618 Sla Jobs - Page 24

We are looking to hire a Customer Service Officer to bring in excellence in service. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT. Roles and Responsibilities Maintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service. Promptly answers customer inquiries in a manner that exhibits quality service. Brings a service orientation that supports the field sales force in meeting their obligations to their clients Maintains an updated knowledge of SBIMF Products and develops an understanding of how market forces affect the funds. Maintains a current knowledge of policies and procedures as per SEBI Guidelines. Demonstrates the ability to clearly communicate policies, procedures and product features to Customers. Handling Walk in investor queries & coordinating with R&T for resolution. Maintaining MIS - Daily, weekly and Monthly sales MIS. Publish campaign MIS Accepting applications of Purchase, Redemption, Switch, Special Products & Requests. Reporting Liquid & High Value transactions. Preparing Daily MIS, Monthly report, Time Stamping Register & DTR, processing KYC. Sighting credits in bank for the transactions reported. Ensuring the proper cut off times as per SEBI rules.

Receive and log all Incidents (P1 and P2) on the basis of CLT (Call logging Template) on email Track and report the progress of resolution efforts and the status of Critical Incidents, including Excellent Communication Skills

Job Title : Senior Consultant- IT & Telecom Number of Positions : 1 Responsibility Summary : Chhattisgarh Infotech Promotion Society, Government of Chhattisgarh invites applications from enterprising and aspiring candidates for the position of Senior Consultant IT & Telecom. Chhattisgarh InfoTech Promotion Society (CHiPS: www.chips.gov.in ) is the nodal agency and prime mover for propelling IT growth & implementation of the IT & e- Governance projects in the State of Chhattisgarh. CHiPS is involved in the end-to-end implementation of mega IT Projects like BharatNet SDC, SSDG, SWAN, GIS, SETU, e-Procurement etc. Government of Chhattisgarh through its nodal agency Chhattisgarh Infotech Promotion Society (CHiPS). The network shall be leveraged to deliver scalable bandwidth to education institutions, Government offices Senior Consultant IT & Telecom will be majorly responsible for managing/ monitoring/ Implementation/ Operation & Maintenance of Infrastructure Project like BharatNet, Bastarnet, SWAN, SDC (State Data Center), wifi etc. The resource should have experience for IPMPLS Technology, Ring topology fiber network, Management & maintenance. The candidate should be result-oriented individual, capable of managing multiple stakeholders, vendors and processes. Job Description: The scope of work Of Senior Consultant IT & Telecom position shall be responsible for audit of Active and Passive Infrastructure, Preparation of DPR, Preparation of RFP, Monitoring of Deliverables, Contract Management related activities etc, that may be necessary for efficient and successful implementation, Operations and Maintenance of the project. The Scope of Work for the proposed engagement will primarily consist of the following, but not limited to-: Act as the primary point of contact between all stakeholders, including government officials, contractors, vendors, and local authorities. To conduct regular project meetings, update stakeholders on project progress, and address issues that may arise. Managing stakeholder expectations as per deliverables mentioned in Request of Proposal/ Agreement and that communication remains open and transparent. To ensure allocation and efficient utilization of resources, including personnel, equipment, and materials. Review the required changes to the project scope, timeline, or resources utilization Identify potential risks and come up with mitigation plans. Track project milestone, SLA (Service Level Agreement) and contractual obligation Resolve any identified/ unidentified issues that may affect project delivery. Ensure compliance of Infra projects as guidelines stated in RFP / Agreement during the planning, design, and implementation phases. To implement quality control procedures to verify that infrastructure meets performance, safety, and environmental standards. Maintain accurate and detailed documentation, including contracts, agreements, project progress, and Change management. To perform financial audits, project completion, and handover procedures. Conceptualization of Project along with its viability Note:- Any other work assigned/approved by CEO, CHiPS Mandatory Qualification: Educational qualification: B.E./ B. Tech. or M.E./ M. Tech recognized by or under the regulations. Experience : At least 10+ year experience. Out 10+ years, candidate must have experience of 5+ years in e- Governance Project Network for any State Govt/ Central Govt./ PSU or any Govt entity Monitoring SLA/ Project Deliverables as per Master service agreement Leadership skills to coach/mentor/motivate associates under him/her. Should able to Manage Multiple Stakeholder requirement Documentation and Report creation based on requirement of Project Should able to address operational issues and provide quick and relevant solutions. Excellent verbal/written communication and interpersonal skills. Strong leadership skills with ability to exhibit and instil confidence in team members. Strong technical background, ability to understand the technical requirement to HLD (High Level Design) and LLD (Low level Design) Must be proficient in Microsoft Word/ Excel/ PowerPoint APPLICATIONS ARE ACCEPTED UNTIL 23-05-2025 only

Role & responsibilities MIS Scheduling & Monitoring Preferred candidate profile WITH 10 YEARS OF EXPEREINCE Perks and benefits

Job Title: Manager Operations (Travel Process Experience) Location: [Gurgaon] Department: Global Operations Reports To: GM/VP Global Operations Company: IGT Solutions Position Overview IGT Solutions is seeking a dynamic and experienced Manager – Operations to oversee international customer service accounts. This role is instrumental in managing P&L responsibilities, driving strategic and tactical operational excellence, ensuring exceptional client satisfaction, and leading diverse teams across multiple business functions. The ideal candidate will have deep experience in the BPO travel sector and a proven track record of high-performance leadership. Key Responsibilities Lead and manage operational processes, change initiatives, and administrative functions across functions such as Voice, Chat, Email, Back Office, WFM, and Quality. Achieve performance, productivity, and customer satisfaction targets across all service lines. Manage and analyze staffing adherence, scheduling, and key operational metrics. Own and drive annual budgets and P&L forecasts in collaboration with finance teams. Champion continuous improvement and operational innovation to enhance quality, CSAT, and efficiency. Collaborate with Sales, Account Management, and Presales teams to drive business growth. Build and maintain strong client relationships through proactive communication and consistent value delivery. Mentor and develop high-performing teams, ensuring alignment with company objectives and a culture of excellence. Desired Qualifications & Experience 10–13 years of leadership experience in BPO operations, preferably in the travel sector . Strong knowledge of the travel market, BPO competition, and industry trends. Demonstrated ability to lead and inspire high-performing operational teams. Lean Six Sigma Green or Black Belt certification preferred. Exceptional communication and interpersonal skills. Minimum of 2 years in a Manager – Operations role with exposure to international travel operations and Voice/Back Office service lines. Personal Attributes Passionate and motivated leader with a strong drive for service excellence and sales support. Creative and analytical thinker with problem-solving capabilities. Comfortable working in a fast-paced and evolving business environment. Strong interpersonal and team collaboration skills. Why Join IGT Solutions? At IGT Solutions, we’re dedicated to creating an inclusive and equitable work environment. We champion diversity and believe that every team member brings unique value to our success. If you’re passionate about customer service and operational excellence in the travel domain, we’d love to hear from you!

Role & Responsibilities: Leading the team of 5-6 members and taking care of SLA, KPI management, etc. ETL & Data pipeline development Resolving pipeline failures to incorporate new datarequests Building new data pipelines based on best practices design patterns Optimizing legacy pipelines to align with current best practices Maintaining documentation on pipeline configurations Skills: Python, SQL, PySpark, Azure Databricks, Data Pipelines SQL: Great skills on T-SQL, stored procedures troubleshooting and development, schema management, data issues analysis, query performance analysis. Python: Intermediate development knowledge – skillful in data frames, Panda's library, parquets management, deployment on cloud. Databricks: PySpark and data frames, azure databricks notebooks management and troubleshooting, Azure databricks architecture. Azure Data Factory/ADF/Synapse/ Data Explorer: Data pipelines design and troubleshooting, Azure Linked services management.

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? We’re looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sameer.gandhi@igtsolutions.com

Role: Enterprise Resident Engineer_L1/L2 Support Position: Engineer / Sr. Engineer Experience (in Yrs) - 2-5 years Contract Duration: 6 Months to 1 year Attributes Understanding of Wi-Fi Network Architecture, Topology. Knowledge of Data and IP layer fundamentals. Knowledge of MPLS network Knowledge of handling large Telecom / ISP Enterprise customer network. Knowledge of Wi-Fi Access Points, switches, controllers. Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps. Key Skill Required Able to perform with defined goals and set targets to meet organization objective Effectively manages the L1/L2 support at customer location. Effectively highlights the customer end issues to customer IT team. CCNA is added advantage. Able to drive the SR’s resolution as per stipulated timelines with various JIO internal teams. Take faster decision and follows company guidelines, procedures and process Ability to coordinate with Field Teams and internal teams. Key Responsibilities Ability to work with various internal stake holders and get the SR’s resolved on priority. Can able to do the FLT for Wi-Fi Solution with the customer end stake holders. Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault. Reporting of link status – Daily / weekly / monthly wise & ensure to maintain the customer link uptime. Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery. Can able to do the FLT with the customer end stake holders. Open SR’s pendency report should be re-concile on daily basis with customer before flashing to all respective stack owners. DC/DR link monitoring and do escalation internally for quick restoration Has to handle customer escalation and feedback effectively in time bound manner Release the tracker on fault management to customer as well as internal stake holder. Work on SLA bound and get the monthly/ Quarterly reports. Link monitoring and FT life cycle management on various scenarios. Helping Jio team to better stake holder management at Customer end.

Responsible for Managing RCM Client accounts. Should be able to do production planning & control Monitoring of client metrics as part of Practice Management, including (but not limited to): Monitor internal KPIs/SLAs Contact Person: HR -7094072919

Sri Shantadurga Jewellers is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Very Urgent: Java Application Support Engineer - L3 Support Company: AurumData Solutions Experience: 7-10 Years Work Location: Hyderabad Work Type: Work From Office Job Mode: Permanent Mandatory: Good communication skills in English Key Skills: Core Java, J2EE, Javascript, Ext.JS, SQL/DB2, Spring, Support/Application Support, ITIL, Splunk, Dynatrace, Integration, SLA, Microservices, API, GCP/Google cloud, coding, etc.. Description: • The Java Support Engineer is responsible for providing technical support and assistance to ensure the reliable performance of Java-based applications and systems. • Prior experience in Core Java, Javascript, SQL, PLSQL, Servlets, JSP & Spring frameworks. • Experience working on large-scale modernization or greenfield SaaS projects. • Commitment to clear and timely communication with all stakeholders - including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team • Should have experience in SLA and ITIL processes. • Should have experience in Application Support / Production Support (L3). • Should have experience in 24/7 support. • Experience in Legacy applications / Digital transformation. • Candidate should have a wide range of experience and expertise who can take ownership working closely with the client team to move forward. • Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation Required Skills: Hand on experience in Core Java JavaScript, JSON, HTML, XML, CSS, and Oracle DB. We are looking for an Application Support Program Analyst with 5to 7 Years of experience in building high-performing, scalable, enterprise-grade applications. Knowledge of front-end web development technologies and frameworks. Good experience in designing and developing layered web-based applications with backend as MS-SQL Server. Strong experience in identifying and implementing proper software design patterns based on the solution. Writing well designed, testable, efficient code. Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Experience in Application Management would be an added advantage. Knowledge on production support and production incident trouble shooting skills. Deployment and configuration management skill also will add advantage. Should be flexible to work in staged shifts. Good written and verbal communication skills. If you are interested, kindly send your updated CV's to Balaram@aurumdatasolutions.com Regards, Balaram K Mobile No: +91- 9000749410 / 9848771366 USA: +1 (346) 999 0801 Email: Balaram@aurumdatasolutions.com

Role - Competency & Responsibility Job Title: Compliance and SLA Manager Department: Infra Location: Noida , India Job Duties & Responsibilities Conducting regular audits, internal reviews and assessments to identify potential compliance gaps or vulnerabilities within the Project Scope. Review and input into the development of relevant policies and procedure Day-to-day management of our compliance system Developing and maintaining the project compliance framework, policies, and procedures that address relevant regulations related industry-specific standards. Conducting risk assessments and identifying potential compliance gaps Collaborating with cross-functional teams to ensure enterprise-wide compliance Assisting in the implementation of compliance controls and safeguards as per the project scope. Monitoring and reporting on compliance metrics and key performance indicators Driving continuous improvement in compliance processes and methodologies. Evaluate and manage risks associated with third-party vendors, ensuring compliance with the university risk management policies and security standards. Develop and deliver IT risk and compliance training programs for staff, promoting awareness of best practices, regulatory requirements, and risk mitigation techniques. Provide training to employees and stakeholders on compliance requirements, SLA expectations, and best practices. Assessing the bushiness future ventures to identify possible compliance risks. Managing Compliance plan and Controls Assurance. Ensuring incidents and tasks are actioned appropriately. Providing advice and leadership in relation to compliance issues that arise. Following up on compliance issues that require investigation. Evaluating compliance systems and ensuring adequate processes and procedures are in place Closely collaborating with HR departments to monitor enforcement of compliance regulations Monitoring and reporting on compliance metrics, key performance indicators (KPIs), and risk assessments to senior management and relevant stakeholders. Coordinating with external stakeholders, regulatory bodies, and third-party vendors to ensure compliance with applicable standards and regulations. Conducting vendor risk assessments and ensuring that third-party service providers adhere to the compliance standards. Providing leadership and guidance to the IT compliance team, fostering a culture of compliance and continuous improvement. Develop, implement, and maintain the Projects compliance and SLA policies and procedures to ensure alignment with legal, regulatory, and industry standards. Act as the primary point of contact for compliance-related inquiries and provide guidance on best practices and risk management. Define and establish clear SLAs with clients, vendors, and other stakeholders, ensuring alignment with business objectives and service expectations. Monitor and track performance against SLAs, analyzing metrics to identify trends, areas for improvement, and potential service failures. Develop and implement corrective actions and improvement initiatives to ensure service delivery standards are met. Develop and maintain an action plan for any identified compliance or SLA deficiencies. Conduct root cause analysis for SLA non-compliance issues and implement strategies to prevent recurrence. Work closely with internal teams (e.g., IT, customer service, operations) to ensure service delivery processes are in compliance with SLAs. Prepare and present performance reports, SLA compliance updates, and service reviews to management and clients. Identify, assess, and mitigate compliance risks that may impact the business. Investigate and resolve compliance and SLA breaches, ensuring timely corrective actions are taken. Ensure employees are aware of the Projects commitment to compliance and the importance of meeting SLA targets. Promote a culture of compliance and continuous improvement. Maintain comprehensive records of compliance audits, assessments, incidents, and corrective actions. Provide regular compliance and SLA performance reports to senior management, highlighting trends, concerns, and opportunities for improvement. Build and maintain strong relationships with key stakeholders, including vendors, clients, and regulatory bodies. Collaborate with cross-functional teams to ensure seamless service delivery and compliance. Act as a liaison between the company and external parties (e.g., clients, regulatory agencies, auditors) on compliance and SLA matters. Review service delivery against performance metrics, track KPIs, and ensure continuous improvement. Act as a point of contact for Compliance and SLA related inquiries. Providing flexible, around-the-clock (24x7x365). Produce and Present weekly monthly reports to stakeholders. Work on multiple projects within the companys project portfolio simultaneously. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders Recommend and implement improvements to asset management processes, policies, and systems. This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as may be assigned. Competency Requirement Education or Academic Qualification A minimum of a Diploma or equivalent. Minimum of 5 years of experience in compliance management, risk management, or a similar role. Experience in managing large IT compliance and vendor portfolios. MBA or advanced degree is a plus. Proven track record of managing SLAs and service delivery performance. Experience in conducting audits, risk assessments, and compliance reviews. Previous experience in a customer-facing role or vendor management is highly desirable. Proficiency in compliance management software, reporting tools, and data analysis. Skills required (Soft & Technical) Strong organizational and time-management skills. Excellent interpersonal skills with the ability to engage and collaborate with diverse teams. Proactive, detail-oriented, and results-driven. Ability to adapt quickly in a fast-paced environment. Critical thinking and problem solving Excellent communication and presentation skills (Written and Verbal) Computer literacy, especially in the Microsoft Office products and MS Project Excellent decision-making and leadership skills Conflict resolution experience Strong knowledge of with ITIL (Information Technology Infrastructure Library) practices and frameworks. Strong attention to detail and problem-solving abilities. Strong negotiation, communication, and relationship-building skills. Deep understanding of IT services, software, hardware, and technology trends. Ability to manage multiple projects and stakeholders in a dynamic environment. Knowledge of IT governance, compliance, and security standards. Occasional travel may be required for vendor meetings and audits. Ability to work independently and as part of a team in a fast-paced environment.

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Share CV at aishwarya.joshi@espire.com Zendesk Configuration/Implementation Expert Experience- 3+ years Duration- 6-month contract NP- Immediate- 1 week Primary Focus: Configuration, implementation, customization, and optimization of ITSM tools to align with the organization's IT service management needs. ITIL Framework: Deep understanding of ITIL concepts such as Incident Management, Change Management, Problem Management, and Service Catalogues. Business Process Mapping: Ability to translate business requirements into ITSM workflows and processes. Tool Setup & Implementation: Install and configure ITSM tools based on best practices. Design workflows and process flows for incident, change, problem, and asset management. Define and implement user roles, permissions, and access control policies. Customization & Integration: Customize forms, dashboards, reports, and workflows. Integrate ITSM tools with other enterprise applications (e.g., ERP, CRM, CMDB) through APIs or middleware. Ensure compliance with organizational standards, such as ITIL (Information Technology Infrastructure Library). Automation & Optimization: Automate repetitive tasks using scripting or automation tools. Design and implement SLA (Service Level Agreement) rules and escalation policies. Continuously optimize the system for performance, scalability, and usability. Maintenance & Upgrades: Perform routine tool upgrades and patch installations. Monitor system health, troubleshoot any issues that arise. Manage backups and recovery procedures for ITSM data. User Training & Support: Develop training materials and conduct workshops for end users. Provide second or third-tier support for ITSM-related issues. Reporting & Metrics: Configure custom reports and dashboards to monitor key performance indicators (KPIs) such as resolution times, SLA compliance, and system uptime. Analyze trends and data to provide insights into IT operations and suggest improvements. Technical Skills: ITSM Tools: Strong knowledge of one or more ITSM platforms

Greetings from Canadalife. We have an excellent opportunity for Manager role - Back Office Operations. If interested do share your profile - sreenivas.s@empower.com Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role of Assistant Manager. Successful candidates will learn more about the specific opportunity during the interview process. About Candalife: We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us https://www.canadalife.com/about-us.html DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Managing a team of 15 to 20 FTEs Associates/Team members. Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities. Lead and coordinate the team to achieve short- and long-term goals, both at individual as well as at team level. Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives. Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization. Timely escalation for any delay or issue. Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures) Initiate and monitor special projects as needed. Participating in the North American leadership calls when need. Create and update procedures and checklists. Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members. Anticipate and resolve issues before they adversely affect projects and/or relationships Conflict Management Adaptable to Change: Effectively copes with change; learns quickly when facing problems; remains open-minded. Functional & Technical Expertise: Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes. Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions. Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem. Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action. Effective Communication: Ability to communicate at all levels as well as possess good presentation skills. EDUCATION & Qualification: Degree from recognized university. Excellent problem solving, analytical and verbal/written communication skills Overall 7-10 years' experience in Defined Contribution with 4+ years in Transaction Ops. Degree from recognized university Intermediate Excel and basic knowledge of MS Access. Flexible to work in US shifts. This job description is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

Responsibilities : 1) Perform PR to PO conversion tasks within the Procurement SSC vertical, following established procedures and guidelines. 2) Follow-up with Buyers for resolution of gaps in purchase requisition for creation of purchase orders 3) Process and manage transactions related to Procurement sub-processes in adherence to SOPs and associated SLAs. 4) Perform operational tasks in various Procurement processes like PO creation across categories and BUs 5) Ensure accuracy and completeness of data, documentation, and records in accordance with quality std. 6) Timely and accurately respond to inquiries, requests, or issues raised by internal stakeholders. 7) Deliver high-quality services and support to internal stakeholders, ensuring adherence to SLAs and stakeholder expectations. 8) Collaborate with functional process owners to resolve complex queries or issues, escalating when necessary. 9) Adhere to established processes, procedures, and guidelines to ensure consistency and compliance. 10) Follow relevant policies and regulations, maintaining confidentiality and data security. 11) Assist in the development and maintenance of process documentation, job aids, and training materials. 12) Contribute to process improvement initiatives, suggesting ideas for enhancing operational efficiency and effectiveness. 13) Collect, validate operational data and support Executive - Information Management to prepare timely reports for stakeholders. 14) Participate in training programs or skill development activities to enhance knowledge and capabilities.

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Lead Associate - Pre Underwriting (US Mortgage) - 5+ Years - Gurgaon We are looking for a skilled and detail-oriented professional to join our team as a Lead Associate - Transactional Quality. In this individual contributor role, you will be responsible for reviewing mortgage documents, verifying conditions, and ensuring high-quality services for clients in the US mortgage domain. Location: Gurgaon Your Future Employer: Join a global leader in the BPM Industry, where you will be at the backend for high impact outsourcing deals Responsibilities: 1. Reviewing documents against set mortgage conditions and take appropriate action. 2. Analyzing credit, income, and asset documentation to determine compliance. 3. Evaluating property documents such as titles, insurance, and contracts. 4. Maintaining current knowledge of loan guidelines and detect mortgage fraud. 5. Analyzing appraisals and ensure adherence to industry regulations. Requirements: 1. 5-6 years of experience in US mortgage operations, including pre-purchase and pre-underwriting processes. 2. 2-3 years of hands-on experience in mortgage condition review. 3. Strong analytical skills with the ability to make independent decisions. 4. Proficiency with quality tools (e.g., RCA, Pareto chart). 5. Bachelor's degree in any discipline. What is in it for you: Opportunity to work in a dynamic, US shift-based role with flexibility Exposure to high-quality mortgage processes and leadership teams Reach us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on aayushi.goyal@crescendogroup.in for a confidential discussion on the role. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a lot of applications daily, so it may not be possible to respond to each one individually. Please assume that your profile has not been shortlisted if you don't hear from us in a week. Thank you for your understanding. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords: Crescendo Global, Mortgage Operations Jobs, US Mortgage, Transactional Quality, Credit Review, Loan Processing, Mortgage Condition Review, Financial Services, Gurgaon Jobs

Hiring for Compliance Analyst in one of our prestigious banking company . Role : FCC Transaction Monitoring Exp : 2-6 years Notice Period : Immediate - 30 days Job Location : Chennai Work Mode: Hybrid Responsibilities Direct Responsibilities I. Roll out and monitor adherence to Compliance Policies Manage Professional Ethics (PE) related activities and controls Ensure adherence to existing Compliance Policies including Personal Account Dealing (PAD) Policy, Gifts & Invitations Policy, Outside Business Interest Policy, Professional Code of Conduct Policy, Anti Bribery and Corruption Policy Review new policies rolled out and implement the same for ISPL, as applicable / appropriate Manage Financial Security (FS) related activities and controls over clients, vendors, employees and operational aspects II. Review of Transition related documents Review Service Level Agreements (SLA), Activity Review Process (ARP) and Risk Assessment (RA) documents from service provider Compliance perspective Interact with the service recipient Compliance team and seek their views / opinions / conditions and ensure all requirements are implemented and managed adequately Maintain repository of transition related Compliance approvals III. Compliance Trainings Conduct and facilitate compliance trainings (mandatory and targeted) for ISPL staff Regularly communicate policies and major changes / highlights through various channels IV. Ensure deployment of robust control framework Rolling out and performing controls based on service recipient compliance/regulatory requirements for offshored activities (e.g. voice recording, Chinese Wall, etc.) and also local requirements and analyzing results of the same to identify and mitigate the relevant risks Coordinate on compliance related incidents and ensure appropriate action plans are put in place Perform regular compliance check and challenge on RCSAs and control plan gap analysis to ensure applicable risks are identified and suitable mitigating controls are in place/proposed Review queries on outsourcing and technical assessments from compliance perspective V. Reporting Preparation of various MIS, dashboards and other compliance reports Contributing Responsibilities Coordination with various departments / mtiers / functions / countries Communication across all levels to ensure management directions including group guidelines are understood Organization & co-ordination of compliance-related awareness-raising and training action Participating in new compliance projects and initiatives Contributing to preparation of compliance decks in various committees and forums Technical & Behavioral Competencies General knowledge of Capital Markets and sound understanding of Financial Security matters Prior Compliance, Audit, Risk, Inspection or Permanent Control experience will be a considerable plus Interested candidates please drop your resume to saarumathi.r@kiya.ai or 8946064544

Role & responsibilities Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Opening : Fund Accountant Location : Malad , Mumbai Graduate From Commerce Background Experience : 6 months to 2 years Mode : Hybrid Direct Responsibilities Acquire complete understanding of NAV Calculation & its related functions with various parties involved. For example: Custody, TA, Pricing, Corporate Actions, etc. Become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of NAV Calculation Processing & Review across all funds & instruments types. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate report generation, timely delivery of reports, scanning & archiving. Adhere to Quality SLA of 98% & above while processing NAVs. Be proactive in resolving queries and escalate immediately to the supervisor on any issues/queries/escalations. Participate in preparation of Key/Standard Operating Procedures for each process migrated to Chennai. Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date. Carry out other ad-hoc duties may arise from time to time, mainly on month ends & year ends. Contributing Responsibilities Monitor the respective group mail box and respond quickly to the queries. Adhere to timeliness and quality as stated in SLA. Ensure there is NO Financial impact/loss to the organization. Ensure ISAE 3402 checks are understood and followed. 100% compliance is must for all NAV packs. Act as a back-up in the absence of other team members. Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds. Should come up with minimum one process improvement/automation initiative per quarter. To share the process/product knowledge with fellow team members. Technical & Behavioral Competencies Ability to communicate to others in a clear, articulate fashion. Good written and oral communication skills. Good listening and questioning ability. Be able to express ideas effectively in individual and group situations Ability to plan work ahead and to prioritize workload. Ability to work in an organized manner. Must have an attention to detail Generate creative solutions to problems. Always looks for ways to improve services and processes. Be able to adapt to markets and clients evolution. Contact us below mentioned mail: gauri.singh@kiya.ai - Send your update resume.