1049 Sla Jobs - Page 22

Hiring: Customer Support Voice Process (Work from Home) Job Type : Contractual Role (3 Months) Work Mode : Work from Home Base Location: Bangalore/Hyderabad Shifts : Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners : Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Kamya: 9084148502

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowance and Incentives

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately. Interested candidates can share the resume at sakshi.mahajan@marketstar.com or Contact : Sakshi - 7889964667 Role: Quality Manager Sales Operations Experience: 5+ Years in Quality Team Management Location: Hyderabad Shift: (US Shift Timings) Job Summary: We are looking for a passionate Quality Manager Sales Operations in Hyderabad with 5+ years of experience in quality team management. The role in...

Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS- VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshootingHand on experience in below mentioned VAS nodes :1. SMSC2. MMSC3. MissU Miss call Alert4. BMS - Bulk Message Server5. CMS6. VOM Voice Mail Server7. OTA - Over the Air activation8. Collectcall and USSD9. DOB (Handled by SLA)10. RBT - (Handled by the Huawei)11. BULKMAN- Reacting at the right ...

Partnerships Manager Payment Ecosystem Job Title : Partnerships Manager Payment Ecosystem Location : Chennai, Hyderabad, Bangalore Experience : 1-3 Role Summary: Build and manage strategic partnerships with banks, merchants, payment gateways, and fintech startups to expand the reach and utility of the company's payment solutions. Key Responsibilities: Identify and onboard new partners to enhance payment infrastructure. Negotiate and manage partnership contracts and SLAs. Collaborate with legal, compliance, and tech teams for seamless integration. Monitor partner performance and drive joint marketing initiatives. Represent the company at industry events and forums. Qualifications: 47 years in...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Management Specialist – IPC at Kyndryl. Being ...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, ...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

Job Role : SPM Service Program Management Experience : 6+ Years Location : Noida, Gurugram, Bangalore Responsibilities include: Business Relationship and Governance Management: Relationship Management: Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with ser...

3 - 15yrs exp in IT & IT Security across various levels Certified in ISO 27001: 2013 /ISO 22301:2019 Preferred Enterprise IT Governance including knowledge of IT risk management & controls Strong PPT creation & design Func as SPOC for IT GRC & Audits Required Candidate profile Manage establishment of operate & tech decision-making process to ensure IT svc are align to organization priorities & risk appetite Prep sec dashboards with KPIs, sec metrics for CISO presentations Perks and benefits +++ Mediclaim + 10% perf bonus + 30% Company Bonus

Responsibilities: * Manage team performance & productivity * Ensure customer satisfaction through CSAT monitoring * Oversee rostering & floor management * Lead by example with strong communication skills Provident fund Annual bonus

Roles and Responsibilities Manage a team of healthcare professionals responsible for medical billing, claims processing, and customer service. Oversee daily operations to ensure efficient workflow management, quality control, and adherence to SLA targets. Develop strategies to reduce attrition rates through effective training programs and employee engagement initiatives. Collaborate with cross-functional teams to identify areas for improvement in healthcare processes and implement changes accordingly. Analyze performance metrics such as AHT, CSAT, SLA compliance, shrinkage rate, etc. to optimize team efficiency. Share CV on neelam.shahu@teleperformancedibs.com Contact - 9594690866

Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge manag...

Reporting to the Head of ANALECs Global QUALITY ASSURANCE AND PRODUCT SUPPORT GROUP, the Consultant is required to provide a high-quality service to the Global Clients. The core focus centers on Client Management and Stakeholder Management. The successful individual is required to work in coordination with the other Business Units in ANALEC (Implementation Consulting, Software Development, Software Testing, Release Team) in order to take complete Ownership of daily challenges and problems given by our clients. Responsible for Logging of Tickets-Taking Complete Ownership of the Tickets logged. Ensuring Total Time taken for issue Resolution is as per SLA while Maintaining the Quality of Resolu...

JAVA DEVELOPER/SUPPORT Job Title: Java Developer/Support Location: Chennai Experience Level: 3-4 years Employment Type: Full-Time Key Responsibilities: 1. Application Development & Enhancements - Develop and enhance features in existing Java-based applications using Spring MVC and Spring Boot. Build and maintain RESTful APIs, ensuring robust and scalable backend services. 2. Application Bug Fixes - Identify, analyze, and resolve production and pre-production bugs. Perform root cause analysis, debugging and implement preventive measures. 3. Database Support (SQL & RDBMS) - Write, review, and optimize complex SQL queries, subqueries, and joins. Design and maintain database views, indexing stra...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Lan...

Role & responsibilities Verification of scanned documents for RTV Preparation of Transfer order creation for RTV from customer Liasoning with Fossil Sales team for SRO. Posting of SRO and inwarding of item in different bin locations. Creation of Transfer Order with transfer shipment. Posting of TO in NAVISON Creation of Eway Bill sharing of Eway bill/upload on portal to transporter and liasoning with transporter. Keeping track of assigned orders and pending for assignment. Keeping track of order in progress. Preparation of discrepancy report, if any and informing it to outbound incharge. Implement 5S initiative in the department Follow safety standards. Support the audits to achieve targets....

JAVA DEVELOPER/SUPPORT Application Development & Enhancements , Application Bug Fixes , Ticketing & Operations Support , Java 8, Spring Framework Spring Boot & Spring MVC, RESTFUL API, Hibernate ORM, SQL or any RDBMS like MySQL, Oracle or PostgreSQL Health insurance Accidental insurance

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility a...

Job Title: Analyst Tax Reporting and Compliance Location: Pune, India Work Model: Hybrid Shift: Night Shift Tax due diligence support - Support the operations to comply with the requirements of Due Diligence/Reporting Regulations (FATCA/CRS) Provide operational support for the preparation, review and validation of tax documents, and maintenance of tax records and reports for internal and/or external clients. Perform first-level quality assurance of tax deliverables in accordance with department policies. Support the coordination of tax-related regulatory filings. Gather required data elements, as needed, for various regulatory filings. Provide status updates on progress of data collection. U...

Role Summary: IT Specialist Application Lifecycle Management (ALM) This role focuses on managing and optimizing the entire Application Lifecycle Management (ALM) process from planning and development to deployment, operations, and decommissioning . The IT Specialist will work on improving IT systems , ensuring process standardization, supporting IT strategy , and aligning IT applications with business needs. The position is both strategic and operational , requiring strong collaboration with stakeholders, IT teams, and external vendors. Key Responsibilities (In Short): Develop and implement ALM strategy covering planning to decommissioning Maintain IT landscape documentation , reporting, and...

Dear Candidate, Please find the below attached JD for your reference. Position: IT Team Lead Work Timing: 2 pm - 11pm Work Mode: WFO Location: Bangalore Experience Requirements 10 -15 years of total IT experience with at least 35 years in a leadership role managing IT teams. Proven experience implementing or supporting Oracle Fusion (ERP, SCM, EPM, FDI, etc.), CRM, Route Accounting Software, etc. Solid understanding of Master Data Management (MDM) and data governance processes. Hands-on leadership of IT helps desk teams, with familiarity in ticketing systems and SLA management. Working knowledge of networking, endpoint management, and basic cybersecurity practices. Experience collaborating w...

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification