618 Sla Jobs - Page 3

Responding to client support requests.Be available via different channels like email, phone and the ticket system for all user requests(Incidents/Service Requests)based on the defined process. Dispatch tickets if they cannot be solved directly

Opening : Fund Accountant Location : Malad , Mumbai Graduate From Commerce Background Experience : 6 months to 2 years Mode : Hybrid Direct Responsibilities Acquire complete understanding of NAV Calculation & its related functions with various parties involved. For example: Custody, TA, Pricing, Corporate Actions, etc. Become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of NAV Calculation Processing & Review across all funds & instruments types. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving. Adhere to Quality SLA of 98% & above while processing NAVs. Be proactive in resolving queries and escalate immediately to the supervisor on any issues/queries/escalations. Participate in preparation of Key/Standard Operating Procedures for each process migrated to Chennai. Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date. Carry out other ad-hoc duties may arise from time to time, mainly on month ends & year ends. Contributing Responsibilities Monitor the respective group mail box and respond quickly to the queries. Adhere to timeliness and quality as stated in SLA. Ensure there is NO Financial impact/loss to the organization. Ensure ISAE 3402 checks are understood and followed. 100% compliance is must for all NAV packs. Act as a back-up in the absence of other team members. Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds. Should come up with minimum one process improvement/automation initiative per quarter. To share the process/product knowledge with fellow team members. Technical & Behavioral Competencies Ability to communicate to others in a clear, articulate fashion. Good written and oral communication skills. Good listening and questioning ability. Be able to express ideas effectively in individual and group situations Ability to plan work ahead and to prioritize workload. Ability to work in an organized manner. Must have an attention to detail Generate creative solutions to problems. Always looks for ways to improve services and processes. Be able to adapt to markets and clients evolution. Contact us below mentioned mail: gauri.singh@kiya.ai - Send your update resume.

Looking for "Account Payable Executive " Job Description:- SAP ,Tally ERP Employee reimbursement Vendor bill MIS report AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which would be on rotational basis within the team. Thinking out of the box solutions for issues raised by the customer. ITIL3/4 foundation certificate is good to have Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory Knowledge of BMC helix ticketing tool system Excellent communication skills Customer focused and results oriented. Ability to work alone or as a member of a team. Readiness to work on shift working pattern and weekend basis. Responsible and organized. Logical thinker Passion to learn new concepts, technologies, and processes.

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

You have 3+ years of functional experience in Oracle EBS modules including AP, AR, GL, CM, FA, EB Tax, and SLA. You have a good understanding of project implementation methodology and documentation such as BR10, BR30, MD50, BR100, test scripts, and user guides. Your knowledge includes finance process cycles and business process configuration. With at least 3 full cycle implementation projects under your belt, you are adept at gathering requirements, analyzing, and proposing solutions. Your capabilities also extend to conducting Super user training, UAT, and working on R12 Implementation or R12 Upgrade projects. Onsite experience would be beneficial. You will collaborate with the Oracle DBA team, assist the functional team in creating the FSD, interact with business stakeholders, create Tech Specification Documents, and provide design suggestions to clients. Additionally, you will support the functional team in documenting results, testing, expediting UAT, and resolving issues to ensure business satisfaction. Your experience should include working on custom developments and integrations. If you possess the required skills and experience mentioned, please feel free to reach out via email at komal.sutar@ltimindtree.com.,

Responsibilities Analyses and resolves information system issues related to the desktop computing environment, • network applications, production applications, and hardware. • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. • Deploy other hardware requested through arranged collection in the IT dept. or set up at the users desk. • Local asset management. • Support and assist users with JML (Joiner, mover leaver) process • Support and maintain local conference and meeting room equipment • To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and • resolved to agreed targets as defined in the Service Level Agreement (SLAs). • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary. • Manage calls with 3rd party suppliers where necessary through to closure • Escalate calls where necessary to the support manager, report on status of outstanding calls • Builds relationships with other international support teams to create a cohesive support team • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc • Consult with local business and senior leadership to evaluate support requirements and execution planning. • Drive local optimization efforts by identifying service issues and implementing improvements by • automation, self-service and other measures. • Drive technology adoption of end user services related applications and systems • Support Audits related activities alongside other tech functions and business. • Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Professional Skills: Excellent technical knowledge in all key areas of EUS technologies, e.g. • Windows and Mac OS • Microsoft Office 2016, Office 365 & Teams • iOS and Android devices • Hardware and Peripherals • Mobile devices Skills about Call Management Systems, especially Service Now • Teams conferencing and enterprise voice • Audio visual systems (TV/Projector systems) and conference technology • SCCM • Basic Network Skills • ITIL certified • Experience in working in an international environment Personal Skills: • Ability to communicate effectively with members of the support team, customers and 3rd parties • Ambitious and articulate with a desire to progress their career • Excellent customer service skills • Well, presented • Ability to stay calm under pressure, Organized approach to work • Ability to manage multiple tasks at the same time • Positive and adaptable attitude, Collaborative workstyle • English Language Skill

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent communication Skills * Knowledge of quality metrics and QC tools * Salary: Up to 6.2 LPA ~ No Cabs ~ Virtual and F2F interviews ~ Immediate Joiners preferred ~ Required Excellent Communication Skills For more information about us, visit our website: www.ienergizer.com To apply, send your updated CV to: vanshika.kakkar@ienergizer.com Or reach out to me directly at: 9289640609 Looking forward to connecting with you Best Regards, Vanshika Kakkar TL - HR 9289640609

Job Title: Analyst / Senior Analyst / Lead Analyst Fund Accounting Experience: 1 to 10 Years Location: Bangalore Analyst Up to 15 LPA Senior Analyst - Up to 20 LPA Job Responsibilities: As a part of the Fund Accounting team, you will be responsible for end-to-end operations related to Private Equity, Real Estate, and Hedge Fund portfolios. This role requires attention to detail, strong analytical capabilities, and experience in financial operations and reporting. Core Responsibilities: Handle Fund Accounting and Financial Operations, including: Bookkeeping, Journal Posting, and Preparation of Financial Statements. Management Fee, Carried Interest, and Expense Calculations & Postings. Capital Call processing and Capital Call Memo Preparation. Investor Distribution Calculations and Memo Preparation. LC (Letter of Credit) Opening, Follow-up with LPs for funding. Fund Transfer, Wire Preparation, and LC Reconciliation. Cash Reconciliation, Cash Tracking, and Posting Journal Entries. Prepare and review: Investor Reports and Fund Performance Reports in line with SLAs. Capital Transaction Reports and Valuation of Portfolio Investments. Daily and periodic Cash and Financial Reporting. Ensure compliance with agreed TATs and provide error-free deliverables. Work with internal applications and platforms for partnership accounting. Contribute to process enhancements by suggesting and implementing process improvement ideas. Maintain a healthy and professional work environment with strong interpersonal skills. Collaborate closely with cross-functional teams to handle daily operations smoothly. Desired Skills & Qualifications: Strong understanding of Fund Accounting principles and Financial Reporting. Prior experience in Private Equity, Hedge Funds, or Real Estate Funds is preferred. Proficiency in MS Excel and accounting software/tools. Good communication and stakeholder management skills. Ability to work under pressure and manage deadlines effectively. Best regards, Manish Chauhan HR Executive| Career Guideline Mumbai 9136520859 manish@careerguideline.co.in

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Job Description We are looking for skilled L2 Network Security Engineers to join a dynamic technical support team for a long-term project in Hyderabad / Chennai . Ideal candidates should have hands-on experience in firewall technologies and strong troubleshooting skills using Wireshark . Key Responsibilities: Provide L2-level support for firewall and network security incidents . Troubleshoot and analyze traffic using Wireshark and related tools. Handle and resolve escalations from L1 support in line with SLAs. Collaborate with internal teams to ensure timely resolution. Work during US Shift hours (night shift). Document solutions, technical issues, and procedures. Required Skills & Qualifications: Minimum 2 years of experience in network security and firewall support . Hands-on expertise in tools like Wireshark . Familiarity with firewalls (e.g., Palo Alto, Fortinet, Checkpoint) is a plus. Strong understanding of TCP/IP, VPN, IDS/IPS, and network troubleshooting. Graduation (any stream) is mandatory . Who Should Apply: Candidates with strong troubleshooting skills in network security. Those who are comfortable working night shifts . Individuals who can join immediately or within 1530 days . Feel free to reach out at gurpreet.singh@esolglobal.com or 7087000690 (WhatsApp)

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Job Summary: We are hiring an experienced RTR (Record to Report) Specialist with a solid background in finance operations within a BPO setting. The ideal candidate must have hands-on experience in RTR processes along with proven transition/migration experience. Key Responsibilities: Execute and manage end-to-end RTR processes including journal entries, general ledger accounting, intercompany accounting, and month-end/year-end closing activities Ensure timely and accurate financial reporting in accordance with accounting standards Drive and support process transitions including knowledge transfer, documentation, and stabilization Identify and implement process improvements for operational efficiency Ensure adherence to SLAs, KPIs, and compliance requirements Work closely with internal and external stakeholders to support business needs Mandatory Requirements: 3+ years of RTR experience in a BPO environment Proven experience in process transition/migration within finance Strong understanding of Record to Report workflows Proficient in accounting tools and ERP systems (e.g., SAP, Oracle) Strong communication and stakeholder management skills Preferred Qualifications: Bachelors degree in accounting, Finance, or a related field Exposure to insurance accounting (added advantage, not mandatory) Experience with automation/analytical tools (e.g., Excel macros, Power BI) is a plus Shift Timing: 2:00 PM to 11:00 PM. (5 Days WFO). 6-12 Months C2H Model (Conversion and Extension) One way Cab facility provided. Interview round: 3 Rounds (Telephonic round, Technical round and HR discussion) Note: We are accepting only R2R profile from BPO sectors The applicants should have extreme good communication skills. 3 or 3+ years of experience must have into R2R Process. Notice period: Immediate joiners or 20 Days. Interested Applicants can reach out to me with your recent updated CV. Regards Nithin N 8660251618 nnithin@astoncarter.com

Job Title: Tier 1 Technical Support Exigen Insurance Suite v2O Location: Hybrid/Remote Employment Type: Full-Time Shift: Night Shift Experience Required: 5-6 years Industry: Insurance / IT Services / Support Job Summary Seeking a proactive, experienced Tier 1 Technical Support Specialist with strong knowledge of the Exigen Insurance Suite v2O . You'll be the primary frontline support, responsible for effective issue triaging and resolution tracking to ensure user satisfaction and system reliability. Key Responsibilities Provide Tier 1 technical support for the Exigen Insurance Suite v2O. Act as the first point of contact for userreported issues and service requests. Perform issue triaging, document accurately, and escalate to Tier 2/3 when necessary. Translate technical details for nontechnical users with clarity. Keep meticulous records of support tickets, resolutions, and followups. Collaborate with cross-functional teams to expedite issue resolution. Monitor support queues, meet SLAs, and escalate blockers as needed. Develop and update knowledge base content for recurring issues and best practices. Required Knowledge & Skills Exigen Core Modules PolicyCore core policy administration including underwriting, quoting, rating, commission, selfservice portals, document management, and analytics BillingCore end-to-end billing lifecycle management, invoicing, reconciliation, payment integration ClaimCore (ClaimScore) – integrated claims management with scoring and workflow for first notice of loss, adjudication, fraud detection, reserves, and payments. Integration & API Knowledge Familiarity with Exigen DXP and digital APIs , understanding how service integrations work across PolicyCore, BillingCore, and ClaimCore Technical Troubleshooting Experience reproducing issues in lower environments (dev/preprod) to support debugging and escalation. Insurance Domain Fundamentals Solid grasp of insurance concepts: policy lifecycle, underwriting, claims adjudication, billing cycles, product definition, and regulatory compliance. Requirements Experience: 5–6 years in technical support/help desk roles, ideally within insurance or financial services. Technical Skills: Hands-on experience with Exigen Insurance Suite v2O: PolicyCore, BillingCore, ClaimCore; APIbased integration; sandbox environment troubleshooting. Communication: Strong verbal and written abilities; adept at explaining technical issues to nontechnical audiences. Tools: Experience with ticketing tools (ServiceNow, JIRA) preferred. Professional Traits: Self-starter, client-focused, dependable, and able to escalate issues effectively. Certification: ITIL Foundation certification is a plus. Preferred Qualifications Prior support experience with Exigen OneSuite or SaaS-based core systems. Demonstrated expertise with API/DXP-based integrations. Deep understanding of insurance lifecycle policy administration, claims handling, billing.

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: WhatsApp me your CV at sonam.singh1@igtsolutions.com

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

KPMG India is looking for Analyst - Accounting Controlling and Reprting Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Experience in Background Verification Team Lead is mandatory SLA adherence Coaching and feedback Should be good at escalation handling Should have good process understanding Should be okay with Rotational Shifts F2F Interview and WFO only

*Responsible for Managing RCM Client accounts. *Should be able to do production planning & control *Monitoring of client metrics as part of Practice Management *Monitor internal KPIs/SLAs Contact Person :HR -7539927521

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 YAGYANSHI- 9821182648 SIYA-7565006262 NOTE ------ ## WE ALSO HAVE OPENING WITH CNX IN DIVYASHREE TOWER --- BANNERGHATTA --- ROAD FOR SEMI TECH SUPOORT VOICE ROLES -- SALARY --UPTO RS 4.78 LPA FOR CANDIDATES WITH 1 YEAR VOICE EXP ONE SIDE CAB / 5 DAYS WORKING CALL -- ANY OF THESE HRS FIOR THIS PROFILE MAHVISH 9628373766 SIMRAN 9821182647 DEVIKA - 9821182651 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

As a best-in-class company transitioning to advanced processes and digital technologies, Manpower Group is seeking an experienced technology owner to support transformation and ongoing projects. In this role as the Oracle Fusion Finance Functional Support Lead specializing in R2R/P2P/I2C, you will be responsible for managing Oracle Fusion Finance modules production support for a group from offshore. Your role will involve configuration activities related to Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, and more. You will have overall ownership of technology support for R2R/P2P/I2C processes and lead a team to ensure the production support of Oracle Fusion Applications. Collaborating with the implementation team, you will oversee the transition of R2R/P2P/I2C processes and evaluate, implement, and support key IT systems to enhance current support processes for Oracle Applications. Additionally, you will support business users on issues in R2R/P2P/I2C processes, monthly close cycles, and interfaces with external systems for journals, cash, and invoices. Maintaining the global template for R2R/P2P/I2C, you will organize regular Service Review meetings, provide status reports to internal management, drive Business Process Excellence, and seek continuous improvement in processes. Qualifications for this role include a graduate degree, a solid understanding of Accounting in Oracle Cloud and Accounting processes, and 4+ years of experience in Oracle Fusion Financials Functional or Techno-Functional areas. Hands-on experience with the mentioned modules and configurations is essential, while familiarity with FCCS/EDM is a plus. Understanding of SOD and SOX, ability to work in a team, and leadership skills are also required for this position. The successful candidate will demonstrate a curious and service-oriented mindset, with a commitment to diversity and inclusivity.,