1049 Sla Jobs - Page 3

Candidates should be from BPO/BPM Background Total Experience - 11+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Sec.30; Gurugram College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship man...

Job Description We are looking for an Informatica PowerCenter Support Engineer with 1+ years of experience in ETL support, monitoring, and issue resolution. The candidate will be responsible for monitoring jobs, troubleshooting failures, reports, Health insurance

DevSecOps Engineer with 5+ yrs in AWS networking, Cloudflare (WAF, Zero Trust), CI/CD (GitHub/GitLab), Terraform, and Python. Drive SLA/KPI improvements, automate infra ops, and design secure global systems. Strong team player and fast learner.

Role & responsibilities Job Title: Desktop Team Leader Location: Chennai Qualification: Any Graduate Experience: 4+ Years Preferred candidate profile Job Summary: We are looking for an experienced and dynamic Desktop Team Leader to oversee a team of desktop support engineers, ensuring smooth IT operations, timely issue resolution, and excellent end-user support. The ideal candidate should have hands-on technical expertise, leadership qualities, and strong communication skills. Key Responsibilities: Lead, mentor, and supervise the desktop support team for day-to-day IT operations. Provide technical guidance in troubleshooting desktops, laptops, printers, and peripheral devices. Ensure timely ...

Required Skills & Experience: Should have 2-5 years of experience Service Desk experience with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Pre...

Hi Career Seekers, Job Title: Team Lead Collections (BPO Sector) We are currently hiring for the position of Team Lead Collections in our BPO operations. The ideal candidate must be a local resident of Bangalore with prior experience in handling collection processes. Location- Bangalore CTC- Up to 5 LPA Key Requirements: Proven experience in Field Collections is mandatory Minimum 1-2 years of experience should be documented as a Team lead into a Collection process. Strong leadership and people management skills Should be handling minimum 15-20 Field collection executives. Graduation is Mandatory. Ability to analyze reports and implement process improvements As a Team Lead, you will be respon...

JOB RESPONSIBILITIES Lead and manage all core ITSM functions, including Incident, Request, Problem, and Change Management. Track, monitor, and ensure timely resolution of tickets logged in the ITSM tool; escalate as necessary to avoid SLA breaches. Identify potential escalations, communicate with relevant stakeholders, and drive prompt corrective action. Ensure strict adherence to ITSM policies and ITIL best practices. Regularly monitor SLA performance, analyze breaches, and implement improvement measures. Lead and mentor the ITSM support team across PAN India; oversee training, performance management, and succession planning. Identify process improvement opportunities and deliver process tr...

Notice Period-Immediate Joiner or Max 10 days(Do not share long notice period profile.) Permanent Payroll - Anlage Infotech Client - CAPGEMINI Location- Pune, Mumbai, Bangalore - HYBRID -( 1/2 days in a week ) Role & responsibilities - ServiceNow CSM Certification mandatory Locations - Pune, Mumbai, Bangalore A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 710 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework...

Responsibilities * Manage a team of non-voice US Healthcare process agents to ensure efficient handling of international emails and chats. * Monitor KPIs, SLAs, shrinkage, and attrition rates to identify areas for improvement. * Develop and implement strategies to reduce shrinkage and attrition while maintaining high-quality service levels. * Collaborate with other teams to resolve complex customer issues. Job Requirements * 4-8 years of experience in BPO non-voice processes or similar industries. * Strong knowledge of email support, chat support, international non-voice processes, KPIs, SLAs, shrinkage, attrition management.

Team Leader with 1+ year experience needed to manage reps, hit targets, and improve KPIs (attrition, CSAT, AHT). Must be open to a 5-days working 2 week offs Must have worked in international on paper for 1 year call HR : 8355898680

We are seeking a Relationship Manager Business Development to strengthen customer relationships, drive financial growth, and expand our market presence. The role requires strong client management, sales acumen, and the ability to work with cross-functional teams to deliver value-driven solutions. Key Responsibilities Primary: Build and nurture strong relationships with key customers. Collaborate with internal teams (sales, engineers, senior management) to address customer needs. Execute sales plans to achieve revenue targets. Conduct regular client meetings to ensure satisfaction and long-term engagement. Manage price and SLA negotiations. Handle client escalations and resolve objections eff...

We are seeking a Relationship Manager Business Development to strengthen customer relationships, drive financial growth, and expand our market presence. The role requires strong client management, sales acumen, and the ability to work with cross-functional teams to deliver value-driven solutions. Key Responsibilities Primary: Build and nurture strong relationships with key customers. Collaborate with internal teams (sales, engineers, senior management) to address customer needs. Execute sales plans to achieve revenue targets. Conduct regular client meetings to ensure satisfaction and long-term engagement. Manage price and SLA negotiations. Handle client escalations and resolve objections eff...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Contact: Chanchal- 9251688424

Job Title: Assistant Manager Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 20+ customer service associates. Monitor daily performance, ensure adhe...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining ) SALARY STRUCTURE : FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Job Description Candidate should be from International Voice process Candidates from International Telecom background would be preferred This role is opened only for diversity candidates. Total Work Experience: 8-11 Yrs Relevant Work Experience: 1+ years (Assistant Manager on paper) Shifts - US Location: Airoli (Navi Mumbai) Role & responsibilities- C1 Level communication skills Handling voice or blended process Team Management Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR NPS, eNPS Education- Any Graduate

Job Description: Tech Support Engineer CYBX App Location: Mumbai Experience: 2 TO 3 years Employment Type: Full-time About Us CYBX is a next-generation cybersecurity application that protects individuals and enterprises from evolving digital threats. We are looking for a Tech Support Engineer who can provide timely, empathetic, and effective support to our users, ensuring they have a seamless experience with the CYBX platform. Role Overview As a Tech Support Engineer, you will be the first line of contact for our users. You will troubleshoot technical issues, guide users through solutions, and escalate complex problems to the engineering team when needed. Your role will directly influence cu...

Job: BPO Manager Company: BLS E-Services Pvt. Ltd. Location: Gurugram, Haryana Salary: 8 LPA About BLS E-Services Pvt. Ltd. BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer satisfaction. Job Summary We are seeking a dynamic and experienced BPO Manager to lead and optimize our customer service operations. The ideal candidate will have a proven track record in managing large teams, improving operational efficiency, and ensuring high-quality service delivery in a fast-paced environment. Key Responsibilities ...

Role & responsibilities Start with a project to consolidate payroll and compensation processes and relevant knowledge from various countries in the MEA Global Centre in Pune (Middle East and Africa Payroll) Be responsible for conducting payroll and compensation processes for various countries, incl. documentation and third-party management (e.g., for gross to net payroll calculations, statutory compliances, etc.) Responsible for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with the vendor Responsible for effective and efficient delivery of Payroll across the network deliver SLAs (service level agreements), KPIs (Key Performance In...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Role: Manager / Senior Manager- IT & ERP Exp 10-15 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Key Job Responsibilities: Deployment, Implementation and Customization of ERP Module Farvision Setup and configuration of new Projects/Business Units/Workflows etc. ERP data rectifica...

Job Title: Site Reliability Engineer (SRE) Experience Range: 5-7 Years Location: Bangalore / Hybrid Employment Type: Full-time About the Role We are seeking a skilled Site Reliability Engineer (SRE) to design, build, and maintain highly available, scalable, and reliable systems. The ideal candidate will have a strong background in infrastructure management, DevOps practices, cloud platforms, and observability tools . You will collaborate with cross-functional teams to ensure system stability, performance, and security while driving automation and continuous improvement initiatives. Key Responsibilities Software Development & Automation Develop, test, and maintain high-quality software soluti...

Essential Job Functions: Good understanding of Banking Functional Requirements Specifications and Software Requirements Specifications. Banking experience in handling of core banking solution and development of solutions. Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management Analyze and interpret data to inform solution design and client engagement strategies. Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges. Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery. Conduct in-depth analysis, trans...

Role & responsibilities a. Interacting with new as well as existing clients and generate business from both. b. Digital Marketing c. Classifying target market and reaching out to the right point of contact and pitching for products and services suitable to the clients. d. Showcase of Complete product and services of CBT Infotech. e. Interacting with internal technical, talent acquisition and training team conducting regular meetings with the team and tracking progress. f. Regular meeting with clients and updating MIS g. Interacting with CBT consultants at client side and providing required support and ensuring the availability of consultants for specific clients. h. Responsible for providing...