618 Sla Jobs - Page 6

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality? Welcome to Precision! Where Talent is nurtured, and Dreams come True. We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large. Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do... And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all. We are looking for System Engineer at Chennai with 2 to 13 years of experience possessing the following skills: Position : System Engineer ,Team lead IT INFRA , Desktop support ,Server L2,Network L2 Level :L1&L2 Support Key skills Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools. Work experience 2 to 13 Location Chennai Seniority level Associate Employment type Full time Job Function End-user Support Number of Vacancies 40 Industry Information Technology & Services Education B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG Reporting to Service Delivery Manager /Team Lead Windows Support 24/7 / General Job Description Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office) Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note. Installation and Managing of antivirus products Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files). Installation, Configuration of Biometric devices. Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery. Managing of DNS, Active Directory, basic window server Troubleshooting basic thin client issues. Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ). Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences. Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level. Installation, configuration of Antivirus Cementech & MacAfee Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support. Configuration and support for iPad & iPhone. Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System. Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center. Installation and managing of Video conferences Desired skills and experience Minimum 2 to 13 years experience in a similar End user support role Any Bachelors degree / diploma (without any backlogs) Certification course completion on MCSE /CCNA will be added advantage. Willing to support under 24/7 support. Provide user support to quickly diagnose and resolve desktop issues. Good verbal & written communication skills. Feel free to share your resume in below number Interested walk-in(SATURDAY AND SUNDAY HOLIDAY ) Pavithra HR (9940680188)

Job Description: We are looking for a skilled and customer-focused Technical Service Advisor to join our support team. In this role, you will act as the primary point of contact for technical support, troubleshooting customer issues, and coordinating with internal teams to ensure timely and effective resolutions. Key Responsibilities: Provide technical support to customers via phone, email, or chat Diagnose and resolve hardware, software, or network issues Escalate complex issues to higher-level support or engineering teams Maintain detailed records of customer interactions and solutions Assist with product installations, updates, and maintenance advice Requirements: Bachelor's degree in IT, Engineering, or related field Proven experience in technical support or service advisory role Strong troubleshooting and communication skills Knowledge of common IT systems, networking, or relevant industry tools Customer-centric attitude with problem-solving abilities Preferred: Experience with ticketing tools (e.g., ServiceNow, Zendesk)

Hi, We are actively looking to hire IT Incident Manager to be part of our team in Pune office. Below is the job description: What does a successful IT Incident Manager do at Fiserv: Has expertise in managing high-severity incidents across complex fintech systems. Drive incident response, resolution coordination, and ensure continuous improvement of our IT service landscape. The ideal candidate will have strong infrastructure awareness along with knowledge of monitoring and troubleshooting tools, and exceptional communication skills. What will you do: Lead and manage critical IT incidents (P1/P2/P3) from detection to resolution. Coordinate across engineering, infrastructure, operations, application support, and vendors. Ensure all incidents are resolved within defined SLA/OLA timelines. Proactively engage with incidents using monitoring tools. Use incident troubleshooting platforms/tools to analyse logs, metrics, alerts, and performance data. Ensure monitoring dashboards and alerting systems are configured and fine-tuned with relevant teams. Drive Post-Incident Reviews (PIRs) and formal Root Cause Analysis (RCA) for major incidents. Track and follow up on permanent fixes, automation, or process enhancements to prevent recurrence. Maintain documentation for known errors, runbooks, and operational workflows. Ensure adherence to ITIL-aligned Incident and Problem Management processes. Work hands-on with ServiceNow to manage incidents, escalations, and documentation. Continuously improve incident workflows, escalations, and reporting structures. Communicate incident impact, root causes, and updates effectively to both technical and business audiences. Serve as the key point of contact during high-impact incidents. Coach junior staff and support teams on monitoring, incident handling, escalation hygiene, and post-mortem discipline. What You Will Need to Have: 6 to 8 years of experience in IT Incident Management or Production Support roles. Experience in monitoring and managing real-time, high-availability systems (preferably in fintech/payment domains). Strong awareness of infrastructure concepts (networks, servers, storage, databases, Application basics etc). Proven expertise with monitoring and troubleshooting tools. Solid hands-on experience in ServiceNow. Familiar with incident handling frameworks, SLAs/OLAs, and escalation models. Excellent written and verbal communication - crisp, structured and executive-facing. Have to work in 24x7 support model / on-call rotation. What Would Be Great to Have: ITIL Foundation certification (preferred). We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Job Title: Learning Administrator Fully Remote role ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer support and training for client LMS Administrators for support desk. Identify problems and root causes, taking a consultative approach to assist the client with a resolution. Assist with updates and revisions to training program-related processes, procedures, and supporting documentation. Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients). Conducts LMS training classes and webinars for clients. Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues. Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved. Provide training and support for some international customers in off-hours due to time zone differences. Maintain the integrity of client/learner records and managing user accounts. Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure. Assist with internal process auditing and innovation of best practices. Qualifications Required: LMS experience is preferred. Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA. Testing new courses with a scripted checklist Light course troubleshooting/testing Metrics recording/tracking. Assisting with creating process documentation/checklists Review request submissions, look for trending and best practice opportunities. Preferred Qualifications: Demonstrated excellent verbal and written communication skills. Intermediate-level skills with MS Excel, Word, Outlook, etc. Customer focus proactively finds ways to exceed customer needs. Detail-oriented, well organized Instructor -led/classroom training experience. Able to communicate effectively in all modes with customers and peers. Analytical identifies root causes, corrective, and preventative actions. Logical, problem solving, troubleshooting skills. Ability to work in a team environment and take initiative individually. Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation. Strong attention to detail, ability to multi-task and work independently as well as in a team environment. Familiar with SCORM and AICC Demonstrable experience and success in interacting with customers on a regular basis. Experience with either Oracle iLearning LMS and Cornerstone LMS a plus Physical Requirements: Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary May require domestic travel to client facilities (offices, plants)

Job Title: Field Technology (FT) Lead Location: Gurugram Company: FIA Technology Services Pvt Ltd Experience: 10~12 years of Industry Preference: Fintech / NBFC Contact: hr@fiaglobal.com Objective: To lead and manage field technology operations, project implementation, service delivery, and partner coordination across geographies with a focus on financial inclusion initiatives, device management, and rural banking technologies. Key Responsibilities: Project Management & Delivery: Lead end-to-end rollout and support of field tech projects, including financial inclusion (FI), AEPS, micro-ATM, and device rollouts. Drive field deployment, go-live activities, and manage post-implementation support. Prepare and monitor project timelines, vendor SLAs, and field deliverables. Team Leadership: Manage and mentor a large field team. Ensure performance monitoring, field productivity, training, and upskilling of resources. Technology & Operations: Oversee application support (e.g., Finacle, banking software) and hardware support (e.g., handheld devices, micro-ATMs, printers, scanners). Ensure smooth functioning of AEPS operations, solar-powered setups, and rural tech infrastructure. Ensure preventive maintenance, timely resolution of field tickets, and adherence to defined SLAs. Client & Stakeholder Management: Coordinate with government departments (DoP, Co-operative Banks) and senior client stakeholders for smooth execution. Vendor Management: Manage third-party vendors for device delivery, hardware AMC, and logistics across multiple regions. Oversee ticket resolution, complaint redressal, and continuous improvement through vendor coordination. Qualifications & Skills Required: Any Graduate with a strong technical background hardware . Minimum 12 years of experience in IT field operations, project implementation, and support in BFSI/FI domain. Strong exposure to: Financial Inclusion technologies Core Banking systems (Finacle preferred) ATM/Handheld/AEPS device deployment and monitoring Skilled in managing large-scale, tech-driven field projects and distributed teams. Excellent coordination, problem-solving, and client-handling skills. High resilience, adaptability to rural challenges, and mission-driven approach.

We are looking for a talented Support Engineer to provide Level 1 support and technical assistance to our client's e-commerce and order management platforms. The ideal candidate will have experience in resolving issues related to e-commerce systems and will work on-site at our client's facility in Gurugram. This role requires a deep understanding of platforms like Unicommerce and Magento and a commitment to ensuring seamless operations for our client's e-commerce business. Responsibilities : On-site support at the client's location in Gurugram, India. Provide Level 1 support for e-commerce and order management platforms, including but not limited to Unicommerce and Magento. Assist end-users in resolving technical issues, answering inquiries, and troubleshooting problems related to the e-commerce systems. Monitor system performance and report any anomalies or irregularities to the relevant teams. Collaborate with cross-functional teams to ensure efficient issue resolution and maintain effective communication with stakeholders. Document and maintain accurate records of support requests, solutions, and system configurations. Contribute to the improvement of support processes and knowledge base documentation. Stay updated on platform updates, best practices, and industry trends to provide informed support. Requirements : Bachelor's degree in Computer Science, Information Technology, or a related field. 0 to 1 year of experience in Level 0 support activities in e-commerce and order management platforms, with a strong focus on Unicommerce and Magento. Strong analytical and problem-solving skills with a keen eye for detail. Excellent communication and interpersonal skills to effectively interact with end-users and colleagues. Proficiency in troubleshooting software and hardware issues. Knowledge of e-commerce systems and their operations. A customer-centric mindset with a commitment to delivering exceptional service. Ability to work independently and in a team, adapting to a dynamic and fast-paced environment. Willingness to be on-site at the client's location in Gurugram, India.

Perform inspections of 3D printed and assembled parts,ensuring quality standards.Work with production/design teams to resolve issues,ensure specifications are met.Basic 3D printing knowledge, measuring tools handling,QA documentation skills required Food allowance Provident fund Health insurance Annual bonus

We looking for Senior Executive - offline operation. Experience in handling B2B agents. To support all offline queries received through agency partners worldwide. Maintaining positive relationship with suppliers & agents. Required Candidate profile 6+ Years exp Location- Andheri 6 day working Interested candidates kindly contact 7400855477, rdubey@gmail.com

You should have strong expertise in SAP FICO with 6 to 12 years of experience. Customer-centric, communication, analytical, result-driven, and collaborative skills are crucial for success in this role. Ideally, you should be a CA/ICWA candidate, or alternatively hold a Post Graduate degree like MBA/MCom. Your experience should include 8-11 years in SAP FI and CO with S4Hana version 1809 and above. Additional experience in FSCM and Funds Management would be beneficial. Having at least 1-2 Implementations on S4 Hana version 1809 and above, with expertise in Product costing and COPA in the Controlling module is required. You should also possess a minimum of 4 end-to-end Implementations and Support experience. Knowledge of SAP Finance (S4 Hana), including submodules like GL, AR, AP, Assets, month-end closing activities, validations, substitutions, and reporting, is necessary. Experience in Controlling aspects such as Overheads Cost Controlling, product costing, profitability analysis, COPA Planning, Settlement, and month-end closing process is also important. You should be well-versed in the integration between FICO and other core modules like MM, SD, PP, PS. Leadership skills are essential, with a minimum of 3 years in a team lead role. SAP Certification is preferred, along with a good understanding of business processes, SAP Best practices, and building blocks. Your responsibilities will include designing and configuring business scenarios, providing solutions, developing functional specifications, monitoring tickets, analyzing issues, and coordinating with the technical team for issue resolution. Being a good team player with strong interpersonal and communication skills is necessary. Business travel will be required for project-specific needs. NTT DATA Business Solutions is a leading IT company specializing in SAP solutions. For any inquiries regarding this role, please contact the Recruiter, Jasmin Shaik at Jasmin.shaik@bs.nttdata.com.,

You are Hitachi Digital Services, a global digital solutions and transformation business with a visionary outlook on the world's potential. Your focus is on empowering good by future-proofing urban spaces, conserving natural resources, protecting rainforests, and saving lives through innovation, technology, and deep expertise. Your mission is to accelerate your company and customers from the present to the future. The team at Hitachi Digital Services is a leader in cutting-edge innovation, cloud technology, and converged solutions. Your goal is to enable clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value. As a candidate, you should have experience in implementing, testing, and supporting Oracle Financial Modules such as GL, Intercompany, Projects, and Fixed Assets. You should also be proficient in creating Technical reports, OTBI reports, BIP reports, or OIC. Your role involves providing innovative solution leadership, leading solution design and implementation, analyzing business needs, and resolving complex customer issues. You are expected to have 8-14 years of relevant experience, including 10 years of functional consulting experience. Proficiency in areas like Cloud/e-Business Suite (EBS), Oracle Reports in OTBI & BI Publisher, and Oracle Cloud Infrastructure (OCI) is required. Additionally, expertise in Oracle R2R implementation and support in modules like GL, FA, FAH, Project Accounting, and Intercompany is essential. Preferred qualifications include a background in working across various business and IT-related projects/programs and knowledge of technology estates and technologies. You are encouraged to bring proven expertise to contribute to the growth of the practice and act as a mentor to other team members. Hitachi Digital Services values diversity, equity, and inclusion as essential components of its culture and identity. They support individual uniqueness and encourage applicants from all backgrounds to realize their full potential within the team. The company offers industry-leading benefits, support, and services to take care of your holistic health and wellbeing. Flexible working arrangements are available based on your role and location, promoting a sense of belonging, autonomy, freedom, and ownership as you collaborate with talented individuals in a supportive environment.,

Role- Senior Technical Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

You should have at least 3-8 years of experience in call center operations, preferably outbound. Your expertise should include a proven track record in telecom sales and service processes. Strong communication skills and the ability to coordinate effectively with team members are essential for this role. Experience in managing SLA, KPI, and achieving targets will be an advantage. Join our team at Computronics Systems (India) Pvt. Ltd. and be a part of our dynamic and growing organization.,

The ideal candidate for this position should have 3 to 6 years of experience in SAP FICO. Preferably, candidates with a CA/ICWA background are preferred, but a minimum educational qualification of a Post Graduate degree like MBA/MCom, etc. is also acceptable. The candidate should possess 5-8 plus years of experience in SAP FI and CO, with specific experience in S4Hana. Additional experience in FSCM and Funds Management would be considered an advantage. It is essential to have at least 2 Implementation or support projects on S4 Hana, particularly focusing on Product costing and COPA in the Controlling module. A minimum of 4 end-to-end Implementations and Support experience is required. The candidate should be available for support from 9 am to 6 pm (Monday to Friday) for a minimum duration of 6 months. Exposure to India Domestic SAP AMS projects is preferred. Proficiency in SAP FICO is a must, with hands-on experience in GST, India localization, and Taxation. Knowledge of banking interface is also desirable. Ideally, the candidate should be from the North Region and possess Hindi language proficiency to work effectively with the business team. Knowledge of SAP Finance (S4 Hana) submodules like GL, AR, AP, Assets, Month-end closing activities, Validations, Substitutions, and Reporting is required. Experience in two Implementation projects in Controlling in S4 Hana is necessary. Hands-on experience in Overheads Cost Controlling, product costing, cost object controlling, actual costing, ML, Profitability analysis, COPA Planning, Settlement, and Month-end closing process in SAP Controlling is essential. Integration with other core modules like MM, SD, PP, PS is also crucial. Strong Domain experience in Finance is expected, along with a minimum of 3 years of experience in a team lead role. The candidate should have strong executive presence and the ability to interact with Customer Top Management effectively. SAP Certification is preferred, along with good Business process understanding. Knowledge of SAP Best practices, building blocks, and the ability to design and configure business scenarios is required. The candidate should be solution-focused, able to provide solutions, and have knowledge in User exits, BAPI, and uploading tools like LSMW, BDC, LTMC. Responsibilities include developing functional specifications for new developments/change requests, day-to-day monitoring of tickets, analyzing issues, providing estimates, and resolving issues based on SLA. Coordinating with the technical team to resolve issues is also part of the role. The candidate should be a good team player with excellent interpersonal and communication skills. NTT DATA Business Solutions, a fast-growing international IT company and one of the world's leading SAP partners, empowers its employees to transform SAP solutions into value. For any questions related to the Job Description, you may connect with the Recruiter Jasmin Shaik at Jasmin.shaik@bs.nttdata.com.,

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

Job Title: US Recruitment Manager Location: Chennai (Navalur) Experience: Minimum 10 years Employment Type: Full-time Job Summary: We are seeking a highly motivated and experienced US Recruitment Manager to lead and manage end-to-end recruitment strategies across diverse domains, including both IT and Non-IT sectors. The ideal candidate should have a proven track record of delivering top talent, leading high-performing recruitment teams, and building strong client and stakeholder relationships in the US market. Key Responsibilities: Lead and manage a team of recruiters to meet hiring goals across IT and Non-IT verticals in the US. Develop and execute strategic recruitment plans to attract qualified candidates for a wide range of roles including engineering, manufacturing, healthcare, logistics, and more. Oversee full-cycle recruitment activities including sourcing, screening, interviewing, offer negotiation, and onboarding. Build strong relationships with clients and hiring managers to understand their hiring needs and provide consultative talent solutions. Ensure compliance with US employment laws and company policies during all recruitment activities. Manage recruitment metrics and dashboards, analyze data to improve efficiency and effectiveness. Source candidates using a variety of channels including job boards, LinkedIn, social media, employee referrals, and networking events. Work with internal teams to drive employer branding and improve candidate experience. Stay updated on labor market trends, salary benchmarks, and hiring practices across various industries. Required Qualifications: Minimum of 12 years of US recruitment experience with at least 3+ years in a managerial or leadership role. Demonstrated experience in Non-IT recruitment (e.g., manufacturing, automotive, healthcare, finance, logistics, sales). Strong understanding of various US visa types, employment classifications (W2, C2C, 1099), and federal compliance guidelines. Excellent interpersonal, negotiation, and communication skills. Proven ability to manage multiple priorities and deliver results in a fast-paced environment. Proficiency with applicant tracking systems (ATS), CRM platforms, and recruiting tools (e.g., Dice, Monster, CareerBuilder, LinkedIn Recruiter). A bachelor's and master's degree in a related field is preferred. Preferred Skills: Experience working with MSP/VMS clients. Proven ability to lead and mentor high-performing recruitment teams, including training, performance evaluations, and career development planning. Experience in setting and tracking team KPIs, SLAs, and individual recruiter performance metrics to ensure recruitment goals are consistently met or exceeded. Strong analytical mindset with the ability to use recruitment metrics and data-driven insights to optimize sourcing strategies and reduce time-to-fill. Demonstrated success in driving revenue growth through effective talent acquisition strategies aligned with business objectives. Experience managing recruitment budgets, cost-per-hire, and contributing to overall profitability and efficiency of recruitment operations. Adept at managing remote or hybrid teams across different time zones, particularly in a global or US-focused environment. Shift Timings: 6:30 PM 3:30 AM IST. Work Location: SSPDL, OLD NO 25, Beta Block, 1ST FLOOR, WESTWING, Navalur, Chennai

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Executive - QHSE to join our dynamic team and embark on a rewarding career journey. Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non - compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination of emergency response procedures and participate in drills and exercises to test preparedness. Assist in the maintenance of documentation and records related to QHSE activities, including policies, procedures, permits, and licenses.

Will lead a dynamic team and ensure smooth daily operation of the network operations center (NOC). Primary objective is to ensure the operations are attended within agreed service Level agreement. Meeting Response and resolution in timely manner.

Additive Manufacturing Specialist (3D Printing) Role Summary: Operates and manages 3D printing technologies for prototyping and production in industrial settings. Key Responsibilities: Prepare CAD models and slicing files. Operate and maintain 3D printers (FDM, SLA, SLS). Select appropriate materials for applications. Post-process printed parts and ensure quality. Skills Required: CAD software (SolidWorks, AutoCAD). Knowledge of materials science. Familiarity with 3D printing technologies. Quality control and testing methods. Qualifications: Degree in Mechanical Engineering or Industrial Design. 13 years in additive manufacturing.

Job Description: We are hiring an experienced ITIL Process Analyst / Support Professional with hands-on knowledge of ITIL practices. The ideal candidate will ensure proper IT service delivery, manage incidents, problems, and changes effectively, and contribute to service improvement initiatives. Roles & Responsibilities: Implement and manage ITIL-based processes: Incident, Problem, Change, and Service Request Management Monitor, log, and resolve service tickets using ITSM tools Conduct root cause analysis and ensure timely resolution of recurring incidents Participate in change advisory board (CAB) meetings and assist with change evaluations Ensure SLA adherence, generate performance reports, and suggest service improvements Coordinate with technical teams, business users, and vendors for issue resolution Maintain documentation of ITIL processes, SOPs, and work instructions Drive process compliance and continuous improvement initiatives Requirements: Graduate in Computer Science, IT, or related field 26 years of experience in ITIL-based support or service management roles ITIL v3 or ITIL 4 Foundation Certification is mandatory Experience with ITSM tools like ServiceNow , BMC Remedy , or similar Strong understanding of incident, change, and problem management lifecycle Good communication and coordination skills Ability to work in a fast-paced, 24/7 support environment To Apply: Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051 Contact Numbers: 9036525353 - 9620333533

Exciting Opportunity for MSD CRM Technical with a Leading MNC! We are currently hiring an MSD CRM technical developer for a top multinational company. If you have experience in any of the skill sets mentioned below, we encourage you to apply. Job Details: Experience: 5 to 18 years Location: Bangalore, Pune, Chennai, Hyderabad, Greater Noida, Gurugram, Kolkata Notice Period: Immediate to a maximum of 30 days Budget is not a constraint for deserving candidates Required Skills: We are looking for candidates with the following skill sets: - Case creation via Omnichannel and Email - Mailbox, Unified routing, Integration, Customization, MSD Security - Customer Service Workspace, SLA, Hands-on coding - Nice to have Azure, Customer pages/canvas/PCF If you have experience in any combination of these skills, we would love to hear from you! How to Apply: Interested candidates can share their resumes at sushree.wroots@gmail.com. Looking forward to your applications!,

You will be joining a best-in-class company that is undergoing a transformation towards advanced processes and digital technologies. As an experienced technology owner, you will play a crucial role in supporting this transformation and managing in-flight projects. Your primary responsibility as the Oracle Fusion Finance Functional Support Lead for R2R/P2P/I2C will involve managing Oracle Fusion Finance modules production support for a group from an offshore location. This includes configuration tasks related to Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, and more. You will have overall ownership of technology support for R2R/P2P/I2C processes and will lead a team for production support of Oracle Fusion Applications. Collaboration with the implementation team to transition R2R/P2P/I2C processes, evaluation, implementation, and support of key IT systems to optimize current support processes, and providing support to business users on issues related to R2R/P2P/I2C process are also key aspects of this role. Additionally, you will be responsible for maintaining the global template created for R2R/P2P/I2C, organizing regular Service Review meetings, and furnishing status reports to internal management. To excel in this role, you should possess a graduate degree, a thorough understanding of Accounting in Oracle Cloud and Accounting processes in general, and a curious and service-oriented mindset. You should have at least 4 years of experience in Oracle Fusion Financials Functional or Techno-Functional - specifically in GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement modules in Support or Implementation projects. Hands-on experience in configuration tasks, understanding and experience with FCCS/EDM, and knowledge of SOD and SOX requirements will be advantageous. In addition to technical skills, your ability to work in a team, lead a team, drive business process excellence, and seek continuous improvement will be critical for success in this role. You will also be expected to collaborate with stakeholders and business partners across countries and departments. We are committed to diversity and inclusivity in our workforce.,

Job Title: Customer Support Executive International Voice Process Location: Newtown, Kolkata Work Schedule: 5 Days Working Salary: Up to 6 LPA (Based on interview performance) Job Description: We are looking for skilled professionals to join our International Voice Process team. If you have prior experience in handling international customer calls and are looking for a rewarding career with growth opportunities, we want to hear from you! Key Responsibilities: Handle inbound/outbound international calls with professionalism and efficiency. Resolve customer queries, complaints, and provide appropriate solutions. Ensure high levels of customer satisfaction through quality service. Document all call information accurately and follow up where required. Work closely with the team and management to achieve performance goals. Requirements: Minimum 1 year of experience in an International Voice Process is mandatory. Qualification: Graduate or Undergraduate . Excellent communication skills in English (verbal and written). Strong interpersonal skills and a customer-first attitude. Ability to work in fast-paced environments and handle pressure. Additional Details: Work Days: 5 days a week (Rotational shifts) Location: Newtown, Kolkata Salary: Up to 6 LPA (Depending on interview score and experience) Why Join Us? Competitive salary package and performance incentives Professional work environment Opportunity for career advancement Stay updated with the latest job openings by following this channel! https://whatsapp.com/channel/0029VakQxxWA2pL8Jyx9XS1Z Interested candidate can WhatsApp at : HR Simar :7840808749 HR Diana : 9311602064 HR Mehak :8383025642

Location:- Pune Job Description Qualification: Graduate Job Requirement The resource is expected to manage the team 10+ associates comprising of multiple towers having Lead / MIS / QA / Training Key responsibilities include day to day SLA management, Client management, People Management, team performance, process improvement, interacting with client & business managers and ISU stakeholders. Strong analytical and MS Excel skills required, including a thorough understanding of how to interpret customer business needs to achieve desired results. The role would entail communication with internal senior stakeholders to keep them apprised of day to day delivery progress, risk / mitigation and participate in weekly / monthly review calls. Required Skills: Good Knowledge of IAM / Access Provisioning. Good knowledge of Windows Active Directory Knowledge of Workflow systems like Service Now Knowledge of Access Reviews/Re Certification Process Basic working knowledge or have worked with CyberArk and related IAM tools Analytical mindset and eye for details Excellent MS Office application knowledge (excel, power point, word etc.). Logical reasoning and problem solving abilities. Delivery Management (SLA Management, People Management , Client Management) Six Sigma Green Belt certified • Good understanding of Process improvement and Quality improvement methodologies • Ability to understand customer requirements. • Ability to work with minimal supervision and prioritize workload to meet deadlines. • Working both independently and in a team-oriented, collaborative environment across multiple locations is essential. Job Description • Key responsibility is to manage day to day deliverables as per contractual requirement. • Ensure SLA across multiple towers are met. • Ensure effective communication with all key stakeholders (Client, Team members, Sr management). • Identifying process risk and related mitigation plan. • Identify process improvement areas and work with T&I (Automation team) team as applicable to implement it. • Quality monitoring / CSS implementation.

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case you are interested, please share your resume at sonam.singh1@igtsolutions.com At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.