1568 Sla Jobs - Page 19

Join Orcapod as a Senior Business Leader in Tech Hiring! Are you a seasoned business professional with deep expertise in the tech product hiring industry ? Have you partnered with global product leaders like Microsoft, Google, Amazon, Intuit, or Adobe ? If yes, Orcapod is looking for you! About the Role We are seeking a senior-level business leader who can drive end-to-end business ownership from client acquisition to successful mandate delivery. This is a business management role where you will build and scale the executive search practice, manage P&L, and deliver outstanding value to top-tier technology product companies. Key Responsibilities Build and nurture client relationships with lea...

Job Title: Team Lead Domestic Voice Process Location: Hyd Department: Customer Support / Operations Reporting To: Process Manager / Operations Manager Languages Required: Hindi & English (Mandatory) Key Responsibilities: Lead and manage a team of voice process executives handling inbound/outbound calls. Monitor team performance and ensure achievement of KPIs such as call quality, customer satisfaction, and productivity. Provide coaching, feedback, and training to team members to improve performance. Handle escalations and resolve customer issues efficiently. Prepare daily/weekly/monthly reports and share insights with management. Ensure adherence to company policies and process compliance. C...

Job Title: Application Support Lead High Level Description: The Service Desk Lead takes ownership of operational support oversight, is hands-on with client support, and provides team mentorship. What youll be doing Operational Oversight o Monitor tickets, support emails, and SLAs, escalating issues when needed o Ensure that the assigned tickets are handled effectively within the timelines o Ensure that all support tickets are managed ensuring SLA Compliance o Ensure timely client communication of incoming tickets o Ensure all planned activities are completed on time o Coordinate coverage across shifts to maintain seamless 24*7 support o Identify opportunities for process improvements, automa...

Role: UK Technical Support (International Voice) Freshers and experienced both can apply Exp: Min. 1 year is must into Customer Support UK Rotational Shifts 5 days working; 2 days rotational off Work from office 2 Way Cabs Only Graduates (Excluding BE / B.Tech) Compensation: For Freshers- 23k Inhand For Exp- 32k Inhand Only Immediate Joiners CONTACT: Chanchal- 9251688424

Role: UK Technical Support (International Voice) Freshers and experienced both can apply Exp: Min. 1 year is must into Customer Support UK Rotational Shifts 5 days working; 2 days rotational off Work from office 2 Way Cabs Only Graduates (Excluding BE / B.Tech) Compensation: For Freshers- 23k Inhand For Exp- 32k Inhand Only Immediate Joiners CONTACT: Chanchal- 9251688424

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Primary Responsibilities Site Reliability Engineering (SRE) is an engineering discipline that combines software and system engineering to build and run large scale, massively distributed, fault-tolerant systems. SREs ensure managed service offerings and customer deployments have reliability and uptime appropriate to users needs and a fast rate of improvement while monitoring and validating capacity and performance. Focused on reliability, scalability, and the development of automation to manage a set of repetitive tasks at scale. Knowledge &Skills In depth knowledge on SRE practices and concepts like SLA, SLO, SLI, Error budget, Toil elimination, Post-mortem etc. Should have experience in an...

Primary Responsibilities Site Reliability Engineering (SRE) is an engineering discipline that combines software and system engineering to build and run large scale, massively distributed, fault-tolerant systems. SREs ensure managed service offerings and customer deployments have reliability and uptime appropriate to users needs and a fast rate of improvement while monitoring and validating capacity and performance. Focused on reliability, scalability, and the development of automation to manage a set of repetitive tasks at scale. Knowledge &Skills In depth knowledge on SRE practices and concepts like SLA, SLO, SLI, Error budget, Toil elimination, Post-mortem etc. Should have experience in an...

Greetings from HCL: HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 50 countries and over 187,000 employees. We have around 6800+ employees are working with HCL Madurai in different LOBs. We are looking for Service Desk Engineer with HCL Lucknow We have found your profile is suitable to our open demands, if you are looking for an opportunity and interested to apply, please share your updated profile to ...

Own end to end warehouse & logistic operations like a true ninja master Keep inbound, outbound, & last mile flows lighting fast & error free Maintain zero-compromise inventory accuracy Plan, execute & optimize ops across multiple warehouses

The Solution Architect is responsible for designing and delivering compliant solutions that meet project specifications, timelines, and SLA requirements. This role ensures solution reliability, standardization, and integration of IoT devices.

Role Overview: As an Incident Commander at Palo Alto Networks, you will be playing a pivotal role in the cybersecurity landscape, dedicated to addressing critical incidents for customers and ensuring their satisfaction. Your proactive approach, dedication to continuous improvement, and passion for customer service will be key in solidifying the company's reputation as a cybersecurity partner of choice. Key Responsibilities: - Coordinate and lead response initiatives for the company's most critical incidents and escalations affecting customers - Demonstrate adept leadership and seamless coordination with global teams, making quick decisions and facilitating communication across diverse teams ...

As an Oracle EBS Finance Functional Consultant at Excelencia in Chennai, you will play a crucial role in configuring and customizing Oracle EBS Finance modules to meet business requirements. You will be responsible for performing gap analysis, proposing solutions, and developing functional specifications for RICE components. Additionally, you will support month-end and year-end closing processes, collaborate with technical teams, conduct user acceptance testing, and liaise with Oracle Support for issue resolution. Key Responsibilities: - Configure and customize Oracle EBS Finance modules according to business needs. - Perform gap analysis and suggest solutions based on Oracle best practices....

Job Title: Executive Logistics - B2B Location: Kandivali 2, Mumbai Interested candidates can share CV to - ashwini.kavali@hamiltonindia.in Key Responsibilities: SLA Monitoring: Track, analyze, and report on B2B SLA delivery performance to ensure timely order fulfillment and high customer satisfaction. Issue Resolution: Handle and resolve B2B operational issues by collaborating with transporters, warehouses, and client service teams to minimize delays. SRN/POD Management: Oversee Stock Receipt Note (SRN) process, validate receipts, reconcile discrepancies, and manage Proof of Delivery (POD) for audit and compliance. MIS Reporting: Prepare, update, and circulate MIS reports on B2B/e-commerce o...

NAB is looking for Analyst I to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities: Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical suppo...

Join us on a journey of endless possibilities At Strada, possibility isnt just a promise it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perf...

Overview Responsible for ensuring the stability, performance, and continuous improvement of Global Commercial & Consumers Application IT systems and integrations The role involves analyzing incidents, implementing sustainable fixes, coordinating with cross-functional and third-party teams, and driving automation and process enhancements to improve operational efficiency By combining technical expertise with strong collaboration skills, the Sr Analyst ensures seamless business operations and alignment of IT services with sector objectives Responsibilities Ensure operational stability of global IT systems by monitoring, analyzing, and resolving incidents within SLA to minimize business disrupt...

Looking for experience in IT Service Desk- International Voice Process Location- Pune WFO| 5 Days working Both way cabs Rotational night shifts 1+ year exp- CTC 5 LPA 2+ years exp- CTC 7 LPA If interested- Contact 7339726676/ 96364 87945 Perks and benefits Night shift allowances Performance incentives

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing & invoicing. The ideal candidate will drive end-to-end WFM processes, align strategies with business goals and client expectations, and ensure operational excellence. Immediate joiners are preferred. Key Responsibilities Define and execute departmental plans aligned with WFM strategy and client requirements. Oversee the complete WFM cycle - for...

Role & responsibilities 5-14 years extensive experience in Oracle Fusion Finance (GL, AP, AR, Tax, CM, FA, SLA etc.) modules. Strong expertise in at least two Finance modules. Minimum 2 implementation and solution design work experience. Should be strong in Oracle Accounting flow. Must have extensive client facing experience. Preferred candidate profile

As a successful candidate for this role, you will be responsible for leading and managing teams with strong leadership skills. Your role will involve managing people effectively, utilizing your proficient knowledge of PPT and Excel for efficient operations. You will be expected to demonstrate excellent communication skills and adept conflict resolution abilities. Key Responsibilities: - Handle client escalations and sensitive cases professionally - Utilize in-depth knowledge of CSAT, SLA, and Quality metrics - Demonstrate excellent problem-solving and analytical abilities - Utilize proficiency in presentation and analysis skills - Collaborate effectively with other departments using strong c...

We're looking for a proactive and tech-savvy IT Support Technician (Level 1) to join our team! If you're passionate about solving technical issues and enjoy helping others, wed love to hear from you. Responsibilities: Provide first-level technical support via phone, email, chat, or in person Diagnose and resolve hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and other IT peripherals Log and update service requests in the ticketing system Escalate unresolved issues to Level 2/3 support teams when necessary Requirements: Strong problem-solving and communication skills Hands-on experience with IT hardware and troubleshooting Familiarity with...

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Job Description - Business Process Manager / Operation Manager. Position : Full-Time Location : Work from Office Role at Phase 8 Mohali Punjab About the Role We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly. Key Responsibilities Design and document end-to-end processes and SOPs for different functions. Build frameworks for scalable operations , similar to BPO setups like Teleperformance/eClerx. Ensure process compliance and quality control across teams. Implement basic performance metrics (KPIs/SLAs) to track efficienc...

Role Overview We are seeking a Sr. Manager / Manager Helpline Support who will be responsible for leading and optimizing our helpline operations. The ideal candidate should bring strong expertise in Workforce Management (WFM) from the BPO segment, ensuring effective capacity planning, scheduling, and service delivery to meet SLAs. Key Responsibilities Lead day-to-day operations of the Buddy4Study helpline team, ensuring high-quality support delivery. Own and implement Workforce Management (WFM) processes including forecasting, scheduling, real-time monitoring, and capacity planning. Track performance against defined KPIs/SLAs (AHT, Service Level, Occupancy, Adherence, etc.). Develop and main...