1049 Sla Jobs - Page 40

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

We are hiring for CMI Level 5 Company For VIP Support Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role L1 knowledge on Routing & Switching Experience working in Remote Support Tool, ITSM Ticketing Tool Required Candidate profile Experience - 3 - 4 Years Skill - Mandatory Exp in desktop support role and VIP Support Location - Ahmedabad Knowledge on SCCM, Antivirus, Encryption Software samiksha@peshr.com 7498446998

Hiring: Technical Support Executive (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Zainab- 9251688430

Job description Greeting from Infosys BPM Ltd., We are hiring experienced candidates for AML Transaction Monitoring Skill positions for Bangalore location. Please walk-in for interview on 20th & 21st Aug 2025 at Bangalore Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL- 222894 Please mention the generated Candidate ID on the top corner of your Resume *** Interview details: Interview Date: 20th & 21st Aug 2025 Interview Time: 9:30 AM till 12:30 PM Interview Venue: Infosys BPM Lim...

We are hiring for CMI Level 5 Company for Desktop support Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce the OS deployment time Patch management for desktops – ensure critical patches are updated on schedule Required Candidate profile Experience - 2.5+Years Location - Kolkata Work mode – 6 days/week, rotational shift, work from office Troubleshooting & fixing desktop / laptop OS, e-mail client ankitapisal@pesh.com/9004076848

Job Title: SAP SD Location: Gurgaon (WFO) Experience: 13 Years Type: Full-Time Job Summary: We are hiring an SAP SD to bridge the gap between SAP systems and business operations. This role focuses on resolving day-to-day transactional issues and supporting end-users in logistics and finance-related processes. Skill Set Primary knowledge in SAP SD, understanding of SAP GRC, SLA & proficiency in Microsoft Excel Key Responsibilities: Resolve P3 tickets within 8 working hours (P1/P2 handled by IBM AMS) Provide first-level user support for SAP issues and queries Conduct user training , onboarding, and documentation Gather business requirements and assist in process improvements Support data repor...

Job Title: SAP SD Location: Gurgaon (WFO) Experience: 13 Years Type: Full-Time Job Summary: We are hiring an SAP SD to bridge the gap between SAP systems and business operations. This role focuses on resolving day-to-day transactional issues and supporting end-users in logistics and finance-related processes. Skill Set Primary knowledge in SAP SD, understanding of SAP GRC, SLA & proficiency in Microsoft Excel Key Responsibilities: Resolve P3 tickets within 8 working hours (P1/P2 handled by IBM AMS) Provide first-level user support for SAP issues and queries Conduct user training , onboarding, and documentation Gather business requirements and assist in process improvements Support data repor...

DRole & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore - Hebbal Experience Required: 1 to 3 years Fluent in English (verbal and written) Senior Executive & SME can apply to Team Lead NOTE: Senior Executive can apply if you have around 2 Years of Experience means NOTE : Senior Executives and SME also can apply if you have NON-VOICE Email Chat Experience Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining ...

Job Description: Manager AR Job Title: Manager AR Department: AR Location: Noida Sector 136 Employment Type: Full-Time Experience Required: Minimum 11 Years in AR operations (US Healthcare RCM) Job Summary: The Manager AR is responsible for end-to-end management of AR operations, including team leadership, client management, performance tracking, and continuous process improvement. The role requires deep domain knowledge of US Healthcare RCM, strong people management, and the ability to maintain effective client relationships through regular communication and data-driven insights. Key Responsibilities: 1. Team Leadership & Operations Oversight: Lead, guide, and manage AR teams, including Ass...

We are hiring for "DEPUTY OPERATIONS MANAGER for NOIDA Location. Salary : 12 LPA-14 LPA 5 days Any shift Must have 2 yrs of exp. as a Deputy Operations Manager on paper from P&C, Mortgage, Underwriting, Legal back office, US Insurance process. Required Candidate profile Performing feedback session to be provided to agent Primary focus on CPM/SLA Submission of operations review Mange attendance and attendance incentive for team Managing portfolio of client 9335906101

We are hiring for "DEPUTY OPERATIONS MANAGER for NOIDA Location. Salary : 12 LPA-14 LPA 5 days Any shift Must have 2 yrs of exp. as a Deputy Operations Manager on paper from P&C, Mortgage, Underwriting, Legal back office, US Insurance process. Required Candidate profile Performing feedback session to be provided to agent Primary focus on CPM/SLA Submission of operations review Mange attendance and attendance incentive for team Managing portfolio of client 9335906101

Details: 1 year of experience required as TL on papers. Day shifts 6 days working. Location- Electronic city. Experience in inbound and outbound is preferred.

Proficiency in service management tools (ITIL, ServiceNow, etc.) and MS Office Suite.

Proficiency in service management tools (ITIL, ServiceNow, etc.) and MS Office Suite.

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

Proven 6-8 years of experience as a Functional SME , with hands-on expertise in PeopleSoft Paybill solutions. Strong functional knowledge and support experience in Oracle Finance Cloud modules Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL). In-depth expertise in Oracle Project Portfolio Management (PPM) including Project Costing, Project Contracts, and Project Billing. Experience in managing and supporting Oracle Accounting Hub (AHCS) and Bank Integrations . Proficient in supporting PaaS (Platform as a Service) and OIC (Oracle Integration Cloud) integrations. Hands-on experience handling large-scale projects with multiple Business Units (BUs), Ledgers, Consolidation, an...

Position : Assistant Manager Operations (German Language Expert) Department : Operations (International Process German Language) - Minimum (B2,C1) Location : Gurgaon (Work from Office) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance. Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and...

Total 5yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR..apply those wo can relocate in Kolkata Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Roles and Responsibilities Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and productivity. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and meet SLAs/KRAs. Collaborate with other teams to resolve issues related to agent training, process improvements, or system glitches. Analyze data reports to identify trends and areas for improvement in the contact center operations. Desired Candidate Profile Overall 3 years of experience 1 Year as Team Lead in BPO/Call Centre industry. Strong understanding of KPIs such as Shrinkage, Attrition, AHT, CSAT, SLA & KRA metrics. Excellent communication skills with ability to lead b...

Role & responsibilities Technical competencies Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks General understanding call flows, channel concepts, site related issues, call control, signaling, digit analysis Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services Key Responsibilities Responsible for 1st Level Service Mon...

Domain: Core IMS Experience: 5+ years Location: Remote Client: Prodapt Job Type: C2H Job Description: Mandatory Skills/Qualifications: Should have hands on experience in Oracle - PCF and CHF products. Solid knowledge of networking principles, protocols, and technologies. Experience with monitoring tools, troubleshooting techniques, and performance analysis. Excellent analytical and problem-solving skills with a focus on delivering high-quality results. Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders. Ability to work under pressure and prioritize tasks in a fast-paced and dynamic environment. Basic understanding of Kubernetes an...

Job Role : Graduate Trainee (Unskilled worker) Chennai (On-site, Field-Based | Rotating Shifts) Training provided Opportunity for full-time role & salary growth About Us: We are a fast-growing 3D printing company based in Chennai, offering rapid prototyping and digital manufacturing solutions to industries like architecture, engineering, and healthcare. Role Overview: Were hiring a Diploma Graduate as a trainee to work with our 3D printing team. You’ll learn and operate FDM/SLA 3D printers, handle print jobs, post-process parts, and ensure machine maintenance — all on a rotational shift basis. Shift Timings (Rotational): Shift 1: 6:00 AM – 2:00 PM Shift 2: 2:00 PM – 10:00 PM Shift 3: 10:00 P...

Roles and Responsibilities Manage sales team performance, ensuring target achievement through effective planning, execution, and review. Conduct regular sales reviews to identify areas of improvement and implement strategies for shrinkage control and attrition reduction. Develop and maintain strong relationships with customers to drive revenue generation and customer satisfaction. Analyze sales data using AHT, SLA, and other metrics to optimize processes and improve overall performance. Collaborate with cross-functional teams to resolve issues related to sales process, product knowledge, or market trends. Neelam - 9594690866 Neelam.Shahu@teleperformancedibs.com

Role: Operations Manager - Customer Support Location: Bengaluru/ Pune Package up to 17 LPA Voice/ Chat Process Work from Office Requirements: Education: Graduate or above Experience: 10+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International Voice/ Chat support Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in

Role & responsibilities Legal and Medical Operations Downloading, uploading, and allocating legal/medical cases. Monitoring and ensuring TAT adherence for all workflows. Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management Managing PWM (Production Workforce Management) and task dashboards. Forecasting volume, resource planning, and rostering. Handling rush requests, overtime planning, and effective task distribution. Conducting quality checks and sharing performance insights. Organizing daily huddles, monthly reviews, and HR meetings. Reviewing and approving leaves through HRMS systems (e.g., People Strong). Managing leave planners, shift ro...