation Facilitating continuous improvement frameworks Assisting in technology and process changes Leading a team size of 200+ Ensuring timely and accurate preparation of various client MIS reports including month-end closing activities in relation to P2P, O2C, and R2R Collaborating with the team and clie...

Develop deep product, technical, and functional knowledge of Radancys Talent Acquisition Cloud and its features to deliver exceptional support to customers and users. Assist Radancy customers and users by offering expert guidance on both the functional and technical aspects of our suite of products, troubleshooting issues, and providing timely solutions. Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLA s; confirm accuracy on all work prior to closing tickets. Set up and maintain users, user profiles, workflow rules, and application settings. Work closely with development teams to identify, report, and resolve product issues and su...

Liaise with internal parties to obtain appropriate lease documentation Manage document workflow to ensure team responsibilities are completed in a timely manner Work closely with colleagues within other Lease Administration teams to ensure workload is completed in a timely and accurate manner and escalate issues where required To abstract critical and key information from leases and other contract documentation; To transfer or abstract information into various lease and portfolio database systems; To Cross Check and verify Abstracts and System Data; To verify and review System Reports and System Data for Accuracy and Completeness; To perform Lease Document Matching and Review for completenes...

Key Responsibilities: Manage user/system access lifecycle (provisioning, modification, deprovisioning). Maintain SOPs and ensure compliance with SLAs. Conduct periodic access reviews and audits. Track all access requests in Jira and generate reports. Collaborate with IT, HR, and business units to streamline access workflows. Support internal/external audits and incident investigations. Skills & Competencies: Expertise in Microsoft 365, Azure, Entra, and AD administration. Knowledge of ITIL, ISO 27001, and RBI compliance. Proficiency in Jira and workflow management. Strong documentation and communication skills. Qualifications: Bachelors in IT, Computer Science, or related field. 5–8 years’ e...

Job Opportunity at iEnergizer: Team Leader - Operations. Sales Team Leader and Inbound both have the opening. Whatsapp or call @ 8006200310 HR AMIT LATWAL Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at amit.latwal @ienergizer.com . For queries, reach out to 8006200310 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel f...

Role & responsibilities Provide strategic and day-to-day leadership for the Operations Team, including Client Operations, Data Entry, Customer Service, Billing, and Collections. Plan, manage, and coordinate daily operational activities to ensure timely and high-quality service delivery. Lead operational execution for a portfolio of key client accounts, ensuring exceptional service and value. Drive strategic initiatives to improve operational efficiency, financial performance, and scalability. Design and implement effective processes and resourcing models to support the onboarding and ongoing management of new accounts. Define, implement, and monitor KPIs and SLAs to ensure operational goals ...

Key Responsibilities: Team Management: Supervise and lead a team of customer support executives handling inbound and outbound calls/emails/chats. Allocate workloads, monitor team performance, and ensure adherence to SLAs (Service Level Agreements) and TAT (Turnaround Time). Conduct daily huddles, coaching sessions, and team meetings to share updates and motivate team members. Monitor call quality and ensure adherence to company communication and compliance guidelines. Operations & Performance Management: Track key metrics such as response time, resolution rate, NPS/CSAT scores, and first call resolution. Analyze daily/weekly/monthly reports to identify performance gaps and implement correcti...

Role & responsibilities Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one on one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks ' Preferred candidate profile Graduat...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily performance, ensure adh...

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata. those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Experience as SRE engineer in technology organization driving projects by defining and creation of CUJ, SLO, SLI, Error Budgeting. Strong experience in setting up observability, monitoring and self-healing solutions for instance with Grafana, Google Cloud Operations and Ansible / Terraform or comparable tools. Strong Knowledge on IAAC Terraform, GitHub, Docker Images Good understanding of SCM Tools Git, GitHub, SonarQube, Snyk Strong Hands on in scripting like Bash , PowerShell, Python , Ansible String Understanding of CI/CD pipelines, creation and maintenance, e.g., Cloud Build , Github, and GitHub Actions, Docker. Proactive attitude and collaborative Team player min...

You are responsible to ensure the end-to-end management of one or more large-scale IT service contracts, including the customer relationship (internal/external), vendor oversight, compliance with Service Level Agreements (SLAs), budget management, and supporting IS/IT transformation initiatives. Required Experience: 10 to 15 years Role & responsibilities : Act as the primary operational interface with the end customer. Ensure the impact of any change on the service level, particularly on Service Level Agreements (SLAs) and operational agreements (internal and outsourced). Manage the contractualization of subcontracting agreements (vendor contracts). Organize and lead steering committees in c...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job brief We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor tea...

Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Job description: Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk t...

Sr. Team Member End User Support: Handling uptime, performance, compliance & SLA for entire end user IT Infrastructure in Corporate Office & Branch Offices. End user support & Stakeholder management. Managing IT support teams. Define their Role & Responsibilities and measuring their performance against signed SLA. QA and reviews for continuous improvements/progress. Handle End user on-boarding/separation. Asset management, Inventory management, SAM. Monitor maintenance & upgradation/patch management of Operating Systems, IT infra related applications. Interact with various vendors for sourcing updated/latest products and solutions. Manage all the technology related requirements, including te...

As an Oracle Apps Finance Consultant at Frontend Arts, you will play a crucial role in providing world-class digital transformation services to our clients. With a focus on technology innovation, you will be responsible for ensuring high-quality and scalable solutions that are compliant, secure, high performance, and reliable. Key Responsibilities: - Minimum 6+ years of relevant working experience with a strong background in AP, GL, AR, FA, CM, SLA, and Advance Collection in Oracle EBS R12. - Handling inbound and outbound interfaces efficiently. - Responding to customer queries and concerns promptly. - Identifying functional gaps and providing corrective actions. - Ensuring that project deli...

Role Overview: As a Service Delivery Ops Team Lead at Accenture, your primary responsibility will be to improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs through cross-support in Workforce Management (WFM). You will be involved in an institutional process that maximizes performance levels and competency for the organization, which includes activities such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. Key Responsibilities: - Drive activities to meet requirements such as timelines, quality, and costs; do whatever...

System Support Specialist (US Payroll): Position Summary We are seeking a System Support Specialist with an HR/Payroll operations background to support and maintain our HRIS platform and related third-party systems used for HR Outsourcing and Payroll services. This is not a software development role instead, the focus is on system configuration, issue resolution, user support, and operational coordination within HR and payroll systems. The ideal candidate will have hands-on experience with HRIS/Payroll platforms, a good understanding of HR operations and workflows, and a knack for solving technical and process-related issues in a fast-paced, collaborative environment. Required Skills & Exper...

The duties and responsibilities of a Call Center Team Leader include: Leading and managing a team of call center operators Monitoring and evaluating operator performance, providing learning or coaching opportunities, and taking corrective action, if necessary Determining and communicating the call centers goals and deadlines to team members Preparing and delivering performance reports for upper management Ensuring that clients are satisfied and service level agreements (SLAs) are met Participating in the recruitment and hiring process of new call center operators Conducting regular team meetings and creating an open-communication environment Managing the flow of inbound or outbound calls Add...

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by le...

Objective Of This Role: • Client Services is responsible for providing the highest quality Client service and ensuring excellent internal and external communication to support the Clients day-to-day requirements. This includes management of order processing, facilitating material procurement and inventory management, coordination of production scheduling, sourcing of special packaging or solutions, and invoicing. This position requires direct interfaces with Clients, suppliers, and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all tasks & responsibilities. Tasks & Responsibilities: Primary Responsibilities ...

Provide L1/L2/L3 support for UiPath automations, ensuring smooth bot operations and minimal downtime. • Monitor UiPath Orchestrator , identify failed jobs, and troubleshoot production issues. • Collaborate with development teams to resolve defects and improve automation stability. • Manage robot configurations , queue monitoring , and asset management in Orchestrator. • Perform root cause analysis, implement preventive measures, and maintain detailed support logs. • Coordinate with business users and stakeholders for issue resolution and incident management. • Ensure all automation processes adhere to established SLAs and change control processes. Required Skills & Experience: • 35 years of ...

Role & responsibilities Providing Level 1 & 2 technical support to global clients via calls, chat, and ServiceNow ticketing system. Managed and resolved issues related to Windows desktops/laptops, Office 365, Outlook, Teams, and VPN connectivity. Administered Active Directory user creation, password resets, group policy management, and access permissions. Supported Office 365 & Azure environments including mailbox setup, license management, Intune configurations, and MFA troubleshooting. Handled server-related operations such as DNS/DHCP management, performance monitoring, and access control. Ensured SLA compliance for incident, service request, and change management processes under ITIL fra...