1049 Sla Jobs - Page 32

Managing and supervising team members in the Shifts Conduct daily meetings / Team huddles Organizing shift schedules and rosters for team members as per project requirements. Validate unassigned tickets and assign them to respective support teams. Assigning supervision duties to specific employees based on role and skills. SLA and OLA Monitoring and Management. Ownership of High Priority Incidents. Alert, Co-Ordinate and engage Respective Technical teams during Major and Critical incidents. Handling customer escalations and managing conflicts. Responsible for Shift handover and takeover Onboarding New team members as per Red River's onboarding process. Conducting performance / Productivity r...

Strong proficiency in Python (5+ years professional experience) Strong experience with GitHub /PR workflows Good networking knowledge Prior experience with GitHub /PR workflows Experience with supporting developer tools or open-source projects Excellent troubleshooting and debugging skills Good Kubernetes/docker skillsAbility to communicate technical concepts clearly to both technical and non-technical audiences Strong sense of ownership and commitment to SLA compliance Familiarity with using Jira Preferred Qualifications Experience with CI/CD systems (mainly Jenkins, etc) Familiarity with packaging and distributing Python libraries Contributions to open-source Python projects Experience wor...

This position is responsible for the successful Parking Operations management of Secure Parking Solutions Private Limited. The Prime objective of this position is to manage day to day Parking Operations and Parking management activities of Region. This position is responsible for the successful Parking Operations management of Secure Parking Solutions Private Limited. The Prime objective of this position is to manage day to day Parking Operations and Parking management activities of Region. Proficiency in MS office, Knowledge of preparing and presenting reports. Candidates with experience Retail or Telecom (Postpaid) industry only. Currently Residing in Mumbai (10 Km radius of Andheri East) ...

Accountable for overall responsibility of car parking operations supervision at sites. Recruitment and training of ground staff at work sites. Will oversee staff deployment and roster management for day to day parking operations. Maintain staff discipline and attendance. Maintain cash reconciliation and timely banking. Responsible for daily parking MIS reports and audit checks. Maintain site HR MIS / Operation data and its accuracy. Handle customer service, queries and complaints. Manage issuance of RFID cards for monthly parking pass holders. Ensures compliance of agreed SLA and SOP standards at site. Conducts on the job training and recruitment of site staff. Ensure there are no accidents ...

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve. Must Have: 3-6 years of hands-on experience in HL7 interfaces build on Epic/Cerner/Allscripts or integration engines such as Cloverleaf and HealthConnect Understand US healthcare workflo...

BE/ B. Tech/ MCA Relevant Experience : Strong knowledge of IT infrastructure components, networks, servers, storage, databases virtualization technologies Service Delivery Management: Manage the delivery of infrastructure shared services, including network, servers, storage, databases, and other IT infrastructure components. Ensure that services are delivered by SLAs, industry best practices, and organizational standards. Team Management: Lead and mentor a team of infrastructure professionals, including system administrators, network engineers, and support staff. Set clear objectives, provide guidance, and conduct regular performance evaluations. Foster a positive work environment that promo...

Technical Project Quality Auditor We are looking for a meticulous and results-driven Technical Project Quality Auditor to ensure that project execution aligns with defined scope, timelines, and delivery commitments. This role focuses on evaluating project lifecycle compliance, validating delivery against contractual and internal standards, and identifying areas of deviation or risk to ensure successful project outcomes. Key Responsibilities: Audit project documentation and execution against approved scope, schedules, and deliverables. Verify that projects follow defined governance models, stage-gate reviews, and compliance checkpoints. Assess alignment of delivered outcomes with project char...

The QC is accountable for managing day-to-day activities of Coding and Ensuring that associates follow project-related quality processes, Should possess good knowledge in medical coding terms and work processes. Required Candidate profile Extensive Quality experience in Audits, Coaching & training as per process defined. Sound knowledge of Healthcare concepts. Should have good knowledge in ICD-10, CPT, Modifiers and ETC..,

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition)...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tas...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Record to Report In this role, we are looking for a strong SME with extensive knowledge of a...

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition)...

We are hiring for Help Desk Manager role for Bangalore. JOB DESCRIPTION: Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of service desk analysts and technicians. Conduct performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative team environment. Service Desk Operations: Oversee daily service desk operations, ensuring smooth and efficient ticket resolution. Monitor service desk performance against SLAs and KPIs. Analyze service desk trends and identify areas for improvement. Implement and maintain service desk processes and procedures. Prepare and present regular service desk performance report...

Job Title: Lead- IT Infra Support & Services- (PE- Grade) JOB PURPOSE Responsible for the planning, implementation, maintenance, and support of physical and virtual infrastructure within the data center. This role ensures high availability, security, and optimal performance of servers, storage, networking, power, and cooling systems while adhering to best practices and compliance standards. Maintain the IT infrastructure layers at GHIAL including but not limited to the Networks, Data Center, Information Security, Subsystem servers / compute layer to ensure service availability. To ensure confidentiality, Integrity and Availability of Data and Information Systems. Responsible for IT Infrastru...

Kindly Read the JD carefully: Overview of Role: The Client Associate is responsible for managing client(s) and Service delivery of General Ledger processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing. Role & responsibilities Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of General Ledger activities. Help coach and train other colleagues to achieve the required levels of performance and productivity. Develop and maintain effective client relationship. Ensure all work meets with the SLA/Compliance requirements of the business and client. Support with th...

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. A Collection Officer is responsible for managing and overseeing the collection of outstanding debts or overdue payments from customers or clients. This role involves developing collection strategies, contacting debtors, negotiating payment arrangements, and maintaining accurate records. Key Responsibilities: Debt Collection: Contact customers or clients with overdue payments to negotiate and collect outstanding debts in a professional and respectful manner. Payment Arrangements: Work with debtors to establish repayment plans, settlements, or alternative payment solutions that align...

Should be working as an SME on papers or 3+ years of CSE exp with team handling knowledge Well versed with operational metrics (shrinkage, AHT, CSAT, Attrition etc) Excellent Communication Skills Willing to work in US Shifts

Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Diagnose and troubleshoot hardware, software, network, and system issues.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints...

Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Our Tax & Accounting division is seeking to appoint Support Analyst , based in Hyderabad office working primarily on our corporate suite of products. This role will suit a person who is interested in pursuing a career as a Tax & Accounting Product Specialist. The ideal person we are looking for will be someone ...

Overview About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Bunisess Support Services, Market Research and Media Services . We currently have 2500+ awesome co...

Role & responsibilities Candidate should have 5+ yeras experience in IT Industries. Should have hands on experience on IT Service Desk Should be able to Manager L1/L2 Engineer team Should have understanding about Incident Management. Knowledge on Networking Preferred candidate profile

Role - Identity and Access Management Exp - 1 to 2 Years WFO | 5 Days working 2 days Off | Immediate Joiner Basic Knowledge of IT security and Compliance teena.ghrs@gmail.com