1568 Sla Jobs - Page 18

Job description Opening_Assistant Manager- Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner or 15 to 30 days of notice 5 days working with 24/7 rotational shift. • Looking a candidate with overall Minimum 7-10 years of experience in those as an AM for voice Process should at least 1 to 2 year on paper. • Voice Experience -Mandate • E-Commerce Domain Experience - Added advantage. • Good communication • Budget - INR 6.5 L • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Only immediate joiner. • Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time ...

NAB is looking for Senior Associate to join our dynamic team and embark on a rewarding career journey Associate plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytic...

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

Qlik Sense Service Manger JD Manage Complex Qlik Sense Engagement Lead Qlik Sense project and team of 10+ people for managing the delivery and able to manage team. Define and enforce governance frameworks, best practices, and standards for Qlik Sense development, deployment, and support. Collaborate with Customer SOPC, IT Team , IT leadership, and Business Team teams to align Qlik Sense service. Able to manage SLA agreed with Customer. Oversee the administration of Qlik Sense Enterprise including server configuration, load balancing, performance tuning, and capacity planning. Manage upgrades, patching, backups, and disaster recovery protocols. Monitor usage, performance metrics, and system l...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) --- PUNE - HINJWADI & HYDERABAD SALARY FOR FRESHERS -- Rs 2.77 LPA --- only for PUNE --- Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant ...

**Job Description:** **Role Overview:** As an Assistant Manager at GlobalLogic, your primary responsibilities will involve Project/Delivery Management, People and Performance Management, and Stakeholder Management. You will be expected to provide accurate status updates on planned versus progress across delivery functions to both internal and external stakeholders. Additionally, you will drive performance management and define Key Result Areas (KRA) for the workforce to enhance overall performance. Strong communication skills and the ability to manage expectations across stakeholders will be essential in this role. **Key Responsibilities:** - Manage end-to-end Project/Delivery Management pro...

Role Overview: You will be responsible for ensuring accurate processing of all banking transactions on a daily basis without any delays. Your main focus will be to review and process bank transactions with precision and handle any variances or unposted transactions effectively. Additionally, you will need to have knowledge of banking activities, including query management, and ensure compliance with SOX and SLA requirements. Your tasks will also include preparing and posting bank journals. Key Responsibilities: - Reviewing and processing bank transactions daily with accuracy - Managing queries related to banking activities - Ensuring compliance with SOX and SLA requirements - Preparing and p...

Required Skills and Experience Having 5+ Years of experience in Service Level Management (SLM) Define and manage service level objectives (SLOs) and ensure alignment with CUSTOMER expectations. Monitor and evaluate service performance against agreed SLAs on a monthly basis. Identify and report service level defaults when performance metrics fall below expected thresholds. Administer service level credits (liquidated damages) for SLA breaches, calculated based on the percentage of calls outside acceptable service levels. Facilitate earn-back mechanisms when performance exceeds SLA targets, subject to CUSTOMER discretion. Ensure SLA compliance across all in-scope services including incident, c...

Requirements : Graduation Mandate . Must be aware of shrinkage, attrition, AHT, NPS, CSAT , DSAT , SLA etc. Must have 2 year exp in the same role & 2-5 years total in a domestic voice process. Salas exp for outbound process HR Deeksha 7697428237 Required Candidate profile Must have 2 years+ on paper experience in Same Designation Mandate. 2 -5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Forecast Accuracy & SLA Identify and analyze factors impacting SLA delivery. Proactively gather data to improve cash forecasting accuracy. Manage activation/deactivation of cash points in the system. Prepare ATM load schedules with vendors/customers. Required Candidate profile Support & System Escalations Provide Level 1 support for agent/regional “how-to” queries. Deliver Level 2 support for process issues affecting operations. Use bulk cash ordering tools.

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Follows SOP or managers instructions and ensures tasks are quality compliant Contributes to project improvement ideas, if applicable Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA Proactively raises issues/alarms to manager or stakeholders Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks. Maintains records of day-to-day work by updating trackers or workflow tools Meets predetermined and assigned productivity targets and quality standards. Any graduates Communication skills Basic Excel skills SQL would be additional benefit

-Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) -Client and organizational targets -Identify low performers and create performance improvement plans -Provide timely feedback and conduct performance review.

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Key Responsibilities: Proven experience in People management including team supervision and performance monitoring. Strong problem solving with Shrinkage, work allocation and multitasking abilities. Strong Client management skills with prior exposure to client interactions and relationship building. Data management proficiency, ability to analyze, interpret and present data for decision making. Excellent verbal and written communication skills in English. Flexible to work in night shift. Prior experience in Fraud management/Shipping and logistic LOBs, would be an added advantage. Qualifications Minimum Academic Qualification: Graduate. 3+ years of work experience.

As an Infrastructure & Platform Modernization Lead, you will be responsible for: - Leading infrastructure automation using Infrastructure-as-Code (IaC) tools such as Terraform, Pulumi, AWS CloudFormation, etc. - Designing and maintaining scalable, secure, and compliant cloud-native infrastructure on AWS, Azure, or GCP. - Building reusable IaC modules to enforce infrastructure standards across environments. - Driving cloud platform modernization and legacy system transformation. - Developing containerization and orchestration strategies with Docker and Kubernetes. - Implementing infrastructure testing and validation in CI/CD pipelines. In the Production Operations & Application Support role, ...

Role Overview: As a Manager Improvement & Performance at SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a key role in supporting the Head of Service Improvement and Service Operations Governance in addressing service delivery issues both internally and in customer meetings. Additionally, you will be responsible for creating a motivated and productive work environment for your team by ensuring their competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key R...

As a highly experienced Functional Solution Architect specialized in Oracle Financials, your role will involve leading and designing end-to-end financial business processes using Oracle ERP. You will act as the strategic bridge between finance business leaders and technical teams, ensuring that Oracle solutions align with business objectives and industry best practices. Key Responsibilities: - Own the functional architecture of Oracle Financials modules including GL, AP, AR, FA, CM, Tax, and SLA. - Lead client workshops to gather requirements and define future-state finance processes. - Translate business needs into scalable, fit-for-purpose Oracle ERP solutions. - Create and validate functi...

As a Real-Time Monitoring (RTM) Analyst, you play a crucial role in ensuring consistent service delivery across all lines of business (LOBs) within the contact center. Your primary responsibility is to monitor intraday performance, staffing levels, and schedule adherence to drive real-time decisions that optimize workforce productivity and maintain service level agreements (SLAs). You will serve as a central point of coordination for real-time floor support, collaborating closely with Operations, Quality, and WFM planning teams. **Key Responsibilities:** - Monitor real-time contact center activity to ensure service level targets are met across queues, channels, and LOBs. - Track agent adhere...

As a candidate for the position, you should have a Bachelor's degree in Mechanical, Automotive, or Production Engineering. You should also possess 3 to 7 years of relevant experience in domains such as Additive Manufacturing, 3D Printing, Rapid Prototyping Machines, and technologies like PolyJet, FDM, SLS, and SLA. Additionally, a mandatory 2-year bond is required for this role. Please send your resume to jobs@designtechsys.com for consideration.,

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

Requirements : Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs and KPIs Must have 1 year exp in the same role & 4 -9 years total Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Manage 15–20 associates, drive performance, ensure smooth operations, and deliver top-notch customer satisfaction UK Insurance process preferred Should have knowledge of operations Metrics Voice process Experience is Must Contact- 9311035462 (Aman)

We are looking for Project Managers with a robust background in Project Planning and Execution, Stakeholder Management, and Risk Management, as well as experience in any technology stack (Java / .NET / UI / AEM). If you have more than 11 years of experience in Project Management within a Managed Service / Application Development or Infrastructure environment, and are ready to start immediately, we invite you to join our expanding team. Total Experience: 12+ Years Job Title: Project Manager Work Location: Gurugram (Sec -34, Near Hero Honda Chowk, GGN) / Hyderabad Required Skills: Project Management (IT Infrastructure / App Development), Stakeholder Management, Risk & Compliance, SLA, Agile