1049 Sla Jobs - Page 39

Location: Level 3-4, East Wing, International Tech Park, Inorbit Mall Rd, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081 Job Description: Need female candidate with good communication skills and technical skills with minimum experience of 2 years

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service in...

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad and Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407

Responsibilities: Spearheading the management of the company's internal contract management tools Drafting of contracts (MSA, NDA, Legal Contracts, Service Agreements) for the client Negotiating commercial contracts with the clients (B2B clients only) Vetting of the contracts shared and proposed by the client for the services to be provided Maintain a roster for renewal of contracts and ensuring that contracts are renewed and active timely and all times Coordinating with finance team to understand impact of the rates and thus partnering with BD team to get better rates for the services Handle the overall contract management for a set of clients based out of the office. Candidate must have: G...

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations ...

Job Title: Tier 1 Technical Support EIS v20 Location: Hybrid/Remote Employment Type: Full-Time Experience Required: 56 years Industry: Insurance / IT Services / Support Shift: Night Shift Job Summary: We are seeking a proactive and experienced Tier 1 Technical Support Specialist with strong knowledge of the EIS v20 insurance platform . The ideal candidate will have exceptional communication skills and the ability to work independently with minimal supervision. This role is responsible for providing front-line technical support, issue triaging, and resolution tracking to ensure a smooth and responsive support experience for users. Key Responsibilities: Provide Tier 1 technical support for the...

Roles and Responsibilities : Provide technical support to customers via phone, email, or chat for IT-related issues. Troubleshoot and resolve hardware and software problems in a timely manner. Manage tickets using ticketing tools to track progress and ensure SLA compliance. Collaborate with internal teams to escalate complex issues when necessary. Job Requirements : 1-3 years of experience in IT support or related field. Strong knowledge of hardware troubleshooting techniques. Proficiency in managing tickets using various ticketing tools (e.g. Zendesk). Ability to work under pressure to meet SLAs while maintaining high levels of customer satisfaction. Interested candidates can share their pr...

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in lin...

Role Summary We are looking for an enthusiastic Team Leader for Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Rev...

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise,...

Facilitate day to day Operations Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities Criteria: : Graduates from any stream or Global Equivalent degree Minimum 2-year experience as a Team Leader Minimum of 5 year of overall work experience Cand...

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Candidate must be able to speak fluent with either Kannada or Malayalam or Telugu. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share the resume. Email id: NandhiniA1@hexaware.com; Contact Number: 7358342513

Job Title: Team Leader BPO Location: Panchkula Job Overview: We are looking for a motivated and experienced Team Leader to manage and lead our BPO team based in Panchkula . The ideal candidate will be responsible for supervising daily operations, ensuring performance targets are met, and fostering a positive, high-performing work environment. Key Responsibilities: Team Management * Lead, coach, and motivate a team of customer support agents handling calls, chats, and emails. * Manage daily operations, including shift planning, workload allocation, and attendance monitoring. * Conduct regular team huddles, performance reviews, and one-on-one sessions. Performance & Quality Monitoring * Track,...

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 to 5.4 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Managemen...

Job description Greeting from Infosys BPM Ltd., We are hiring experienced candidates for AML Transaction Monitoring Skill positions for Bangalore location. Please walk-in for interview on 20th & 21st Aug 2025 at Bangalore Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL- 222886 Please mention the generated Candidate ID on the top corner of your Resume *** Interview details: Interview Date: 20th & 21st Aug 2025 Interview Time: 9:30 AM till 12:30 PM Interview Venue: Infosys BPM Lim...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Chanchal- 9251688424

Manage teams and ensure quality and productivity targets are met Motivate team members and control attrition. Identify and / or drive process improvement initiatives. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle escalations. Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors. Ensure compliance with internal policies and procedures, external regulations and information security standards. Ensure that all agents in their process know their goals and how they are linked to the O...

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9386581925 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9386581925 / 9953262467

Job description : Role - Customer support representative Hyderabad Hiring Requirements: Excellent Communication in English. Minimum 8 months to 12 Months of Experience is required in International Voice ( Inbound Calling only ) on Paper. Candidates must comfortably working in night Shifts and Work from Office. Candidates should be ready to join immediately. Working:- 5 Days ( Rotational Week off)Both way Cab Facility20K loyalty bonus*NO FRESHERS ALLOWED**NO AR CALLERS/HEALTHCARE EXPERIENCE *Interview Rounds: HR Screening Operation Round Versant (60%) If your Interested please drop your resume to 7093360271 (Whatsapp)

Total 5yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR..apply those wo can relocate in Kolkata Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Min 1.5yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office Bhubaneswar only not for Delhi/NCR neither Kolkata.Apply those who can relocate in Bhubaneswar GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Location : Amta , West Bengal JD Remote Support End User Support Troubleshooting SLA Ticketing Tools Bit Locker Windows troubleshooting