1583 Sla Jobs - Page 35

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related repo...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Job Title: Team Leader/ Assistant Manager- International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader/ Assistant Manager with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics...

Job Title: Customer Service Team Leader Location: Gurugram Sec-32, Work from Office Company: Advatix Reports To: Customer Service Manager / Operations Manager Shifts- US Shift (Night Shift) Excellent Communication Skills Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- 8448778081 Position Summary: We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence. Key Responsibilities:...

Hi Jobseekers We are hiring for the Group Lead role for India's biggest MNC for Geographical Information System(GIS) domain . Role- Group Lead Location Hyderabad GIS Experience 1+ year Team Lead Experience- 2+ years Overall Experience- 5 + years Budget - Upto 10 LPA Requirement Criteria Minimum of 18 months of experience in a Team Leader (TL) role. Strong exposure to Geographic Information Systems (GIS) with at least 18 months of domain-specific experience. Proven experience working within a QA-as-a-Service model in a Business Process Services (BPS) environment. Exceptional verbal and written communication skills. Job Role & Responsibilties Accountable for managing and driving the performanc...

Proficiency in diagnosing and resolving application-level issues efficiently. Familiarity with various operating systems such as Windows and Linux. Experience with ITSM software and ticketing systems (JIRA and Redmine). Awareness of IT security best practices and protocols. Strong verbal and written communication skills to interact with end-users and team members. A focus on providing excellent customer service and addressing user needs. Analytical and critical thinking abilities to troubleshoot issues creatively. Flexibility to adapt to rapidly changing technology environments. Collaboration skills for working with various IT teams and departments. Efficiently prioritize and manage multiple...

We have excellent opening for the position of Technical Service Desk (Team Leader). Qualification : Any graduate Experience: 3 to 6 Yrs Job Location: Andheri (Chakala) JD as follows Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications Responsible for incident handling under SLA matrixes. Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues. Should have experience on ticking tools. Configuring MS Outlook and adding mail accounts of users in Outlo...

Role: Customer Support Executive (Voice Process) Location: Bangalore Work Mode: Work From Office Shift: Day Shifts Working Days: 6 Days (1 Rotational Off) Requirements: Minimum 1 year of experience in Customer Service Fluency in English and Hindi is mandatory Strong communication and interpersonal skills Immediate joiners only Compensation: CTC: 37,000 per month Incentives: Performance-based, attractive earning potential Why Join Us? Excellent career growth opportunities Competitive salary with high incentives Supportive and energetic work culture Enhance your sales & customer handling skills Contact for more details: Kamya 9084148502

Role: Technical Support Executive (International BPO) Location : Hyderabad Shift Timings : 24/7 Night Shifts Work Schedule : 5 Days Working, 2 Rotational Week Offs Cab Facility : 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification : Only Graduates Expected CTC : Up to 4.5 LPA Interview Mode : Walk-in Joining : Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Aman- 8306474104

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

TEAM LEADER || INTERNATIONAL BPO || Bangalore and Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Bangalore and Gurgaon Gurgaon CTC - Up to 12 LPA Bangalore CTC - Up to 8 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage...

Job Role: Associate Manager Location: Airoli (Work From Office) Process : Telecom Voice process (US process) Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical sk...

Deputy Manager - UK Operations (Motor Insurance Claims) - Bengaluru Location - Bangalore An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Resp...

Day to day production needs to be completed before TAT as per client requirement See that production and quality target are achieved which are set by the client Managing Staffing, leave absenteeism of the employees Managing shrinkage for the team Required Candidate profile Flexible working in different time shifts, work extended hours and holidays if required Well versed with team handling, co-ordination with team members and drive production with highest quality

Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...

Job Title: Customer Relations Management Trainee / Assistant Manager Company: Reputed MNC Joining date- 1st September Work Mode: HYDERABAD [ONSITE] Role Overview Were hiring Customer Relations MT/Assistant Manager to lead customer support operations, manage a team, and ensure smooth handling of sales orders, invoicing, returns, logistics, and post-sales support. This role requires strong communication, leadership, and process management skills to deliver excellent client satisfaction. Key Responsibilities Manage customer/sales requests via emails and calls . Provide quick solutions for contracts, order status, billing corrections, returns, and refunds . Coordinate with internal teams, carrie...

Minimum 2–3 years of experience as a Team Lead (on paper) in International BPO Minimum Graduation Immediate joiners preferred Rotational shifts only (no fixed shifts) Office-based role with 2-way cab facility 1 rotational weekly off

Role & responsibilities 6 to 7 years experience in Major Incident Management Ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved. Reviewing and modifying initial incident priority as per MI Criteria Lead recovery for all P1/P2 and Major Incident incidents across providers Ensuring the communication (SMS and Alerts) is sent to the stakeholders as per agreed timeline. Perform escalation as and when needed and drive the incident to resolution across all Service Providers end to end. Ensuring quality and completeness of incident documentation. Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents Assign RCA ow...

Job Title: Oracle Fusion Finance Functional Consultant Location: PAN Zensar Key Responsibilities: Provide functional support for Oracle Fusion Financials modules: General Ledger (GL) Period closures, journal processing, COA management, reporting. Accounts Payable (AP) Supplier setup, invoice processing, payments, reconciliations. Accounts Receivable (AR) Customer setup, billing, receipts processing, collections. Fixed Assets (FA) Asset additions, retirements, transfers, depreciation, reconciliations. Project Accounting (PA) Project creation, cost collection, billing, capitalization, project reporting. Intelligent Document Recognition (IDR) Manage and troubleshoot invoice scanning and automat...

Job Description Salesforce CRM Service Delivery Manager (SDM) Manage RUN engagements by applying ITIL best practices and ensuring client satisfaction through effective SLA management. Lead and support multi-org/global Salesforce implementations across Sales, Service, and Health Clouds. Oversee Knowledge Management processes essential for RUN operations. Ensure proactive monitoring and high availability of Salesforce applications. Deliver all RUN scope activities including Incident, Problem, Environment, and Change Management. Drive quality KPIs through corrective and preventive actions, leveraging RCA/FMA processes for resolution. Track and report weekly/monthly SLA performance. Lead and man...

As a Fusion Channel Revenue Management (CHRM) Consultant, you will be responsible for implementing Oracle Fusion Core Finance modules with a focus on Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Cash Management, and Intercompany. Your primary role will involve owning requirement gathering, solutioning, and lean specification creation. You must possess a minimum of 6 years of hands-on implementation experience in Oracle Fusion Core Finance modules, with a strong expertise in GL. It is essential to have a strong functional knowledge of RTR, GL, AP, AR, and SLA experience, with at least 1 implementation of 6-12 months. To succeed in this role, you must demonstrate the abili...

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Pune or Mumbai City. This full-time position offers an annual salary of 10,00,000 and is ideal for individuals with 5 to 9 years of experience in IT service management. As a Service Desk specialist, you will play a crucial role in ensuring seamless IT support and service delivery to our clients. Key Responsibilities Manage and resolve incoming service requests and incidents through the ticketing system, ensuring timely and effective solutions. Provide remote support for various operating systems, including Windows and Mac, to troubleshoot and resolve technical issues. Coordinate ins...

In this role, your responsibilities will include having R12 Support / Implementation experience and a detailed understanding of Oracle Applications such as GL, AP, AR, FA, CM, i-Expense, SLA, and global Localizations. It is preferred to have at least 12 plus years of experience in Oracle ERP, with a minimum of 9+ years of experience with Oracle 12i E-Business Suite in a Global Finance environment. Knowledge in Oracle Financial standard functionality and experience with customizations, extensions, modifications, localizations, and integration (CEMLI) components is essential. You should have a working knowledge of Oracle Setups for 12i E-Business Suite, including O2C and P2P Business process c...