1568 Sla Jobs - Page 17

Provide technical product support to customers, resellers, and partners Provide configuration help, troubleshooting and best practice advice to customers Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets Provide problem diagnosis and root cause analysis for technical issues Publish Knowledge Base articles for internal and customer audiences Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Participate in on-call support 24x7 rotation as assigned. Work towards the team s success we win together Requirements: Typically requires proven knowled...

All incoming remittances to be accurately processed within SLA Re-educating customer payment behaviors Driving process enhancements, increasing efficiencies Reducing values of untraceable funds received, minimizing values in suspense accounts Identifying opportunities to improve current working practices Adhere to the strict compliance regulations and culture, ensuring controls completed daily Escalate any market impacts in a timely manner Payment queries and investigation to be completed within SLA s The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100...

Company Name-Infinite Computer Solution Location-Vizag NP-Immedidate Joiner Shift-24*7 Rotational Pls share resume- Anuradha.Sharma@infinite.com Requirement: Service Desk Team Lead with Quality Auditing Experience. Monitoring Calls, providing feedback. Reports, people management. Location: Vizag only (Preferred: Female Leader).

As an Installation & Training Engineer at our growing 3D printing team, your role involves installing advanced 3D printers (FDM, SLA, SLS) at client sites and training end-users to operate them confidently. Your technical expertise and people-friendly approach will be key in ensuring successful installations and user training. Key Responsibilities: - Install and calibrate a variety of 3D printers including FDM, SLA, and SLS models. - Provide hands-on and remote training sessions to end-users and client teams. - Develop user-friendly guides, SOPs, and training materials for effective knowledge transfer. - Offer basic troubleshooting support and address post-installation service calls. - Colla...

Role Overview: You will be responsible for managing post-contract administration and overseeing contracts executed under common law/Indian law. Your role will involve monitoring obligations and KPIs, utilizing your in-depth understanding of Contract Lifecycle Management software. Additionally, you will be expected to have experience in team handling and stakeholder management. Key Responsibilities: - Manage post-contract administration - Oversee contracts executed under common law/Indian law - Monitor obligations and KPIs - Utilize Contract Lifecycle Management software effectively - Handle teams and manage stakeholders Qualifications Required: - Minimum 8+ years of experience - Background i...

Role Overview: You will be responsible for Post Contract administration and have hands-on experience with contracts executed under common law/Indian law. Your main focus will be on monitoring the Obligations and KPIs. Additionally, you will be expected to handle team management and stakeholder relationships. Key Responsibilities: - Possess good experience in Post Contract administration - Hands-on experience with contracts executed under common law/Indian law - In-depth understanding of Contract Lifecycle Management software - Monitoring the Obligations and KPIs - Team handling and stakeholder management skills - Excellent written and verbal communication skills Qualifications Required: - La...

Responsibilities: * Collaborate with HR on service delivery projects * Assist with case management & knowledge sharing * Contribute to ITIL processes improvement initiatives

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Role Overview: You have the opportunity to work as a Senior Technical Engineer in Guidewire Billing Center Support with 6-8 years of experience. Your role involves providing support and maintenance for Guidewire Billing Center, working in shifts and on-call support, contributing to technical streams of Guidewire implementation projects, managing software integration, designing and implementing Guidewire product suite. Key Responsibilities: - Provide Guidewire Billing Center Support and Maintenance with 6-8 years of experience - Flexibility to work in shifts (Rotational Shift India Shift, UK Shift) and On Call Support on a roster-ed rotational basis - Contribute in various technical streams o...

Job Description: You will be joining Zouma Consulting Services as a Quality Coordinator based in Mohali on-site, where you will play a crucial role in upholding the highest standards of quality for both voice and non-voice processes. Your responsibilities will also include supporting training and continuous improvement initiatives. Key Responsibilities: - Conduct call audits and provide structured feedback to team members. - Monitor and evaluate calls, chats, and non-voice processes to ensure compliance with quality standards. - Drive improvements in customer experience by focusing on CSAT, SLA, and CTH metrics. - Deliver training sessions and coaching to improve team performance. - Identify...

Job Description - Admin Lead / Shared Services Lead About Us: Enkel is disrupting the delivery of accounting services through the use of transformational cloud-based accounting technology. Today, we provide managed accounting and reporting services to over 300 Canadian businesses and not-for-profit organizations. We are committed to helping our clients build better organizations by providing them with quality, tech-enabled accounting services. Clients have appreciated our focus on customer satisfaction, disciplined process, and technological capabilities demonstrated for more than 7+ years now. Enkel is a Canadian company with offices in Canada and India. Enkels core team comes from the Fina...

Process service requests efficiently and accurately while maintaining high service standards Liaison with relationship managers, product/operations team Ensuring delight in respect of customer experience with the Bank Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services Ensure smooth interaction with customers and quick processing of transactions within SLA Ensure compliance to Regulatory Guidelines, Banks policies in all processes and workflows Scrutiny of docs submitted by the client for processing Obtaining Exchange rate for the transactions from dealing room Scanning of docs , transmit to TFC/DTFC First Time Ri...

6-8 years of experience in Oracle EBS Financials, with at least 1 full-cycle AGIS implementations. Oracle R12.2 exposure The resource requires experience in Oracle GL, with expertise in intercompany transactions flowing from AP/AR Strong knowledge of Oracle General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR). Order Management (OM), Oracle Purchasing (PO) Expertise in intercompany accounting, SLA rules, and WebADI uploads. Experience with AME rules, TCA (Trading Community Architecture), and customer/supplier associations. Familiarity with GAAP and IFRS reporting standards. Lead the end-to-end implementation of AGIS in Oracle EBS R12. Configure intercompany transaction typ...

Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams. Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured Standardize operations across multiple regional teams Collaborate with Program Managers to prioritize sprints based on impact Engage strategically with stakeholders to improve internal processes and the overall user experience The Experience You ll Bring Basic Qualifications ---- Graduation Is a must Excellent Verbal & Written Comm...

Overall responsible for service revenues from area. Provide leadership Supervisor and various stake holders in the department to achieve business targets. Including setting their annual business targets and periodical review to achieve the results. Drive excellence in field operations through supervisors Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers. Position will be responsible for Techno Commercials for 2000 + units. Annual Manpower planning and enhance field productivity. Sub Con Management and Development to support field operations. Maintain cordial relations with builders, owners and architects Coach and develop internal ta...

Role & responsibilities: Job Shift: 1st, 2nd & 3rd Job title: Shift Engineer -3rd party payroll (ciel HR) Job Review: You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: * Manage and maintain electromechanical / utilities services at the site with the help of technician team. * Prepare and implement planned preventive maintenance (PPM). * Conduct inspections at site regularly to check for...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Hiring for International Voice & Chat Process Technical Support / Customer Support / Sales Job Location: Jaipur & Gurugram (Work from Office) Experience: Minimum 6 months in customer service Freshers with excellent communication skills can also apply Qualification: Undergraduates & Graduates both eligible Shift: Night Shifts (US/International process) Working Days: 5 days working, 2 rotational offs Facilities: 2-way cab facility, good growth opportunities Joining: Immediate joiners preferred CTC depends upon performance in interviews plus exclusive incentives Contact Person: Ingita 7451823541

Our Client is the worlds leading SAP with more than 40,000 customers including over 80 percent of the Fortune 500 and a network of more than 4,000 partners and resellers. The Clients software helps organizations gain better insight into business, improving decision-making and enterprise performance. Process / Project : SAP Product Support Position : Support Team Manager- Role :Team Lead Reporting to : Project Manager 24/7 rotation shifts 5 Days work from office Job Location : Bangalore and Pune Exp : 7 - 15 Yrs Work Description As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a...

Job Description Role & responsibilities: Should have 5+ years of exp in overall. Should be as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should have good knowledge in calculation of Attrition, Shrinkage, AHT, SLA management. Should be aware in calculating Occupancy & Utilization for Voice process Language preferred: Malayalam & Hindi Candidate must be able to speak fluent in Malayalam or Hindi. Note: Interested candidates can send me your resume to the below email id or WhatsApp number. Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

SUMMARY Position Summary We are seeking a Service Delivery Manager (Lead) to lead Service Desk Operations with a strong focus on modernization, automation, observability, and SRE (Site Reliability Engineering) practices. This role will transform the Service Desk into a proactive, AI-enabled, automation-first support organization while ensuring seamless operations aligned with ITIL processes and ServiceNow (SNOW). The Service Delivery Manager will collaborate with global stakeholders and leverage monitoring/observability platforms such as Grafana and Azure Application Insights to enhance reliability, visibility, and performance. Key Responsibilities Strategic Leadership Lead global Service De...

Job Description: Act as the first point of contact for international users seeking technical assistance via phone, email, Chat or ticketing system. Flexible to work with Rotational Shifts by Providing support in multiple time zones, weekends, or on-call support as required. Minimum 2 Years of Experience in IT Service Desk Fluent in English US/UK accent. Log, prioritize, and categorize incidents and service requests accurately using ITSM tools (e.g., ServiceNow, Manage Engine, Sapphire). Diagnose and resolve software, hardware, and network-related issues, or escalate to relevant teams if needed. Follow standard procedures for proper escalation and incident management. Maintain communication w...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore, Tamil Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensu...

Looking for "Account Payable Executive " Job Description:- Akhil ,Tally ERP Book keeping TDS/GST AR & AP AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role