1583 Sla Jobs - Page 27

International Voice Process SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

We are hiring for a Leading Data Centre organization. Job Role:- End User Support Engineer. Job Location:- Pune- Chakan & Hinjewadi (Pune candidates only preferred) Experience:- 6+years Females candidates are only preferred. Mandatory skills:- End to End User Management Asset Management Vendor Management Maintain Quality on EUS domain Incident handling and reporting MSR Reporting Good experience in Team Management. Preparing and working on various Reports & Excel. Audio Video Support Working on various Vulnerabilities on EUS Systems and reporting. SLA Service Desk Improvements. Good Communication skills. ITIL Certified.

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9386581925 / 9205503253 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9386581925 / 9205503253

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Role & responsibilities Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate category Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis. Allocate the ticket to the respective support groups and track the ticket for closure Recording, tracking, and updating incident ticket information in the service desk tool Ensure activity details are updated in the tool by the respective...

The File Share Service team is responsible for overseeing and provisioning the File Share Service globally. File Shares are operated by internal and external operational teams. The Service consists of all aspects of technology, IT assets, processes, providers and customers, finances, communication, etc. The Service team is responsible for ensuring that the Service is fit for purpose, delivered at its best, complies with company security guidelines, retains customer satisfaction, and is continuously enhanced. To achieve this, Siemens requires the following competencies in Service Management: - Orchestration of providers regarding File Share Services based on-premises and Cloud technology and ...

Role & responsibilities Accurately log all contactsincluding feedback, incidents, service requests, and information inquiries received via telephone, email, and web into the Incident Management System. Proactively manage your incident queue to ensure timely resolution within agreed Service Level Agreements (SLAs). Diagnose and resolve incidents efficiently, applying technical expertise and problem-solving skills. Maintain detailed and clear updates in the Incident Management System, including internal notes and customer communications as needed. Assign incidents to the appropriate teams or assignment groups to facilitate swift resolution. Monitor incident progress closely to ensure services ...

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Lead manage Post Closing, PQA, and Loan Origination functions in alignment with US mortgage industry standards Ensure compliance with TRID guidelines, federal regulations, investor requirements Drive operational governance, monitor process adherence Required Candidate profile Create monitor KRAs to align team performance with organizational goals Maintain service level standards (SLAs) ensure delivery within defined timelines Identify training needs, implement upskilling Perks and benefits Perks and Benefits

We are looking for a highly experienced Platform Leader to lead the end-to-end setup, delivery, and performance of large-scale RSA process Experience require from Automotive process BPO Require International BPO Experience Contact- 9311035462 (Aman)

Job Title: CRM Location: Hyderabad Company: Sioniq Job Overview We are seeking a proactive and detail-oriented CRM Executive to manage end-to-end lead handling, client engagement, and post-sales follow-up. The ideal candidate will have excellent communication skills, strong knowledge of CRM tools, and the ability to collaborate across teams to ensure customer satisfaction and business growth. Key Responsibilities Lead Generation: Create campaigns for promotional emails and WhatsApp to potential and existing databases. Lead Management: Collect leads from multiple sources (website, campaigns, events, WhatsApp, outbound, exhibitions, references, etc.).Enter leads into the CRM module and tag the...

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: Rotational Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this role requires fre...

Designation: Team Leader Customer Service (Chat) Location: Bangalore (Electronic City) Domain: E-commerce Customer Service We are looking for passionate professionals to join our fast-growing e-commerce customer service operations. If you have experience in managing chat processes, driving performance, and ensuring quality excellence, we want to hear from you! What we’re looking for: Prior experience in e-commerce customer service (chat process) Strong leadership skills (for TL role) Excellent communication and people management skills Immediate availability to join in Bangalore

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Candidate Specifications: Candidate should have minimum 6+ Years of experience. Job Description: Candidates should have good experience in Post Contract administration and hands-on experience on contracts executed under common law/Indian law. Candidates should have in depth understanding of Contract Lifecycle Management software and Monitoring the Obligations and KPIs. Candidate must be from Law Background/ Chartered Accountant/Masters in business administration/Masters in Engineering/Masters in Economics/Masters degree in law. Candidates should have good exposure in procurement of capex works contracts, evaluation of change orders / payment processing and reconciliation of major project con...

At EY, you will be a part of a globally connected powerhouse of diverse teams that will help you shape your future with confidence. As a Guidewire Claims Support Engineer, your primary responsibility will be developing, implementing, and supporting solutions within the Guidewire Claims Management module. This role involves engaging in maintenance and support activities to resolve production issues effectively. Collaboration with business analysts, project managers, and other developers will be essential to ensure that the claims processing systems are efficient, effective, and aligned with business objectives. Key Responsibilities: - Design, build, support, and defect fixing - Perform root c...

As an Internal Controls Consultant at Chain IQ, you will play a crucial role in supporting the Head of Internal Control to optimize the use of reporting, analysis, and internal control systems across our global locations. Your responsibilities will include providing services for recurring projects, acting as a point of escalation for customer requests, and contributing to the creation and fulfillment of the internal control plan within SSC Bucharest and maintaining an efficient internal control framework for all departments within the Chain IQ group and its clients. You will be expected to adhere to the policies and procedures related to the internal control activity within Chain IQ, ensurin...

The job involves independently leading transitions for a business cluster or multiple transitions/engagements within a cluster. You will be responsible for training, managing, mentoring, and directing Program Leads and Project Managers executing these transitions. Building a strong rapport with key client managers, internal and external stakeholders is crucial. Ensuring compliance and continuous improvement to the WNS transition methodology is a key aspect of the role. Your focus will be on achieving positive transition outcomes, including deal financials alignment, customer experience management, and metrics delivery visibility from day one of go-live. Additionally, you will work on enhanci...

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Job Title: - Manager - Post Contracting Candidate Specifications: Candidate should have minimum 8+ Years of experience Job Description:Candidates should have good experience in Post Contract administration and hands-on experience on contracts executed under common law/Indian law Candidates should have in depth understanding of Contract Lifecycle Management software Monitoring the Obligations and KPIs Candidate must be from Law Background/ Chartered Accountant/Masters in business administration/Masters in Engineering/Masters in Economics/Masters degree in law Candidates should have good exposure in procurement of capex works contracts, evaluation of change orders / payment processing and reco...

We are hiring an OKTA Engineer with strong expertise in Office 365 and Active Directory. Required Candidate profile Key Skills Required: Hands-on experience in OKTA Administration Strong Exposure - Office 365 and Active Directory Good troubleshooting and problem-solving skills

Required Skills & Experience: Should have 3-9 years of experience Service Desk experience with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Pre...

Milestone Management: Job Roles and Responsibilities: Should have experience relevant experience in Milestone Management/ Foreclosure / Default Servicing Should have a good process knowledge on Sale Postponement/Cancellation requests, FC Holds, FC Module Conversion, Pre-Sale Certifications and Subordinate Govt Lien Review Should have good understanding on State processes, Pleadings, Filings, Milestones, Attorney connects on FC timeline updates. Should have good understanding in Demand/Breach Letter reviews, Sale Certifications, First Legal and judgement entries, FCL Dismissals, FC Resume Request, Tax Sale risk reviews. Should be able to communicate with Attorneys on Foreclosure status as per...

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact - Divyanshi (8905115503 ) Perks and benefits Both Side Cab Allowances and Incentives

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136