1583 Sla Jobs - Page 29

Role & responsibilities desktop support, sla management, ticketing tools Preferred candidate profile

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

We are hiring for Quality Analyst (Not tech background) Looking for candidates with the following skillsets: Quality Analyst, Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Job Location- Noida Notice Period- Immediate - 45 Days Note- Should be flexible to work in night shifts and work from office. Years of experience & Salary 3.6 Years 8 Years (Quality Analyst)- 5.50LPA - 7.50LPA + Variables 10 Years- 16 Years (Quality Analyst Lead)- 11LPA- 17LPA fixed + Variables Work from office. Qualification- Any graduate and postgraduate. Job Summary What are we looking for? •Quality Assurance (QA) Quality Auditing Adaptable and flexi...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbook...

Director/Sr. Manager PMO (Project Management Office) Work Location & Hours: Bangalore (onsite, 2 PM11 PM IST), overlap with US time zones Working days : 5 days WFO Total exp : Min 14 Interested candidates please share your updated resume to : Suneetha.d@truglobal.com contact No: 9513059942- Suneetha D Role Purpose: To drive organization-wide delivery governance, ensure delivery excellence, and align strategic initiatives with business goals Core Responsibilities: Project/Service Delivery Management - T&M, Managed Services, and Fixed Bid models On-time, SLA/KPI/milestone-driven delivery Project Financial Management Budget tracking, cost control, revenue leakage, profitability analysis Risk & ...

Job Overview: We are seeking a skilled Mid-Level Technical Support Engineer with 46 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities: Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resoluti...

We have excellent opening for the position of Team Leader. Qualification : Any graduate Experience: 5 to 10 Yrs Job Location: Pune (Pimpari) JD as follows Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement. Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents Lead team providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Managing Stakehoders (software provider, consultants) Domain Knowledge. ERP platforms (SAP, Oracle, PeopleSoft). - Testing, implementation. Project Management, data & system integration. Stakeholder Communication, liaison skills Negotiating, SLAs Perks and benefits Competitive Remuneration & growth opportunities

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Job Title: Lead FTTH Wireline- Delivery Location: Pune Department: B2B Job Summary: The FTTH-Wireline Delivery Lead is responsible for planning, coordinating, Supervising wireline FTTH delivery, managing team, and providing technical support on field Key Responsibilities: Work on solution and delivery for links FTTH connectivity. On ground coordination with NOC /Field team/ Planning/ SCM as per BAU. Skill Set required- Transport Nwt/NWT topology/Router and Switching/FTTH fiber connectivity. Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes. Ensure adherence to SLA, project delivery towards customer satisfaction. Conduct regular F...

Job Purpose Provides advanced accounting and financial support with key responsibilities in financial accounting, statement preparation, and reconciliation. This role requires a seasoned professional who can meet client service level agreements (SLAs) and timelines, coordinate with geographically dispersed teams. This position plays a crucial role in maintaining accurate and compliant financial operations while supporting regular and ad hoc reporting needs Key Result Responsibilities Execute financial accounting tasks, including the preparation and reconciliation of various statements of accounts, adhering to client SLAs and timelines. Manage the timely and accurate closure of monthly, quart...

Role Summary: Were looking for a customer-focused Senior Technical Support Engineer to provide technical assistance and issue resolution for our global pharmaceutical compliance and serialization customers. This role is critical in ensuring smooth operation, quick response times, and high-quality support in a regulated environment. Key Responsibilities: Provide L2/L3 support for customer issues related to serialization, traceability, and compliance workflows. Investigate and resolve issues involving EPCIS events, master data, partner integration, and XML/API communications. Work closely with cross-functional teams to escalate and resolve software or configuration issues. Support onboarding t...

Role: IT Helpdesk Manager Experience Required: 1012 Years (IT Support / IT Infrastructure / IT Helpdesk) Key Requirements: Minimum 5+ years of experience working with US clients and managing teams. Strong expertise in Azure, MS Office 365, Intune, AWS, IT Operations . Must have worked as an IT Manager (on papers) for at least 1 year . Graduate qualification is mandatory. Only Male candidates eligible. Job Details: CTC: Up to 25 LPA Work Mode: Complete Work from Home Working Days: 5 days (Saturday & Sunday fixed off) Contact: Varsha – 9251688428

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Dear Candidate, We are hiring for Team Lead Application Support at Thane Work mode- Work From office JD We are looking for an experienced and dynamic Team Lead - Application Support to manage and oversee the organizations critical applications. The ideal candidate will possess a strong technical background, with expertise in vendor management, project management. Key Responsibilities: Vendor Management : Establish and maintain strong relationships with third-party vendors and service providers. Collaborate with vendors to ensure the timely delivery of IT services and solutions. Negotiate contracts, manage performance, and ensure service level agreements (SLAs) are met. Application Management...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage IT assets through asset management tools like ServiceNow Asset Management. Collaborate with team members to resolve complex technical issues.

Good Communication with International Voice Support experience. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues. Basic knowledge on MS office. Roles & Responsibilities. To maintain high login Efficiency (Availability) for customers To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance. Role & res...

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work wit...