1049 Sla Jobs - Page 37

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY) SALARY STRUCTURE Rs 4 LPA -- FOR 1+ Years of Exp --------------------------------------------------------------------- Skill - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 1 - 3 Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4.5 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when the...

Must be working as Process Trainer for 2 yrs on doc. Conduct interactive training sessions, workshops, and presentations Performance Evaluation and Feedback Process Improvement Collaboration Documentation and Reporting. Excellent comm., smart & bold. Required Candidate profile Strong communication, instructional design, engaging training creation, BPO/customer service knowledge, interpersonal skills, and experience in call center or sales training/teaching and feed back

EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage

Hello Jobseeker, We're hiring for one of our product-based clients for Sourcing Specialist role with expertise on staff augmentation, software resource augmentation, work package outsourcing and professional services. Please find the detailed job description below and apply accordingly. Role - Sourcing Specialist Location - Gurgaon Experience - 10 - 15 years Roles and Responsibilities: Identify, evaluate, and onboard IT service providers for software resource augmentation/ work package outsourcing . Responsible to manage P2P cycle Develop sourcing strategies to optimize cost, quality, and delivery timelines. Negotiate pricing, contract terms, and service-level expectations with vendors. Esta...

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

We are looking for candidates with the knowledge of below criterias: Role & Responsibilities: - Should have experience of MySQL installation and configuration on Linux as well as Windows platforms. - Experience in managing databases on Cloud platforms AWS - Responsible for working with a team of database administrators who will work to deploy, support and continuously improve mission-critical database systems and their operations. - Should be self-motivated and passionate about cloud infrastructure and automation within the database context. - Should be experienced in handling stringent SLA in database management. Good knowledge of database designing and data normalization. - Strong verbal a...

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems.

JOB DESCRIPTION Job Title: Customer Care Manager Complaints Desk Management Location: Bengaluru Department: Customer Care-Tanishq Reports To: Head-Customer Care Level: L5/L6 Job Overview: We are looking for a proactive Customer Care Manager - Complaints Desk to lead the eicient handling and resolution of customer complaints. This role involves overseeing workload distribution, improving turnaround times (TAT), ensuring high-quality complaint resolution, and implementing preventive measures. You will be responsible for maintaining performance standards and administering incentives to optimize team productivity. The ideal candidate would have demonstrated experience in managing large teams or ...

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training ne...

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new ...

Job Title: Inside Sales Team leader/Assistant manager Work Location: Pune Previous experience: 3-4 years of experience in leading Inside sales, account management, or business development. Shifts: US Shifts Job Overview: The Inside Sales Leader is responsible for leading a team of Inside Sales Associates (ISAMs) to drive account growth, manage customer relationships, and ensure efficient sales pipeline management. This role requires strong leadership, stakeholder management, and the ability to coach and develop team members. The Team Leader will collaborate with branches, field representatives, and internal teams to align sales strategies, drive sales campaigns, and improve overall team perf...

Team mentoring & management Develop plans, monitors and reports health Patch Rollouts, Anti virus, DC Smart Hand co-ordination VIP Support and P1 Work Experience on O365, One drive, basic understanding of Domain joining process.

Title: Manager Ops - International Process (Content Moderations) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new ...

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Tax due diligence support - Support the operations to comply with the requirements of Due Diligence/Reporting Regulations (FATCA/CRS) Provide operational support for the preparation, review and validation of tax documents, and maintenance of tax records and reports for internal and/or external clients. Perform first-level quality assurance of tax deliverables in accordance with department policies. Support the coordination of tax-related regulatory filings. Gather required data elements, as needed, for various regulatory filings. Provide status updates on progress of data collection. Update tax forms and information return layouts in accordance with department policies. KYC Due diligence exp...

Support Manager - AI Platform Exp: 6-10 Years Location: Chennai Organization: Intellect Design Arena - Product Company ------------------------------------------------------------------------------------------------------------------------------------------------------------ About Intellect Design Arena Limited Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellects revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the ...

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery fo...

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Hindi and Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

1. The Resident Engineer (RE) is fully responsible for planning, configuring, integrating, and supporting CLIENT's F5 BIG-IP Infrastructure, including all components and clusters of F5 BIGIP, such as Local Traffic Management (LTM), Traffic Manager, Advanced Web Application Firewall (AWAF), iRules, and Analytics. The RE ensures full high availability of the service from the same clusters and ensures service availability at DR deployment. 2. Manage the day-to-day operations and administrative tasks concerning CLIENT'S F5 BIG-IP Infrastructure across physical and virtual appliances, licenses, firmware, and network layers while ensuring integrated service and optimal system performance at DC and...

We are looking to hire a Customer Service Officer to bring in excellence in service. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT. Roles and Responsibilities Maintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service. Promptly answers customer inquiries in a manner that exhibits quality service. Brings a service orientation that supports the field sales force in meeting their obligations to their clients Maintains an updated knowledge of SBIMF Products and develops an understanding of how market forces affect the funds. Maintains a current...

Receive and log all Incidents (P1 and P2) on the basis of CLT (Call logging Template) on email Track and report the progress of resolution efforts and the status of Critical Incidents, including Excellent Communication Skills

Job Title : Senior Consultant- IT & Telecom Number of Positions : 1 Responsibility Summary : Chhattisgarh Infotech Promotion Society, Government of Chhattisgarh invites applications from enterprising and aspiring candidates for the position of Senior Consultant IT & Telecom. Chhattisgarh InfoTech Promotion Society (CHiPS: www.chips.gov.in ) is the nodal agency and prime mover for propelling IT growth & implementation of the IT & e- Governance projects in the State of Chhattisgarh. CHiPS is involved in the end-to-end implementation of mega IT Projects like BharatNet SDC, SSDG, SWAN, GIS, SETU, e-Procurement etc. Government of Chhattisgarh through its nodal agency Chhattisgarh Infotech Promoti...

Role & responsibilities MIS Scheduling & Monitoring Preferred candidate profile WITH 10 YEARS OF EXPEREINCE Perks and benefits

Job Title: Manager Operations (Travel Process Experience) Location: [Gurgaon] Department: Global Operations Reports To: GM/VP Global Operations Company: IGT Solutions Position Overview IGT Solutions is seeking a dynamic and experienced Manager – Operations to oversee international customer service accounts. This role is instrumental in managing P&L responsibilities, driving strategic and tactical operational excellence, ensuring exceptional client satisfaction, and leading diverse teams across multiple business functions. The ideal candidate will have deep experience in the BPO travel sector and a proven track record of high-performance leadership. Key Responsibilities Lead and manage operat...

Role & Responsibilities: Leading the team of 5-6 members and taking care of SLA, KPI management, etc. ETL & Data pipeline development Resolving pipeline failures to incorporate new datarequests Building new data pipelines based on best practices design patterns Optimizing legacy pipelines to align with current best practices Maintaining documentation on pipeline configurations Skills: Python, SQL, PySpark, Azure Databricks, Data Pipelines SQL: Great skills on T-SQL, stored procedures troubleshooting and development, schema management, data issues analysis, query performance analysis. Python: Intermediate development knowledge – skillful in data frames, Panda's library, parquets management, d...