618 Sla Jobs - Page 18

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) • Ability to prioritize and manage tasks within a fast-paced environment • Typing speed of 55 WPM and accuracy of 95% • Strong leadership and management skills Educational Qualification :Graduation Preferred candidate profile : Immediate joiners or with 30 days Notice period

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Sonam Singh 9953150816 or share resume at sonam.singh1@igtsolutions.com

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Nidhi Rastogi 8630322833 or share resume at nidhi.rastogi@igtsolutions.com

10+ yrs exp IT & IT Security Certified in ISO 27001: 2013 Enterprise IT Governance including knowledge of IT risk management and controls Strong power point presentation creation and design Func as SPOC for IT GRC & Audits Team Leading Exp preferable Required Candidate profile Manage establishment of operate & tech decision-making process to ensure IT svc are align to organization priorities & risk appetite Prep sec dashboards with KPIs, sec metrics for CISO presentations Perks and benefits Mediclaim + additional 10% performance bonus

Job Title: Desktop Support Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

Review of latest vulnerabilities and if found more critical/exploitable pushfor faster remediation. Review of alerts/inputs/reports from Threat intelligence vendors (CurrentlyCyberInt) and take appropriate actions. Compile share/IOCs. Verify if these are applied/blocked at SOC/tools levels. New threats/IOC are added at tool level (e.g., any new file types to be blockedat Email/Zscaler etc.) Review any emerging threats, threat actors, specific attacks, OSINT/otherinformation sources. Interface with IT team/project team (in some case) for remediation ofvulnerabilities/threats Review, improve overall SLA compliance, SLA reporting. Share periodic inputs for the SOC monitoring enhancements. Review usage of third-party applications by end users and provide securityclearance as applicable and notify patching team and endpoint security team. Zscaler Proxy, SOC Monitoring, Cyber Threat Hunting, Cyber Security Assessment Consulting, Vulnerability Assessment, Vulnerability Mitigation, Penetration Testing. Review of latest vulnerabilities and if found more critical/exploitable push for faster remediation. Review of alerts/inputs/reports from Threat intelligence vendors (Currently CyberInt) and take appropriate actions. Compile share/IOCs. Verify if these are applied/blocked at SOC/tools levels. New threats/IOC are added at tool level (e.g., any new file types to be blocked at Email/Zscaler etc.) Review any emerging threats, threat actors, specific attacks, OSINT/other information sources. Interface with IT team/project team (in some case) for remediation of vulnerabilities/threats Review, improve overall SLA compliance, SLA reporting. Share periodic inputs for the SOC monitoring enhancements. Review usage of third-party applications by end users and provide security clearance as applicable and notify patching team and endpoint security team.

Managing and supervising team members in the Shifts Conduct daily meetings / Team huddles Organizing shift schedules and rosters for team members as per project requirements. Validate unassigned tickets and assign them to respective support teams. Assigning supervision duties to specific employees based on role and skills. SLA and OLA Monitoring and Management. Ownership of High Priority Incidents. Alert, Co-Ordinate and engage Respective Technical teams during Major and Critical incidents. Handling customer escalations and managing conflicts. Responsible for Shift handover and takeover Onboarding New team members as per Red River's onboarding process. Conducting performance / Productivity reviews and sharing feedback with the Team. Create and execute Training plans for the Team members. Windows Server (2008, 2012, 2016, 2019),Other Patching Tools, Windows Server (2008, 2012, 2016, 2019),Other Patching Tools. Windows Server and Client Environment Install patches Generate and review patch reports monthly/quarterly, remediate vulnerabilities on systems that cannot be patched to resolve known vulnerabilities. Basic understanding of Windows/client operating systems Ability to communicate effectively in English; both verbal and written. Team player and leading the team Working a shift schedule.

Strong proficiency in Python (5+ years professional experience) Strong experience with GitHub /PR workflows Good networking knowledge Prior experience with GitHub /PR workflows Experience with supporting developer tools or open-source projects Excellent troubleshooting and debugging skills Good Kubernetes/docker skillsAbility to communicate technical concepts clearly to both technical and non-technical audiences Strong sense of ownership and commitment to SLA compliance Familiarity with using Jira Preferred Qualifications Experience with CI/CD systems (mainly Jenkins, etc) Familiarity with packaging and distributing Python libraries Contributions to open-source Python projects Experience working in distributed teams or supporting developer communities

This position is responsible for the successful Parking Operations management of Secure Parking Solutions Private Limited. The Prime objective of this position is to manage day to day Parking Operations and Parking management activities of Region. This position is responsible for the successful Parking Operations management of Secure Parking Solutions Private Limited. The Prime objective of this position is to manage day to day Parking Operations and Parking management activities of Region. Proficiency in MS office, Knowledge of preparing and presenting reports. Candidates with experience Retail or Telecom (Postpaid) industry only. Currently Residing in Mumbai (10 Km radius of Andheri East) Minimum of 12-15 years experience in a similar Regional leadership level position with a successful track record of achieving results OPERATIONS Assisting AGM West in smooth running of day-to-day parking operations for the assigned region. Active participation in setting up new car park sites and giving support to existing car parks in the region. Directing Car Park Managers/Supervisors operations to ensure that all planned targets are met within agreed budgets and time frames. Advice and support to Car park managers/Supervisors and ground staff on all car parking operational issues. Support the CPMs and ground staff on all car park operational issues by the means of weekly training / meeting at the office or on site. Manage the handling of all customer service inquiries, complaints, incident reports and claims in an efficient and timely manner. Manage adherence to all financial transaction policies and procedures (cash management, permanent passes, daily cash banking etc) and respond to and implement and monitor recommendations made by internal auditor/client. In conjunction with AGM West analyze car park performance in terms of revenue and usage. Review and revise the standard operating procedures (SOPs) and agreed client service level agreements (SLA) and ensure it is followed at car park sites. Develop, review and revise local operating procedures (LOPs) for all upcoming and existing car parks in the assigned region. Maintaining strict adherence to company policy requirements including active participation in the monthly Operation meetings, conduct audits to assess potential risk at sites, management of incidents, claims settlement and conflict management. Handling existing clients on one-to-one basis with regards to any requirement or improvement in present car park operations by periodically meeting the clients weekly once (in station) and monthly once (out station). Follow up and report on site wise staffing to Human Resources and AGM West on weekly basis. Stay available on busy sites on weekends and public holidays and also have client interaction while doing so. Complete follow up on timely invoice submission of all the sites in station and out station. Complete follow up on the pending payments from the clients every week in station and out station. Prepare / arrange / organise the monthly management report of all the sites with the help of CPM/Supervisors every month before 5th day. Team Work Share seek information relevant to the progress of the ongoing assignment with Operations and other team members. Assist the AGM West in report generation and follow up on submitted billing invoices. Working on achieving required SLA benchmarks as agreed by the Client and Company. Share Operations activity and explore any opportunities to improve the day-to-day workings at car park sites with Operations team. Quality Management Preparation of PPTs and MMR reports for presentation to Management and other stake holders. Ensure proper Liaisoning and coordination with local operations team and clients for smooth functioning at sites. Providing information on competitor activity related to Parking operations and IT and Equipment sales. Client Interface Conducting regular interactions with clients to discuss the parking operations at site. Regular and strong follow-up with clients for payment follow ups.

Accountable for overall responsibility of car parking operations supervision at sites. Recruitment and training of ground staff at work sites. Will oversee staff deployment and roster management for day to day parking operations. Maintain staff discipline and attendance. Maintain cash reconciliation and timely banking. Responsible for daily parking MIS reports and audit checks. Maintain site HR MIS / Operation data and its accuracy. Handle customer service, queries and complaints. Manage issuance of RFID cards for monthly parking pass holders. Ensures compliance of agreed SLA and SOP standards at site. Conducts on the job training and recruitment of site staff. Ensure there are no accidents or incidents happening in designated parking area. Maintain healthy client relationship. Create excellent parking operations environment and ensure smooth day to day Parking operations at sites Desired Candidate Profile Education: 12th Std / Graduate Any Specialization for Supervisors. Age: For Supervisors between age 23 to 28 yrs of age Minimum previous work experience required: 03 to 05 years relevant supervisory experience for candidates applying for Supervisor positions. Candidate coming from Supervisory / Managerial positions from Retail/ Housekeeping/ Security Management/ Hotel / Service Industry and large format restaurant chains preferred. Candidates should have good Computer/ IT Skills such as MS office and Email correspondence. Should have good business communication skills both written and spoken English language and having knowledge of written/spoken local language. Should be a team player and have handled large teams directly. Be a guide and mentor to his team and drive staff performance.

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve. Must Have: 3-6 years of hands-on experience in HL7 interfaces build on Epic/Cerner/Allscripts or integration engines such as Cloverleaf and HealthConnect Understand US healthcare workflows Experienced in performing configuration changes and system builds in Epic EHR (Electronic Health Record) platform Experience in Agile development methodology. Ability to perform estimation of work products. Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements. Perform problem management activities such as Root cause analysis of incidents. Excellent documentation skills such as - Application understanding, change management etc. Good interpersonal and communication skills Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries Knowledge and experience working with Microsoft Office tools Good to Have : Epic bridges certification (not mandatory) Cloverleaf or HealthConnect certification (not mandatory) Excellent documentation skills such as - Application understanding, change management etc Ability to follow engagement specific project delivery processes Proactive drive on improvement and innovation ideas

BE/ B. Tech/ MCA Relevant Experience : Strong knowledge of IT infrastructure components, networks, servers, storage, databases virtualization technologies Service Delivery Management: Manage the delivery of infrastructure shared services, including network, servers, storage, databases, and other IT infrastructure components. Ensure that services are delivered by SLAs, industry best practices, and organizational standards. Team Management: Lead and mentor a team of infrastructure professionals, including system administrators, network engineers, and support staff. Set clear objectives, provide guidance, and conduct regular performance evaluations. Foster a positive work environment that promotes collaboration and professional growth SLA Compliance: Monitor and enforce adherence to SLAs, ensuring that service delivery meets agreed-upon performance metrics. Proactively address any deviations, identify root causes, and implement corrective actions to maintain high service levels Stakeholder Management: Collaborate with internal stakeholders, such as business units, project managers, and IT leadership, to understand their infrastructure requirements and align service delivery accordingly. Establish and maintain strong relationships, ensuring that customer expectations are met or exceeded Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery efficiency, quality, and customer satisfaction. Identify opportunities for process optimization, automation, and cost reduction. Implement best practices and leverage new technologies to improve service delivery Risk and Issue Management: Identify and mitigate potential risks and issues that may impact service delivery. Develop contingency plans and escalate critical incidents as needed. Ensure compliance with security and compliance requirements in infrastructure operations Budget and Resource Management: Collaborate with the IT leadership team to develop and manage the infrastructure shared services budget. Optimize resource allocation to ensure effective service delivery within allocated budgets Vendor Management: Collaborate with vendors and external service providers to ensure seamless integration and delivery of outsourced infrastructure services. Monitor vendor performance, negotiate contracts, and address any service-related issues Reporting and Documentation: Prepare regular reports and metrics related to service delivery, SLA performance, resource utilization, and operational efficiency. Maintain accurate documentation of infrastructure configurations, processes, and procedures Industry Awareness: Stay updated on emerging trends, technologies, and best practices in infrastructure management. Share knowledge and promote the adoption of innovative solutions to improve service delivery and operational efficiency Open to work in UK Shift

Technical Project Quality Auditor We are looking for a meticulous and results-driven Technical Project Quality Auditor to ensure that project execution aligns with defined scope, timelines, and delivery commitments. This role focuses on evaluating project lifecycle compliance, validating delivery against contractual and internal standards, and identifying areas of deviation or risk to ensure successful project outcomes. Key Responsibilities: Audit project documentation and execution against approved scope, schedules, and deliverables. Verify that projects follow defined governance models, stage-gate reviews, and compliance checkpoints. Assess alignment of delivered outcomes with project charters, business requirements, and technical specifications. Identify deviations in scope, schedule, budget, and quality; report variances with root cause insights. Review change request processes to ensure proper justification, approval, and impact analysis. Evaluate adherence to delivery methodologies (Agile, Waterfall, Hybrid) and project management best practices. Collaborate with PMs, delivery leads, and stakeholders to close non-conformities and ensure corrective actions. Maintain audit trails, compliance logs, and dashboards for reporting project health and delivery assurance. Participate in risk reviews and contribute to mitigation planning from a delivery compliance perspective. Support internal and external project audits, including client-facing reviews where applicable. Qualifications: Bachelors degree in Engineering, Information Technology, or Project Management. 35 years of experience in project auditing, PMO governance, or delivery assurance in a technical environment. Strong understanding of project lifecycle management, scope control, and delivery frameworks. Familiarity with project tracking tools (e.g., MS Project, JIRA, Asana, Smartsheet). Working knowledge of contractual delivery compliance and SLA adherence. Certifications such as PMP, PRINCE2, or CMMI Associate/Auditor preferred. Key Competencies: Analytical mindset with high attention to detail. Strong communication and reporting skills. Ability to manage cross-functional audits across multiple projects. Knowledge of risk and change management processes. Self-driven, with a strong sense of ownership and objectivity. Role & responsibilities Preferred candidate profile Note : Candidate should be available for F2F

The QC is accountable for managing day-to-day activities of Coding and Ensuring that associates follow project-related quality processes, Should possess good knowledge in medical coding terms and work processes. Required Candidate profile Extensive Quality experience in Audits, Coaching & training as per process defined. Sound knowledge of Healthcare concepts. Should have good knowledge in ICD-10, CPT, Modifiers and ETC..,

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Contact Person: Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives. Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively. Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture. Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team. Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity. Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach. Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. Preferred candidate profile 1.5+ years of experience as a team leader. 3+ years of overall experience in the CSR voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance. Shifts timings: 12X7 9 hours, 6 days working Week Off : Rotational Off

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Record to Report In this role, we are looking for a strong SME with extensive knowledge of accounting concepts and should have managed a team with a size of 10-15 people. You will be responsible for end to end accounting and reconciliation. Responsibilities • Manage multiple partners • Ensure smooth month end close & reporting every month • Ensure adherence and meeting the KPIs / SLA and review the timely execution of controls • Drive the audit deliverables and timely submission of evidences in line with requirements • Build customer relationship, drive confidence, and improve customer happiness and lead all the process update calls with customers whenever required Qualifications Minimum qualifications • MBA Finance (Candidate with B.Com degree) • Meaningful work experience Preferred qualifications • Candidates with CA Inter degree & Meaningful work experience in General Ledger • Very good written and verbal communication skills • Proficient in MS Office applications, especially in MS excel • Scope for working under different ERP packages – JDE & SAP Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Contact Person: Sonam Singh

We are hiring for Help Desk Manager role for Bangalore. JOB DESCRIPTION: Key Responsibilities: Team Leadership & Management: Lead, mentor, and develop a high-performing team of service desk analysts and technicians. Conduct performance reviews, provide feedback, and identify training needs. Foster a positive and collaborative team environment. Service Desk Operations: Oversee daily service desk operations, ensuring smooth and efficient ticket resolution. Monitor service desk performance against SLAs and KPIs. Analyze service desk trends and identify areas for improvement. Implement and maintain service desk processes and procedures. Prepare and present regular service desk performance reports. SPECIFIC SKILL SETS REQUIRED: Strong understanding of ITIL framework and best practices Good communication in English and Hindi Knowledge on common IT technologies. Interested candidates can share their updated resumes to sruthi.s@velocis.co.in

Job Title: Lead- IT Infra Support & Services- (PE- Grade) JOB PURPOSE Responsible for the planning, implementation, maintenance, and support of physical and virtual infrastructure within the data center. This role ensures high availability, security, and optimal performance of servers, storage, networking, power, and cooling systems while adhering to best practices and compliance standards. Maintain the IT infrastructure layers at GHIAL including but not limited to the Networks, Data Center, Information Security, Subsystem servers / compute layer to ensure service availability. To ensure confidentiality, Integrity and Availability of Data and Information Systems. Responsible for IT Infrastructure life cycle management to ensure the timely upgrades and refreshment of infrastructure without any services impact for Airport Operations. To engage with the outsourcing partners [Internally] towards the infrastructure related service delivery management for GHIAL ecosystem and users. ORGANISATION CHART KEY ACCOUNTABILITIES Accountabilities Incident Management: • Manage and optimize on-prem cloud infrastructure (VMware, OpenStack, Hyper-V, etc.) and virtualization platforms. • Define and govern SLAs, SLOs, and KPIs for on-prem cloud service delivery. • Collaborate with network, storage, and security teams to maintain end-to-end service reliability. • Lead compliance checks and audits related to security, backup, DR, and configuration baselines. • Manage service catalog offerings for internal & external consumers, ensuring appropriate access and governance. • Regularly report SLA metrics, service health, and risk factors to leadership. • Serve as point of escalation for critical service issues related to the on-prem cloud environment. I mplementing New Requirements / Change Management: • Oversee service request, incident, and change management processes for cloud resources. • To Identify/understand the new/ change requirements, risk and impact, necessity and priority to recommend, approve or reject new requirements /changes and to plan, implement, review the same pertaining to Networks, Security, Communications. Performance Management: • To implement Mechanisms to monitor the performance of all the cloud infra devices and to submit performance dashboards with IT HOD, and to ensure the performance of all the devices/services to be at the acceptable levels. • Ability to manage all the Refresh of IT systems with upgrades and latest technologies. Capacity Management: • Drive capacity planning, Utilization, forecasting, and optimization for compute, memory, and storage. • To plan for capacity consolidation and upgrade against various drivers and initiatives, concerned on-prim environment Cyber Security Management: • To Identify, Recommend, Implement and Maintain the necessary security enforcement and monitoring solutions to protect the operational environment from external and internal security threats. • To build a team of professionals capable of working with minimal guidance to identify, respond and resolve security issues in day-to-day operations. Team Management: • To guide, support, mentor and review the team to achieve synergy and desired performance levels. To Monitor and Review the performance of vendor and Outsourced Employees • Recruiting and induct new team members as per the requirements along with HR Teams BCP Testing and High Availability Management Configuration Management Backup and Restore Technology Upgrade Plan and Implementation Setting Up and Managing Security Operations Centre (In-House) Application/Solution Development Management KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External Role needs to interact with outside the organization to enable success in your day-to-day work Vendors: Planning, Design and Implementation of Various Solutions as a part of Change Management and Service Continuity. Support Escalations for service stability and incident resolution Airlines: Understanding New /Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders’ concerns regarding service availability and Quality. Concessionaries: Understanding New Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders’ concerns regarding service availability and Quality. Service Providers: incident and performance management, capacity planning/upgrade Others: Addressing Stakeholders’ concerns regarding service availability and Quality. Govt. & Statutory: Maintenance and Upgrade of “License to Implement and Operate” various Communication Systems INTERNAL INTERACTIONS Internal – Role needs to interact with inside the organization to enable success in your day-to-day work Business Team: Validating and Finalizing the New Service requests and feasibility approvals, Preparing Proposals for New/Existing Service offerings/Changes. Reviewing Service Offerings, Customer Feedbacks, operating expenses and Service Costing Project Mgmt. Team: Understand the New Changes, Impact, Cost, Timelines and support the new initiatives, modifications, at various stages of ongoing and planned projects Terminal Operations team: Review the Levels of Service Quality at Various Locations of the Airport for services Like PA Systems etc. and recommend and implement appropriate measures to maintain the desired QoS. Review the Stakeholder feedback pertaining to the IT service Offerings to Passenger Community and to Recommend and Implement appropriate measures to improve and sustain ASQ ratings of the concerned service. Infra Support Team: Coordinate for New / Change Request Implementation, Risk and Impact Analysis, Review of Major Change implementations, Major Incident Handling and Process Reviews. FINANCIAL DIMENSIONS These should be quantifiable numerical amounts like annual budgets, project costs, annual revenue, purchase value etc. Shall be responsible for managing infrastructure worth 5-10 crores on an ongoing basis and capex on a need basis (which can vary depending upon projects undertaken) OTHER DIMENSIONS Service delivery management for Enterprise & Airport Infra – based on SLA. (Team size would be around 12 -15 people onsite. Other services shall be based upon shared services framework) EDUCATION QUALIFICATIONS BTech with MBA or MCA RELEVANT EXPERIENCE 12-15 years of experience in IT infrastructure/cloud operations, with 5+ years in managing private cloud environments.

Kindly Read the JD carefully: Overview of Role: The Client Associate is responsible for managing client(s) and Service delivery of General Ledger processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing. Role & responsibilities Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of General Ledger activities. Help coach and train other colleagues to achieve the required levels of performance and productivity. Develop and maintain effective client relationship. Ensure all work meets with the SLA/Compliance requirements of the business and client. Support with the creation and updates of standard operating procedures and processes. Hold weekly\monthly\quarterly service calls with clients with the defined business minimum standards. Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied. To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions. Identify opportunities to up or UP/cross sell to existing clients. Complete Transition with assistance of new processes from existing and new clients. Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage. To support in the collection of receivables from clients. Support in Pre-Sales & Sales activities. Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets. Complete training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters. Ensure any compliance incidents are reported and resolved correctly. To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working. To Provide inputs on opportunities for service, system and efficiency improvements. Communication - Managing day to day communication with Internal teams/Client/Clients consultants and Auditors/External via emails/Calls. Preferred candidate profile : 5-6 years of experience (including 2+ years of experience in handling above job duties) B. Com, Inter CA/CMA/CWA/M. Com Experience in end to end accounting processes/month end finalization, preparation of P&L, Balance Sheet.Advance Excel skills Experience of handling international clients Accounting Software Proficiency Advance Excel skills Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage. If your profile matches above requirement, Kindly mail your CV to monica.arthur@topsourceworldwide.com

LTFinance is looking for COLLECTIONS OFFICER to join our dynamic team and embark on a rewarding career journey. A Collection Officer is responsible for managing and overseeing the collection of outstanding debts or overdue payments from customers or clients. This role involves developing collection strategies, contacting debtors, negotiating payment arrangements, and maintaining accurate records. Key Responsibilities: Debt Collection: Contact customers or clients with overdue payments to negotiate and collect outstanding debts in a professional and respectful manner. Payment Arrangements: Work with debtors to establish repayment plans, settlements, or alternative payment solutions that align with their financial circumstances. Account Review: Review and analyze debtor accounts to assess their financial status, payment history, and creditworthiness. Communication: Maintain regular communication with debtors through phone calls, emails, or letters to encourage timely payments and resolve payment disputes. Documentation: Maintain detailed records of all collection activities, payment arrangements, and debtor interactions. Compliance: Ensure collection practices comply with relevant laws, regulations, and company policies, including fair debt collection practices. Reporting: Prepare and submit regular reports on collection activities, outstanding debts, and recovery rates. Escalation: Escalate accounts to legal or higher management when necessary, following established protocols. Customer Service: Provide excellent customer service to debtors by addressing inquiries, concerns, and providing information about payment options. Reconciliation: Reconcile payments received with outstanding balances, updating records accordingly.

Should be working as an SME on papers or 3+ years of CSE exp with team handling knowledge Well versed with operational metrics (shrinkage, AHT, CSAT, Attrition etc) Excellent Communication Skills Willing to work in US Shifts