1536 Sla Jobs - Page 6

About The Role Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Specialist - Voice Qualifications: Any Graduation Years of Experience: 7 t 11yrs Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

About The Role Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity e...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles and Responsibilities: Application Support:oManage and support 150+ clinical applications, including 10+ critical systems such as: Critical Alert Nurse call Hill-Rom & Rauland Nurse Call Systems Omnicell Automated Medicine Dispensing Systems HUGS Infant Protection System Ocularis Camera S...

About The Role Skill required: Commercial Banking Operations - Core Banking Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Language - Ability: English(International) - Expert Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every...

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving cli...

A Team Lead Ops is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction instructions and guidance to the team for achieving the set goal Key Provide team leadership and coaching Create an environment of trust open communication creative thinking and cohesive team effort Provide the team with a vision of the project objectives Motivate and inspire team members. Lead by setting a good example role model behavior consistent with words Coach and help develop team members help resolve dysfunctional behavior Facilitate problem solving and collaboration Oversee day to day tea...

Customer Engagement Manager Location: Chennai (Work from Office) Experience: 5-8 years Employment Type: Full-time Seeking a proactive and client-focused Customer Engagement Manager to manage relationships with our banking clients. This role requires strong communication, coordination, and analytical skills to ensure seamless collaboration between Bank IT teams and client stakeholders turning business requirements into successful project outcomes. Key Responsibilities: Act as the primary point of contact between the clients business and IT teams, ensuring clarity and alignment across all communication. Understand and interpret customer requirements to create actionable plans and drive them th...

Roles and Responsibilities : Lead a team of customer service representatives to achieve high levels of customer satisfaction, first contact resolution, and overall performance. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and improve International Voice Process metrics. Collaborate with cross-functional teams to resolve complex issues related to international processes and ensure seamless communication between departments. Analyze data reports on KPIs such as SLA compliance, call volume trends, and agent productivity to identify areas for improvement. Job Requirements : 5-10 years of experience in an International BPO or Call Center environment. Proven track re...

SPOC, Monitoring of Tickets /Incidents logged with Service Desk. Update users on the closure of tickets, delay in closures. Assign tickets to engineers and receive timely updates on the tickets logged. Provide first-level support. stakeholders SLA Required Candidate profile Experience in IT Help Desk management Services, IT Infrastructure Analytical skills, Communication Management, and ITIL Process Awareness of Change & Release Management Documentation MS. Office.

First-level trapshooting, resolving the issue, in case it requires forwarding, Coordinate with the concerned team for closure. Management ROFC service desk to respond to internal/external customers, incidents, and queries via email and phone. . Required Candidate profile 3-5Yrs Exp in Knowledge about Incident, Service request, SLA, OLA. Should have Technical knowledge of Office 365.Skype for Business. Excellent communication, written & verbal. Rotational shift.

You will be joining Hound Electric as a 3D Printing Operator based in Kalamassery. Your role will involve operating and maintaining FDM / SLA / resin 3D printers, preparing models for printing, performing calibration and troubleshooting tasks, post-processing printed parts, managing inventory, and collaborating with design and engineering teams. Key Responsibilities: - Operate and monitor FDM / SLA / resin 3D printers during production. - Prepare models for printing using slicing software and optimize settings for quality and speed. - Perform regular calibration, cleaning, and basic troubleshooting of printers. - Post-process printed parts (support removal, sanding, curing, and finishing). -...

As a Guidewire Claim Centre Support professional with 3 to 6 years of experience, your role will primarily involve supporting and maintaining Guidewire Claim Center applications. You must be flexible to work in shifts, including rotational shifts like India Shift and UK Shift, as well as provide on-call support on a rostered rotational basis. Your responsibilities will include maintenance, configuration, testing, integration, and deployment of Guidewire CC Configuration and Integration. Additionally, you will design, modify, and implement the Guidewire product suite. To excel in this role, you must possess a deep understanding of the Guidewire framework, implementation, architecture, and com...

As an Aras PLM - Business Analyst at Airbus India Private Limited in Bangalore, India, you will be responsible for supporting the Project and run mode activities in the Cabin and Customisation Automation domain for Airbus Digital. Your role will involve ensuring automated and seamless E2E use of customer definition for all downstream processes from offer until the end of A/C operations. You will be part of a transnational team operating in the C&C domain headquartered in Hamburg, Germany. **Key Responsibilities:** - Provide functional and process expertise in relation to Aras PLM applications. - Support lifecycle management activities for project deployment. - Troubleshoot and resolve incide...

As a Total Rewards Senior Analyst at Accenture, you will play a crucial role in improving workforce performance, boosting business agility, increasing revenue, and reducing costs. Your primary responsibilities will include designing and managing bonus plans, considering factors such as performance (individual or business), funding curves, governance, and implementation. Key Responsibilities: - Demonstrate an in-depth understanding of Compensation processes, including Annual Compensation processes, Incentive Administration, Market Surveys, and Job Evaluations for different geographies. - Drive activities to meet requirements such as timelines, quality, and costs, ensuring tasks are completed ...

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a General Manager Operations (Integrated Facility Management) for our client. Location: Hyderabad Department: Operations Experience Required: Minimum 12-20 years in Facility Management, with at least 5-7 years in a senior leadership role. Salary: 10,00,000 - 15,00,000 per annum (plus performance-based incentives) Job Summary: We are looking for a senior leader to oversee and manage the overall operations of Integrated Facility Management (IFM) services across multiple client sites. This role demands strong leadership, strategic planning, operational excellence, and client relationship management to ens...

Job Title: Inbound Team Leader Customer Service Process Location: Thane (Ashar IT Park) Shift: Day Shift Week Off: Rotational CTC: Up to 4.5 LPA Job Summary: We are hiring a proactive Inbound Team Leader to manage and guide our customer service team. The ideal candidate will oversee daily operations, ensure service quality, and drive team performance to meet business goals. Key Responsibilities: Supervise and support inbound customer service agents Monitor call quality and ensure adherence to SLAs Handle escalations and resolve customer issues efficiently Prepare performance reports and conduct team reviews Requirements: Experience in leading inbound customer service teams Strong leadership,...

- Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. - Experience working on QC tools. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Engagement Delivery Leader – Data Centre & Cloud Operations Location: Hyderabad Experience: 15+ years Employment Type: Full-time Role Overview We are seeking a seasoned Engagement Delivery Leader to manage and govern end-to-end delivery across multiple technology towers within the Cloud & Infrastructure Services Operating Model , focusing on Full Stack Operations . This role ensures operational excellence, resource optimisation, and strategic alignment with enterprise IT objectives while leading global teams across diverse technology domains. Key Responsibilities Full Stack Ops Delivery: Oversee delivery for Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers...

Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appointments based on market analysis. Market Intelligence Provide regular updates on competitor activities and market trends. Share insights with internal teams for strategic planning. Suggest changes to sales approach based on competitor analysis. Key Account Management Work closely w...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non-compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Interested Candidates contact: Email: pavithras19@hexaware.com Contact: 9626261016