1583 Sla Jobs - Page 41

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation prot...

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across o...

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to perma...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality? Welcome to Precision! Where Talent is nurtured, and Dreams come True. We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large. Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do... And whether it is a product we developed years back or a new cutting edge te...

Job Description: We are looking for a skilled and customer-focused Technical Service Advisor to join our support team. In this role, you will act as the primary point of contact for technical support, troubleshooting customer issues, and coordinating with internal teams to ensure timely and effective resolutions. Key Responsibilities: Provide technical support to customers via phone, email, or chat Diagnose and resolve hardware, software, or network issues Escalate complex issues to higher-level support or engineering teams Maintain detailed records of customer interactions and solutions Assist with product installations, updates, and maintenance advice Requirements: Bachelor's degree in IT,...

Hi, We are actively looking to hire IT Incident Manager to be part of our team in Pune office. Below is the job description: What does a successful IT Incident Manager do at Fiserv: Has expertise in managing high-severity incidents across complex fintech systems. Drive incident response, resolution coordination, and ensure continuous improvement of our IT service landscape. The ideal candidate will have strong infrastructure awareness along with knowledge of monitoring and troubleshooting tools, and exceptional communication skills. What will you do: Lead and manage critical IT incidents (P1/P2/P3) from detection to resolution. Coordinate across engineering, infrastructure, operations, appli...

Job Title: Learning Administrator Fully Remote role ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer support and training for client LMS Administrators for support desk. Identify problems and root causes, taking a consultative approach to assist the client with a resolution. Assist with updates and revisions to training program-related processes, procedures, and supporting documentation. Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients). Conducts LMS training classes and webinars for clients. Assists with daily tasks such as sending status reports, responding to client questions, and assisting content ...

Job Title: Field Technology (FT) Lead Location: Gurugram Company: FIA Technology Services Pvt Ltd Experience: 10~12 years of Industry Preference: Fintech / NBFC Contact: hr@fiaglobal.com Objective: To lead and manage field technology operations, project implementation, service delivery, and partner coordination across geographies with a focus on financial inclusion initiatives, device management, and rural banking technologies. Key Responsibilities: Project Management & Delivery: Lead end-to-end rollout and support of field tech projects, including financial inclusion (FI), AEPS, micro-ATM, and device rollouts. Drive field deployment, go-live activities, and manage post-implementation suppor...

We are looking for a talented Support Engineer to provide Level 1 support and technical assistance to our client's e-commerce and order management platforms. The ideal candidate will have experience in resolving issues related to e-commerce systems and will work on-site at our client's facility in Gurugram. This role requires a deep understanding of platforms like Unicommerce and Magento and a commitment to ensuring seamless operations for our client's e-commerce business. Responsibilities : On-site support at the client's location in Gurugram, India. Provide Level 1 support for e-commerce and order management platforms, including but not limited to Unicommerce and Magento. Assist end-users ...

Perform inspections of 3D printed and assembled parts,ensuring quality standards.Work with production/design teams to resolve issues,ensure specifications are met.Basic 3D printing knowledge, measuring tools handling,QA documentation skills required Food allowance Provident fund Health insurance Annual bonus

We looking for Senior Executive - offline operation. Experience in handling B2B agents. To support all offline queries received through agency partners worldwide. Maintaining positive relationship with suppliers & agents. Required Candidate profile 6+ Years exp Location- Andheri 6 day working Interested candidates kindly contact 7400855477, rdubey@gmail.com

You should have strong expertise in SAP FICO with 6 to 12 years of experience. Customer-centric, communication, analytical, result-driven, and collaborative skills are crucial for success in this role. Ideally, you should be a CA/ICWA candidate, or alternatively hold a Post Graduate degree like MBA/MCom. Your experience should include 8-11 years in SAP FI and CO with S4Hana version 1809 and above. Additional experience in FSCM and Funds Management would be beneficial. Having at least 1-2 Implementations on S4 Hana version 1809 and above, with expertise in Product costing and COPA in the Controlling module is required. You should also possess a minimum of 4 end-to-end Implementations and Supp...

You are Hitachi Digital Services, a global digital solutions and transformation business with a visionary outlook on the world's potential. Your focus is on empowering good by future-proofing urban spaces, conserving natural resources, protecting rainforests, and saving lives through innovation, technology, and deep expertise. Your mission is to accelerate your company and customers from the present to the future. The team at Hitachi Digital Services is a leader in cutting-edge innovation, cloud technology, and converged solutions. Your goal is to enable clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value. As a candid...

Role- Senior Technical Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

You should have at least 3-8 years of experience in call center operations, preferably outbound. Your expertise should include a proven track record in telecom sales and service processes. Strong communication skills and the ability to coordinate effectively with team members are essential for this role. Experience in managing SLA, KPI, and achieving targets will be an advantage. Join our team at Computronics Systems (India) Pvt. Ltd. and be a part of our dynamic and growing organization.,

The ideal candidate for this position should have 3 to 6 years of experience in SAP FICO. Preferably, candidates with a CA/ICWA background are preferred, but a minimum educational qualification of a Post Graduate degree like MBA/MCom, etc. is also acceptable. The candidate should possess 5-8 plus years of experience in SAP FI and CO, with specific experience in S4Hana. Additional experience in FSCM and Funds Management would be considered an advantage. It is essential to have at least 2 Implementation or support projects on S4 Hana, particularly focusing on Product costing and COPA in the Controlling module. A minimum of 4 end-to-end Implementations and Support experience is required. The ca...

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...

Job Title: US Recruitment Manager Location: Chennai (Navalur) Experience: Minimum 10 years Employment Type: Full-time Job Summary: We are seeking a highly motivated and experienced US Recruitment Manager to lead and manage end-to-end recruitment strategies across diverse domains, including both IT and Non-IT sectors. The ideal candidate should have a proven track record of delivering top talent, leading high-performing recruitment teams, and building strong client and stakeholder relationships in the US market. Key Responsibilities: Lead and manage a team of recruiters to meet hiring goals across IT and Non-IT verticals in the US. Develop and execute strategic recruitment plans to attract qu...

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Executive - QHSE to join our dynamic team and embark on a rewarding career journey. Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non - compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in...

Will lead a dynamic team and ensure smooth daily operation of the network operations center (NOC). Primary objective is to ensure the operations are attended within agreed service Level agreement. Meeting Response and resolution in timely manner.

Additive Manufacturing Specialist (3D Printing) Role Summary: Operates and manages 3D printing technologies for prototyping and production in industrial settings. Key Responsibilities: Prepare CAD models and slicing files. Operate and maintain 3D printers (FDM, SLA, SLS). Select appropriate materials for applications. Post-process printed parts and ensure quality. Skills Required: CAD software (SolidWorks, AutoCAD). Knowledge of materials science. Familiarity with 3D printing technologies. Quality control and testing methods. Qualifications: Degree in Mechanical Engineering or Industrial Design. 13 years in additive manufacturing.

Job Description: We are hiring an experienced ITIL Process Analyst / Support Professional with hands-on knowledge of ITIL practices. The ideal candidate will ensure proper IT service delivery, manage incidents, problems, and changes effectively, and contribute to service improvement initiatives. Roles & Responsibilities: Implement and manage ITIL-based processes: Incident, Problem, Change, and Service Request Management Monitor, log, and resolve service tickets using ITSM tools Conduct root cause analysis and ensure timely resolution of recurring incidents Participate in change advisory board (CAB) meetings and assist with change evaluations Ensure SLA adherence, generate performance reports...

Exciting Opportunity for MSD CRM Technical with a Leading MNC! We are currently hiring an MSD CRM technical developer for a top multinational company. If you have experience in any of the skill sets mentioned below, we encourage you to apply. Job Details: Experience: 5 to 18 years Location: Bangalore, Pune, Chennai, Hyderabad, Greater Noida, Gurugram, Kolkata Notice Period: Immediate to a maximum of 30 days Budget is not a constraint for deserving candidates Required Skills: We are looking for candidates with the following skill sets: - Case creation via Omnichannel and Email - Mailbox, Unified routing, Integration, Customization, MSD Security - Customer Service Workspace, SLA, Hands-on codi...

You will be joining a best-in-class company that is undergoing a transformation towards advanced processes and digital technologies. As an experienced technology owner, you will play a crucial role in supporting this transformation and managing in-flight projects. Your primary responsibility as the Oracle Fusion Finance Functional Support Lead for R2R/P2P/I2C will involve managing Oracle Fusion Finance modules production support for a group from an offshore location. This includes configuration tasks related to Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, and more. You will have overall ownership of technology support for R2R/P2P/I2C processes and will le...