1583 Sla Jobs - Page 30

Candidates should be from BPO/BPM Background Telecom background experience would be Preferred Only diversity candidates can apply for this role Total Experience - 15+yrs Relevant Experience - 1+ yrs (Senior Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling Managers, AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication...

As a member of our team, you will be responsible for the following key tasks: You must possess a strong understanding of Dynatrace and AWS, utilizing this knowledge to effectively manage the production environment by continuously monitoring availability and maintaining a comprehensive view of system health. Demonstrate familiarity with SLA, SLO, and SLI key metrics to ensure adherence to performance standards. Collect and analyze metrics from applications to support performance optimization and troubleshooting efforts. Proficiency in AWS services including API gateway, Lambda, Kibana, Cloudwatch, Dynamo DB, and S3 is necessary. Implement automation practices to develop sustainable systems an...

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Note: Candidate must be able to speak fluent with Malayalam. Interested candidate can share the resume: Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

We are inviting applications for the role of Assistant Manager Location-Hyderabad In this role, you will be working as a Team Manager, will be leading a team up to 20-25 employees. Leading teams to optimize customer experience for Genpact Clients. This role will also involve working with customer-experience management team of Genpact interfacing with multiple Genpact clients in mapping the customer experience journey and meeting customer expectations. Should be professional from the Customer Experience management leader with Tech industry background. Should have an understanding of Content Moderation. The skills required for the job are: Proven track record of leading 20-25 member teams in c...

Details : Must have exeprience as a Team Lead of 1 Year on papers. Experience in banking collections and dialer is required. 6 days working. 1 rotational off.

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

IT Help Desk Coordinator (Male) with strong skills in asset management, communication, documentation, SLA handling, IT infrastructure, ticket management, issue resolution, reporting, and IT team coordination. Minimum 2 years’ experience required.

Role & responsibilities: We are seeking an experienced Telecom Project Manager to lead and deliver complex transformation programs within the telecom domain, with a strong focus on Core Network Migration, Business Support Systems (BSS), and Online Charging Systems (OCS). The role requires end-to-end project governance, vendor and stakeholder management, and proven expertise in managing cross-functional teams to deliver large-scale telecom migration and digital transformation programs on time and within budget. Preferred candidate profile : Own and drive end-to-end project delivery for core network migration, BSS, and OCS transformation initiatives. Develop and manage detailed project plans, ...

Role & responsibilities Support strategic projects to successful completion. Understand corporate operating procedures, identify functional gaps and work with Finance leadership to close such gaps. Contribute domain expertise to a diverse range of projects. Ensure key executives, platform and project partners are kept informed and engaged. Build consensus in support of business projects through presentation of clear business use case analysis. Support Finance senior leadership, to help shape platform strategy to support business growth through efficiencies that capture scale opportunities. Deliver ongoing end-user training for Finance platforms. Critical Skills and Qualities: Minimum 5 years...

Role & responsibilities Support strategic projects to successful completion. Understand corporate operating procedures, identify functional gaps and work with Finance leadership to close such gaps. Contribute domain expertise to a diverse range of projects. Ensure key executives, platform and project partners are kept informed and engaged. Build consensus in support of business projects through presentation of clear business use case analysis. Support Finance senior leadership, to help shape platform strategy to support business growth through efficiencies that capture scale opportunities. Deliver ongoing end-user training for Finance platforms. Critical Skills and Qualities: Minimum 5 years...

Role & responsibilities Support strategic projects to successful completion. Understand corporate operating procedures, identify functional gaps and work with Finance leadership to close such gaps. Contribute domain expertise to a diverse range of projects. Ensure key executives, platform and project partners are kept informed and engaged. Build consensus in support of business projects through presentation of clear business use case analysis. Support Finance senior leadership, to help shape platform strategy to support business growth through efficiencies that capture scale opportunities. Deliver ongoing end-user training for Finance platforms. Critical Skills and Qualities: Minimum 5 years...

Looking for "Account Payable Executive " Job Description:- Akhil ,Tally ERP Book keeping TDS/GST AR & AP AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact- Bhoomi:8890492756 Divyam:8905344933

The ideal candidate for this Full Time IT position located in Pune should possess basic troubleshooting skills for Desktops and Laptops along with Software. It is essential to have knowledge of SLA and its criticality, good Emailing Skills using Outlook, and a basic understanding of Windows and Linux environments. The responsibilities include observing and alerting Threshold Violations, monitoring and managing Incidents, reporting Incidents within the SLA, following the escalation process, being attentive and vigilant in observing incidents through monitoring tools, multitasking, handling multiple support tickets simultaneously, providing Desktop Support & Helpdesk Support, possessing comple...

TEAM LEADER || INTERNATIONAL BPO || VERY VERY EXCELLENT ENGLISH COMMUNICATION SKILLS SHOULD BE THERE ( APPLY ACCORDINGLY) On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSA...

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Require 2 years exp as a Team lead on paper Skills- ITIL/ITSM/Incident/Ticketing/IT Support/IT Service desk/Technical support Total 4 years exp in Service desk Bangalore CTC- 9 LPA Graduates WFO Night Shifts/Rotational shifts Contact-9509529566

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14PA based on Last CTC and Experience Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18PA based on Last CTC and Experience Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including ...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 Year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT : Sanjana- 9251688426

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 to 5.4 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Supp...

As a Managed Services Analyst/Reconciliation Specialist/Data Acquisition in our team based in Chennai, you will leverage your 10 years of experience to excel in various key responsibilities. Your primary focus will be on ensuring service delivery meets agreed-upon service level agreements (SLAs) and maintaining clear and effective communication with clients regarding service status, issues, and improvements. Your role will involve identifying, diagnosing, and resolving technical issues efficiently and effectively, while maintaining up-to-date documentation for service arrangements, configurations, and procedures. Building and maintaining strong relationships with clients, addressing their ne...

Immediate Hiring for Team Leader Location-:Gurugram Shift-: US shift Min 2 Yrs Exp as TL in Int Voice Process Performance Management, Attrition and Shrinkage Call@9354045326 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 10 LPA in Gurugram Exp of Voice Process in International BPO. Excellent Communication Skills Rotational Shifts with 5 Days working both side cabs Call@9354045326 / 9953262467

Join our Team About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution, What you will do: Service Alarm Monitoring Alarm Management for the assigned Network Services Ticket Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the f...

About Us Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs, With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India, Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLAs, Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist In this role, you will be responsi...