1583 Sla Jobs - Page 25

Job Description Candidate should be from International Voice process Candidates from International Telecom background would be preferred This role is opened only for diversity candidates. Total Work Experience: 8-11 Yrs Relevant Work Experience: 1+ years (Assistant Manager on paper) Shifts - US Location: Airoli (Navi Mumbai) Role & responsibilities- C1 Level communication skills Handling voice or blended process Team Management Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR NPS, eNPS Education- Any Graduate

Job Description: Tech Support Engineer CYBX App Location: Mumbai Experience: 2 TO 3 years Employment Type: Full-time About Us CYBX is a next-generation cybersecurity application that protects individuals and enterprises from evolving digital threats. We are looking for a Tech Support Engineer who can provide timely, empathetic, and effective support to our users, ensuring they have a seamless experience with the CYBX platform. Role Overview As a Tech Support Engineer, you will be the first line of contact for our users. You will troubleshoot technical issues, guide users through solutions, and escalate complex problems to the engineering team when needed. Your role will directly influence cu...

Job: BPO Manager Company: BLS E-Services Pvt. Ltd. Location: Gurugram, Haryana Salary: 8 LPA About BLS E-Services Pvt. Ltd. BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer satisfaction. Job Summary We are seeking a dynamic and experienced BPO Manager to lead and optimize our customer service operations. The ideal candidate will have a proven track record in managing large teams, improving operational efficiency, and ensuring high-quality service delivery in a fast-paced environment. Key Responsibilities ...

Role & responsibilities Start with a project to consolidate payroll and compensation processes and relevant knowledge from various countries in the MEA Global Centre in Pune (Middle East and Africa Payroll) Be responsible for conducting payroll and compensation processes for various countries, incl. documentation and third-party management (e.g., for gross to net payroll calculations, statutory compliances, etc.) Responsible for all reporting and reconciliations, Payroll tax updates, including the oversight of all year-end activities with the vendor Responsible for effective and efficient delivery of Payroll across the network deliver SLAs (service level agreements), KPIs (Key Performance In...

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Lea...

Role: Manager / Senior Manager- IT & ERP Exp 10-15 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Key Job Responsibilities: Deployment, Implementation and Customization of ERP Module Farvision Setup and configuration of new Projects/Business Units/Workflows etc. ERP data rectifica...

Job Title: Site Reliability Engineer (SRE) Experience Range: 5-7 Years Location: Bangalore / Hybrid Employment Type: Full-time About the Role We are seeking a skilled Site Reliability Engineer (SRE) to design, build, and maintain highly available, scalable, and reliable systems. The ideal candidate will have a strong background in infrastructure management, DevOps practices, cloud platforms, and observability tools . You will collaborate with cross-functional teams to ensure system stability, performance, and security while driving automation and continuous improvement initiatives. Key Responsibilities Software Development & Automation Develop, test, and maintain high-quality software soluti...

Essential Job Functions: Good understanding of Banking Functional Requirements Specifications and Software Requirements Specifications. Banking experience in handling of core banking solution and development of solutions. Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management Analyze and interpret data to inform solution design and client engagement strategies. Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges. Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery. Conduct in-depth analysis, trans...

Role & responsibilities a. Interacting with new as well as existing clients and generate business from both. b. Digital Marketing c. Classifying target market and reaching out to the right point of contact and pitching for products and services suitable to the clients. d. Showcase of Complete product and services of CBT Infotech. e. Interacting with internal technical, talent acquisition and training team conducting regular meetings with the team and tracking progress. f. Regular meeting with clients and updating MIS g. Interacting with CBT consultants at client side and providing required support and ensuring the availability of consultants for specific clients. h. Responsible for providing...

Role- Customer Support Executive Min- 0-2 Yrs Exp Into Customer Service Any Graduate CTC- 3.5 - 6.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Service Desk | Tech Support Any grad with min 1 yr exp in Troubleshooting/SD/AD/DNS/Tech Support CTC-Upto 4 LPA + Varaibles Immediate Joiner Night Shifts WFO-5 days working Excellent Communication required Contact-9521017693/9982833693

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

As a Lead- Post Contracting, you will be responsible for post-contract administration, managing contracts executed under common law/Indian law, and ensuring compliance with obligations and KPIs. Your role will also involve utilizing Contract Lifecycle Management software effectively. Additionally, you will be expected to have expertise in team handling and stakeholder management. Your qualifications should include a background in Law, Chartered Accountancy, MBA, Engineering, Economics, or a relevant degree in law. Excellent written and verbal communication skills are essential for this role. Key Responsibilities: - Managing post-contract administration - Handling contracts executed under com...

As an experienced SAP FICO professional with 6 to 12 years of experience, you will play a crucial role in the organization by utilizing your customer-centric, communication, analytical, result-driven, and collaborative skills. Your responsibilities will include: - Preferred qualification of CA/ICWA or Post Graduate (MBA/MCom, etc) - 8-11 plus years of experience in SAP FI and CO with S4Hana version 1809 and above - Hands-on experience in Product Costing and COPA in Controlling module - In-depth knowledge of SAP Finance submodules like GL, AR, AP, and Assets - Execution of month-end closing activities, validations, substitutions, and reporting - Strong Domain experience in Finance - Leadershi...

As a Team Leader for the Non-Voice International Process, you will be responsible for managing a BPO team to ensure exceptional service delivery and operational efficiency. This includes overseeing daily operations, meeting SLA/TAT/AHT targets, coaching team members, managing schedules, addressing escalations, and driving performance enhancements. Your experience in client communication, quality assurance, and cross-functional coordination will be vital for success in this role. Key Responsibilities: - Supervise daily operations of the non-voice BPO team - Ensure the team meets SLA/TAT/AHT targets - Coach and mentor team members for performance improvement - Manage team rosters and schedules...

Req Exp - Min 1 Yr Into International Voice Domain - Customer Support Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility CTC - Upto 3.75 to 5.75 Graduation Mandatory Contact - Prerita 8306745189

Own end to end warehouse & logistic operations like a true ninja master Keep inbound, outbound, & last mile flows lighting fast & error free Maintain zero-compromise inventory accuracy Plan, execute & optimize ops across multiple warehouses

Candidates should be from BPO/BPM Background Only Diversity candidates can apply Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong inte...

EXL Services.com ( I ) Pvt. Ltd. is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Prior experience in all Accounts Payable functions, including Vendor Maintenance, Invoice Processing, Exception handling, Payments & reporting activities of the Accounts Payable Interact with the client both over e-mails and conference calls as necessary Interact with Vendors / Requestors as necessary To possesses good accounting knowledge and conceptuality strong Attaining a level of subject matter expertise To ensure adherence to SLA at all times Initiate cross training and create adequate back ups Design and/or prepare training/instructional materials, teachi...

EXL Services.com ( I ) Pvt. Ltd. is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Prior experience in all Accounts Payable functions, including Vendor Maintenance, Invoice Processing, Exception handling, Payments & reporting activities of the Accounts Payable Interact with the client both over e-mails and conference calls as necessary Interact with Vendors / Requestors as necessary To possesses good accounting knowledge and conceptuality strong Attaining a level of subject matter expertise To ensure adherence to SLA at all times Initiate cross training and create adequate back ups Design and/or prepare training/instructional materials, teachi...

EXL Services.com ( I ) Pvt. Ltd. is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Prior experience in all Accounts Payable functions, including Vendor Maintenance, Invoice Processing, Exception handling, Payments & reporting activities of the Accounts Payable Interact with the client both over e-mails and conference calls as necessary Interact with Vendors / Requestors as necessary To possesses good accounting knowledge and conceptuality strong Attaining a level of subject matter expertise To ensure adherence to SLA at all times Initiate cross training and create adequate back ups Design and/or prepare training/instructional materials, teachi...

EXL Services.com ( I ) Pvt. Ltd. is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey Basic Section Number of Positions 1 Band B1 Band Name Assistant Manager Cost Code D004037 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type Backfill Max CTC 550000.0000 - 700000.0000 Complexity level Back Office (Complexity Level 2) Work Type Hybrid working partly from home and partly from office Organisational Group Emerging Sub Group Emerging Business Unit Organization Emerging Finance & Accounting LOB Back Office SBU Operations Country India City Bangalore Center FA - Bengaluru Skills Skill Accounts Payable Communication Team Management ...

Process service requests efficiently and accurately while maintaining high service standards Liaison with relationship managers, product/operations team Ensuring delight in respect of customer experience with the Bank Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services Ensure smooth interaction with customers and quick processing of transactions within SLA Ensure compliance to Regulatory Guidelines, Banks policies in all processes and workflows Scrutiny of docs submitted by the client for processing Obtaining Exchange rate for the transactions from dealing room Scanning of docs , transmit to TFC/DTFC First Time Ri...

Dispatch of files and other documents to storage location within stipulated TAT Closure of concurrent and Internal audit observations AOD, EC and PDD updation Complaints & Request resolution within TAT Liaison with stakeholders - Business / Underwriting / Collections / Branches / Insurance Channel Partners Qualifications Post-graduation/Graduation from a recognized institute Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priorit...

Job Purpose Responsible for procurement of capex works contracts, evaluation of change orders / payment processing and reconciliation of major project contracts, To manage and guide the users on all post-signature contract activities, including tracking of obligations, SLA/KPI compliance, and creating a risk mitigation plan for non-compliances if any, using a Contract Lifecycle Management (CLM) tool, Support HeadPost contracting by monitoring the Obligations and KPIs tracked by the Business once the contract is awarded till termination or closure of contract, Implement Contract compliance monitoring and Governance framework across the organization, Ensure effective implementation of CLM poli...