1049 Sla Jobs - Page 34

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk) | Technical Support | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift Location- Bangalore CTC- Up 6 LPA Notice- 0-30 Days WFO

International Voice Process Experience: 2 Years in International Voice Support Graduates CTC: Up to 7 LPA Location: Bangalore (US Shifts) Work from office Immediate Joiners Only 7742324144

Required Skills 5-7 years of relevant and progressive experience as a Technology Operations Analyst, or in similar role Self-motivated and action-driven with the ability to take initiative, execute and follow-through Ability to clearly articulate technical and functional information to various audiences, both verbally and written High degree of organizational skills and ability to reprioritize based on business needs Excellent written and verbal communication skills Strong understanding of ad platform ecosystems, including campaign management, Ad Manager and Business Manager, tracking methodologies, data ingestion, and reporting workflows. Knowledge of ad operations, audience targeting, attr...

Maintain and manage the complete lifecycle of IT assets (hardware and software). Monitor asset inventory using IT Asset Management tools and databases. Ensure data accuracy by regularly auditing and reconciling asset records.

GIS Mapping Team Lead - Hyderabad (Upto 15 LPA) Monthly, Quarterly, Annual performance reports, and attrition. Team handling GIS data analysis & QA Performance tracking & reporting Issue resolution & escalation Compliance & documentation Required Candidate profile Designation: Team Leader - Non-voice (GIS Mapping) Shifts: 24x7 rotational(5 Days) Cab: Both-way cab Meal: Provided Experience: Min 2 Years Connect - 9329922458, 9329922454

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Required Candidate profile WFO- KOL/ Lucknow only- APPLY ONLY IF CAN RELOCATE in Kolkata and Lucknow not any position in Delhi/NCR and Bangalore,Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job Opportunity for Team Lead Operations for International Voice Process at Cotiviti Hyderabad !! PRINCIPLE PURPOSE OF JOB The Team Lead has supervisory responsibility of the Audit Support Assistants on the appropriate team. Responsible for recommending, developing and implementing policies and processes that support the CCV Audit support and provider services along with document management process for the client and maintaining strong provider relations; manages Audit Support work to achieve goals; and monitors and ensures all activities performed are consistent with established company and audit guidelines. Effectively supervises assigned personnel, equipment operation and workflow. Succes...

Job Summary: We are looking for a proactive and experienced Team Lead to manage a blended process team (Email + non-voice) supporting a leading online food delivery platform. The ideal candidate will have strong leadership skills, a background in BPO operations, and the ability to manage both customer interactions and backend support efficiently. Key Responsibilities: Lead a team of agents handling both voice and non-voice (chat/email) customer interactions. Monitor team performance to ensure SLAs and KPIs are consistently met. Handle escalations and ensure timely resolution of customer issues. Conduct regular coaching, feedback, and performance evaluations. Ensure quality and compliance sta...

At least 8 years of experience into BPO/Customer service industry 3 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) HR Yojita Connect on 9713451996 Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA + Allownces and Incentives 24*7 US Shift Both Way Cab 5 Days Working 2 Days Off Interview - Virtual Location - Pune Contact- Surbhi (8905959447)

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Key Responsibilities: Advanced Threat Detection & Incident Response: Serve as the final escalation point for critical incidents and threat investigations. Lead deep-dive analysis on alerts, threats, and indicators across varied environments. Conduct malware analysis, reverse engineering, and threat hunting when needed. Perform forensic analysis using endpoint, network, and cloud telemetry. SOC Operations in MSSP Context: Operate in a multi-tenant SOC supporting enterprise, mid-market, and OT/ICS clients. Customize correlation rules, detection logic, and alert tuning for each client environment. Collaborate with client security teams during incident lifecycle and response activities. Ensure S...

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

BALA ASSOCIATES ENGINEERS CONTRACTORS is looking for SUPERVISER to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

IT & Office 365 Support Provide technical support for desktops, Microsoft apps, and Office 365 tools. Manage user accounts, devices, and system issues while ensuring timely resolution and smooth IT operations.

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

Role & responsibilities Design, develop, and support technical components for Oracle EBS R12 Financial modules. Develop and maintain RICEW components (Reports, Interfaces, Conversions, Extensions, Workflows). Build and customize WebADIs for mass data entry and upload to various financial modules. Collaborate with functional teams and business stakeholders to understand requirements and translate them into technical solutions. Create and maintain PL/SQL procedures, functions, packages , and database triggers . Develop and support BI Publisher, Oracle Reports, and XML Publisher reports. Customize and extend Oracle Workflows, Forms, and Alerts as per business needs. Work with Subledger Accounti...

Job purpose: Setting up offshore Shared Services teams/ Helpdesk Services. Develops and implements HR shared service strategies that align with the overall business goals, including cost reduction, efficiency gains, and improved employee experience. Establish and manage a UK People Services team. Ideally, should be well-versed in managing key functions such as UK payroll, administration, data and reporting, and helpdesk services . Oversees the design, implementation, and ongoing optimization of HR processes, ensuring they are standardized, efficient, and meet regulatory requirements. Manages the HR shared service budget, tracks key performance indicators (KPIs), and identifies areas for impr...

Roles and Responsibilities Manage a team of collection agents to achieve daily targets and improve customer satisfaction. Monitor agent performance, identify areas for improvement, and implement corrective actions. Ensure compliance with banking regulations, policies, and procedures related to collections process. Analyze data to track key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates. Desired Candidate Profile 1-6 years of experience in banking collection or domestic voice process background. Strong understanding of banking processes including collections process flowchart knowledge. Excellent communication skills with ability to handle high-pressure situa...

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

This is for Gurgaon sector 18, general shift and alternative 6 days, no cab facility Job Description Service Desk(Assoc SME/Sr SME/SME) Bachelors degree/diplom or information technolog TDU DWP & Service Management Service Desk/Tech Support Education qualification P3A - 5 to 7 Years P3B - 7 to 9 years P3 C- 8-11 years Sub TDU Level Years of Experience Type of position Certification P3 Full Time/Contractor TDEDWPSVDP3A TDEDWPSVDP3C TDEDWPSVDP3B ITIL Preferred 6 Sigma ML Role code 1. Associate SME - Service Desk 2. Senior SME - Service Desk 3. SME - Service Desk ML Role Name Responsibilities 1. Manage the end to end Service desk management portfolios i.e. Service desks Management, Service desk ...

Job description Team Executive - Payment Integrity Location : Bangalore Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication(Payment Integrity,PrePay audit,Postpay audit) . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and...