1049 Sla Jobs - Page 33

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven tr...

Role:Team Lead Service Desk Exp:Min 4Years as Technical Support Lead Skill:Active Directory,Service Desk,Serviecnow,Int.Voice Support Bud:Upto 9 LPA Loc:Bangalore,Pune 5 Days Working 2 Days off/Rotational US Shift Naman8890377950/naman.ghrs@gmail.com

Responsibilities: Spearheading the management of the company's internal contract management tools Drafting of contracts (MSA, NDA, Legal Contracts, Service Agreements) for the client Negotiating commercial contracts with the clients (B2B clients only) Vetting of the contracts shared and proposed by the client for the services to be provided Maintain a roster for renewal of contracts and ensuring that contracts are renewed and active timely and all times Coordinating with finance team to understand impact of the rates and thus partnering with BD team to get better rates for the services Handle the overall contract management for a set of clients based out of the office. Candidate must have: G...

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Roles revolve around providing TS, troubleshooting Windows-related issues, and assisting customers with software and hardware problems. This inc. managing customer inquiries & resolving tech. problems. Interview -Virtual Share cv -9257669383(Harsha) Required Candidate profile Min. 1yr exp. required into International Technical Support with must have troubleshooting Exp. on windows OS, Microsoft 365 and be okay to work in US (Night) shift & WFO. Only 5 days working will be. Perks and benefits Both way cab's Night Allowances Incentives

Role: Team Leader BPO Skill: Know how to drive in NPS, CSAT, team handling,Attrition, Shrinkage, SLA Location: Bangalore Experience: Minimum 1 year as a Team Leader Qualification: Graduate Shift: US Shift Work From Office Both Side cab 5 days working For more info connect with Arwa @9028104448

J ob description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

We are hiring for Immediate joiners for RPA Delivery Manager Role , please share your profile at Sowmyaj@hexaware.com Location: Pune, Mumbai, Chennai (Hybrid) Experience: 10 to 15+ years Shift - Night Shift (US Shift) Job Description - - Must have RPA experience and leading Bot Support engagement - Promote adherence to frameworks such as ITIL, Agile, or other relevant methodologies - Oversee the delivery of services to clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Serve as the primary liaison between the organization and clients for service-related matters. - Track and analyze service delivery performance against SLAs and KPIs. - P...

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE - no position in Delhi/NCR , Hyderabad Required Candidate profile WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE -no position in Delhi/NCR and Hyderabad Call/whatsapp CV Sri 8851792136, Neha 8287267407

Role & responsibilities Documentation/reporting(both internal & external) is a key to this role Must be instrumental during new customer on-boarding (applications, product/ tools implementation/ integration aspects) Will be working on various public/private cloud services for IaaS &PaaS or SaaS Will need to troubleshoot cloud related issues& arrive at root cause based on SLA Will be focused on implementation & maintenance of cloud & its related services (few eg. Could be computes,storage,manageddatabases,backups&recoveryforapplications,DRprovisioning,WAF, firewalls, etc) Also need to work on Kubernetes(& its like)services from different cloud providers Conducting presentations/review meeting...

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Openings for Service Desk Coordinator... Location: Andheri Salary: 30- 40 CTC Education: Graduate with good Communication Role & responsibilities Create and assign service tickets to appropriate teams for resolution Monitor and respond to IT support tickets on time Provide excellent customer service and ensure a positive user experience Team Management Adhere to established service level agreements and response times for service requests Vendor management for Service support Asset Inventory Verbal / Written co-ordination with internal teams Periodic MIS reports preparation Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise ) Report prepare in excel wi...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits,...

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. Required Candidate profile Should have hands on experience in Ticket Categorization,Ticket Prioritization and SLA management.

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators' performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smoot...

Responsibilities: Conduct ISAE 3402 assessments and IT General Controls (ITGC) testing to evaluate the effectiveness of controls related to financial reporting systems. Collaborate with cross-functional teams to identify control deficiencies and recommend remediation actions. Develop and maintain documentation related to ISAE 3402 and ITGC control testing processes. Monitor Security Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Areas (KRAs) to ensure compliance with established standards. Perform regular reconciliations to track and analyze variances in security SLA, KPI, and KRA metrics. Provide insights and recommendations based on analysis of security SL...

Overview Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, ...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrin...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15–20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shri...

We are seeking an experienced CRM Support Lead with a strong background in Zoho Help Desk and CRM tools, preferably within the BFSI sector. Responsible for managing CRM-related support operations, supervising a team, handling audits, support issues. Required Candidate profile Lead and manage a team of 5 support engineers handling CRM tickets and issues Oversee daily support operations through Zoho Help Desk. Maintain CRM-related documentation, SOPs, and training materials. Perks and benefits To be disclosed post interview

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in ...

We are seeking an experienced Oracle Fusion Functional Lead to lead the implementation, optimization, and support of Oracle Fusion Cloud Applications. The ideal candidate will possess a strong functional understanding of Oracle Fusion and EBS, with proven expertise across key finance and procurement modules. Key Responsibilities: Manage Oracle Fusion Finance modules production support for a group from offshore. Configuration around Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, etc. Overall ownership technology Overall ownership for support of R2R/P2P/I2C Processes. Lead a team for production support of Oracle Fusion Applications Work with implementation te...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching :...

JD for Salesforce Support Manager: Location : Pune/Remote Experience : 12+ Years. Project Manager, Project Management, Stake holder management, Risk Management, Reporting, Delivery, Monitoring SLA, Reporting SLA, Conducting weekly/Monthly Meeting with customer. Plan L1/L2 Support. Monitor the enhancements, Good written/Oral communication. Monitoring Enhancements, Planning and documenting project tasks, ensuring deliverables are delivered on-time, managing all project resources, effectively communicating with stakeholders, eliminating blockers and potential risks, Documenting projects process using various project management tools, Ensuring top-quality results and project successResponsibilit...