1051 Sla Jobs - Page 42

Job description_Team Leader - Operations_Chennai Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate Good communication Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only Immediate joiner. Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encouraging team environment. Interested Candidate please share CV on Pavatharanip1@hexaware.com call or what's app on 7305044617 Regards, Pavatharani

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA to Rs 4.78 LPA ------ FOR 1 YEAR PLUS EXP AS PER LAST SALARY ---- AND EXP ----- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call ma...

Milestone Management: Job Roles and Responsibilities: Should have experience relevant experience in Milestone Management/ Foreclosure / Default Servicing Should have a good process knowledge on Sale Postponement/Cancellation requests, FC Holds, FC Module Conversion, Pre-Sale Certifications and Subordinate Govt Lien Review Should have good understanding on State processes, Pleadings, Filings, Milestones, Attorney connects on FC timeline updates. Should have good understanding in Demand/Breach Letter reviews, Sale Certifications, First Legal and judgement entries, FCL Dismissals, FC Resume Request, Tax Sale risk reviews. Should be able to communicate with Attorneys on Foreclosure status as per...

Role & responsibilities Manage the IT service delivery (IM, PM) team, providing leadership, guidance, and coaching to ensure excellent service delivery. Oversee the management of incidents, problems, ensuring timely resolution and minimal impact on customers. Develop and manage service management processes, procedures, and documentation. Understanding of the process specified by the Information Technology Infrastructure Library (ITIL) process. Policies, Processes & Procedures: Incident Management- Problem Management Oversee the management of incidents, problems, ensuring timely resolution and minimal impact on customers. Ensure SLAs are met or exceeded and implement improvements to achieve h...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

CUSTOMER SUPPORT Experience -Grad with min 1 year International Voice experience CTC- upto 5.75 LPA + Variables WFO-5 days working Night shifts Location- Bangalore & Pune Both side cab facilities Immediate Joiner Contact: HR Riyanshi-9521017693 Required Candidate profile Good communication Min 6 month of exp

Role & responsibilities Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence Serve as client-facing SPOC and manage updates, requests, and escalations Monitor performance, conduct regular coaching, and implement feedback mechanisms Ensure compliance, risk management, and process improvement initiatives Maintain real-time communication with clients, internal teams, and stakeholders . GIS Exposure is a mandate!!! Must know Mapping Process type: Non voice process. Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs Preferred candidate profile People management and delivery ownership Client and stak...

We are seeking an experienced ServiceNow ITSM Developer with a strong focus on third-party integrations and ServiceNow platform customization. The ideal candidate will have deep technical expertise in scripting, API usage, and ServiceNow platform configuration. KEY RESPONSIBILITES: 5 years of ServiceNow experience working on third party integrations preference. Proficiency in JavaScript and web development technologies. Experience with ServiceNow APIs. Develop and customize ServiceNow applications using JavaScript, Jelly, Web Services, XML, HTML, and CSS. Configure and maintain the ServiceNow platform, including workflows, business rules, UI pages, UI actions, and UI policies. Experience in ...

Support Lead - Swift Job Title : Support Lead - Swift Location : Chennai, Hyderabad, Bangalore Experience : 1-3 Role Summary: Leads support operations for Swift-based applications, ensuring timely resolution and team coordination. Key Responsibilities: Manage support team and assign tasks. Handle escalations and complex Swift-related issues. Monitor performance metrics and SLAs. Collaborate with development and QA teams. Skills & Qualifications: Strong Swift programming knowledge. Experience in support leadership roles. Excellent communication and team management skills.

Key Responsibilities: Lead and manage a team of 10–15 associate Drive daily performance, productivity, and KPI Track performance metrics such as AHT, CSAT, SLA Ensure quality and compliance in process delivery Ensure customer satisfaction Required Candidate profile 2 Years Exp as TL (Mandatory) 5 days a week with 24x7 rotational shifts perks & benefits- 2 way cab meal facility available

Hiring for Team Leader for Banking Operations Location: Bangalore 2 Years on paper TL experience mandatory (International Banking Voice) Rotational Shifts and Offs (5 Days Working) Interested candidates can call @9354045326 / 9205503253 Required Candidate profile Sal Upto 9 LPA in Noida Exp of International Banking Inbound Customer Service in International BPO is must. KYC/AML Exp is NOT suitable for this role Call@9354045326 / 9205503253

Manage warehouse vendors, operations, and client coordination. Ensure inventory accuracy, inbound/outbound management, SLA compliance, cost control, and process improvements. Strong in MIS, reporting, stakeholder management, and issue resolution. Required Candidate profile Experienced in warehouse operations, vendor management, and client coordination. Strong in inventory control, inbound/outbound processes, SLA compliance, cost optimization, MIS, reporting.

Manage warehouse vendors, operations, and client coordination. Ensure inventory accuracy, inbound/outbound management, SLA compliance, cost control, and process improvements. Strong in MIS, reporting, stakeholder management, and issue resolution. Required Candidate profile Experienced in warehouse operations, vendor management, and client coordination. Strong in inventory control, inbound/outbound processes, SLA compliance, cost optimization, MIS, reporting.

Manage warehouse vendors, operations, and client coordination. Ensure inventory accuracy, inbound/outbound management, SLA compliance, cost control, and process improvements. Strong in MIS, reporting, stakeholder management, and issue resolution. Required Candidate profile Experienced in warehouse operations, vendor management, and client coordination. Strong in inventory control, inbound/outbound processes, SLA compliance, cost optimization, MIS, reporting.

Hiring: International Voice Process Customer Support (International BPO) Location: Gurugram & Jaipur (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in Voice - Customer Support Freshers with excellent communication skills can also apply Salary: Up to 30k CTC Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Contact for Further Details: Zainab: 9251...

Int Technical Voice Process Any Grad with min 1 yr exp in Tech Support/Service Desk CTC- Upto 4 LPA + Allowances + Variables WFO-5 Days working Immediate Joiner 24*7 Shifts Both side cab Location-Pune & Bangalore

looking for Senior, with expe on building & re-engineering Support frameworks, driving changes for improved operational efficiency.focusing on ensuring SLAs, building better reporting for stakeholders, Innovation across various Support functions.

Must have 1 year experience as an operations AM Graduation is mandate Need excellent communication in English Must be aware about shrinkage, attrition, AHT Should have handled a team of 60+ people E-Commerce exp will add advantage Connect 7697428237 Required Candidate profile 7 years of overall BPO experience. 1 year on paper exp as a AM-OPS. E-Commerce exp will add advantage.

Requirements of Team Lead for E- Commerce Voice Process. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...

Position: VP US Healthcare RCM Location: Pune (Work from Office) Shift Timing: US Shifts CTC: Up to 70 LPA We are hiring for the role of Vice President (VP) to lead and strengthen our Revenue Cycle Management (RCM) operations within the US Healthcare domain. Required Experience: Minimum 18 years of overall experience in US Healthcare RCM. Must have at least 1 year of experience as VP (on paper) OR Must have 2.5 years of experience as AVP (on paper) Key Responsibilities: Provide strategic leadership across large-scale RCM operations. Drive efficiency, transformation initiatives, and business growth. Ensure client satisfaction, high service quality, and compliance. Lead senior leadership teams...

Designation: AVP US Healthcare RCM Location: Pune (Work from Office) Shift Timing: US Shifts CTC: Up to 40 LPA We are hiring for the role of Assistant Vice President (AVP) to lead our Revenue Cycle Management (RCM) operations in the US Healthcare domain. Required Experience: Minimum 16 years of overall experience in US Healthcare RCM Must have at least 1 year of experience as AVP (on paper) OR Must have 2.5 years of experience as Senior Director (on paper) Key Responsibilities: Lead end-to-end RCM operations with strategic planning and execution Drive process improvements, team performance, and client satisfaction. Handle high-level client interactions and business escalations. Manage large ...

Apex Fund Services LLP is looking for Third Party Technology Assurance Analyst to join our dynamic team and embark on a rewarding career journey The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to...

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Assistant - Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.