1583 Sla Jobs - Page 38

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Role & responsibilities:- Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short ...

Responding to client support requests.Be available via different channels like email, phone and the ticket system for all user requests(Incidents/Service Requests)based on the defined process. Dispatch tickets if they cannot be solved directly

Opening : Fund Accountant Location : Malad , Mumbai Graduate From Commerce Background Experience : 6 months to 2 years Mode : Hybrid Direct Responsibilities Acquire complete understanding of NAV Calculation & its related functions with various parties involved. For example: Custody, TA, Pricing, Corporate Actions, etc. Become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of NAV Calculation Processing & Review across all funds & instruments types. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate ...

Looking for "Account Payable Executive " Job Description:- SAP ,Tally ERP Employee reimbursement Vendor bill MIS report AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

You have 3+ years of functional experience in Oracle EBS modules including AP, AR, GL, CM, FA, EB Tax, and SLA. You have a good understanding of project implementation methodology and documentation such as BR10, BR30, MD50, BR100, test scripts, and user guides. Your knowledge includes finance process cycles and business process configuration. With at least 3 full cycle implementation projects under your belt, you are adept at gathering requirements, analyzing, and proposing solutions. Your capabilities also extend to conducting Super user training, UAT, and working on R12 Implementation or R12 Upgrade projects. Onsite experience would be beneficial. You will collaborate with the Oracle DBA t...

Responsibilities Analyses and resolves information system issues related to the desktop computing environment, • network applications, production applications, and hardware. • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. • Deploy other hardware requested through arranged collection in the IT dept. or set up at the users desk. • Local asset management. • Support and assist users with JML (Joiner, mover leaver) process • Support and maintain local conference and meeting room equipment • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and • resolved to agreed targets as defined in the Service Level ...

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable developme...

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent co...

Job Title: Analyst / Senior Analyst / Lead Analyst Fund Accounting Experience: 1 to 10 Years Location: Bangalore Analyst Up to 15 LPA Senior Analyst - Up to 20 LPA Job Responsibilities: As a part of the Fund Accounting team, you will be responsible for end-to-end operations related to Private Equity, Real Estate, and Hedge Fund portfolios. This role requires attention to detail, strong analytical capabilities, and experience in financial operations and reporting. Core Responsibilities: Handle Fund Accounting and Financial Operations, including: Bookkeeping, Journal Posting, and Preparation of Financial Statements. Management Fee, Carried Interest, and Expense Calculations & Postings. Capital...

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable developme...

Job Description We are looking for skilled L2 Network Security Engineers to join a dynamic technical support team for a long-term project in Hyderabad / Chennai . Ideal candidates should have hands-on experience in firewall technologies and strong troubleshooting skills using Wireshark . Key Responsibilities: Provide L2-level support for firewall and network security incidents . Troubleshoot and analyze traffic using Wireshark and related tools. Handle and resolve escalations from L1 support in line with SLAs. Collaborate with internal teams to ensure timely resolution. Work during US Shift hours (night shift). Document solutions, technical issues, and procedures. Required Skills & Qualifica...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Job Summary: We are hiring an experienced RTR (Record to Report) Specialist with a solid background in finance operations within a BPO setting. The ideal candidate must have hands-on experience in RTR processes along with proven transition/migration experience. Key Responsibilities: Execute and manage end-to-end RTR processes including journal entries, general ledger accounting, intercompany accounting, and month-end/year-end closing activities Ensure timely and accurate financial reporting in accordance with accounting standards Drive and support process transitions including knowledge transfer, documentation, and stabilization Identify and implement process improvements for operational eff...

Job Title: Tier 1 Technical Support Exigen Insurance Suite v2O Location: Hybrid/Remote Employment Type: Full-Time Shift: Night Shift Experience Required: 5-6 years Industry: Insurance / IT Services / Support Job Summary Seeking a proactive, experienced Tier 1 Technical Support Specialist with strong knowledge of the Exigen Insurance Suite v2O . You'll be the primary frontline support, responsible for effective issue triaging and resolution tracking to ensure user satisfaction and system reliability. Key Responsibilities Provide Tier 1 technical support for the Exigen Insurance Suite v2O. Act as the first point of contact for userreported issues and service requests. Perform issue triaging, d...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Repor...

KPMG India is looking for Analyst - Accounting Controlling and Reprting Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams t...

Experience in Background Verification Team Lead is mandatory SLA adherence Coaching and feedback Should be good at escalation handling Should have good process understanding Should be okay with Rotational Shifts F2F Interview and WFO only

*Responsible for Managing RCM Client accounts. *Should be able to do production planning & control *Monitoring of client metrics as part of Practice Management *Monitor internal KPIs/SLAs Contact Person :HR -7539927521

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, ...