618 Sla Jobs - Page 22

~ Provide analytical support for various low to medium complexity analytical reports to Novartis internal clients (CPO and regional marketing and sales teams). ~ Support and facilitate data decision making for Novartis internal clients by providing and communicating qualitative and quantitative analysis ~ Support GBS ~ GCO business establishment practice by participating in various initiatives such as knowledge sharing, onboarding and training support, supporting team leads in all business related tasks/activities, establishing process documentation and knowledge base. ~ Be an integral part of the integrated design team responsible for designing promotional marketing materials. Major Accountabilities ~ Create and deliver below client requirements as per agreed SLA. ~ Provide services through a structured project management approach with proper documentation & communication throughout service delivery ~ Quality Assurance; ensure the highest level of quality and accuracy of deliverables. Deliver projects on time and within stipulated deadlines. ~ Support creation and maintenance of Standard Operating Procedures (SOPs) ~ Support development and maintenance of knowledge base capturing qualitative and quantitative reports. ~ Participate in various knowledge sharing sessions Key Performance Indicators ~ Provide analytical support for various low to medium complexity analytical reports to Novartis internal clients (CPO and regional marketing and sales teams). ~ Support and facilitate data decision making for Novartis internal clients by providing and communicating qualitative and quantitative analysis ~ Support GBS ~ GCO business establishment practices by participating in various initiatives such as knowledge sharing, onboarding and training support, supporting team lead in all business related tasks/activities, establishing process documentation and knowledge base. ~ Be an integral part of the integrated design team responsible for designing promotional marketing materials. Work Experience ~ Experience working in the pharmaceutical industry ~ Project management ~ Operations management and execution Skills ~ Advertising campaigns ~ Alteryx ~ Analytical thinking ~ Brand awareness ~ Business networking ~ Curiosity ~ Digital marketing ~ Email marketing ~ Marketing communications ~ Marketing plans ~ Marketing strategies ~ Media outreach ~ Process documentation ~ Strategic marketing

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets identify and communicate areas for improved efficiencies for Frontline teams via Feedback loop or available compliance model Understand Vodafone vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Preferred candidate profile Must be Graduate Must be willing to work on Hybrid Model at Pune Perks and benefits 2 to 7 years experience in customer service, L2 complaints handling & Retentions Responds constructively to change Able to effectively handle objections Able to adhere to Vodafone processes and contributes to process improvements Use knowledge of products, technology, processes and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

We are looking to hire a Customer Service Officer to bring in excellence in service. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT. Roles and Responsibilities Maintains a positive, professional demeanour and supports an environment that values uncompromising excellence in service. Promptly answers customer inquiries in a manner that exhibits quality service. Brings a service orientation that supports the field sales force in meeting their obligations to their clients Maintains an updated knowledge of SBIMF Products and develops an understanding of how market forces affect the funds. Maintains a current knowledge of policies and procedures as per SEBI Guidelines. Demonstrates the ability to clearly communicate policies, procedures and product features to Customers. Handling Walk in investor queries & coordinating with R&T for resolution. Maintaining MIS - Daily, weekly and Monthly sales MIS. Publish campaign MIS Accepting applications of Purchase, Redemption, Switch, Special Products & Requests. Reporting Liquid & High Value transactions. Preparing Daily MIS, Monthly report, Time Stamping Register & DTR, processing KYC. Sighting credits in bank for the transactions reported. Ensuring the proper cut off times as per SEBI rules.

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tech stack. Assist in onboarding new clients, ensuring seamless integration of the Prime Platform. Support and troubleshoot Unix/Linux-based environments, delivering prompt and effective solutions for clients. Utilize knowledge of Market Data, Reference Data and Other functional details to resolve issues related to specific business function. Maintain a strong understanding of support processes, adapting swiftly to changing circumstances and providing solutions in real-time. Collaborate with global teams to provide consistent support across various regions, ensuring timely resolutions to escalated issues. Streamline support processes by automating common tasks using scripting languages, improving response times and efficiency. Proactively identify performance issues and implemented solutions, reducing system downtime by 15%. Provide in-depth technical training and documentation to junior team members, improving team performance and support coverage. Qualifications: Education : Bachelors degree in computer science, Information Systems, or a related field. Experience : 7+ years of experience in Unix/Linux/Windows based environments, Scripting languages and SQL. Proven experience in automating common tasks using scripting languages. Soft Skills : Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and work under tight deadlines. Certifications : Any relevant certification is a plus.

Job Description Position DG SS Engineer Work Location RCP-Mumbai Responsible for Operation & maintenance of Utilities including Sub Station, Chiller House, DRUPS & SDMO DG sets, Centrifugal pumps, fans & blowers. Scope Energy Efficiency improvement Maintaining SLA of highest standards. Availability Management Responsibilities Managing uptime of 24x7x365 for Diesel Generators & its Auxiliaries Maintenance Management Monitoring performance of the Managed Services vendor against defined SLAs. Propose and implement energy optimization initiatives Preparation and execution of maintenance schedule for Diesel Generator sets Materials Management Management of spares – own / VMI Technical Monitoring, Operation & maintenance of Electrical system ranging from 11 KV, 6.6 KV & 0.433 KV. Emergency Diesel Generator sets ranging from 160 KVA to 3000 KVA. Dynamic rotary UPS system (DRUPS) DG Battery Banks. Battery Chargers. Various control system on DG and DRUPS sets. HT & LT Panels, PCC Panels, MCC Panels, Power Distribution panels, control system of power panels, Power & Lighting distribution Boards Protective relays and protection Systems. Transformers Ranging from 12.5 MVA to 2.5 MVA HT / LT switch gears - 11 KV /6.6 KV VCBs & 0.433 KV ACBs etc. BMS System. General Failure root cause analysis. Training of Technicians. Preparation of MIS reports. Controlling day to day activities. Preparation of shift scheduled, preventive Maintenance scheduled etc. Loading unloading of Diesel in the Main Diesel tank from the tankers. Auto working of diesel day tank filling system. Testing/trouble shooting of the above maintained equipment Control/interlock/protection of the above equipment. Electrical and mechanical measurement/measuring instruments. Emergency power and operations. Inter-site co-ordination during shut down of Indoor and outdoor equipment. Should be able to suggest & implement various Energy Conservation schemes. Systems & procedures for electrical and mechanical maintenance. Basis for preventive maintenance/predictive maintenance. Good knowledge of vibration analysis, equipment lubrications, etc. Hazardous areas classification Should be capable of handling shut downs without affecting the day to day activities as per schedule and procedure. Monitoring of fire systems and coordination with Fire department in emergency. Guidance to the junior technical staff during emergency situation. Attending Breakdowns of equipment with co-ordination in emergency situation. Preparations of work permits for different activities and maintenance services. Maintaining all records Requirements Hands on experience on Dg sets up to 3000 KVA Who Can apply? Experience of 5 to 6 Years in the field of Operations & Maintenance, DG sets Diploma Engineers in Mechanical, Electrical, and other streams.

Role - Team Lead US Shifts NP - 0 to 30 days Require Min 4 Yrs exp in Service desk out of which min 2 yrs as TL Familiarity with MS products and services certifications - Microsoft Certified Azure Fundamentals, M365 Fundamentals Teena 9116324602

Role & responsibilities 1. Minimum 5+ years of experience in Talent Acquisition Sourcing process. 2. Strong knowledge in sourcing searching, head hunting, screening, convincing, different methods of mining CV/resumes. 3. Good knowledge in using LinkedIn (Search, Advance Search, Job Posting, In-Email, etc.) 4. Must ensure smooth functioning of the sourcing process while complying with the relevant procedures and policy guidelines. 5. Achieving the sourcing numbers within the defined SLA /TAT. 6. Compliance on the code of conduct, integrity & data privacy. 7. Should be able to source for business critical/ niche & super requirement by putting up an effective sourcing plan. 8. Role will need to stay updated on Recruitment needs, trends & methodologies in the market. 9. You should bring in the expertise of prioritizing and using all the available resources to their maximum potential to ensure that hiring targets are achieved at an optimal cost. 10. You need to identify and use lean methodology to bring process efficiency. 11. You will have the opportunity to contribute and undertake projects related to recruitment (definitely) & the larger HR forum as and when required.

Manage FM ops across multiple sites, client coordination, team & resource mgmt,SLA compliance & audits, budgeting & performance review, MOM, excellent communication

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

1 DG Repair, I&C, Maintenance 2 Fabrication & Foundation Costing 3 Vendor & Manpower Management 4 SoW Preparation, Invoice Validation 5 Contract Monitoring 6 Technical Audits & Reports 7 Training Module Development Call and drop Cv at 77173 04618

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)

US (Hospitality process) Candidate should be comfortable with both Voice & Email Customer Service Hotel bookings /cancellation /reservations /greviences. Excellent communication skills. Qualification:Hsc+6months exp or graduate fresher Fresher Salry up 20k Experice 24k+trweling allownce +packman Any 5 days working and 2 rotational off 247 Rotational shift Doj: 15th April 2025 Centralized pick up and drop facility Home pick ups and drop window (9:30pm to 6:00am) For more details kindly connect RAMESH PAL 7303443025 (Shift Timing Any 9 Hours Shift Between 247) No planned leaves for first 6 months. * Notice Period : Immediate Joiner Work From Office* HR RAMESH PAL 7303443025

Required Qualifications: A bachelor s degree from any stream. Technical Competencies: Foster entrepreneurial culture - Drive cost control Ensure ownership for workplace (resolution of all admin, tech issues, etc.) Enable people to excel through grooming and regular feedback Derive valuable insights for improvement through innovation Set up and sustain a robust quality and training framework within teams Increase people engagement, ensure communication and feedback Value Added Services /process improvement leading to business benefits Ensure robust risk and compliance practices maintained Participate in selection process to ensure the right talent is selected in a timely manner Ensure transparency and adequate communication across all levels Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip Create an environment that encourages people to deliver and excel through performance management systems Manage and exceed client expectations Handle all SOW and contract related discussions Service delivery of the processes in the specific timelines Resolve and/or escalate employee grievances in a timely manner Desired Attributes: Strong interpersonal and communication skills, both written and verbal. Exceptional problem-solving abilities and a customer-centric mindset. Proven experience in a customer service or support role Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organizational skills, reasoning, logic and problem solving. Leadership and team management skills, including the ability to motivate and inspire a team. Interested, kindly forward your updated resume to matildad@hexaware.com / Whatsapp - +91 9082299130.

Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. Schedule Adjustments: Make real-time adjustments to staffing schedules based on current demand, including shift changes, break adjustments, and emergency coverage. Communicate schedule changes and adjustments to relevant team members and departments. 3. Issue Resolution: Quickly address and resolve any issues related to staffing, scheduling, or adherence that arise during operational hours. Coordinate with supervisors and managers to address any staffing gaps or performance concerns. 4. Data Analysis and Reporting: Analyze real-time data to identify trends or potential issues impacting service levels and operational performance. Provide real-time and end-of-day reports on performance metrics, including adherence, service levels, and any anomalies. 5. Collaboration and Communication: Work closely with WFM Planners, schedulers, and operational teams to ensure alignment and coordination. Communicate effectively with agents and supervisors regarding schedule changes, adherence issues, and performance expectations. 6. Process Improvement: Identify opportunities for process improvements in real-time monitoring and response. Suggest and implement strategies to enhance real-time management practices and overall operational efficiency.

International Customer Support (Voice) Exp: Min 1 Year in International Voice Support Qualification: Any Graduate Location: Pune Notice Period: Immediate Joiner Shifts: 24/7 US Both Way Cab WFO Virtual Interview Share resume's on: 9257669383(Harsha) Perks and benefits CTC-5.75LPA(30% Hike) Incentives Allowances

Role Summary- We are looking for an enthusiastic Team Leader for International Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Interested candidates can share their cv at nidhi.rastogi@igtsolutions.com

Job Description -Mechanical SME Position SME-Mechanical Work Location CP-Navi Mumbai Experience 10-15 Years’ experience in Mechanical & HVAC Operations and Maintenance Expert in Maintenance of Mechanical Systems & Familiar with Maintenance of Electrical Systems. Specialist in mechanical and cooling systems for large scape critical facilities Qualification BE/B.Tech in Mechanical with 10Years’ experience Diploma in Mechanical with more than 15 Years’ experience Key Responsibilities Strategic Initiatives Highly Resourceful for maintaining and preparation of Facility Site Standard Procedures and documentation. Ability to work collaboratively with Project Team, Construction & Engineering Team. To Develop and execute a comprehensive Operations & Maintenance plan for respective site. Capacity Planning - Through regular monitoring of Data Center capacity. Contribute to CAMC contracts, Scope of Work finalization. Contribute to System upgradation & Performance improvement activities. Extremely good managing outsourced manpower and Vendors. Operations Excellence HVAC Infrastructure Management of Mission critical Data Centre Facility. Maintaining HVAC SLA of highest standards. Experience on Project HOTO procedures of mechanical systems. Ability to work collaboratively with Project Team, Construction Team. To Lead and Manage DC facilities at site location and maintain 100% uptime of HVAC system. Establish performance benchmarks, conduct analysis, and identify improvement area, respond to emergency situations. Proven understanding of mechanical systems and HSE, OSHA, ASHRAE, TIA- 942 Regulations/Guidelines that pertain to Hyperscale Data Centers. Skilled in reading construction drawings for all fields (electrical, mechanical, plumbing) Ability to understand complex technical operations environments, communicate issues and provide solutions to all levels of the organization. Ability to prioritize multiple assignments of opposing priorities and work them through to an effective resolution. Customer/ Stakeholder Management Maintain transparent, regular and timely flow of communication with management on the state of the Facility Site and its Operations. Handle customers visits & customer queries. Managing relationships with internal & external stakeholders / Vendors Technical Experience Organizational Leadership: Contribute to short and long-term organizational operations planning and strategy as a member of the team. Inclined toward HVAC efficient activities. Maintaining efficient PUE of the system Risk Management Serve as primary contact person to addressing Statutory, Regulatory & Technical issues related to Mechanical systems and documents. Availability Management Managing uptime of 24x7x365 for Data centers Facility Infrastructure. Maintained redundancy of system healthy. Maintenance Management Propose and implement energy & cooling optimization initiatives. Preparation and execution of maintenance schedule for all utility infrastructure Contracts Management Manage Vendor relations. Development, selection & evaluation of vendors / sub-vendors Review AMC & SLA of Mechanical equipment’s Maintenance interface with manpower sharing agency. Monitoring, Operation & maintenance of Utilities like HVAC System – PAHU, Air cooled/Water cooled Centrifugal/Screw Chillers, Pumps, Cooling Towers, Piping & valves, Exhaust Fans, Fresh Air Fans, AHUs, Chemical Filters, Water Mist Systems, Cooling Towers, Cranes, Emergency Diesel Generator sets ranging from 160 KVA to 3000 KVA. Basic knowledge of automation systems like BMS System, Water Leak Detection System, VESDA System, Rodent Repellent System, Fire detection & extinguishing systems, CCTV, Access Control, Electrical Systems, Lifts. General Failure root cause analysis HVAC & Mechanical systems. Preparation of MIS/HVAC reports. Controlling day to day activities. Preparation of shift scheduled, preventive Maintenance scheduled etc., Testing/trouble shooting of the above maintained equipment. Should be capable of handling shutdowns of mechanical systems without affecting the services. Providing remote during Internal & External Audits. Experience Data Centre Operations Management Experience in HVAC Engineering Other Requirements Familiarization with OSS, SAP PM & MM Modules. Effective oral and written communication skills, with excellent analytical and problem-solving skills

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Greetings, We are Hiring for International Technical Support Executive for Pune *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *Kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sonam.singh1@igtsolutions.com

Job Title: IT Helpdesk/Desktop Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.