1049 Sla Jobs - Page 7

Data Base Administrator has Exp.of Design & implement scalable database architectures, considering both NoSQL & relational databases. Architect & deploy in-memory caching solutions to enhance application performance and scalability.

People / Management To take responsibility for the day-to-day supervision of any direct reports. To delegate tasks as and when appropriate to team members to ensure the effective and efficient running of the department. To develop staff through coaching, advice, and motivational techniques to help the Call Centre and Guest Services teams to maximize customer experience from inbound calls. To hold regular one-to-one meetings and performance reviews with Support Advisors. To quickly identify and address any staffing issues with or between Team Members when appropriate, or on Page 2 refer any such circumstances to the appropriate department or manager for resolution. To performance manage all t...

Preferred candidate profile Notice period: Immediate to 15Days or serving notice period Location: Hyderabad and Bangalore Exp: 4-8Years Role & responsibilities RTR FICO Resource Project Name SWIFT Job Description FI Functional Resource for RTR ( Record to Report) Processes Must have a deep & strong understanding of Accounting Principles and the SAP FICO Modules Must have done 1-2 end to end implementation of FICO Modules and the Integration to HCM/SD/MM Should be able to analyze client business processes, gather requirements, maintain data mapping document of interfaces & conversions. Must be skilled in user support, troubleshooting and error resolution. Strong written and communication skil...

The role of an SAP LE Consultant involves providing on-demand support to Global Business Process and Operational Divisions Teams, as well as partners responsible for the administration of data centers. You will be accountable for addressing solution issues escalated to the Global Support team, ensuring proper ticket responses, fixes, testing, and closure according to defined processes. Your support will primarily be functional, including analysis, feedback, and recommendations. Additionally, you will analyze release content within your area and recommend optimal testing organization, liaise with regional/local support teams and testing factory for release validation, challenge and validate r...

Job Title: Manager Cloud Operations Location: Bengaluru This position requires flexibility to work in a 24/7 environment with monthly rotational shifts Cloud Infrastructure & SaaS (AWS preferred) Proven uptime guarantees (e.g., 99.9%+) Hands-on AWS services: EC2, VPC, IAM, RDS, Lambda, ELB SaaS architecture or multi-tenant experience DR planning and cloud cost optimization Monitoring & Incident Management Tools: Datadog, Prometheus, New Relic, Grafana, CloudWatch Platforms: PagerDuty, ServiceNow, Zendesk, Opsgenie RCA (Root Cause Analysis) and incident triage/automation Technical Support Management 24/7 operations, SLA/KPI ownership Experience with escalation workflows and customer-facing is...

Skill required: Employee Services - Employee and Labor Relations Designation: Qualifications: Any Graduation Years of Experience: 5 to 8 years Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates con...

Job Description (JD): We are seeking an experienced ITIL Specialist / IT Service Management (ITSM) Professional to manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance. Position: ITIL / ITSM Specialist Location: Bangalore / Hyderabad Salary: Competitive (Based on experience) Required Skills & Experience: 38 years of experience in IT Service Management / IT Operations. ITIL v3/v4 Foundation Certification (Intermediate or Expert preferred). Strong knowledge of ITIL processes: Incident Management Problem Management Change Management...

Role & responsibilities To processes the tickets refunds for cancellations and changes, manages PNRs (Passenger Name Records) using Global Distribution Systems (GDS), stays updated on airline policies and regulations, provides excellent customer service, and maintains financial and client records. Key Responsibilities Refund Processing: Manage and process refund requests for flight, ticket cancellations or modifications. Airline Portals & GDS : Use Global Distribution Systems (GDS) and portals to manage bookings, refunds and cancellations. Coordination : Liaise with airlines and other stakeholders to ensure smooth and efficient resolution of customer queries and refunds. Skills & Qualificati...

TRP Construction is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

We are seeking a passionate and dynamic experienced Operations Professional to join our team at Manipal Hospitals! As a pioneer in Healthcare, Manipal Hospitals is one of the leading healthcare providers in India, catering to over 5 million patients annually. Our network comprises 37 hospitals across 19 cities with 10,500 beds, a talented pool of over 5,600 doctors, and an employee strength exceeding 20,000. The role available is for Operations- Teleradiology, based in Bangalore. As part of this role, your responsibilities will include: - Monitoring radiologists" productivity and SLA in MHRG Radiology Operations. - Facilitating seamless onboarding of new radiologists in collaboration with th...

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

Manage Complex Qlik Sense Engagement Lead Qlik Sense project and team of 10+ people for managing the delivery and able to manage team. Define and enforce governance frameworks, best practices, and standards for Qlik Sense development, deployment, and support. Collaborate with Customer SOPC, IT Team , IT leadership, and Business Team teams to align Qlik Sense service. Able to manage SLA agreed with Customer. Oversee the administration of Qlik Sense Enterprise including server configuration, load balancing, performance tuning, and capacity planning. Manage upgrades, patching, backups, and disaster recovery protocols. Monitor usage, performance metrics, and system logs to proactively identify a...

POSITION DESCRIPTION Plan, organize and manage the application support teams to assure appropriate coverage to meet business needs Ensure adherence to service level agreements (SLAs) and exceed customer service and satisfaction. Develop best practices to implement and continually refine/improve service operations, procedures, standards. Facilitate/address triage/analysis, response, resolution, escalation and communication. Coordinate with the delivery teams and PMs/delivery managers on technology deployments, releases and maintenance of outages. Communicate timelines & schedules, operational issues and impacts to management and stakeholders. Develop and implement a helpdesk performance measu...

Job Overview: We are looking for a dynamic Operations Team Leader who can join immediate or 15 days of notice period with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initi...

Role & responsibilities • As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA. You would delegate your team to do the RCA for the production issues and coordinate with the development team for permanent fixes. Responsible for monitoring and responding to open tickets submitted through an incident management system. Ensuring effective front-end and back-end functionality of applications. • Keeping a record of configuration changes and scheduling application updates. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environment...

Job Title: Assistant Manager Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales) About the Role: We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity. Key Responsibilities: Manage multiple outbound sales teams and their Team Leaders. Drive sales conversions, occupancy, utilization, and dialer productivity. Analyze performance data and implement improvement plans. Ensure revenue targets are met consistently. Create sales script...

Role & responsibilities desktop support, sla management, ticketing tools Preferred candidate profile

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexi...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Director/Sr. Manager PMO (Project Management Office) Work Location & Hours: Bangalore (onsite, 2 PM11 PM IST), overlap with US time zones Working days : 5 days WFO Total exp : Min 14 Interested candidates please share your updated resume to : Suneetha.d@truglobal.com contact No: 9513059942- Suneetha D Role Purpose: To drive organization-wide delivery governance, ensure delivery excellence, and align strategic initiatives with business goals Core Responsibilities: Project/Service Delivery Management - T&M, Managed Services, and Fixed Bid models On-time, SLA/KPI/milestone-driven delivery Project Financial Management Budget tracking, cost control, revenue leakage, profitability analysis Risk & ...

Job Overview: We are seeking a skilled Mid-Level Technical Support Engineer with 46 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities: Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resoluti...

We have excellent opening for the position of Team Leader. Qualification : Any graduate Experience: 5 to 10 Yrs Job Location: Pune (Pimpari) JD as follows Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement. Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents Lead team providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424