1583 Sla Jobs - Page 39

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clie...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

As a best-in-class company transitioning to advanced processes and digital technologies, Manpower Group is seeking an experienced technology owner to support transformation and ongoing projects. In this role as the Oracle Fusion Finance Functional Support Lead specializing in R2R/P2P/I2C, you will be responsible for managing Oracle Fusion Finance modules production support for a group from offshore. Your role will involve configuration activities related to Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, and more. You will have overall ownership of technology support for R2R/P2P/I2C processes and lead a team to ensure the production support of Oracle Fusion ...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2- 4 years of experience in IT Service Desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details. Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location...

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Critical Skills to Possess: 8+ years of experience with Oracle Siebel CRM , especially in Service or Call Center modules . Expertise in Siebel Tools, Workflows, Scripting (eScript/Browser Script) . Strong understanding of ticket lifecycle , SLA handling , and escalation logic . Familiarity with Siebel EIM , EAI , and Open UI customizations. Ability to troubleshoot and resolve production issues quickly. Good knowledge of SQL , Oracle DB , and performance tuning. Experience working in large-scale, global deployments and agile environments. Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Roles and Responsibilities Support and enhance Siebel GCT (G...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

KPMG India is looking for Analyst - OFSAA Analyst - OFSAA to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business ...

Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance po...

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com J...

To provide world-class service to all small business customers in a customer-centric environment Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin. Required Candidate profile Good knowledge in the Installation of Hardware & Software Work on Client Servers like Windows, Linux, UNIX.Cab Facility,Good communication skills candidates need to apply.

Role & responsibilities Job Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2...

As a Process & Administrative Support professional, you will be responsible for providing operations, tooling, and logistics support. Your role will involve ensuring data protection compliance, maintaining the confidentiality and integrity of data, and generating reports for program/project status reporting. You will also be required to implement governance standards, track project deliverables, and lead the IT quality team in driving quality strategy implementation. Additionally, you will be responsible for creating/publishing project updates, facilitating meetings, managing issues and risks, maintaining deliverables repository, and overseeing workplan management. Your role will also involv...

!!Hiring for CMM5 Level Organization!! Desktop Support l1• Troubleshooting desktop / laptop OS issues Installation / re-installation / configuration of systems, printers, scanners Installation/re-installation/configuration of software/applications Required Candidate profile Designation: Desktop Support L1 Experience: 6 months+ Location: Rajkot Contact: ankitapisal@peshr.com/9004076848

Min 1-2 Yr Exp Into Technical Support (International Voice - Mandatory) Any Graduate CTC - Up to 4-5 LPA + Allownces and Incentives WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Location - Pune Share CV's - harshaghrs@gmail.com Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya-9084148502

GUS Education India (GEI) Job Title :Team Lead Min 3 years Exp as Team Lead (International Voice BPO) Graduation Must CTC : Max up to 8.5LPA UK Shifts Two Way Cab Mode of Interview Virtual Interested Call/WhatsApp - Priyanka 80198 29071 Required Candidate profile Skills: Communication Skills People Management Team Building Analytic Thinking Appraisal, Communication, Negotiation

GUS Education India (GEI) Job Title:Team Lead Overall 8 years of Exp Min 3 years as Team Lead(International Voice BPO) Graduation Max up to 8.5LPA UK Shifts Two Way Cab Mode of Interview Virtual Interested Call/WhatsApp - Priyanka 80198 29071 Required Candidate profile Skills: Communication Skills People Management Team Building Analytic Thinking Appraisal, Communication, Negotiation

As a Service Engineer in the UPS Industry based in Mumbai, you will be responsible for handling services and projects related to UPS systems. Your primary duties will include the installation and commissioning of UPS systems, servicing them according to company SLA guidelines, managing service business and AMC collection, as well as supporting the sales team in identifying new opportunities. To qualify for this position, you should hold a Diploma/BE/B.Tech in Electronics/Electrical and have a minimum of 5 years of experience in the service sector within the UPS Industry. Your role will require a strong technical background and the ability to work efficiently both independently and as part of...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytic...

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries acro...

Job Title: Assistant Manager, International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Assistant Manager with proficiency in the German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 35-40 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 35 - 40 team members in an international voice or non-voice process. Drive performance metrics including product...