1583 Sla Jobs - Page 40

Role : CS Core - IMS Engineer Location : Chennai Experience : 3+ Yrs Employment Type : Full Time, Permanent Working mode : Regular Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding tea...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrin...

Job Description- TEAM MANAGER -PEX Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO Drive continuous improvement projects as a project lead parallelly with operations/delivery/client Well versed with basic and advance project management methodologies and problem-solving techniques AHT / TMS / agent variation analysis / level loading / WFM insights Designing and maintaining quality frameworks, including SLA and KPI adherence Process mapping (‘As-Is’ and ‘To-Be’) Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Part...

About US: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and detail-oriented Associate Operations Manager to support and oversee on-site IoT installations and ensure smooth field operations. The ideal candidate will be responsible for coordinating with internal teams, guiding field engineers, managing inventory, and ensuring timely exe...

Gurucul Solutions Private Limited is looking for IT Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand busines...

Proactively resolve legal issues and provide solutions to avoid litigation. Initiate and defend legal proceedings. *Drafting pleadings and suits, reply to statutory authority, legal notice etc. Required Candidate profile Providing legal opinion to internal and external stakeholders. Reviewing agreements and maintaining tracker. Experience in both private practice and in-house experience (preferred). Perks and benefits To be disclosed post interview

Position Overview We are seeking a dedicated and detail-oriented IT Asset Executive to join our dynamic team in Navi Mumbai. This full-time position offers an exciting opportunity for individuals with a passion for IT asset management and a desire to contribute to the efficiency of our operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in managing the lifecycle of IT assets, ensuring optimal allocation and utilization. Key Responsibilities Manage the allocation and tracking of IT assets throughout their lifecycle, ensuring compliance with company policies and procedures. Utilize ticketing tools to address asset-related issues and mainta...

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the con...

Role & responsibilities Job Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Role & responsibilities Responsible for EDI (Electronic Data Interface) and PDF invoicing issue handling Ability to handle third party web portal submissions and analysis. Analysing the root cause for the rejections and identify the resolution Responsible for the delivery of service levels and SLA/KPI targets for the Collections support team. Back-up and support other for collection support team members on billing activities.

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Responsibilities: Spearheading the management of the company's internal contract management tools Drafting of contracts (MSA, NDA, Legal Contracts, Service Agreements) for the client Negotiating commercial contracts with the clients (B2B clients only) Vetting of the contracts shared and proposed by the client for the services to be provided Maintain a roster for renewal of contracts and ensuring that contracts are renewed and active timely and all times Coordinating with finance team to understand impact of the rates and thus partnering with BD team to get better rates for the services Handle the overall contract management for a set of clients based out of the office. Candidate must have: G...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the ...

Ensure accurate management of daily reconciliations of brokerage trades and brokerage calculation with Hands-on experience in the process. Exception management, including timely escalation of discrepancies to appropriate stakeholders, follow up and ownership through to resolution. Ensure all SLA/KPI as agreed with Client is met with 100% accuracy and timeliness All reports to be prepared accurately and submitted on time as per timelines agreed with client. EOD checklists are reviewed and saved on daily basis. Ensure you are aware & trained on all activities/reports in the team with no dependency on Client and team. Identify areas of improvement and propose solutions & Ensure any and all chan...

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit ...

You are a seasoned Pega CDH Developer with over 8 years of experience, including at least 1 year in Pega Decisioning & Marketing modules. You have a proven track record of building and implementing model-driven, enterprise-level business solutions and applications. Your expertise in Pega Decisioning and Marketing skills, along with your ability to make model changes, is essential for this role. Your responsibilities include implementing Pega Marketing and demonstrating a strong understanding of Pega methodologies. You possess excellent object-oriented analysis and design skills, as well as system integration skills. Your experience with various rules and features such as Flows, Activities, U...

Job description Team Executive - Claims Adjudication Location : Chennai, Navalur Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining an...

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

We're Hiring: Team Laeder Process: Retail (mandatory exp to have) Location: Gurugram Package up to 10 LPA Looking for immediate joiners only Requirements: Graduate or higher qualification 5-10 years of experience in customer support within an international voice/chat process 2+ years of experience as an Lead/leader Proven ability to manage and lead large teams. Knowledge of quality assurance, process improvement, and operational efficiency strategies. Strong understanding of KPIs, SLAs, and operational metrics. Strong analytical and problem-solving skills. Excellent communication and presentation skills. How to Apply Call on Priyanka at 93667 72439 Arwa at 84337 26095

Looking for "Account Payable Executive " Job Description:- SAP ,Tally ERP Vendor Bills & reimbursement Book closure & statutory audit Vendor reconciliation MIS AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role

Job Summary We are seeking a dedicated Team Lead for our B&L department with 6 to 8 years of experience. The ideal candidate will possess strong technical skills in MS Excel and have domain experience in Frclsr Claim File&srv(MortgLn) Default Report&Analytic-MortLn. This role requires working from office during night shifts. Responsibilities The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He or she will report to the Team Manager or Delivery Manager Operations who will be the first point of contact for any issues questions or concerns. Key Result Areas (KRAs) 6 ...

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Hi folks We are urgently hiring for the following role in a leading MNC interested candidates can send their resume on email- mahiclarityconsulting@gmail.com Role and Responsibilities Review and analyze key elements of each AML Transaction Monitoring/Screening/KYC Due Diligence process. Conducting CDD/EDD of Institutional/Retail/SME Client for Investment Bank/Commercial/Retail Bank, including New Onboarding, Remediation, Periodic Review/Refresh. Ability to independently research, analyze, and recommend solutions to close open items and discrepancies. Record findings and provide supporting documentation to enrich each KYC Due Diligence/Screening/AML Transaction Monitoring process. Conduct fol...

International Voice Process Experience - 1 year min in International voice Process Freshers can apply Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478/genesisanugrah@gmail.com Required Candidate profile Candidate should be a Graduate and should have Excellent verbal skills. Should have the original education documents(a clear picture will suffice) and have the previous company's documents too. Perks and benefits CTC-Upto 5.75LPA+ Variables Both side cabs