1583 Sla Jobs - Page 34

Role: Vice President Training | US Healthcare RCM Location: Pune (Work from Office) Shift Timing: US Shifts CTC: Up to 35 LPA We are hiring for the role of Vice President (Training) to lead and strengthen the learning & development strategy for our US Healthcare RCM operations. Required Experience: Minimum 16 years of overall experience in US Healthcare RCM. Must have at least 1 year of experience as VP – Training (on paper) OR Must have 2.5 years of experience as AVP – Training (on paper). Key Responsibilities: Provide strategic leadership to the training and L&D functions across large-scale RCM operations. Design and implement robust training frameworks for end-to-end RCM functions. Drive ...

Tech Content Writer About the Role We are seeking a detail-oriented Tech Content Writer to create and manage highquality business and technical documents, including software proposals, contracts, agreements, and minutes of meetings (MoMs). The ideal candidate will have strong writing skills with the ability to translate complex technical and business requirements into clear, professional, and legally sound documents that align with client expectations and organizational goals. Key Responsibilities • Draft, review, and edit software proposals, business agreements, contracts, and project documentation. • Convert meeting discussions and technical conversations into structured Minutes of Meeting...

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 - Poshika Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

General Summary: The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. Position Responsibilities: Act as the single point of contact to the client for all types of service requests Coordination of all IT support groups to ensure maximum utilization of billable resources Pre-process service requests as they arrive through email, manual entry, or direct client input ...

Summary Proporcionar soporte anal tico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes anal ticos de complejidad baja-media. Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando an lisis cualitativos y cuantitativos Apoyar a las empresas de GBS GCO en la pr ctica de la construcci n mediante la participaci n en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporaci n y la capacitaci n, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creaci n de documentaci n de procesos y repositorios d...

Summary Fornire supporto analitico ai clienti interni di Novartis (CPO e team di marketing e vendita regionali) su vari report analitici di bassa-media complessit . Supportare e facilitare il processo decisionale basato sui dati per i clienti interni di Novartis fornendo e comunicando analisi qualitative e quantitative Supportare lattivit GBSGCO nella pratica di costruzione coinvolgendo in varie iniziative come la condivisione delle conoscenze, il supporto allonboarding e alla formazione, il team di supporto in tutte le attivit /attivit relative al business, la documentazione dei processi di costruzione e gli archivi di conoscenza. Essere parte integrante di un team di progettazione completo...

JD Team Leader: Must be aware of shrinkage, attrition, AHT, NPS, CSAT,KPI,KRA,SLA, etc. Must be from BPO industry. Salary: Bangalore - 5 lpa Nagpur - 4.2 lpa Mumbai - 5-6 LPA . HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Hill View Resorts Pvt Ltd is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Graduate (any stream). 36 years of BPO experience , with at least 1–2 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

Graduate (any stream). 3-6 years of BPO experience , with at least 12 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Preferred candidate profile

Role: Content Moderation Customer Support (Non-Voice) Location: Hyderabad Work Mode: Work From Office Requirements : Minimum 9 months of experience in Content Moderation (Must) Freshers with strong communication skills and good knowledge are also eligible Graduation is mandatory Excellent verbal and written communication skills Immediate joiners only Work Details: 5 days working, 2 days rotational off Rotational shifts CONTACT: Aman- 8306474104

Role- Tech Support Executive Min 1 Yr Exp Into Technical Support/Service Desk Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off Both side Cab Shift- US Interview - Virtual For more info contact HR Bhoomi - 8890492756

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9205503253 / 9953262467

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Lead Work Location: Noida, UP Skill Required: Site Reliability Engineering (SRE) Experience Range: 6-8 Years. Job Description: Essential Skills: • Looking for resources who have 5+ years of experience as an SRE or Application Support Lead. • Experience with Agile and have previous working experience in agile methodology, Kanban, Jira tools. • Ability to identify the KPIs for business performance. • Good hands-on experience collecting performance data, analyzing, troubleshooting, and tuning. • Master new software and tools required to perform technical research analysis for incidents/bugs reported in PROD env. • Identify process gaps or boundaries and determine improvements/automat...

Lead Generation of FLC service products and Spares Potential Customer visit across India for Plant Audit, Presentation over FLC service product & Equipment maintenance Capturing ibase of FLC portfolio, Preparing spare part list based on ibase Required Candidate profile Timely responding to Customer Spare part enquiry, Spare Part clarifications Support optimization of internal processes& tools with the aim to facilitate the business SLA, Service visit, Installation

At least 7-8 years of experience in in-depth hands-on application development experience in Pega PRPC v7.x/v8.x and Pega frameworks • At least 5 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes • Experience designing and developing process-based solutions or BPM (business process management) • Experience in working on various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors, Data Transforms, Decision Rules, Validate Rules etc. • Experience and desire to work in Global offshore/onshore model. • Experience in full PRPC implement...

Position Description: Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. They are also responsible for setting up user systems and operating systems. Key Responsibilities 1. Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms. 2. Collabora...

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Ensure system reliability, uptime, and scalability Manage incident response and root cause analysis Collaborate on CI/CD pipeline optimization Hands-on experience of Linux commands and SQL queries Automate system management for efficiency

/* Excellent Opportunity for Senior Talents to show their Potential in their Hometown in the field of Artificial Intelligence & Machine Learning (Generative AI)*? Job Title: Operations Manager Generative AI | Prompt Writing | Annotation | AHT | SLA | Team Handling | AI / ML Job Location: Bhilai (On-site) Experience: 4+ Years Employment Type: Full-Time Industry: Artificial Intelligence / Generative AI / IT Enabled Services / Annotation Functional Area: Operations Management / Team Leadng / Project Management / Client Handling JOB DESCRIPTION We are seeking a highly motivated and experienced Operations Manager to lead the team and coordinate projects in the fast-evolving space of Generative AI...

Experience: Minimum 6 months in customer service (International voice) Must Have - BPO EXP and Excellent communication skills. Education: Undergraduate or Graduate (Any Stream) Location - Jaipur Notice - Immediate joiners only CTC - upto 35k monthly Working days - 5.5 Days with rotational week off Two way cabs If interested Please reach out at 8690717998 - HR Harshita

Job description Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English / Hindi Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 7904220567 Mail ID - Keshav.Keshav6@TeleperformanceDIBS.com Regard, Keshav A

IDP EDUCATION INDIA PVT LTD is looking for Service Desk Analyst to join our dynamic team and embark on a rewarding career journey A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users The job responsibilities of a Service Desk Analyst may include:1 Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system 2 Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed 3 Performing remote diagnostic tests and providing guidance on how to fix common technical proble...