1583 Sla Jobs - Page 42

Job Title: Customer Support Executive International Voice Process Location: Newtown, Kolkata Work Schedule: 5 Days Working Salary: Up to 6 LPA (Based on interview performance) Job Description: We are looking for skilled professionals to join our International Voice Process team. If you have prior experience in handling international customer calls and are looking for a rewarding career with growth opportunities, we want to hear from you! Key Responsibilities: Handle inbound/outbound international calls with professionalism and efficiency. Resolve customer queries, complaints, and provide appropriate solutions. Ensure high levels of customer satisfaction through quality service. Document all ...

Location:- Pune Job Description Qualification: Graduate Job Requirement The resource is expected to manage the team 10+ associates comprising of multiple towers having Lead / MIS / QA / Training Key responsibilities include day to day SLA management, Client management, People Management, team performance, process improvement, interacting with client & business managers and ISU stakeholders. Strong analytical and MS Excel skills required, including a thorough understanding of how to interpret customer business needs to achieve desired results. The role would entail communication with internal senior stakeholders to keep them apprised of day to day delivery progress, risk / mitigation and part...

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Role & responsibilities L2 SRE / Site Reliability Engineer with GCP cloud experience Experience- 3 to 5 Years Candidate will be working on payroll of Futurz Staffing Solutions Pvt. Ltd and will be deputed to client side. Location - Mumbai Work from Office Notice Period- Immediate to 15 Days joiners Proficiency in GCP , monitoring. Strong knowledge of Linux and PostgreSQL. Experience in database management, troubleshooting, RCA, and application deployment using cloud platform Ability to create SLA reports and provide on-call support to clients Qualification - B.E.,/ B. Tech,/ MCA / BCA / B. Sc. IT Interested candidate please share resume to ruvina.m@futurzhr.com along with below details Total...

I am hiring for this position for one of our Life Insurance clients. Role & responsibilities Prudent claim Assessment and management of end-to-end claim settlement /repudiations, including Life, Group claims Coordinate with Reinsurers /sales/customers for closure of claims within the regulatory framework and timelines Direct and oversee the maintenance of complete and accurate claim management records. Managing the claim teams on day-to-day claims transactions, guidance on claims philosophy, regulatory, and audit procedures Ensuring daily claim deliverables are met and claims decisions within prescribed SLA with quality Ensure customer centric approach while delivering sensitive area of deat...

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ens...

Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience. Key Responsibilities Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption ...

Job Title: Desktop Support Engineer Location: Baroda (Makarpura) Position Type: Full-time Company Overview: Lauren is a leading company in the technology sector, providing innovative solutions and services to clients across various industries. We are dedicated to delivering excellence and maintaining the highest standards of quality in our work. Our team is comprised of talented professionals who are passionate about technology and committed to driving success for our clients. Company Website: https://www.lauren.co.in/ Job Description: We are seeking a candidate with 1 to 3 years of experience working as Desktop support engineer to join our team in Baroda. Requirements: Install/reinstall/tro...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in conf...

Title: AMS Service Delivery Manager Location: Mumbai / Pune / Chennai / Hyderabad / Bangalore / Kolkata / Delhi / Noida/ Coimbatore Experience: 12-16 years. "The AMS Service Delivery Manager will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project management capabilities. This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction. Responsibilities: Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and implement service delivery...

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

oversee Mechanical, Electrical, Plumbing, and Construction (MEPC) services.The ideal candidate will have a strong background in MEP engineering, facility management, and technical account management.

Role & responsibilities As the Division Vice President of Operations, you will assume a critical role in the leadership team, shaping and executing our operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry. Your responsibilities encompass a wide spectrum, including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance, overseeing various units to ensure we consistently ...

Job Title: Learning Administrator Fully Remote role ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer support and training for client LMS Administrators for support desk. Identify problems and root causes, taking a consultative approach to assist the client with a resolution. Assist with updates and revisions to training program-related processes, procedures, and supporting documentation. Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients). Conducts LMS training classes and webinars for clients. Assists with daily tasks such as sending status reports, responding to client questions, and assisting content ...

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What would you be doing? Team Leadership & Management : Led and managed a team of 15-20 content moderators to ensure optimal performance in line w...

BNP Paribas ISPL is seeking a proactive and creative team player to work as an Manager of the team. The ideal candidate for this position will possess strong know how of the process and act as an effective back-up to his/her supervisor. The position will work closely with the Fund Accounting team to keep them motivated and devise continuous ways to improve the process. Responsibilities Direct Responsibilities Service Delivery: Need to be a SME (Subject Matter Expert) of the process with complete knowledge & understanding of NAV Calculation Processing & Review across variety of funds & instruments types. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV p...

CIB Service Level Agreements Industrialization and management Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements...

CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services agreements standardization coordination 2. Coordination with global Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any l...

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

Role: Team Lead Exp: Min 3 years Experience as Team Lead (International Voice BPO) Graduation mandatory CTC: 11.5lpa max Work from Office Two way Cab UK Shifts Must be available for a walk in interview. Interested - Call/WhatsApp Ayesha @7989178395 Required Candidate profile Skills: Communication Skills People Management Team Building Analytic Thinking Appraisal, Communication, Negotiation Anticipate Needs of all stakeholders and cater to the same proactively.

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for providing exceptional customer service and technical support. The successful candidate will play a crucial role in ensuring that our clients receive timely and effective assistance, contributing to the overall success of our organization. Key Responsibilities Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs). Provide remote support to clients, troubleshooting issues related to Offic...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

About the company: we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. W Key Responsibilities Adherence to daily, weekly, and monthly KPIs Create and implement systems and processes that drive efficiency and performance Lead, motivate and inspire team members Hire and recruit new talent as needed Manage, coac...

Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quart...