1049 Sla Jobs - Page 5

Job Title: Assistant Manager Outbound Sales (BPO)/ Banking Process Location: Hyderabad Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales) About the Role: We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity. Key Responsibilities: Manage multiple outbound sales teams and their Team Leaders. Drive sales conversions, occupancy, utilization, and dialer productivity. Analyze performance data and implement improvement plans. Ensure revenue targets are met consistently. ...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

SUMMARY Job Opening: SME-OTC Reconciliation Specialist Location: Pune Experience: 4+ years We are excited to present an outstanding opportunity for a SME - OTC (Over The Counter) Reconciliation Specialist with one of our esteemed clients in Bangalore. The ideal candidate will be responsible for ensuring the accurate management of daily reconciliations of brokerage trades and brokerage calculation, with hands-on experience in the process. They will also be accountable for exception management, timely escalation of discrepancies to appropriate stakeholders, and ownership through to resolution. Additionally, the candidate will be expected to have effective communication with the Recon team for ...

We are hiring for CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT / TRAVEL DOMAIN ETC SALARY RANGE : 3 LPA - 6.5 LPA + lucrative incentives Location : GURGAON / NOIDA REQUIREMETNS - UG/ Graduates both can apply - Fresher / Experienced both can apply - Good communication skills are required. - Immediate joiners only FOR MORE INQUIRY , CONTACT US ON : HR KHUSHBU : 9103247535 HR SHRISHTI : 8079005766 HR BINEETA : 9622399891

Role & responsibilities Job Description:- Act as the first point of contact for international users seeking technical assistance via phone, email, Chat or ticketing system. Flexible to work with Rotational Shifts by Providing support in multiple time zones, weekends, or on-call support as required. Fluent in English US/UK accent. Log, prioritize, and categorize incidents and service requests accurately using ITSM tools (e.g., ServiceNow, Manage Engine, Sapphire). Diagnose and resolve software, hardware, and network-related issues, or escalate to relevant teams if needed. Follow standard procedures for proper escalation and incident management. Maintain communication with end users regarding ...

15-20 years experience in the support and or implementation of Oracle EBS Excellent written and verbal communication skills, comfortable writing cohesive progress updates, meeting minutes, etc Functional and or implementation experience of the following modules: GL General Ledger, FA Fixed Assets, AP Accounts Payable, AR Accounts Receivable, SLA Subledger Accounting, PA Project Accounting 11i and R12 functional experience Experienced in root cause analysis using logs, outputs, troubleshooting behaviors and functional processes Sound analytical and problem solving skills, analyzing error messages, exceptions and researching Ability to work within and meet predefined SLAs Comfortable working i...

Role & responsibilities Service Level Agreement Coordinator : Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries Ability to work in an international environment Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues. Production of KPIs on SLAs (IC -Internal Contract) Scheduling, Preparing and leading Committee meetings. Co-ordinate with Legal and Compliance teams Adapt as per regulatory requirements. To initiate th...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

Role : Service Level Analyst Experience : 8-12 years Notice Period : 15 days or less Location : All LTIM locations JD: Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables) Provide input for SLA changes and modifications, participate in negotiating changes to service levels Develop and coordinate SLAs with internal and external customers Collect subjective customer satisfaction feedback to determine if SLA...

Key Responsibilities Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Report any concerns or patterns in employee feedback periodically to Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Addressing and escalating customer complaints. Take daily customer feedback & Maintain good POY score. Always maintain grooming standards set by the organizat...

Hiring KAM /Key account Manager Team Lead Lead & manage team of Key Account Managers(KAM) handling e-commerce sellers Monitor & drive team performance to achieve sales, revenue & growth targets Analyze seller performance if interested call 8081073001

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the Service Desk team d. Undertake a weekly review of the First Line Service Desk call queues Language skills: Fluent English (written and spoken) Ability to understand the business objectives Must have a good understanding of the organization and their infrastructure ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Prob...

Job Title: Team Leader Operations (Domestic Banking Process) Location: Bangalore - CTC: Up to 3 LPA (Negotiable for the right candidate) Shifts: Rotational Interview Mode: Face-to-Face ONLY Joining: Immediate preferred Company: Renowned International BPO About the Role Are you a results-driven Team Leader with a strong background in domestic banking processes and mutual funds? Do you have a firm grasp of team metrics, a passion for coaching, and excellent communication in both English and Hindi? If yes we want you on our team. We are hiring a Team Leader Operations for a domestic banking process at one of Indias most respected international BPOs. This is a high-impact role where leadership, ...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

International Voice Process SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

We are hiring for a Leading Data Centre organization. Job Role:- End User Support Engineer. Job Location:- Pune- Chakan & Hinjewadi (Pune candidates only preferred) Experience:- 6+years Females candidates are only preferred. Mandatory skills:- End to End User Management Asset Management Vendor Management Maintain Quality on EUS domain Incident handling and reporting MSR Reporting Good experience in Team Management. Preparing and working on various Reports & Excel. Audio Video Support Working on various Vulnerabilities on EUS Systems and reporting. SLA Service Desk Improvements. Good Communication skills. ITIL Certified.

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Role & responsibilities Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool Ensure activity details are updated in the tool by the respective...

The File Share Service team is responsible for overseeing and provisioning the File Share Service globally. File Shares are operated by internal and external operational teams. The Service consists of all aspects of technology, IT assets, processes, providers and customers, finances, communication, etc. The Service team is responsible for ensuring that the Service is fit for purpose, delivered at its best, complies with company security guidelines, retains customer satisfaction, and is continuously enhanced. To achieve this, Siemens requires the following competencies in Service Management: - Orchestration of providers regarding File Share Services based on-premises and Cloud technology and ...

Role & responsibilities Accurately log all contactsincluding feedback, incidents, service requests, and information inquiries received via telephone, email, and web into the Incident Management System. Proactively manage your incident queue to ensure timely resolution within agreed Service Level Agreements (SLAs). Diagnose and resolve incidents efficiently, applying technical expertise and problem-solving skills. Maintain detailed and clear updates in the Incident Management System, including internal notes and customer communications as needed. Assign incidents to the appropriate teams or assignment groups to facilitate swift resolution. Monitor incident progress closely to ensure services ...

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Lead manage Post Closing, PQA, and Loan Origination functions in alignment with US mortgage industry standards Ensure compliance with TRID guidelines, federal regulations, investor requirements Drive operational governance, monitor process adherence Required Candidate profile Create monitor KRAs to align team performance with organizational goals Maintain service level standards (SLAs) ensure delivery within defined timelines Identify training needs, implement upskilling Perks and benefits Perks and Benefits