1049 Sla Jobs - Page 26

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Role: Client Management Location: Mumbai( Malaad) Experience: 2+ Years Must have Skills: Client Onboarding & Documentation Note: Not looking for AML, KYC Responsibilities: • Work closely with internal customers to provide support to on-boarding of clients to the Bank. • Maintain sound work processes and integrity of client data. • Controls are in place with regards to safe custody of account documentation, potential operations risks associated with users requests to access database of sensitive client data, signatures and document images. • Administer request from internal regulators, internal stakeholders with respect to audit review. . Provide feedback and escalate issues to the appropriat...

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Knowledge: • Excellent domain expertise and process knowledge about RCM for Hospital facility/Physician. • Understanding of Facility hospital verses Physician coding with indepth knowledge of the specialties - E&M-IP/OP. • Knowledge of EM – IP/OP, APC for optimizing the reimbursement and element of UHDDS and guidelines, Level of service determination with emphasis on Physical Examination & Medical Decision Making in Documentation guidelines, hospital E&M coding - initial/subsequent visit • Good knowledge of Human Anatomy, Physiology, Pathophysiology, Pharmacology, Diagnostic Studies, Conservative and Surgical Treatments. Understanding of Operative Reports and other report types with document...

P&C Insurance TL Skill-US Insurance,P&C,Property And Casualty,Order To Ensure,CS Intraction,Order Achive,Team Lead Exp-4-7Yrs In US Insurance(2Yrs On PPR Team Lead) PKG Upto-9LPA Bangalore NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Years On Paper Team Lead Mand Skill-US Insurance,P&C,Property And Casualty,SLA,Compliance Management,Order To Ensure,QA/QC, Order Achive,People Management,Team Management,Team Lead,CS Intraction

Multiple Openings Domestic & International BPO (Voice, Chat & Blended Process) Location: Salt Lake & New Town, Kolkata Open Positions: 1. Domestic Voice Process Experience: Minimum 1 year in customer service Salary: 3.10 LPA + benefits Work Schedule: 5.5 days working 2. International Blended Process Freshers & Experienced both can apply SALARY - Freshers: 23,000 in-hand + benefits Experienced: Up to 28,000 in-hand + benefits Shift: Rotational Work Schedule: 5 days working 3. International Chat Process Experience: Minimum 1 year in customer service Salary: Up to 20,000 in-hand + benefits Work Schedule: 5 days working 4. International Voice Process Experience: upto1 year Salary: Up to 6 LPA (3...

Operate & manage FDM/SLA 3D printers (Bambu Labs, FlashForge, Formlabs) for prototyping in an R&D lab. Handle slicing, post-processing, maintenance, and inventory. CAD knowledge a plus. 2–5 yrs hands-on exp in 3D printing required.

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outb...

Hiring for TL Location-:Kolkata Shift-: US shift Min 1 Yrs Exp as Team Leader in International Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 7.5 LPA Experience of International Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT MNC Company. (Immediate Joining ) Job Locations : 1) Bangalore --- Electronic City 2) PUNE ---HINJEWADI PHASE - 2 SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience Rs 2.77 LPA FOR FRESHERS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Can...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

International Tech.Voice Process Experience-1 year min in International Tech Voice Process CTC-Up to 4 LPA Any Graduate Location-Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478 / genesisanugrah@gmail.com Required Candidate profile The candidate must have at least 1 year of experience in International Technical Voice Process in Service Desk. Should have good communication and must be a Graduate. Semi-Voice exp. can also apply. Perks and benefits Both Side Cabs Salary+Incentives+Allowances

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for It Service Desk with our Client Experience: 1+ yrs Skill: Working As It Service Desk Ticket assignment to all field engineers and E2E follow up till closer. Real time Status updates of incidents / service request in the ticket management system. Handling escalation matrix Customer satisfaction report Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 24000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi leve...

Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Regularly impart effective coaching to direct reports, enabling consistent high performance delivery • Identify performance related issues, develop an action plan for improvement and implement corrective action • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls...

Hiring for TL Location-:Bangalore Shift-: US shift Min 1 Yrs Exp as Team Leader in International Banking Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 8 LPA Experience of International Banking Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

A technical executive develops & manages the technical team & equipment at all times & is one point of contact for Technical Manager

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for th...

Responsible for managing all the Branches under his/her purviewProvide excellent Customer Service for all customer queries / request at the branches Going above and beyond to find solutions to customers' issues Perform all operational tasks for Receipting , Banking and accounting collections at the branchesDrive compliance on statutory and company related policies related to the branches PRINCIPAL ACCOUNTABILITIES Customer Service & Process Improvement / Quality-Drive a culture of Solution oriented FTR Customer Service at branches ,-Drive process for recording and providing resolution to all customer requests / complaints with the prescribed process and SLA-Drive the NPS Score of the branche...

Profile - AP Helpdesk Exp - 3 Years Location - Pune Interested candidates can contact 9368485265 & can drop resume at kmprachi@bdo.in Reconciliation/ Helpdesk Ability to resolve AP disputes within an agreed timeline with required level of accuracy. Responsible for Helpdesk emails & Meeting of KPI & SLA. Answering Vendor/Clients query through emails with the clear RCA and preventive action. Work closely with other departments, such as procurement, finance, and operations, to resolve issues and ensure smooth workflow Respond to vendor inquiries regarding payment status, discrepancies, and account balances. Needs to perform Vendor account reconciliation and to monitor the exceptions and to comm...

Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE - HINJEWADI PHASE - 2 Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP ( GRADUATE FRESHERS -- BCA / BTECHS --- ALSO BEING HIRED -- SALARY -- Rs 2.77 LPA ) Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant informa...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to m...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp FRESHERS -- SALARY RS 2.77 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or c...

Role & responsibilities Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfac...