1049 Sla Jobs - Page 31

Greetings from Capita!!! We are hire for Team Manager - Reprography (Graphics Designing) Education: Any Graduate Experience Required : Experience Required: 2 to 3 years of experience as team manager/team lead and working with Adobe Creative Suite Photoshop, Illustrator, InDesign Skillsets and Knowledge: Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with...

Min 1 Yr Exp Into Technical Support International Voice Any Graduate Work From Office 24*7 US Shift 5 Days Working Interview - Virtual Immediate Joiners Location - Bangalore Kindly share your resume on this number - 9257669383 (Harsha) Perks and benefits Allowances Incentives Both way cab 7 day accomod.

Designation : Customer Support Manager Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line) Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map) Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park. Time: 10 AM to 4 PM Date: 13-June-2025 Kindly carry a copy of resume Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. E...

Role - Digital Application Support Role Monitor and respond to user queries and incidents via email, ticketing systems, or support platform (Symphony) Perform initial triage, troubleshooting, and resolution of common issues related to Digital Applications Accurately document issues, solutions, and coordinate with the OEMs Escalate unresolved or critical issues to OEMs with complete and detailed logs. Maintain SLA compliance for response and resolution times. Guide users through basic application functionalities and how-to queries. Assist with user access provisioning, and basic configuration. Collaborate with internal teams (IT) for issue resolution and improvements. Prepare and update suppo...

JOB PROFILE Position- Assistant Manager Department Customer Service Location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team improve their performance, processes, and delivery of key performance indicators. It is also a key role in helping attain effic...

Roles and Responsibilities Manage travel processes for international clients, ensuring seamless execution of itineraries. Coordinate with airlines, hotels, and other stakeholders to resolve any issues or concerns. Oversee ticket booking, cancellation, and amendment processes using Amadeus, Galileo, Sabre systems. Monitor customer satisfaction ratings (CSAT) and implement strategies to improve service quality. Ensure compliance with SLAs by maintaining high levels of productivity and efficiency. Contact - Neelam HR 9594690866 Neelam.Shahu@teleperformancedibs.com

Job Title: SAP Service Delivery Manager Experience: 14 to 20 Years in SAP Service Delivery Qualification: Any Graduate / Post Graduate Job Location: Hyderabad, Mumbai, Bangalore, Pune, Delhi, Chennai Work Mode: Remote Shift Timing: Night Shift (09:30 PM IST to 06:30 AM IST) Supporting US Project Job Summary: We are looking for a seasoned SAP Service Delivery Manager with 14 to 20 years of experience to manage and oversee the full spectrum of SAP Application Maintenance and Development services. The ideal candidate should bring deep functional and operational expertise across SAP landscapes (S/4HANA and ECC), strong knowledge of ITSM practices, and demonstrated success in leading globally dis...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, ...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shr...

Key Responsibilities: Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions. Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain. Works across multiple teams in the design of the Managed Service offering. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market. Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability. Directs the validation processes by obtaining sign-off from technical, serv...

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrin...

We are looking for a proactive and detail-oriented Delivery Coordinator with over 5+ years of experience in project delivery and coordination. As a Delivery Coordinator, you will support the Project Manager in ensuring the seamless execution of projects, on-time delivery, and high-quality service to clients. This role requires strong organizational and communication skills, as well as the ability to manage multiple stakeholders and tasks efficiently. Key Responsibilities: Coordinate day-to-day delivery operations across multiple projects or client accounts. Act as a bridge between delivery teams, clients, and internal stakeholders. Monitor and track project deliverables to ensure they meet q...

Technical Support Engineer CCTV / FAS / IDS / ACS Location : [Specify City or PAN India if applicable] Experience : 2+ Years Employment Type : Full-Time Email : Aakanksha@zinq.in | Careers@zinq.in Contact : 9820343217 Job Summary: We are seeking a skilled and customer-focused Technical Support Engineer to provide expert-level support for CCTV, Fire Alarm Systems (FAS), Intrusion Detection Systems (IDS), and Access Control Systems (ACS) . This role involves troubleshooting, diagnostics, installation, maintenance, and consultation support for clients and internal teams. Required Qualifications & Skills: Bachelors/Diploma in Electronics, Electrical, IT, or related technical field. Minimum 2 yea...

Role & responsibilities Team Management, Performance Monitoring, Training & Coaching, Escalation Handling, Client Communication, Sales, Upselling Preferred candidate profile International BPO experience required, Spoken English has to be Excellent, Sales experience will be add on

Role & Responsibilities: Junior SAP WM EWM Consultant Minimum 1+ years of hands-on experience in SAP EWM/WM Operations activities, with a focus on inbound/customer operations. Active monitoring activities in for Inbound &Outbound processes in WHS Handling of monitoring incidents and communication with needed parties in solving the monitoring issues keeping cookbooks up to date triggering the needed support form functional team in time so issue is resolved without SLA breaches. Basic understanding of end-to-end supply chain processes, particularly in warehousing and distribution would be a plus. Good communication and stakeholder management skills. Senior SAP WM EWM Consultant Minimum 4+ year...

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at ...

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role req...

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role r...

10+ yrs exp IT & IT Security Certified in ISO 27001: 2013 Enterprise IT Governance including knowledge of IT risk management and controls Strong power point presentation creation and design Func as SPOC for IT GRC & Audits Team Leading Exp preferable Required Candidate profile Manage establishment of operate & tech decision-making process to ensure IT svc are align to organization priorities & risk appetite Prep sec dashboards with KPIs, sec metrics for CISO presentations Perks and benefits Mediclaim + additional 10% performance bonus

Job Title: Desktop Support Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace har...

Review of latest vulnerabilities and if found more critical/exploitable pushfor faster remediation. Review of alerts/inputs/reports from Threat intelligence vendors (CurrentlyCyberInt) and take appropriate actions. Compile share/IOCs. Verify if these are applied/blocked at SOC/tools levels. New threats/IOC are added at tool level (e.g., any new file types to be blockedat Email/Zscaler etc.) Review any emerging threats, threat actors, specific attacks, OSINT/otherinformation sources. Interface with IT team/project team (in some case) for remediation ofvulnerabilities/threats Review, improve overall SLA compliance, SLA reporting. Share periodic inputs for the SOC monitoring enhancements. Revie...