1049 Sla Jobs - Page 27

Shift Manager – Data Center Operations Exp- 13-20 Years, min 9 year in Data center Skills- BMS, CMMS, HVAC/ACMV, computer room air conditioners, chillers. 24/7 Availability Contact- divyam@genesishrs.com | 8905344933 - Divyam Goyal

Client : Pharma Industry End User Support (EUS) Outlook configuration Anti Virus DLP ,Group Policy, Data security Software troubleshooting Application Support Windows Installation Local of Guwahati is preferred.

Hi Job Enthusiasts! Greetings from ShiningStars Hiring for Assistant Manager Operations Lucknow Location. Company: Leading Multinational BPO (E-commerce Voice Process) Job Type: Full-Time | Work from Office Location: Lucknow Open Positions: 10 About the Company: We are a trusted BPO partner for some of Indias top e-commerce brands. With a strong presence across the country, we specialize in delivering efficient and quality-driven customer service. Our Lucknow branch is expanding, and we are looking for enthusiastic leaders to join our operations team. Roles and Responsibilities: Supervise daily operations of the e-commerce voice process team. Lead and motivate a team of customer support agen...

Role Summary We are looking for an enthusiastic Team Leader for German Language at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Re...

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9205503253 / 9953262467

Joys Hotels And Resorts is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 4 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location-Bangalore & Pune Immediate Joiner Only

Role & responsibilities 1. Minimum 5+ years of experience in Talent Acquisition Sourcing process. 2. Strong knowledge in sourcing searching, head hunting, screening, convincing, different methods of mining CV/resumes. 3. Good knowledge in using LinkedIn (Search, Advance Search, Job Posting, In-Email, etc.) 4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines. 5. Achieving the sourcing numbers within the defined SLA /TAT. 6. Compliance on the code of conduct, integrity & data privacy. 7. Should be able to source for business critical/ niche & super requirement by putting up an effective sourcing plan. 8. Role will need to...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Require Mini 1 Year On paper experience As a Team leader Skills- Gaming Support/PC Console/Technical Support/Service Desk/Gaming Console Hyderabad CTC- 10 LPA Only Graduate 5 Days Working/24/7 Shifts Us shifts Both side cabs Contact-9509529566(Neha)

Leading a team, ensuring SLA compliance, managing escalations & driving data quality, process improvements & business value as a SME within global data operations Manage execute & delivers continuous improvement program delivery for DMO

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate...

Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Tra...

Job Title: Real-Time Analyst (RTA) Location: Mumbai / Pune Department : Workforce Management (WFM) Shift Timings : Rotational / US Shift (as per business requirement) Experience : 3-5 years ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Role Summary: The Real-Time Analyst (RTA) plays a critical role in the Workforce Management team by ensuring service le...

Role- Customer Support Representative 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833 HR Anugrah:7737536478

Team Leadership & Development: Lead, motivate, and manage a team of customer service representatives, ensuring that goals are met and performance standards are maintained. Provide ongoing coaching, feedback, and support to team members. Conduct regular one-on-one meetings and team training sessions to ensure continuous development. Foster a positive, collaborative team environment focused on customer satisfaction and high performance. Operational Oversight: Monitor daily operations to ensure smooth workflow and adherence to service level agreements (SLAs). Manage team performance metrics (e.g., response time, issue resolution time, customer satisfaction). Identify areas for process improveme...

10+ years Operational Support, End to End Delivery, Maintenance Supervise the onsite technical team, including System Administrators, Database Administrators, and Service Desk personnel Application setup, processes, and troubleshooting, SLA adherence Required Candidate profile ITIL practices, SLA-driven operations, ITSM-based ticketing tools. Certificate PMP/ PRINCE2, ITIL. Mandatory - BE/B.Tech in Computer Science, IT.

Location: Bangalore. About LeadSquared. One of the fastest-growing SaaS Unicorn companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale, We are backed by prominent investors such as Westbridge Capital, Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa, Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50...

Apply Now. Job Title. Operations Manager I. Job Description. The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.. Key Role And Responsibilities. :. Managing a team of 150 associates with the help of aligned 5 to 7 TL’s. Meet and exceed SLA...

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than t...

About Us. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.. About The Role. The role is a management role responsible for leading team for the professional reconciliation of transaction passed over to the Group's Accounts in line with SLA requirements and Group policy. The focus is on Break Management and to ensure high quality, prompt and efficient matching of time critical transactions, ...

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon Call whatsapp if you have banking exp Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Required - Excellent Communication Skills in English Min. 2 yr exp. - Customer Support (Intern. Voice Process) B2C 24*7 Shifts Virtual Interview Any Graduate Share cv's on - 9257669383 (Harsha) Perks and benefits Both way cab's Night Allowances Incentives

Role & responsibilities : Meeting services delivery metrics for the team. Data Analysis to increase efficiency of team. Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback Translating corporate goals into functional and individual goal. Conducting team building sessions and providing constructive and actionable direction. Coaching and developing existing employees Training Development for new lines Work closely with operations Manager on process improvement Collecting customer feedback and market research to share constructive suggestion with client. Should have in depth understanding of customer service. Prepare daily/...

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across o...