1049 Sla Jobs - Page 24

Location:- Pune JD:- Must have Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred. Basic knowledge of insurance terms and billing cycles. Proficient in Excel and other MS Office tools. Willingness to work in US shift hours (CST hours) Good to have:- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Strong analytical, problem-solving, and communication skills. High attention to detail and time management

Solar Plant OM | SCADA / Remote Monitoring Systems | Manpower Contractor Management | CMMS and MIS reporting | Budgeting and Cost Control | Problem-solving RCA methodology | Safety Compliance | Excellent communication and leadership abilities About the Role: SunShell Power is seeking a seasoned professional to lead its Operations Maintenance (OM) vertical for solar power assets across India. The ideal candidate will ensure efficient performance, uptime, and longevity of solar projects under both CAPEX and RESCO models. This is a strategic leadership role reporting directly to senior management and will oversee site OM teams, subcontractors, AMC vendors, and performance KPIs. Key Responsibili...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as req...

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities: Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitorin...

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Position : Vendor Governance Location: NCR[Gurugram/Noida] Key Responsibilities: Monitor day-to-day vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Read and interpret vendor contracts to extract critical terms including SLA obligations, penalty clauses, renewal triggers, and scope boundaries. Ensure contractual terms and obligations are being met by vendors consistently. Track and manage vendor non-compliances; initiate and support enforcement actions such as invoking penalties or escalations in alignment with contract terms. Maintain detailed contract and performance compliance trackers; highlight deviations and follow up for closure....

Key Responsibilities: 1. Analyse the business requirement and asses the solution/design delivered by development team, review functional & load testing result to ensure stability, scalability, integration and integrity of production systems. 2. Handle change management/improvements in IT systems 3. Work with external vendors technical support teams to resolve issues and deliver strategic enhancements. 4. Manage performance of vendors and ensure that they comply with all SLAs, etc. 5. Monitor day to day activities, processes and ensure smooth functioning of IT operations. 6. Assist with special projects and other tasks, as required. 7. Attends internal training sessions to build knowledge of ...

Muse n Aura Designs (an entity of InDesignverse) is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Job Requirement: Graduate in any discipline. Strong communication and analytical skills required. Disciplined in work ethics and should be proactive in approach Flexible in shift starting from 9 am till 11 pm. Ready to take challenges and prepare strategy to meet the team goal Proficiency in MS Office (Excel, Word and PowerPoint) required. Should have minimum 2 years of Support experience related to Sales/Network. Should possess organizational skills. Should be able to inspire the team members to meet company goals and objectives. Should be able to use negotiation skills to achieve results and reach an understanding in the event of a workplace conflict. Job description: Deliver defined Proce...

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Roles and Responsibilities Provide real-time analysis to support business decisions on service levels, shrinkage, attrition, and forecasting. Develop and maintain accurate capacity plans to meet business needs. Collaborate with stakeholders to identify areas for improvement in workforce management processes. Implement effective resource planning strategies to optimize staff schedules. Monitor and analyze key performance indicators (KPIs) such as SLA compliance and customer satisfaction. Desired Candidate Profile 2-3 years of experience in Workforce Management or related field. Hand on experience in RTA (Real Time Analysis), Capacity Planning, Forecasting, Scheduling, Resource Planning, Servi...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. B...

Technical Change Manager,IT Change Manager,Change and Release Manager,ITIL Change Manager,ITSM Change Manager,IT Service Management Change Manager,ITIL v4 Foundation,Request for Change (RFC) Management,Change Advisory Board (CAB),ISO 27001,ISO 20000

Good Communication Skills EXP:- 6 Months to 1 Years Budget:- 19K CTC Should Have Experience on SLA, DLP, SCCM, Ticketing tool, APIPA, DHCP, DNS

Role & responsibilities Experience working as an Integration Solution Lead with Mulesoft Anypoint Studio. Experience with large Full Life Cycle (FLC) project implementations, with hands on delivery. Strong Support experience in managing major incidents, stakeholder communication and leading large support engagements. Understanding of SLA, KPI metrics and reports Must be capable of understanding business requirements, working with Business/ Technology leaders, Enterprise Architects and End Users to develop a proposed solution and work with the technical team to develop and deploy the solution. This position requires experience with middleware applications, including expert level knowledge wit...

Implement and manage ITIL-based processes for IT service delivery Handle Incident, Change, and Problem Management activities Coordinate with cross-functional technical teams to ensure service Analyze recurring issues and drive root cause analysis Required Candidate profile Assist in maintaining the ITSM platform (e.g., ServiceNow, BMC Remedy) Prepare reports and dashboards on SLA adherence Identify areas of improvement in IT processes Support audits and compliance Perks and benefits Perks and Benefits

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across o...

Hiring for order management EXP-2Yrs CTC- upto5.5lpa Location-pune Skills:-order management,Warehouse management, sap,order fulfilment, Inventory management for more details: 9205018536(prabhsimer) prabhsimer.imaginators@gmail.com

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

GOOD Communication And Technical skill in hardware and networking . ANY GRADUATE MIN EXP 1 YEARS

Position summary Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information Required to attain performance objectives on a monthly basis key responsibilities Meet the process KPI\u2019s across Productivity, Quality, Accuracy, AHT Provide assistance relating to emergency procedures and policy inquiries Interpret policies and fully explain benefit coverage and limitations to avoid client confusion Guide clients through the navigation of pertinent websites for online content and claim submission Create and send various types of professional correspondence Qual...

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journeyAnalyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support ...

Cantor Fitzgerald is looking for Analyst 1 - Gerald Eve to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives an...

Apply to this job Meta is hiring talented individuals to join our Infrastructure organization as ASIC Frontend Implementation Engineers (RDC/CDC). In this role, you will play a critical part in designing and developing efficient System on Chip (SoC) and IP for data center applications.As an ASIC Frontend Implementation Engineer, your primary focus will be on the front-end implementation process and static verification tools, transforming RTL designs into optimized netlists. You will utilize your expertise in RTL Lint, CDC analysis, timing constraints, and synthesis to ensure seamless integration of various components to build efficient System on Chip (SoC) and IP for data center applications...