1049 Sla Jobs - Page 30

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. NEED IMMEDIATE JOINERS Job Locations : PUNE(HINJEWADI PHASE - 2), BANGALORE (ELECTRONIC CITY), HYDERABAD (GACHIBOWLI) --------------------------------------------------------------------- Profile - Customer Support / Technical Support Advocate Education - Any Graduates Experience - 0 - 3Years Work from office. 5Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience SALARY STRUCTURE : For Freshers Upto 2.65Lpa Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Us...

Role & responsibilities Manage end-to-end HR operations, including recruitment, payroll, and compliance. Oversee contractual manpower deployment, vendor coordination, and SLAs. Ensure labor law compliance (ESIC, PF) and handle audits. Lead employee engagement, performance appraisals, and training programs. Supervise office administration, facility management, and workplace security. Preferred candidate profile Strong knowledge of HR practices in returnable packaging or related industries. Experience in third-party manpower handling & labor laws. Excellent leadership, negotiation, and communication skills. Proficiency in HRMS, MS Office, and compliance management.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Hiring: US Telecom Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience: Minimum 6 months in International Voice Process (Customer Support) Qualification: Graduate / Undergraduate Other: M...

Role & responsibilities End to end ownership of the entire Finance infrastructure- drive enhancements, own transitions & manage user support Prepare and publish timely monthly financial statements & reports, including intercompany reconciliations Establish and monitor the KPIs and SLAs on the overall finance processes Coordinate the preparation of regulatory reporting Research technical accounting issues for compliance & taxation Support month-end and year-end close process Ensure quality control over financial transactions and financial reporting Develop and document business processes and accounting policies to maintain and strengthen internal controls Preferred candidate profile Proven wo...

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com J...

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com J...

Job Title: OTC Brokerage Reconciliation Analyst (SPE / SME) Location: Pune / Bangalore Shift Timing: EMEA Shift (Monday to Friday) Experience Required: SPE: 2.5 Years | CTC: 6.5 LPA SME: 4 Years | CTC: 9.5 LPA Industry: Banking / Financial Services / Broking Employment Type: Full-Time / Permanent Ensure accurate management of daily reconciliations of brokerage trades and brokerage calculation with Hands-on experience in the process. Exception management, including timely escalation of discrepancies to appropriate stakeholders, follow up and ownership through to resolution Have required communication with Recon team for better understanding of their workflow and making reporting process more ...

Job Title: Inbound Call Centre Team Leader Location: Ghansoli Experience: Minimum 2 years as a Team Leader in a Telecom BPO/Call Centre Industry: Telecom / BPO / Customer Support Employment Type: Full Time Job Description: We are looking for a motivated and customer-focused Team Leader to manage and guide our Inbound Call Centre team. The ideal candidate will be responsible for driving team performance, coaching agents, and ensuring the delivery of exceptional customer service. This role involves monitoring KPIs like NPS, FCR, TNPS, and productivity while maintaining a high level of team morale and operational efficiency. Key Responsibilities: Lead, motivate, and coach a team of Customer Car...

Job Description Job Title: Project Manager / Team Lead ? IT Operations (Manufacturing Industry) Location: Ranjangaon : Pune ? Work Mode: Onsite (Working days, offs, and shift timings as per MSA) Role Overview: We are looking for a seasoned Project Manager / Team Lead ? IT Operations to lead and manage PAN India IT operations for a premier client in the manufacturing industry. Based in Pune, the role involves managing a team of 38+ IT professionals across Service Desk, Software Asset Management (SAM), Hardware Asset Management (HAM), Local IT, and Remote IT support. Key Responsibilities: ? Oversee day-to-day IT operations across multiple sites (remote and onsite). ? Lead service delivery acro...

Employment Type : Full Time, Permanent Working mode : Regular Job Description : Responsibilities : - Fault management/configuration of CS Core Network.(VOLTE & SDM) - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node / System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configurati...

Urgent Hiring Role: Team Lead Support CTC: As Per Hr Policy Location: Mumbai - Seawoods Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings and performance reviews Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees Taking measurable actions to monitor and increase engagement, motivation a...

JOB RESPONSIBILITIES Act as the primary point of contact for clients post-sales to ensure smooth onboarding and usage of the StoreHippo platform. Handle client onboarding sessions including training, addressing product-related queries, and system walkthroughs. Understand client business goals to offer proactive support and suggest platform features that maximize value. Coordinate with internal departments (tech, support, product teams) to fulfill client needs and resolve issues efficiently. Maintain high client satisfaction levels through prompt support and consistent communication. Track and report client health scores, engagement levels, and help drive renewals and upsell opportunities. Do...

Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS - VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting Hand on experience in below mentioned VAS nodes : 1. SMSC 2. MMSC 3. MissU Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM Voice Mail Server 7. OTA - Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT - (Handled by the Huawei) 11. BULKMAN - Reacting...

Responsibilities : - Cloud infra Services - OTC service catalogue management - Fault management/configuration of Cloud services - OTC service catalogue - Coordination with Project teams for HLD/LLD/TOL/Design reviews - Hand in Hand coordination with project for network integration activities - Handle the Trouble ticket/CR within SLA - Customer Issue handling and ensuring the end customer services are maintained - MOP/WI preparation for the activities and new learnings - Prepare, implement and verify the configuration and integration of a Node/System - Coordinating with care team for finding and analyzing the RCAs - Guiding team members to execute complex & critical configuration changes - Tr...

Hiring: Customer Support AM International Voice Process Location: Bangalore Work from Office | Rotational Shifts | 5 Days Salary: Up to 11 LPA Experience: 7+ Years in International Voice with Leadership Role About the Role: We are looking for a dynamic and experienced Customer Support Assistant Manager to manage and lead customer service team in an international process. The ideal candidate will have a strong background in people management, performance improvement, and customer satisfaction, with a proven track record in driving KPIs and team development. Key Responsibilities: Manage customer support team & drive CSAT People management: Reviews, appraisals, performance discussions Handle es...

SUMMARY Job Title: Team Lead US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) Work Mode: Work from Office Salary: Up to 12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary: We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities: Lead, mentor, and manage a team of escrow/loss mitiga...

Position: Service Desk Manager (Worked with US Process/ International Process) Shift: Night shift (PST) Job Location: Hyderabad Hybrid, Preferred candidate based at Hyderabad or South Region Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner. Who You Are: This position will be Hybrid, but you will be working closely with the teams in the United States and Canada through video cha...

Responsibilities: * Lead claims processing from intake to resolution. * Ensure compliance with regulatory requirements. * Optimize processes, reduce TAT & improve SLA. * Manage team performance and development. Annual bonus

Looking for Overall 6 years of experience in IT Service Desk( International ) Must Have on papers exp as a Assistant Manager or Team Lead Location- Pune WFO| Rotational Shifts CTC- Upto 10-11 LPA Any Graduate Contact- 8529474615( Radhika)

Responsibilities: Spearheading the management of the company's internal contract management tools Drafting of contracts (MSA, NDA, Legal Contracts, Service Agreements) for the client Negotiating commercial contracts with the clients (B2B clients only) Vetting of the contracts shared and proposed by the client for the services to be provided Maintain a roster for renewal of contracts and ensuring that contracts are renewed and active timely and all times Coordinating with finance team to understand impact of the rates and thus partnering with BD team to get better rates for the services Handle the overall contract management for a set of clients based out of the office. Candidate must have: G...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, ...

Role & responsibilities : Assembling, Installation of Win XP/7/10. Installation of application software anti-virus, Microsoft office. Crimping, impacting and installation of LAN Switches, Routers, Modems. Installation of various printers, scanners. Configurations of MS Outlook, Outlook Express, Windows live, mail and manage data files. To take backup of application software data, user profile, data files. Retrieving backup data. To do regular maintenance of desktop and server systems. To make system monitoring report. To give telephonic support. Troubleshooting of various problems like virus problems

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 6 LPA FOR 2 YEARS PLUS EXP Salary : Rs 4 LPA FOR 1 YEARS PLUS EXP FREHSERS -- Rs 3 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End Use...