1583 Sla Jobs - Page 28

HR Tech Application Support Manager Oracle Fusion Payroll Role Summary: Lead and manage HR Tech support for Oracle Fusion Payroll (US & Canada), overseeing daily operations, system enhancements, releases, and upgrades. Act as SME for payroll processes, reporting, and integrations. Collaborate with HR, IT, and vendors to drive system optimization and ensure seamless delivery. Key Responsibilities: - Manage support and enhancement projects across Oracle HCM modules - Lead release planning, upgrades, and change control - Provide consultative input on system design and configuration - Resolve escalated issues and oversee ticketing system - Mentor team members and foster continuous learning - Coo...

Were Hiring: Account Manager – Staffing Location: Talwade, Pimpri-Chinchwad (Pune) Experience: 3–4 Years in Staffing Joining: Immediate Joiners Preferred Walk-in drive: Monday to Wednesday Location: Kharadi, Pune We are looking for a dynamic Account Manager with proven experience in staffing who can manage client relationships, drive delivery, and support business growth. Experience working at client locations will be an added advantage. What You’ll Do: Act as the primary point of contact for clients Manage end-to-end client accounts and staffing requirements Partner with recruitment teams for seamless delivery Ensure SLAs and client satisfaction are met Apply now or share your resume at Mah...

The role at Apple offers you the opportunity to be a part of a team that is dedicated to providing exceptional support to all Apple employees worldwide. As a member of this diverse and dynamic team, you will play a crucial role in managing data and records for multiple countries, ensuring compliance with regulatory requirements, and enhancing the global employee experience. Your responsibilities will include processing complex data updates, maintaining file storage, and managing business essential records. With your excellent communication skills and consultative approach, you will navigate through complex transactions, troubleshoot issues, and ensure the strictest compliance with profession...

Need Grads with min 8yrs experience on paper in International As a Training Manager, min 2yrs experience Salary up to 14.5lpa (Based on last one) Location- Gurgaon Work from Office Excellent comms skills Call for more details:- HR Ritika- 9289133009

Job Description Summary : Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines. Must be able to work flexible hours as needed including being available for off hours support. Basic Knowledge on Cloud Azure and infrastructure concepts needed Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed Adhere to Cloud policies, procedures, methodologies, and quality standards. Escalates issue that may have a impact Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed. Manages case quality to ensure customer satisfaction and ROI. Provides regular com...

As a Quality Manager for Finance and Accounting (FnA) processes, your primary responsibility will be to oversee the end-to-end quality management for all aligned processes, both for new hires and day-to-day operations. Leading a team of Quality Analysts and leads, you will ensure that all deliverables are completed accurately and within the specified timeframes. Your role will involve devising a robust sampling strategy, calibration methods, ISO compliance, and handling customer complaints or incidents efficiently. It will be crucial to identify opportunities for continuous improvement projects to enhance process efficiency and overall business performance. You will also be leading or mentor...

Role: Customer Support - Voice Process Freshers and experienced both can apply For experienced; Required minimum 1 year of Customer Service experience Languages Required: English and Hindi Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : For fresher- 20k Take home ; 25k CTC For exp- 23k Take home; 27k CTC Contact: Varsha- 9251688428

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office Pune Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Data Base Administrator has Exp.of Design & implement scalable database architectures, considering both NoSQL & relational databases. Architect & deploy in-memory caching solutions to enhance application performance and scalability.

People / Management To take responsibility for the day-to-day supervision of any direct reports. To delegate tasks as and when appropriate to team members to ensure the effective and efficient running of the department. To develop staff through coaching, advice, and motivational techniques to help the Call Centre and Guest Services teams to maximize customer experience from inbound calls. To hold regular one-to-one meetings and performance reviews with Support Advisors. To quickly identify and address any staffing issues with or between Team Members when appropriate, or on Page 2 refer any such circumstances to the appropriate department or manager for resolution. To performance manage all t...

Preferred candidate profile Notice period: Immediate to 15Days or serving notice period Location: Hyderabad and Bangalore Exp: 4-8Years Role & responsibilities RTR FICO Resource Project Name SWIFT Job Description FI Functional Resource for RTR ( Record to Report) Processes Must have a deep & strong understanding of Accounting Principles and the SAP FICO Modules Must have done 1-2 end to end implementation of FICO Modules and the Integration to HCM/SD/MM Should be able to analyze client business processes, gather requirements, maintain data mapping document of interfaces & conversions. Must be skilled in user support, troubleshooting and error resolution. Strong written and communication skil...

The role of an SAP LE Consultant involves providing on-demand support to Global Business Process and Operational Divisions Teams, as well as partners responsible for the administration of data centers. You will be accountable for addressing solution issues escalated to the Global Support team, ensuring proper ticket responses, fixes, testing, and closure according to defined processes. Your support will primarily be functional, including analysis, feedback, and recommendations. Additionally, you will analyze release content within your area and recommend optimal testing organization, liaise with regional/local support teams and testing factory for release validation, challenge and validate r...

Job Title: Manager Cloud Operations Location: Bengaluru This position requires flexibility to work in a 24/7 environment with monthly rotational shifts Cloud Infrastructure & SaaS (AWS preferred) Proven uptime guarantees (e.g., 99.9%+) Hands-on AWS services: EC2, VPC, IAM, RDS, Lambda, ELB SaaS architecture or multi-tenant experience DR planning and cloud cost optimization Monitoring & Incident Management Tools: Datadog, Prometheus, New Relic, Grafana, CloudWatch Platforms: PagerDuty, ServiceNow, Zendesk, Opsgenie RCA (Root Cause Analysis) and incident triage/automation Technical Support Management 24/7 operations, SLA/KPI ownership Experience with escalation workflows and customer-facing is...

Skill required: Employee Services - Employee and Labor Relations Designation: Qualifications: Any Graduation Years of Experience: 5 to 8 years Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates con...

Job Description (JD): We are seeking an experienced ITIL Specialist / IT Service Management (ITSM) Professional to manage and support IT operations aligned with ITIL best practices. The candidate will oversee incident, problem, change, and service request management processes to ensure service quality, availability, and compliance. Position: ITIL / ITSM Specialist Location: Bangalore / Hyderabad Salary: Competitive (Based on experience) Required Skills & Experience: 38 years of experience in IT Service Management / IT Operations. ITIL v3/v4 Foundation Certification (Intermediate or Expert preferred). Strong knowledge of ITIL processes: Incident Management Problem Management Change Management...

Role & responsibilities To processes the tickets refunds for cancellations and changes, manages PNRs (Passenger Name Records) using Global Distribution Systems (GDS), stays updated on airline policies and regulations, provides excellent customer service, and maintains financial and client records. Key Responsibilities Refund Processing: Manage and process refund requests for flight, ticket cancellations or modifications. Airline Portals & GDS : Use Global Distribution Systems (GDS) and portals to manage bookings, refunds and cancellations. Coordination : Liaise with airlines and other stakeholders to ensure smooth and efficient resolution of customer queries and refunds. Skills & Qualificati...

TRP Construction is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

We are seeking a passionate and dynamic experienced Operations Professional to join our team at Manipal Hospitals! As a pioneer in Healthcare, Manipal Hospitals is one of the leading healthcare providers in India, catering to over 5 million patients annually. Our network comprises 37 hospitals across 19 cities with 10,500 beds, a talented pool of over 5,600 doctors, and an employee strength exceeding 20,000. The role available is for Operations- Teleradiology, based in Bangalore. As part of this role, your responsibilities will include: - Monitoring radiologists" productivity and SLA in MHRG Radiology Operations. - Facilitating seamless onboarding of new radiologists in collaboration with th...

Roles and Responsibilities Manage a team of customer service representatives to achieve SLA targets for AHT, CSAT, TAT, and NPS. Oversee daily operations to minimize shrinkage and attrition rates while maintaining high levels of quality. Develop strategies to improve KPIs such as SLA management, BPO operations, call center operations, rostering, escalations handling. Ensure effective communication with stakeholders through regular reporting on key performance indicators (KPIs). Contact - 9594690866 Neelam Shah

Manage Complex Qlik Sense Engagement Lead Qlik Sense project and team of 10+ people for managing the delivery and able to manage team. Define and enforce governance frameworks, best practices, and standards for Qlik Sense development, deployment, and support. Collaborate with Customer SOPC, IT Team , IT leadership, and Business Team teams to align Qlik Sense service. Able to manage SLA agreed with Customer. Oversee the administration of Qlik Sense Enterprise including server configuration, load balancing, performance tuning, and capacity planning. Manage upgrades, patching, backups, and disaster recovery protocols. Monitor usage, performance metrics, and system logs to proactively identify a...

POSITION DESCRIPTION Plan, organize and manage the application support teams to assure appropriate coverage to meet business needs Ensure adherence to service level agreements (SLAs) and exceed customer service and satisfaction. Develop best practices to implement and continually refine/improve service operations, procedures, standards. Facilitate/address triage/analysis, response, resolution, escalation and communication. Coordinate with the delivery teams and PMs/delivery managers on technology deployments, releases and maintenance of outages. Communicate timelines & schedules, operational issues and impacts to management and stakeholders. Develop and implement a helpdesk performance measu...

Job Overview: We are looking for a dynamic Operations Team Leader who can join immediate or 15 days of notice period with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initi...

Role & responsibilities • As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA. You would delegate your team to do the RCA for the production issues and coordinate with the development team for permanent fixes. Responsible for monitoring and responding to open tickets submitted through an incident management system. Ensuring effective front-end and back-end functionality of applications. • Keeping a record of configuration changes and scheduling application updates. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environment...

Job Title: Assistant Manager Outbound Sales (BPO) Location: Gurgaon Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales) About the Role: We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity. Key Responsibilities: Manage multiple outbound sales teams and their Team Leaders. Drive sales conversions, occupancy, utilization, and dialer productivity. Analyze performance data and implement improvement plans. Ensure revenue targets are met consistently. Create sales script...