1049 Sla Jobs - Page 38

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training n...

Role: Enterprise Resident Engineer_L1/L2 Support Position: Engineer / Sr. Engineer Experience (in Yrs) - 2-5 years Contract Duration: 6 Months to 1 year Attributes Understanding of Wi-Fi Network Architecture, Topology. Knowledge of Data and IP layer fundamentals. Knowledge of MPLS network Knowledge of handling large Telecom / ISP Enterprise customer network. Knowledge of Wi-Fi Access Points, switches, controllers. Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps. Key Skill Required Able to perform with defined goals and set targets to meet organization objective Effectively manages the L1/L2 support at customer location. Effectively highlights the cu...

Responsible for Managing RCM Client accounts. Should be able to do production planning & control Monitoring of client metrics as part of Practice Management, including (but not limited to): Monitor internal KPIs/SLAs Contact Person: HR -7094072919

Sri Shantadurga Jewellers is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Very Urgent: Java Application Support Engineer - L3 Support Company: AurumData Solutions Experience: 7-10 Years Work Location: Hyderabad Work Type: Work From Office Job Mode: Permanent Mandatory: Good communication skills in English Key Skills: Core Java, J2EE, Javascript, Ext.JS, SQL/DB2, Spring, Support/Application Support, ITIL, Splunk, Dynatrace, Integration, SLA, Microservices, API, GCP/Google cloud, coding, etc.. Description: • The Java Support Engineer is responsible for providing technical support and assistance to ensure the reliable performance of Java-based applications and systems. • Prior experience in Core Java, Javascript, SQL, PLSQL, Servlets, JSP & Spring frameworks. • Exper...

Role - Competency & Responsibility Job Title: Compliance and SLA Manager Department: Infra Location: Noida , India Job Duties & Responsibilities Conducting regular audits, internal reviews and assessments to identify potential compliance gaps or vulnerabilities within the Project Scope. Review and input into the development of relevant policies and procedure Day-to-day management of our compliance system Developing and maintaining the project compliance framework, policies, and procedures that address relevant regulations related industry-specific standards. Conducting risk assessments and identifying potential compliance gaps Collaborating with cross-functional teams to ensure enterprise-wi...

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Share CV at aishwarya.joshi@espire.com Zendesk Configuration/Implementation Expert Experience- 3+ years Duration- 6-month contract NP- Immediate- 1 week Primary Focus: Configuration, implementation, customization, and optimization of ITSM tools to align with the organization's IT service management needs. ITIL Framework: Deep understanding of ITIL concepts such as Incident Management, Change Management, Problem Management, and Service Catalogues. Business Process Mapping: Ability to translate business requirements into ITSM workflows and processes. Tool Setup & Implementation: Install and configure ITSM tools based on best practices. Design workflows and process flows for incident, change, p...

Greetings from Canadalife. We have an excellent opportunity for Manager role - Back Office Operations. If interested do share your profile - sreenivas.s@empower.com Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role of Assistant Manager. Successful candidates will learn more about the specific opportunity during the interview process. About Candalife: We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on i...

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing te...

Responsibilities : 1) Perform PR to PO conversion tasks within the Procurement SSC vertical, following established procedures and guidelines. 2) Follow-up with Buyers for resolution of gaps in purchase requisition for creation of purchase orders 3) Process and manage transactions related to Procurement sub-processes in adherence to SOPs and associated SLAs. 4) Perform operational tasks in various Procurement processes like PO creation across categories and BUs 5) Ensure accuracy and completeness of data, documentation, and records in accordance with quality std. 6) Timely and accurately respond to inquiries, requests, or issues raised by internal stakeholders. 7) Deliver high-quality service...

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Repor...

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Lead Associate - Pre Underwriting (US Mortgage) - 5+ Years - Gurgaon We are looking for a skilled and detail-oriented professional to join our team as a Lead Associate - Transactional Quality. In this individual contributor role, you will be responsible for reviewing mortgage documents, verifying conditions, and ensuring high-quality services for clients in the US mortgage domain. Location: Gurgaon Your Future Employer: Join a global leader in the BPM Industry, where you will be at the backend for high impact outsourcing deals Responsibilities: 1. Reviewing documents against set mortgage conditions and take appropriate action. 2. Analyzing credit, income, and asset documentation to determine...

Hiring for Compliance Analyst in one of our prestigious banking company . Role : FCC Transaction Monitoring Exp : 2-6 years Notice Period : Immediate - 30 days Job Location : Chennai Work Mode: Hybrid Responsibilities Direct Responsibilities I. Roll out and monitor adherence to Compliance Policies Manage Professional Ethics (PE) related activities and controls Ensure adherence to existing Compliance Policies including Personal Account Dealing (PAD) Policy, Gifts & Invitations Policy, Outside Business Interest Policy, Professional Code of Conduct Policy, Anti Bribery and Corruption Policy Review new policies rolled out and implement the same for ISPL, as applicable / appropriate Manage Financ...

Role & responsibilities Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable ...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer compl...

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client too...

Opening : Fund Accountant Location : Malad , Mumbai Graduate From Commerce Background Experience : 6 months to 2 years Mode : Hybrid Direct Responsibilities Acquire complete understanding of NAV Calculation & its related functions with various parties involved. For example: Custody, TA, Pricing, Corporate Actions, etc. Become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of NAV Calculation Processing & Review across all funds & instruments types. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate ...

1. Execute DG Repair& Return, I&C Work 2. Monitor DG maintenance 3. Prepare fabrication work& DG foundation cost 4. Prepare SOW,SLAs, Validate channel partner invoice 5. On Site audit 6. Prepare reports Interested candidates can drop cv at 7743003736

Role & responsibilities Should have experience as HelpDesk Engineer Should have hands on Ticketing tools Should have excellent communication skill. Preferred candidate profile

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Role & responsibilities Manage day-to-day operations of SMEs (Subject Matter Experts) to ensure seamless delivery of services. Collaborate with cross-functional teams to identify process improvements and implement changes. Develop and maintain strong relationships with clients, understanding their needs and expectations. Conduct research analysis to provide strategic insights on business operations and decision making. Ensure attention to detail in all aspects of work, including documentation and reporting. Preferred candidate profile 1-5 years of experience in a similar role or related field. Strong analytical skills with ability to interpret data effectively. Excellent communication skills...

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal s...