1049 Sla Jobs - Page 36

Role - Team Lead US Shifts NP - 0 to 30 days Require Min 4 Yrs exp in Service desk out of which min 2 yrs as TL Familiarity with MS products and services certifications - Microsoft Certified Azure Fundamentals, M365 Fundamentals Teena 9116324602

Role & responsibilities 1. Minimum 5+ years of experience in Talent Acquisition Sourcing process. 2. Strong knowledge in sourcing searching, head hunting, screening, convincing, different methods of mining CV/resumes. 3. Good knowledge in using LinkedIn (Search, Advance Search, Job Posting, In-Email, etc.) 4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines. 5. Achieving the sourcing numbers within the defined SLA /TAT. 6. Compliance on the code of conduct, integrity & data privacy. 7. Should be able to source for business critical/ niche & super requirement by putting up an effective sourcing plan. 8. Role will need to...

Manage FM ops across multiple sites, client coordination, team & resource mgmt,SLA compliance & audits, budgeting & performance review, MOM, excellent communication

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize dow...

1 DG Repair, I&C, Maintenance 2 Fabrication & Foundation Costing 3 Vendor & Manpower Management 4 SoW Preparation, Invoice Validation 5 Contract Monitoring 6 Technical Audits & Reports 7 Training Module Development Call and drop Cv at 77173 04618

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to perma...

US (Hospitality process) Candidate should be comfortable with both Voice & Email Customer Service Hotel bookings /cancellation /reservations /greviences. Excellent communication skills. Qualification:Hsc+6months exp or graduate fresher Fresher Salry up 20k Experice 24k+trweling allownce +packman Any 5 days working and 2 rotational off 247 Rotational shift Doj: 15th April 2025 Centralized pick up and drop facility Home pick ups and drop window (9:30pm to 6:00am) For more details kindly connect RAMESH PAL 7303443025 (Shift Timing Any 9 Hours Shift Between 247) No planned leaves for first 6 months. * Notice Period : Immediate Joiner Work From Office* HR RAMESH PAL 7303443025

Required Qualifications: A bachelor s degree from any stream. Technical Competencies: Foster entrepreneurial culture - Drive cost control Ensure ownership for workplace (resolution of all admin, tech issues, etc.) Enable people to excel through grooming and regular feedback Derive valuable insights for improvement through innovation Set up and sustain a robust quality and training framework within teams Increase people engagement, ensure communication and feedback Value Added Services /process improvement leading to business benefits Ensure robust risk and compliance practices maintained Participate in selection process to ensure the right talent is selected in a timely manner Ensure transpa...

Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. ...

International Customer Support (Voice) Exp: Min 1 Year in International Voice Support Qualification: Any Graduate Location: Pune Notice Period: Immediate Joiner Shifts: 24/7 US Both Way Cab WFO Virtual Interview Share resume's on: 9257669383(Harsha) Perks and benefits CTC-5.75LPA(30% Hike) Incentives Allowances

Role Summary- We are looking for an enthusiastic Team Leader for International Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring &...

Job Description -Mechanical SME Position SME-Mechanical Work Location CP-Navi Mumbai Experience 10-15 Years’ experience in Mechanical & HVAC Operations and Maintenance Expert in Maintenance of Mechanical Systems & Familiar with Maintenance of Electrical Systems. Specialist in mechanical and cooling systems for large scape critical facilities Qualification BE/B.Tech in Mechanical with 10Years’ experience Diploma in Mechanical with more than 15 Years’ experience Key Responsibilities Strategic Initiatives Highly Resourceful for maintaining and preparation of Facility Site Standard Procedures and documentation. Ability to work collaboratively with Project Team, Construction & Engineering Team. T...

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Greetings, We are Hiring for International Technical Support Executive for Pune *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training ne...

Job Title: IT Helpdesk/Desktop Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace...

Role & responsibilities Reviewing the Documentation requirements requested by customer in the Purchase Order and coordinating with the various departments globally to get the documents on time, and then to submit to customer within the stipulated SLA. Preparation of the customer document submittals as per customer requirements and submitting to customer though email or customer EDMS. Follow-up with customer for timely returns of the submitted documents for their approvals/comments as per SLA. › Tracking and monitoring all the document list, customer submissions, returns and revision requests in internal Document Management system (IFS or MS Excel or Customer Format). › Coordinating on custom...

Operations Manager /Manager Operations BPO /BPO Operations Manager Min 1 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage Immediate joiners MUST CONTENT MODERATION PROCESS EXP , CALL Amit 8851792136/Neha 8287267407 Required Candidate profile Operation Manager must be managing CONTENT MODERATION PROCESS WFO BLR & HYD ONLY...No position in Chennai...apply only if can relocate

Microsoft Windows 10/11, Mac OS Microsoft Office 2019, 2022, Office 365 Windows Server 2019/2022, Exchange Server 2019 Network protocols, firewalls, VPNs, routers, switches, cloud-based TeamViewer, AnyDesk, Remote Desktop, NinjaOne

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech, The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States, It starte...

ROLE SUMMARY: • To manage and enhance the IT service delivery and application support of KYC and TPRM data and technology processes supporting Financial Crime, aligned with regulatory requirements and commitments, internal policy frameworks, and relevant technology standards. The ideal candidate needs to have a strong background in IT application support / service management in large financial services organisations and have good working knowledge of the ITIL Framework and associated processes. They should also have experience working with KYC, Transaction Monitoring, and/or similar regulated processes. We are looking for an experienced individual with previous experience in E2E application ...

Job Opening: Team Leader BPO Industry | Cyfuture Location: Noida Company: Cyfuture India Pvt. Ltd. Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal ...