1568 Sla Jobs - Page 20

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Ernst Young is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journey The Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Data AnalysisConduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic PlanningCollaborate with cross-functional teams to understand business objectives and provide analytical s...

The candidate should be preferably from telco background having experience in Order management/ project management of circuit delivery for the end user. You will have 3 to 7 years experience in handling access deliveries. Experience in liaising and managing relationships with Global access vendors. Effective communication and customer facing skills Knowledge of the Enterprise Telecom network solutions, order management and risk management. Good for you to have PMP/ Prince2 certification CCNA certification You will possess these technical skills Telco product knowledge (DIA/BIA/PTP/IPLC/NPLC) Telco access technology knowledge (Fiber/Copper/Radio) What will you bring Strong knowledge on circui...

Update outlook with Actual orders along with all related templates. Maintain strong working relationship & communications with supply centers to confirm production/shipping schedules & monitor open POs for on time deliveries. Maintain order tracking information (order sheet) and share visibility with customers Secure in transit confirmation and end of month reported stock as an input for demand planner to run accurate DRP Communicate order change to Demand planner to ensure accurate outlook reporting Coordinate on bookings with approved lines/forwarders-where applicable Communicating Updated Logistics Cost to the Financial Controls Analyst. Ensure timely receipt by distributors of correct an...

Hamilton Housewares Pvt.Ltd is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before ...

Hamilton Housewares Pvt.Ltd is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before ...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...

VVRS is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying. Desired Quali...

Roles and Responsibilities Oversee electrical maintenance activities at the airport terminal building, including troubleshooting and resolving issues promptly. Handle manpower effectively by planning, coordinating, and supervising teams for various tasks related to operations and maintenance. Ensure compliance with safety standards (SLA) guidelines during all phases of project execution. Coordinate with stakeholders to resolve technical queries and provide solutions for optimal system performance. Manage airport projects from conceptualization to commissioning, ensuring timely completion within budget constraints.

Experience: 7-10 years Job Location: Hyderabad/Pune Job Type: Full-time Mode of Work: Hybrid Looking for Immediate to 30days Role Overview: We are seeking an experienced Oracle Finance techno-functional consultant to lead the implementation of Oracle Advanced Global Intercompany System (AGIS) across US/MEXICO and US/PR entities. This role involves requirement gathering, solution design, configuration, integration, and testing to ensure seamless and compliant intercompany transaction processing. The ideal candidate will bring strong expertise in Oracle Financials, intercompany accounting, and cross-border compliance. Key Responsibilities Lead end-to-end implementation of Oracle AGIS for inter...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company IN HYDERABAD BANGLORE PUNE (Immediate Joining) SALARY STRUCTURE :--- Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promp...

As a candidate for this role, you will be responsible for leading and managing teams effectively. Your key responsibilities will include: - People Management - Proficient knowledge of PPT and EXCEL - Excellent communication and conflict resolution abilities - Ability to handle client escalations and sensitive cases professionally - In-depth knowledge of CSAT, SLA, and Quality - Excellent problem-solving and analytical abilities - Proficiency in presentation and analysis skills - Effective communication and interpersonal skills for cross-department collaboration The job requires strong leadership skills, team management abilities, proficiency in PPT and EXCEL, excellent communication skills, ...

Role Overview We are seeking an experienced Pega Senior Consultant with strong expertise in designing and developing enterprise applications on the latest Pega platforms (v8.X and/or Infinity 23/24). The ideal candidate will be responsible for building scalable applications, leveraging Pega best practices, and ensuring performance optimization. Key Responsibilities Design and develop end-to-end Pega applications in line with Pega Infinity standards, guidelines, and design patterns. Work extensively with Data Pages, Dataflows, Flows, Flow Actions, Views, Activities, SLA, Connectors, and Service Rules . Utilize Pega App Studio OOTB capabilities for rapid application development. Implement solu...

Key responsibilities: Own NPS/CSAT strategy, governance, and cadence. Set NPS and CSAT goals and RAG (Red-Amber-Green) performance thresholds; align with various functions (Sales / Credit / Ops / Collections / IT) . Create survey maps for NPS/CSAT and moments-that-matter (post-sanction, disbursement, first EMI, ticket closure etc). Lead Voice of Customer program, identify pain points, areas of improvement and drive cross-functional fixes. Conduct cross-functional cadences for NPS Fixes”. Prioritize initiatives to improve service quality (scripts, TAT, transparency, right process, communication strategy and service delivery expectation setting etc) Conduct review of detractor hot-sheets and u...

Role & responsibilities: Candidate should be available for 24 * 7 environment. Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions. Configure and troubleshoot d...

Role & responsibilities Preferred candidate profile TEAM LEADER Exp required - 2+ yrs as Team Leader from International BPO only. Location - Navi Mumbai Budget - upto 5.5Lpa to 7Lpa Immediate Joiners. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. T...

Role : - Mobility Specialist Location : - Mumbai/ Bangalore Experience : - 4 years plus Knowledge & Experience Overall work experience of 5-6 years within Mobility vertical for the US region and Global Mobility. • Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must. • Should have handled Intra US relocations across all states and well versed with Global Mobility concepts. • knowledge and experience of handling international relocations will be a good add. • Strong analytical skills and application of critical thinking are a must. • Proficient communication skills and stakeholder management skills. • Able to handle work as an individual contributor ...

Responsibilities * Lead a team of voice process professionals to achieve operational excellence in revenue cycle management, claims adjudication, and customer satisfaction. * Develop and implement strategies to reduce shrinkage, attrition, and improve overall team performance. * Manage escalations effectively to ensure timely resolution of issues while maintaining high levels of customer satisfaction. * Analyze key performance indicators (KPIs) such as AHT, CSAT, TAT, SLA compliance to identify areas for improvement. Job Requirements * 5-12 years of experience in BPO/Call Centre industry with expertise in voice process operations. * Strong understanding of Revenue Cycle Management (RCM), Cla...

Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...

Role & responsibilities SAP Basis Administration Preferred candidate profile

So, what’s the role all about? At Actimize, we are developing the next generation cloud platform that will host solutions in the space of Anti-Money Laundering and Fraud Prevetion. As part of the R&D team, you will be responsible for architecting and developing the platform that is robust, fault-tolerant, available, scalable, secure and performant. NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the be...

So, what’s the role all about? At Actimize, we are developing the next generation cloud platform that will host solutions in the space of Anti-Money Laundering and Fraud Prevetion. As part of the R&D team, you will be responsible for architecting and developing the platform that is robust, fault-tolerant, available, scalable, secure and performant. NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the be...

Role - Master Data Management Time - 10:00 AM - 2:00 PM. Venue - Tower 4, Sholinganallur Elcot, Chennai. Hiring for Bangalore Location!!! Kindly carry two copies of resumes!! Job Description 1. Job Mandate/Purpose To carry out transactions in Master data management, which involves Customer master, Vendor master, Finance master Pricing master & Product master, updating requested data in SAP. Also, to communicate with requestors for their requirements/issues for ensuring a smooth operation. 2. Scope of the Role Master Data Management - Create/Update/Change various information with respect to master data in SAP. 3. Key Roles and Responsibilities To efficiently handle requests in SNOW (Service N...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

The RTA's key duties include monitoring agent adherence, managing schedules, analyzing performance, and taking immediate action to optimize operational efficiency within a contact center environment.