1049 Sla Jobs - Page 23

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

At least 4 years of experience into BPO/Customer service industry 1-2 years of experience as a Team Leader Mandate Must be aware of shrinkage, attrition,AHT,NPS,CSAT Excellent Communication Skills (Spoken & Written) HR Deeksha Connect on 7697428237 Required Candidate profile Must have 1+ years of experience as a TL Under Graduate can apply. Need excellent communication in English Should have handled a team of 15+ people ops TL - Noida. Inside Sales TL - Gurgaon.

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

KEY RESPONSIPONSIBILITIES: • Responsible In Managing The Team of 20 to 30Agents. • Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and • Ensuring meeting Clints SLA. • Monitor and Track the performance with respect to SLA’s, Clint satisfaction. • Maintaining Up-to-date Knowledge of Process developments. • Assist with Assistant .Manager/Manager from the end User’s Point of View. • Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions. • Document, examine and report quality issues their response and suggest possible improvements. • Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENC...

Position Summary: The Manager Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives. Key Responsibilities: SLA Governance and Performance Oversight Lead end-to-end SLA and KPI governance across IT service providers and internal towers. Ensure accurate, timely reporting and interpretation of performance data. Monitor trends, identify performance gaps, and drive corrective action plans wit...

Job Description: Processing of Claims Health files. Claim Registration and Claim Adjudication. Identifying the Fraud. Adhering to SLAs and processing the claims with in the TAT as per policy terms and conditions. Supporting CRM, provider, sales and grievance teams. Eligibility Criteria: Pharm-D, BSc Nursing, B .Pharmacy freshers only(Qualified Graduates with all certificates in hand). Any Graduate with minimum 2+ years of Claims Health processing experience. Salary Budget - up to 4 lakhs. Job location Ameerpet, Hyderabad. Evaluation would be based on competency, age, experience, stability

Role: Pega Developer Location: PAN India Experience: 4 Yrs - 10 Yrs 8 - 10 years of progressive experience in building and implementing model-driven, enterprise-level business solutions and applications 1+ years of working Pega experience in Pega Decisioning and Pega Marketing skills is required including making model changes Experience in implementing Pega Marketing, Strong understanding of Pega methodologies. Excellent object-oriented analysis and design skills and system integration skills. Experience in working on various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors etc. Experienc...

Role & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore Experience Required: 1 to 3 years Fluent in English (verbal and written) Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining high-quality standards in line with client and organizational expectations. Key Responsibilities: • Lead, mentor, and manage a team of Non voice agents handling customer queries for international clients. • Monitor and drive dai...

Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Perf...

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Location:- Pune Job Description:- Responsibility Accurate and timely receipt, posting, and reconciliation of direct bill commissions from insurance companies on a daily, weekly, and monthly basis Process corrections and changes to broker commission rates as necessary. Track direct bill commission information not limited to carrier name, date check received, commission amount, and date processed and completed. Ensure all changes are noted. Frequently coordinate and correspond with other internal departments. investigate and resolve issues not limited to commission discrepancies, and follow up on outstanding items Ensure all correspondence and requests are documented and attached to the approp...

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN/WLAN connectivity issues and perform routine maintenance tasks. Ensure timely resolution of customer complaints within SLA guidelines.

Were on the lookout for a Delivery Lead (AVM Delivery Manager) to head large-scale Application Maintenance & Production Support engagements and lead with impact. Key Responsibilities: Oversee end-to-end AVM/AMS delivery across enterprise systems Lead SLA-driven production support operations Ensure service quality, efficiency, and client satisfaction Collaborate with global and multi-vendor delivery teams Utilize ServiceNow and champion DevOps (Azure) best practices Foster strong stakeholder relationships Preferred candidate profile Requirements: 10+ years of IT service delivery experience 5+ years in AVM/AMS leadership roles Experience in managing multi-client engagements Excellent team lead...

Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation-Window-7 & Window-8, Window-10,Good in communication Required Candidate profile Troubleshooting (MS Office, Antivirus, Outlook, Office365)/Installation &Troubleshooting of operating system / Remote Support-Desktop and Remote Assistance/Drivers Installation & configuration

We are looking for an experienced Team Leader for our 1st Party Soft Collections process. job involves Team handling onboarding & training soft collection Quality audits clients and internal stakeholders US Process international collection Required Candidate profile Must have International collection Process Ready to work in US timings 5 days working Exp-5+yr Leadership skills -Handled team size of 5+ work from office any Query-rdubey@peshr.com /9893743892

Hiring for Content Moderation Team leader Exp : 2 to 5 years shift : Rotational shift ( 5 days of working , 2 Rotational off) Skills : Attrition , Shrinkage , Dsat and Csat Location : Uppal , Hyderabad For further details contact HR Sunitha (80954 80327) Email id : sunitha@mrtinfotech.com

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Archana : 9332827358

Role : Assistant Quality Manager Location : Bengaluru Work Mode : Hybrid ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: * 9076159575* Please note: *No calls* will be entertained. ******************************************************************************************* Position Summary Assistant Quality Manager with hands on experience in F&A Process for Quality Assurance or operation function , managing 10 to 15 QA Team members. Aside of people management, performance management, client interaction ...

At least 1 year of Experince in Asset Management . Knowledge of Advance Excel , CMDB and Ticketing Tool. looking for immediate Joiners only.

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location- Lucknow Position - Assistant Manager Requirement - Graduate with minimum 6 years Experience in BPO & 2 years as Assistant Manager Operation can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss...

Hiring Operations Manager- Customer Support Location: Bengaluru/ Pune Looking for maximum 30 days NP Package up to 17 LPA Voice Process Work from office Requirements: Education: Graduate or above Experience: 10+ years of experience in international customer support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International Voice Process Excellent verbal and written communication skills For details email resume to muskan.verma@manningconsulting.in or call at 8595717834

Roles and Responsibilities : Manage accounts receivable processes, ensuring timely collection of payments from patients and insurance companies. Analyze denial management strategies to reduce write-offs and improve revenue cycle efficiency. Collaborate with internal teams to resolve billing discrepancies and optimize service delivery. Develop and maintain relationships with clients to ensure high levels of customer satisfaction. Job Requirements : 5-10 years' experience in ARM (Accounts Receivable Management) or related field. Strong understanding of RCM (Revenue Cycle Management) principles and practices. Proficiency in US Healthcare regulations and compliance requirements. Experience with ...

Location:- Pune JD:- Must have:- Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred Prior experience in the insurance brokerage industry or P&C insurance Provide excellent Customer Service to internal and external customers Excellent verbal (oral) and written communication Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Willingness to work in US shift hours (CST hours) Good to have:- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Strong analytical, problem-solving, and communication skills. High at...

Regular follow-ups with support engineers on open tickets, technical incidents (TIs), and pending customer issues.Act as a communication bridge between support team and internal stakeholders Required Candidate profile Manage basic ticket creation and closure tasks in helpdesk system (ZohoDesk/Freshdesk /others).Coordinate with technical teams for escalations, patching timelines, and follow-ups. Good spoken English.