618 Sla Jobs - Page 5

About US: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and detail-oriented Associate Operations Manager to support and oversee on-site IoT installations and ensure smooth field operations. The ideal candidate will be responsible for coordinating with internal teams, guiding field engineers, managing inventory, and ensuring timely execution and closure of installations and service-related activities. Key Responsibilities: Handle on-site IoT installations including DGs, energy meters, and temperature/humidity sensors. Act as the first point of contact for any on-site technical issues, service breakdowns, or escalations. Coordinate with the CST (Customer Success & Technical) team for regular field-level operational reviews. Work closely with the procurement and production teams to ensure timely dispatch and availability of materials for installations. Maintain minimum stock levels based on project and field requirements; raise requests for replenishment as needed. Track all open installation and service tickets and ensure they are closed within defined SLAs. Guide and monitor the performance of field engineers during installations and service visits. Ensure accurate asset mapping and tagging at all sites during every field visit. Share daily and weekly progress updates with the operations team for planning and tracking. Maintain thorough documentation and proper records of all site activities, issues, and resolutions. Qualifications & Skills: B.Tech in EEE/EC or mechanical. 3-5 years of experience in field operations or technical project coordination, preferably in the IoT or Energy sector. Strong understanding of IoT devices and on-site installation processes. Ability to lead and manage field teams efficiently. Excellent coordination and communication skills. Hands-on experience with ticket tracking systems and operational reporting. Problem-solving mindset with attention to detail. Willingness to travel to installation sites as required.

Gurucul Solutions Private Limited is looking for IT Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Proactively resolve legal issues and provide solutions to avoid litigation. Initiate and defend legal proceedings. *Drafting pleadings and suits, reply to statutory authority, legal notice etc. Required Candidate profile Providing legal opinion to internal and external stakeholders. Reviewing agreements and maintaining tracker. Experience in both private practice and in-house experience (preferred). Perks and benefits To be disclosed post interview

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and maintain accurate records of asset operations. Collaborate with cross-functional teams to ensure timely and efficient IT asset management. Prepare and maintain detailed reports using Excel sheets to monitor asset performance and lifecycle status. Ensure adherence to Service Level Agreements (SLAs) and IT Service Management (ITSM) best practices. Assist in the planning and execution of asset operations, including procurement, deployment, and disposal of IT assets. Provide support in the development and implementation of asset management policies and procedures. Conduct regular audits of IT assets to ensure accuracy and compliance with internal standards. Qualifications The successful candidate will possess the following qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 1 to 2 years of experience in IT asset management or a similar role. Proficiency in using ticketing tools and asset management software. Strong knowledge of asset lifecycle management and operations. Excellent skills in Excel for reporting and data analysis. Ability to work independently and collaboratively in a team environment. Strong organizational skills and attention to detail. Effective communication skills, both verbal and written. This is a fantastic opportunity for individuals looking to advance their careers in IT asset management. If you are a proactive and motivated professional with a keen eye for detail, we encourage you to apply for this position. Join us in our mission to optimize IT asset utilization and contribute to the success of our organization. We look forward to receiving your application!

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the continuous improvements of the Service Desk services. Contribute to the IT risk management process. Preferred candidate profile: Travel to a limited extent to execute IT related activities. Work outside business hours, including weekends, for scheduled maintenance or project tasks. Participate in an on-call rotation for off-hours support. Excellent written and verbal communication in English & Tamil Team Player Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues. Strong customer-focused attitude with a problem-solving mindset. Excellent ability to collaborate with a local and global team. Willingness to learn and adapt to new technologies and processes.

Role & responsibilities Job Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred.

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups

Role & responsibilities Responsible for EDI (Electronic Data Interface) and PDF invoicing issue handling Ability to handle third party web portal submissions and analysis. Analysing the root cause for the rejections and identify the resolution Responsible for the delivery of service levels and SLA/KPI targets for the Collections support team. Back-up and support other for collection support team members on billing activities.

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Responsibilities: Spearheading the management of the company's internal contract management tools Drafting of contracts (MSA, NDA, Legal Contracts, Service Agreements) for the client Negotiating commercial contracts with the clients (B2B clients only) Vetting of the contracts shared and proposed by the client for the services to be provided Maintain a roster for renewal of contracts and ensuring that contracts are renewed and active timely and all times Coordinating with finance team to understand impact of the rates and thus partnering with BD team to get better rates for the services Handle the overall contract management for a set of clients based out of the office. Candidate must have: Graduation in LLB. Minimum 5 years of relevant experience in Corporate contract drafting, vetting and reviewing. Minimum 3 years of relevant experience in Negotiations of rates. Minimum 3 years of experience in client communication and client meetings. Excellent Contract Drafting, reviewing, vetting and Negotiation skills. Amicable Personality to lead Contract Management and handle independent conversations with Client companies across India. You are a detail-oriented person and follow a stringent timeline with regards to the delivery of your contracts.

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR LAIBA 9654201996 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Ensure accurate management of daily reconciliations of brokerage trades and brokerage calculation with Hands-on experience in the process. Exception management, including timely escalation of discrepancies to appropriate stakeholders, follow up and ownership through to resolution. Ensure all SLA/KPI as agreed with Client is met with 100% accuracy and timeliness All reports to be prepared accurately and submitted on time as per timelines agreed with client. EOD checklists are reviewed and saved on daily basis. Ensure you are aware & trained on all activities/reports in the team with no dependency on Client and team. Identify areas of improvement and propose solutions & Ensure any and all change in the process is reported and documented. Contact Person - Sangeetha Tamil Email - sangeetha@gojobs.biz

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

You are a seasoned Pega CDH Developer with over 8 years of experience, including at least 1 year in Pega Decisioning & Marketing modules. You have a proven track record of building and implementing model-driven, enterprise-level business solutions and applications. Your expertise in Pega Decisioning and Marketing skills, along with your ability to make model changes, is essential for this role. Your responsibilities include implementing Pega Marketing and demonstrating a strong understanding of Pega methodologies. You possess excellent object-oriented analysis and design skills, as well as system integration skills. Your experience with various rules and features such as Flows, Activities, User Interface, Agents, SLA, Security, Reports, and more will be crucial for success in this position. Collaboration is key in your role, as you will work closely with business stakeholders, analysts, data governance, and technical leads to ensure the right solutions are developed to meet business needs. Your understanding of Predictive and Adaptive Analytics, as well as Artificial Intelligence capabilities in Pega, will be highly valuable. You have hands-on experience in implementing Pega integration services using REST, SOAP, and other technologies. Your knowledge of industry-standard project delivery frameworks like Agile, Waterfall, and Scrum will guide your approach to work. Your expertise in Pega Certified Decisioning Consultant (PCDC) and Pega Certified Marketing Consultant (PCMC) will be a significant advantage. You are well-versed in PRPC design and implementation features and have a strong desire to work in a global offshore/onshore model. Overall, your advanced knowledge and experience in Pega architecture, design, and implementation make you the ideal candidate for this role.,

Job description Team Executive - Claims Adjudication Location : Chennai, Navalur Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining and Ownership of reports both internal as well as for the clients. Presenting the data and provide deep insights about the process to the clients as well as Internal Management. Managing and co- ordinating training programs. Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process Key Performance Indicators Ensuring that the key Service Level Agreements are met consistently without any exceptions. Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded . Work in tandem with all Business functions to ensure smooth business process. Retention of key team members Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

We're Hiring: Team Laeder Process: Retail (mandatory exp to have) Location: Gurugram Package up to 10 LPA Looking for immediate joiners only Requirements: Graduate or higher qualification 5-10 years of experience in customer support within an international voice/chat process 2+ years of experience as an Lead/leader Proven ability to manage and lead large teams. Knowledge of quality assurance, process improvement, and operational efficiency strategies. Strong understanding of KPIs, SLAs, and operational metrics. Strong analytical and problem-solving skills. Excellent communication and presentation skills. How to Apply Call on Priyanka at 93667 72439 Arwa at 84337 26095

Looking for "Account Payable Executive " Job Description:- SAP ,Tally ERP Vendor Bills & reimbursement Book closure & statutory audit Vendor reconciliation MIS AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role

Job Summary We are seeking a dedicated Team Lead for our B&L department with 6 to 8 years of experience. The ideal candidate will possess strong technical skills in MS Excel and have domain experience in Frclsr Claim File&srv(MortgLn) Default Report&Analytic-MortLn. This role requires working from office during night shifts. Responsibilities The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He or she will report to the Team Manager or Delivery Manager Operations who will be the first point of contact for any issues questions or concerns. Key Result Areas (KRAs) 6 Plus years experience working with Loss Mitigation in a servicing collections environment. The Team Leader is expected to actively lead and motivate the team for whom he or she is the primary point of contact. 2 plus years of experience working with Fannie Mae Freddie Mac and Government guidelines required. Prior leadership experience preferred. Actively involved with the team and be aware of issues including potential issues within the team and appropriately resolve escalate the same. Ability to identify the strengths and weaknesses of his her team members and provide them with appropriate guidance and direction. Actively promote the company ethos and create and maintain an environment which encourages retention. Proactively Identify and implement feasible solutions to issues which could lead to attrition. Operations Ensure all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. The Team Leader to ensure smooth operations daily by ensuring all service level agreements are met in terms of quality productivity and turnaround time by active interaction with the business area. Take ownership of identification and resolution of daily operational admin and technical issues. Timely and accurate submission of all reports sought by the management or by the business area and ensure prominent levels of internal and external customer service. Periodically review and suggest revision of the quality and productivity targets based on the teams performance to improve overall process efficiency and deliver excellent customer service. Initiate Training and Updates to the team members Keep the Manager Leadership appraised of members needs staffing issues technical and performance issues. Interact with the BA to be transparent on the business front. Tracking of Loan modification transaction as per scheduled timeline. Ensure to meet and track the SLA orTAT for no delays. Mentor Loss Mitigation Specialists while assisting Manager with tasks such as scheduling meetings training and creating a positive work environment. Assist Loss Mitigation Specialists dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines. Be available to Loss Mitigation Specialists when they need assistance. Meet department standards as they relate to daily productivity metrics. Perform side by sides for new hires and existing employees. Assist Loss Mitigation Manager with review and compilation of investor insurer and client reporting requests as needed. Point of contact for new hires and existing employees Performs additional projects and duties as assigned by Management. Teamwork Ability to create and maintain an environment that fosters teamwork in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. Actively participate and encourage participation in Team Organizational events. Continuous Improvement Consistent improvement upon current performances and raise the bar of expectations and standards. Contribution of ideas suggestions which improve the process efficiency or enhance the way we work. Encourage and invite suggestions from the team and implement them if found feasible. Appraisals Conduct and document appraisal reviews of the team members on at least a monthly basis. Provide regular and constructive feedback to individual team members focusing on their performance rather than the personality of the individual in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. To be open and receptive to feedback. Qualification Graduate any discipline 4 to 5 years of experience in BPO US Mortgage Loss Mitigation domain Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry Loss Mitigation knowledge Able to meet goals and deadlines in a fast paced environment. Certifications Required Certified Microsoft Excel Specialist Mortgage Loan Servicing Certification

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - 9953150816 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Hi folks We are urgently hiring for the following role in a leading MNC interested candidates can send their resume on email- mahiclarityconsulting@gmail.com Role and Responsibilities Review and analyze key elements of each AML Transaction Monitoring/Screening/KYC Due Diligence process. Conducting CDD/EDD of Institutional/Retail/SME Client for Investment Bank/Commercial/Retail Bank, including New Onboarding, Remediation, Periodic Review/Refresh. Ability to independently research, analyze, and recommend solutions to close open items and discrepancies. Record findings and provide supporting documentation to enrich each KYC Due Diligence/Screening/AML Transaction Monitoring process. Conduct follow up with internal partners to ensure timely actions on those cases that require their input. Good understanding of AML/KYC terminology. Perform QC Review if required. Preferred Work Experience Work experience of 3-5 yrs in Banking/Financial Services, preferably in Financial Crime Compliance Domain. Knowledge & Experience in using internal client systems, vendor-based research tools, and open source data e.g., Actimize, Lexis, RDC, Worldcheck, Google, criminal history database, SAS, Credit Bureau and other internal systems to review information collected on a customer. Experience in working on market data aggregators e.g World Check, Lexis Nexis, Banker's Alamanac, Markit, Thomson Reuters etc. Thanks & Regards Mahi- Recruitment Process Clarity Consulting

International Voice Process Experience - 1 year min in International voice Process Freshers can apply Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478/genesisanugrah@gmail.com Required Candidate profile Candidate should be a Graduate and should have Excellent verbal skills. Should have the original education documents(a clear picture will suffice) and have the previous company's documents too. Perks and benefits CTC-Upto 5.75LPA+ Variables Both side cabs

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation protocols, and service standards; establish feedback collection systems (surveys, NPS, CSAT) Handle complex customer service issues and escalations, ensuring prompt and satisfactory resolution Analyze customer feedback and complaints to identify areas for improvement and deliver insights to executives Monitor public customer sentiment (e.g., reviews, social media) and manage responses Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Reporting and Data analysis Prepare and share daily, weekly, monthly reports on customer service performance Analyze service data to identify trends and make data-driven decisions

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)