1583 Sla Jobs - Page 32

As a Service Delivery Ops Team Lead at Accenture, you will play a crucial role in improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs through cross-support activities such as help desk roles, ticket resolution, and chat support. You will be responsible for implementing institutional processes that maximize performance levels and competency within the organization, covering various aspects including field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. To excel in this role, you should have an in-depth understandin...

As a SAP CS Senior Consultant, you will be responsible for translating business requirements, processes, and designs into well-documented system designs that align with the global business process template. Your experience should include business coordination, requirement gathering, fit/gap analysis, design, functional specs preparation, testing, and support. You will demonstrate strong knowledge and application of testing strategies, methodologies, and be responsible for executing unit, integration, and user acceptance testing. Additionally, you will be involved in application support, SLA management, CHR delivery process, SAP project implementation activities, and ensuring that tickets are...

As an Application Debt and Automation Analyst, you will be responsible for analyzing customer application ticket data to identify debt categories and opportunities for Optimization, Elimination, and Automation. Your role will involve collaborating with Solution Architects and the BD Team to define the scope for the GSA SS team based on customer requirements. You will perform in-depth analysis on a large volume of application ticket data to pinpoint potential Automation and Elimination opportunities, estimating the effort savings through ticket optimization. Additionally, you will work closely with the Enterprise Automation Team to develop winning Automation Solutions for customers, including...

Join Kimberly-Clark and Make a Difference! At Kimberly-Clark, we don't settle for ordinary and neither should you. We're on a mission to create Better Care for a Better World, and that takes exceptional people who are passionate about making a difference. From our new Global Capability Center in Pune, you'll help power our iconic brands and global operations with your expertise, innovation, and drive. The Manager, Global Reporting & Analytics will be responsible for executing the Global Reporting and Analytics strategy across the Pune Center. This role includes leading a highly skilled Reporting & Analytics Team with expertise in Value Creation, Process Mining, Report Automation, Data Analyt...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Kamya- 9084148502

You have an exciting opportunity as an Oracle Fusion Finance Consultant in Noida, PAN INDIA (WFO) with a UK shift schedule. With a total experience of 10-15 years, you should have at least 10+ years of relevant experience in Oracle Financials, including a minimum of 5+ years in Oracle Fusion Financials. Your primary responsibilities will include hands-on functional consulting in Oracle Financials, specifically focusing on Oracle Fusion Financials. You should have completed at least 3 end-to-end Oracle Fusion Financials implementations in the UK or EU regions, demonstrating a strong understanding of local compliance, tax requirements, and regulatory reporting. Your expertise should encompass ...

Job Title: Analyst Engineer Location: Pune, Maharashtra Experience: 68 Years Skill Required: IT Infrastructure Services Service Desk Job Description: We are seeking a highly skilled and experienced IT Service Desk Analyst with 6–8 years of hands-on experience in delivering exceptional technical support and customer service. The ideal candidate will have deep knowledge of ITIL processes, incident management, and remote troubleshooting in enterprise environments. Key Responsibilities: Provide first-line technical support to end users via phone, email, or remote tools Troubleshoot and resolve hardware, software, network, and application issues Monitor and manage incident tickets , ensuring SLAs...

Role & responsibilities Job Title: Analyst Engineer Location: Pune, Maharashtra Experience: 68 Years Skill Required: IT Infrastructure Services – Service Desk Job Description: We are seeking a highly skilled and experienced IT Service Desk Analyst with 6–8 years of hands-on experience in delivering exceptional technical support and customer service. The ideal candidate will have deep knowledge of ITIL processes, incident management, and remote troubleshooting in enterprise environments. Key Responsibilities: Provide first-line technical support to end users via phone, email, or remote tools Troubleshoot and resolve hardware, software, network, and application issues Monitor and manage incide...

RIMT University is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

We are looking for an experienced telecom professional with a strong background in Core Network deployment and support . The role involves Professional Services and Technical Delivery , including commissioning, integration, acceptance testing, and customer support for Tier-1 telecom operators. Hands-on expertise in signalling protocols (SS7, SIGTRAN, Diameter, MAP, CAP) and experience on Core Network elements (STP, HLR, IMS, TAS, MNP) is required. Proficiency in IP networking, Linux and cloud platforms (OpenStack, VMware, Kubernetes, OpenShift) is expected. This position requires strong customer-facing skills, project tracking, and escalation handling , along with the ability to lead deploym...

Experience in PRPC base product with good hands-on experience in integration services such as web services, JMS, MQ series, and frameworks. Hands-on experience in OOAD, architecture definition, and working experience on database SQL programming. Experience with BPM implementation methodology like Smart BPM, Scrum, and onshore-offshore mode. Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors, and SOAP Services. Enforce best practices in PEGA architecture, design, and coding. Experience with estimation and knowledge on DSM, m...

As an HR Service Delivery Specialist at Accenture, you will play a crucial role in improving workforce performance, boosting business agility, increasing revenue, and reducing costs through your expertise in Employee Services - Data Analysis Reporting. Your primary responsibility will be to collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision-making. This will involve analyzing data and effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. To excel in this role, you should have an in-depth understanding of HRO processes supported by Accenture for different g...

We are seeking a technically proficient and customer-oriented Installation & Training Engineer to become a valued member of our expanding 3D printing team. In this role, you will take on the crucial responsibilities of setting up advanced 3D printers (including FDM, SLA, SLS) at client locations and providing comprehensive training to end-users to ensure proficient operation. Your primary duties will include the installation and calibration of 3D printers, conducting both hands-on and remote training sessions for end-users and client teams, developing user-friendly guides, standard operating procedures (SOPs), and training materials. Additionally, you will be responsible for addressing basic...

Experience: You should have 3 to 5 years of experience in Order to Cash processes. Shifts: You are expected to work in the Night Shift from 06:30 PM to 03:30 AM. Cab Facility: Transportation will be provided for your commute. Job Description: In terms of knowledge, you should be familiar with ERP Systems, with SAP knowledge being a plus. You should have experience working with Service Contracts, Sales Orders, and Billing. It is essential that you understand Contract Language, including items such as SOW, SLA, Entitlements, Cost and Sell Pricing, and Master Data. Functionally, the successful candidate will be able to quickly develop and retain knowledge to ensure smooth and successful transac...

About Rippling Rippling gives businesses one place to run HR, IT, and Finance It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers For the first time ever, you can manage and automate every part of the employee lifecycle in a single system, Take onboarding, for example With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365?all within 90 seconds, Based in San Francisco, CA, Rippling has raised $1 4B+ from the worlds top investors?including Kleiner Perkins, Founders Fund, Sequoia, ...

Position Summary Able to perform the essential function of kitchen staff positions on an as-needed basis, Opaa! Food Management, Inc operates in 8 states in the Midwest Our pay rates vary depending on state and position Please apply, and a Hiring Manager will discuss pay with you in more detail, Functions Of The Job Essential Functions Production Assist with set-up of serving lines daily and make sure that all food is held at the required temperature Milk coolers are stocked and ready for service, Assist in the preparation of foods in accordance with the menu plan and Opaa! recipes, as required Plan and prep ahead for the next day menus, Operate slicers, mixers, grinders, and other equipment...

Argus is where smart people belong and where they can grow We answer the challenge of illuminating markets and shaping new futures, What were looking for Candidates with at least eight to ten years of relevant consulting experience in Biofuel, Power markets or Metals would be required Engineering/Economics professionals preferred, Dynamic Leadership: Showcase your prowess in project management by spearheading teams of analysts through intricate bespoke projects, Collaborative Spirit: Thrive in a culture of teamwork as you harness resources from across the organization to achieve collective goals, Analytics Excellence: Ability to demonstrate proficiency in Microsoft Excel, PowerPoint, Word an...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

Okta: Lifecycle, MFA/SSO, integrations, access policies AD: Users, groups, OUs, Azure AD sync O365: Accounts, licenses, mailboxes, Teams/SharePoint SLA & ITIL: Incident mgmt, RCA, docs 24/5 rotational support Required Candidate profile Hands-on experience in Okta, AD, O365 administration. Strong knowledge of IAM, MFA, SSO, ITIL processes. Good troubleshooting & communication skills.

Job Title: Application Support Lead (24x7 Operations) Location (JOB) Chennai - Olympia Tech Your Work Location - REMOTE- Permanent Work from Home. Employment Type : Full-time, Shift-based (24x7) Lead Experience - 4 to 5 yrs in Lead role. Vertical / Domain - Finance or Trade Preferable. Role Overview We are seeking an experienced Application Support Lead to manage and guide a 15 to 20-member support team in a 24x7 environment. The ideal candidate will possess strong technical skills in application debugging (code-level), infrastructure, and database management, combined with proven leadership experience in managing shift operations, rosters, and SLA-driven deliverables. Key Responsibilities P...

Role & responsibilities Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Primary Responsibilities: Undergraduate degree or equivalent experience. •Undergraduate degree or equivalent experience •Overall, 10-12 years of experience in IT industry across entire SDLC •Proven work experience as a Site Reliability Engineer or similar role •5+ years of experience in integrating monitoring and alerting into cloud software solutions •3+ years of coding experience with one or more of the follow languages Java, C#, C/C++, Go, Python, Perl, PowerShell or JavaScript with a willingness and ability to learn new ones •2+ years of experience building and programmatically consuming REST APIs •3+ years of experience in Splunk / Dynatrace / DataDog/Grafana/ Telemetry or similar for m...

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...