1583 Sla Jobs - Page 47

Order Management TL Skill-Order Management,Order Fulfillment,Order Lifecycle,Team Handling,Team Lead Exp-4+Yrs In OM Team Lead (2Yrs On Paper Team Lead Mand) PKG Upto-10.5LPA Loc-Bang NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Yrs On Paper Team Lead Mandatory Skill-Order Management, Order Fulfillment,Order To Cash, Order Lifecycle, Escalation,Performance Management,Team Handling, Team Lead,Stakeholder,SCM, Supply Chain,ERP

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service r...

Have over 10+ years of rich experience in information security domain and at least 6-8 years of dedicated experience in Security Incident Response. Hands on experience in implementing and operationalizing SIEM/SOAR tools such as Sentinel, ArcSight etc. Experience in defining and reporting KPIs for Security Incident response. Familiarity with advanced SOC monitoring technologies, risk, threat and security measures. Knowledge across the SOC domains including governance, control frameworks, policies, compliance management, risk management and incident response etc. Comprehensive knowledge of regulatory and compliance requirements and how they influence the bank's Information Security strategy. ...

Hello Connections!!! Greetings From Teamware Solutions We are #Hiring for Top Investment Banking. Position: PMO Location: Mumbai Years of experience required: 6 to 9 years Notice Period: Immediate Joiners Must have Skills: Project Management, PMO, UAT, Testing & SLA Responsibilities include: Project Management To work as a project SPOCs for ISPL FOP platforms offshoring/Application Deployment related initiatives Conducting project governance meetings (OPCO) Provide inputs to SteerCo meetings Perform operational assessment of activity transfer by coordinating with onshore and FOP team SME Coordinating with onshore teams, FOP and other contributing teams to achieve successful project execution...

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in c...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they se...

Technical skills:- Skilled in real-time ticket monitoring and SLA management. Experienced with Hostbill, WHMCS, and Zendesk. Background in NOC/helpdesk and cloud hosting support. Strong IT and cloud infrastructure knowledge..

DG repair, return & installation work Manage DG maintenance manpower Coordinate canopy & foundation fabrication Conduct on-site audits & monitor vendor work Ensure SLA adherence & prepare performance reports Contact: Riti – 771730461

Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configuration changes - Tracking of issues related to tools and timely escalation as per pr...

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Role: Client Management Location: Mumbai( Malaad) Experience: 2+ Years Must have Skills: Client Onboarding & Documentation Note: Not looking for AML, KYC Responsibilities: • Work closely with internal customers to provide support to on-boarding of clients to the Bank. • Maintain sound work processes and integrity of client data. • Controls are in place with regards to safe custody of account documentation, potential operations risks associated with users requests to access database of sensitive client data, signatures and document images. • Administer request from internal regulators, internal stakeholders with respect to audit review. . Provide feedback and escalate issues to the appropriat...

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Knowledge: • Excellent domain expertise and process knowledge about RCM for Hospital facility/Physician. • Understanding of Facility hospital verses Physician coding with indepth knowledge of the specialties - E&M-IP/OP. • Knowledge of EM – IP/OP, APC for optimizing the reimbursement and element of UHDDS and guidelines, Level of service determination with emphasis on Physical Examination & Medical Decision Making in Documentation guidelines, hospital E&M coding - initial/subsequent visit • Good knowledge of Human Anatomy, Physiology, Pathophysiology, Pharmacology, Diagnostic Studies, Conservative and Surgical Treatments. Understanding of Operative Reports and other report types with document...

P&C Insurance TL Skill-US Insurance,P&C,Property And Casualty,Order To Ensure,CS Intraction,Order Achive,Team Lead Exp-4-7Yrs In US Insurance(2Yrs On PPR Team Lead) PKG Upto-9LPA Bangalore NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Years On Paper Team Lead Mand Skill-US Insurance,P&C,Property And Casualty,SLA,Compliance Management,Order To Ensure,QA/QC, Order Achive,People Management,Team Management,Team Lead,CS Intraction

Multiple Openings Domestic & International BPO (Voice, Chat & Blended Process) Location: Salt Lake & New Town, Kolkata Open Positions: 1. Domestic Voice Process Experience: Minimum 1 year in customer service Salary: 3.10 LPA + benefits Work Schedule: 5.5 days working 2. International Blended Process Freshers & Experienced both can apply SALARY - Freshers: 23,000 in-hand + benefits Experienced: Up to 28,000 in-hand + benefits Shift: Rotational Work Schedule: 5 days working 3. International Chat Process Experience: Minimum 1 year in customer service Salary: Up to 20,000 in-hand + benefits Work Schedule: 5 days working 4. International Voice Process Experience: upto1 year Salary: Up to 6 LPA (3...

Operate & manage FDM/SLA 3D printers (Bambu Labs, FlashForge, Formlabs) for prototyping in an R&D lab. Handle slicing, post-processing, maintenance, and inventory. CAD knowledge a plus. 2–5 yrs hands-on exp in 3D printing required.

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outb...

Hiring for TL Location-:Kolkata Shift-: US shift Min 1 Yrs Exp as Team Leader in International Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 7.5 LPA Experience of International Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT MNC Company. (Immediate Joining ) Job Locations : 1) Bangalore --- Electronic City 2) PUNE ---HINJEWADI PHASE - 2 SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience Rs 2.77 LPA FOR FRESHERS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Can...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for It Service Desk with our Client Experience: 1+ yrs Skill: Working As It Service Desk Ticket assignment to all field engineers and E2E follow up till closer. Real time Status updates of incidents / service request in the ticket management system. Handling escalation matrix Customer satisfaction report Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 24000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi leve...

Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Regularly impart effective coaching to direct reports, enabling consistent high performance delivery • Identify performance related issues, develop an action plan for improvement and implement corrective action • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls...