1580 Sla Jobs - Page 21

Key responsibilities: Own NPS/CSAT strategy, governance, and cadence. Set NPS and CSAT goals and RAG (Red-Amber-Green) performance thresholds; align with various functions (Sales / Credit / Ops / Collections / IT) . Create survey maps for NPS/CSAT and moments-that-matter (post-sanction, disbursement, first EMI, ticket closure etc). Lead Voice of Customer program, identify pain points, areas of improvement and drive cross-functional fixes. Conduct cross-functional cadences for NPS Fixes”. Prioritize initiatives to improve service quality (scripts, TAT, transparency, right process, communication strategy and service delivery expectation setting etc) Conduct review of detractor hot-sheets and u...

Role & responsibilities: Candidate should be available for 24 * 7 environment. Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions. Configure and troubleshoot d...

Role & responsibilities Preferred candidate profile TEAM LEADER Exp required - 2+ yrs as Team Leader from International BPO only. Location - Navi Mumbai Budget - upto 5.5Lpa to 7Lpa Immediate Joiners. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. T...

Role : - Mobility Specialist Location : - Mumbai/ Bangalore Experience : - 4 years plus Knowledge & Experience Overall work experience of 5-6 years within Mobility vertical for the US region and Global Mobility. • Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must. • Should have handled Intra US relocations across all states and well versed with Global Mobility concepts. • knowledge and experience of handling international relocations will be a good add. • Strong analytical skills and application of critical thinking are a must. • Proficient communication skills and stakeholder management skills. • Able to handle work as an individual contributor ...

Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...

Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...

Role & responsibilities SAP Basis Administration Preferred candidate profile

So, what’s the role all about? At Actimize, we are developing the next generation cloud platform that will host solutions in the space of Anti-Money Laundering and Fraud Prevetion. As part of the R&D team, you will be responsible for architecting and developing the platform that is robust, fault-tolerant, available, scalable, secure and performant. NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the be...

So, what’s the role all about? At Actimize, we are developing the next generation cloud platform that will host solutions in the space of Anti-Money Laundering and Fraud Prevetion. As part of the R&D team, you will be responsible for architecting and developing the platform that is robust, fault-tolerant, available, scalable, secure and performant. NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the be...

Role - Master Data Management Time - 10:00 AM - 2:00 PM. Venue - Tower 4, Sholinganallur Elcot, Chennai. Hiring for Bangalore Location!!! Kindly carry two copies of resumes!! Job Description 1. Job Mandate/Purpose To carry out transactions in Master data management, which involves Customer master, Vendor master, Finance master Pricing master & Product master, updating requested data in SAP. Also, to communicate with requestors for their requirements/issues for ensuring a smooth operation. 2. Scope of the Role Master Data Management - Create/Update/Change various information with respect to master data in SAP. 3. Key Roles and Responsibilities To efficiently handle requests in SNOW (Service N...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

The RTA's key duties include monitoring agent adherence, managing schedules, analyzing performance, and taking immediate action to optimize operational efficiency within a contact center environment.

Strong leadership and team management skills. People Management Proficient knowledge of PPT, EXCEL Excellent communication and conflict resolution abilities. Ability to handle client escalations and sensitive cases professionally In depth knowledge of CSAT, SLA, Quality Excellent problem-solving and analytical abilities. Proficiency in presentation and analysis skills. Effective communication and interpersonal skills for cross-department collaboration. Develop and implement operational strategies to improve efficiency and productivity. Monitor team performance and ensure adherence to service level agreements (SLAs) and company policies People Management ,attrition, shrinkage Understanding of...

Urgent Hiring Supervisor / Team Leader Location: Noida Open Positions: Supervisor (1 Opening) Team Leader (5 Openings) Salary & Benefits: Supervisor: 45,000 50,000 (+ Team Incentives) Team Leader: Up to 60,000 (+ Team Incentives) Additional Benefits: Travel Allowance + Complimentary Food (Final salary depends on skills & experience) Shift & Working Days: Shift: US Shift (Night Shift, Fixed) Working Days: 6 Days (Rotational Week Offs) Requirements: Minimum 3 years of experience as Supervisor / Team Leader in International Sales (US Process) Strong knowledge of Shrinkage, Attrition, SLA, KRAs, KPIs Strong background in hardcore international sales & team handling Excellent interpersonal & comm...

Tools: Advance Excel, Basic Knowledge RTA, WFM Shift: US Shift (Work from Home) Job Title: Real Time Analyst Job Summary: Role: Real Time Analyst (RTA)/WFM Grade: II Experience: 3 yrs in WFM, with at least 1 yr in RTM team. ACD Tool exposure: InContact preferred, but any other ACD exposure would also do. WFM tool Exposure: Calabrio preferred, but other WFM tool exposure would also be ok. Other Exposure: Required understanding & exposure to making real time skill change in a multi-skill US based contact center business Excel exposure: Intermediate level, with exposure to managing & enabling reports automation. Communication: Strong English comprehension, writing, & speaking skills, as this ro...

Role Overview: As a Total Rewards Specialist at Accenture, you will leverage your strong understanding of Compensation, Benefits, and Performance Management to solve issues in these areas. Your role involves leading a team, sharing company goals, safety rules, and deadlines, and keeping the team motivated. You will monitor team performance, assist in hiring and training, and provide progress updates to managers. Additionally, you will facilitate communication of feedback and company policies between the team and management, ensuring adherence to defined processes. Key Responsibilities: - Understand and improve process metrics such as SLA, OLA, and KPI - Collaborate with the Service Managemen...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

Ready to shape the future of work? At Genpact, we dont just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology ser...

Location- Gurugram/Noida/Mumbai/Pune Functional Consultant- Oracle EBS (SME) Financials About the Role In this role, you will work on Oracle applications finance modules support for the company's business solutions within a defined Software Development Lifecycle. Supports and assist other developers/team members in testing and debugs of software programs and enhancements to meet project plan goals. Responsibilities Act as Subject Matter Expert on Oracle EBS (SME) Financials (GL, AP, AR, FA, CM, SLA). Possess hands-on experience with Oracle E-Business Suite Release 12, with strong knowledge Oracle Financials. Configure Oracle EBS Modules (GL, AP, AR, FA, CM). Participate in Oracle EBS to Clou...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Title: Manager Ops - Domestic Process( Banking Experience Mandate) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to ne...

We are seeking an experienced and proactive Duty Manager – Operations to lead and manage the core operational departments: Reservation, Allotment, and Tracking. This role will also be responsible for enhancing customer experience, leading the frontline team, and ensuring seamless execution of ground-level operations, equivalent to an Operations Manager position. The ideal candidate will have strong leadership skills, industry knowledge, and the ability to handle high-pressure situations in a dynamic environment. Key Responsibilities: 1. Departmental Leadership: Supervise and coordinate daily activities across Reservation, Allotment, and Tracking teams. Ensure proper resource allocation and s...

We are seeking an experienced and proactive Duty Manager Operations to lead and manage the core operational departments: Reservation, Allotment, and Tracking. This role will also be responsible for enhancing customer experience, leading the frontline team, and ensuring seamless execution of ground-level operations, equivalent to an Operations Manager position. The ideal candidate will have strong leadership skills, industry knowledge, and the ability to handle high-pressure situations in a dynamic environment. Key Responsibilities: 1. Departmental Leadership: Supervise and coordinate daily activities across Reservation, Allotment, and Tracking teams. Ensure proper resource allocation and smo...

Role & responsibilities Key Responsibilities To be part of deal-review board for new opportunities & provide inputs on delivery & quality risk if any, based on the current knowledgebase. To review implementation/ transition plan & tracking it via regular program reviews. Define Quality Assurance and Quality control plan for the engagement. Ensure the Quality plan is implemented. Milestone wise deliverables tracking Review adherence to Risk mitigation plan Review SLA compliances and ensure available RCA for missed SLAs Participate in client calls and represent as Quality spoc in the engagement Conduct regular contract compliance audits to ensure compliance to all contractual requirements Cond...