1051 Sla Jobs - Page 41

Role: Operations Manager - Customer Support Location: Bengaluru/ Pune Package up to 17 LPA Voice/ Chat Process Work from Office Requirements: Education: Graduate or above Experience: 10+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International Voice/ Chat support Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in

Role & responsibilities Legal and Medical Operations Downloading, uploading, and allocating legal/medical cases. Monitoring and ensuring TAT adherence for all workflows. Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management Managing PWM (Production Workforce Management) and task dashboards. Forecasting volume, resource planning, and rostering. Handling rush requests, overtime planning, and effective task distribution. Conducting quality checks and sharing performance insights. Organizing daily huddles, monthly reviews, and HR meetings. Reviewing and approving leaves through HRMS systems (e.g., People Strong). Managing leave planners, shift ro...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Key Responsibilities: • Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction. Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion. Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals. Proactive Customer Engagement: ...

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile Minimum 3 years of experience in BPO/Call Centre In which 1.5 years of experience as a Team leader with a focus on customer service. Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability t...

Required Skills: Must have hands-on experience in any one of the GDSs - Amadeus / Galileo / Sabre. Training certificates will be an added value Well-versed in working on UI based Travel applications (B2B / B2C / Mobile App) Hands-on experience on working with MS Office applications - Word, Excel, Powerpoint NDC knowledge and understanding Excellent verbal and written English communication skills Be a Team player and assist seniors in shouldering additional responsibilities during challenging times Self-starter and ability to deliver under tight timelines Comfortable to contribute as an individual Key Responsibilities Through defined communicating channels receive queries, suggestions, concer...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...

Role & responsibilities Configuration of Outlook, Microsoft Office products Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, Installation of Operating Systems Win XP, Win 7, Win 8,Win 10 Troubleshooting & maintenance of PCs. & Laptops. Installation of application software. Installation of device drivers & hardware components Concept of Network Technology Knowledge on connectivity of end to end devices Knowledge of Ethernet Technology & its Medium Concept of IP Flow Knowledge of OSI Layer Knowledge of TCP / IP Knowledge about Network Architecture and its design rules Routing Protocols Knowledge of Class full, Classless, Access list, Metro Ethernet, Stub Router,...

Required 2 Years of exp in WFM/RTA Real time analyst/RTM/Scheduling/SLA/Capacity planning/Occupancy/Shrinkage Location- Pune/Mangalore Pune ctc- 6 LPA Mangalore- 7.5 LPA CTC- 7.5 LPA+ Incentives WFO Graduates US Shifts Contact-9509529566 Neha

Production Support Engineer is to ensure the smooth and efficient operation of software applications, Jobs and systems in a production environment. This role is critical for monitoring and maintaining the operational integrity of the software applications, Jobs and systems, minimizing downtime, and ensuring that any issues are promptly addressed to avoid disruptions to business operations 4-9 years of industry experience in production support work experience in to monitor and maintain jobs and software applications. Should have knowledge on .NET applications using .NET4.X Framework /C#, Web API, HTML5, CSS, Angular or other JS-based frameworks Strong knowledge of PL-SQL or T-SQL, stored proc...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining ) Job Locations : PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Rs 4.00 LPA -- GRADUATE with 1+ Years of Experience Rs 6.00 LPA -- GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly t...

Min 1yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

Role & responsibilities: Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions. Configure and troubleshoot domain and workgroup settings for user authentication. ...

We are seeking a highly motivated and experienced Senior Manager Finance BPO to lead a high-impact transition project involving the migration of finance operations from a client in the USA and UK. This is a critical role that will manage the end-to-end transition of 100 Full-Time Equivalents (FTEs) over a 6-month period, with a roadmap to expand the scope to 250+ FTEs over the next 5 years.Upon successful completion of the initial transition phase, the individual will be promoted to Director, with expanded responsibilities across broader operational and strategic mandates. Key Responsibilities Transition Leadership: Lead the transition of 100 FTEs from client operations in the US and UK to t...

location - kaushambi , uttar pradesh client company - Dabur regular shifts- 9 to 6 Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in...

Hiring: Technical Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya-9084148502

About the Role The role will oversee IT service desk operations and ITSM processes, ensuring efficient, high-quality IT support delivery to global end users. This role focuses on managing a team of IT service desk professionals for driving service excellence and continuous improvement of ITSM processes. Role & responsibilities Helpdesk Operations Management Oversee the IT helpdesk team, ensuring effective and timely resolution of incidents, service requests, and escalations. Monitor and optimize helpdesk performance against SLAs and KPIs, driving continuous improvements in response times, resolution rates, and user satisfaction. Develop processes to manage high-priority incidents, ensuring e...

Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Can...

Leading BPO in Kolkata Hiring for Process Training Manager International Voice Process Travel Experience is Preferred Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service) Experience in International Voice Process is Mandatory CTC UPTO 17LPA based on Last CTC & Experience Candidates willing to relocate can also apply Shifts 24*7 Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123 Roles & Responsibilities • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers • Draw an overa...

Experience in IT Service Desk ticketing toolTechnical expertise in IT troubleshooting strong communication, problem solving and customer service abilities Knowledge of framework and infrastructure management Logging and tracking tickets in ServiceNow Required Candidate profile Qualification: Any Graduate Shift: Rotational Communication Skill : Excellent Working Days: 5 Days Experience: Fresher Perks: Cab facilities Incentives Night Allowances

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Role & responsibilities

Skill: AML Transaction monitoring Exp: 7 - 8 yrs Budget: 8.5- 10.5 LPA Must Have: case Investigation,compliance Location: Bangalore Notice period -15 Days to 30 days Rotational shift & Rotational week off Regards, sowmiya 9600445623/8870213772

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT MNC Company. (Immediate Joining ) Job Locations : 1) Bangalore --- Electronic City 2) PUNE ---HINJEWADI PHASE - 2 SALARY STRUCTURE : Rs 4 LPA TO Rs 4.77 LPA --- AS PER LAST SALARY AND EXP -- FOR 1+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or custome...

Hiring: International Voice Process (Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 30k Plus Incentives CONTACT: Chanchal- 9251688424