1049 Sla Jobs - Page 16

Company: Marsh Description: Under limited supervision, administers policies and claims to serve as the contact between insurers and the insured . Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets. Adheres strictly to the Companys Quality practices and other systems and procedures to ensure the proper protocol is followed. Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) Works with Inplant Team Leaders and Operations Services Team Leaders to identify continuous improvement opportunities within operational processes. Builds and maintains strong working relationships with internal and extern...

Company: Marsh Description: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries acro...

Company: Marsh Description: Drives timely and accurate production/processing of complex documents/information (includes report preparation). Maintains a solid understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen new and established relationships Builds and maintains strong working relationships with internal and external stakeholders and serves as point of contact regarding any potential problems. Adheres to Company policies and performance standards and recommend improvements. Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives Marsh, a busin...

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individ...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Were looking for a highly experienced and results-driven NOC Operations Manager to lead our 24x7 Network Operations Center. The ideal candidate will bring strong technical knowledge, customer-focused leadership, and a deep commitment to SLA-driven service delivery. Key Responsibilities: Lead and manage end-to-end NOC operations and a 24x7 multi-shift support team. Ensure seamless monitoring, alert handling, incident resolution, and escalation procedures. Drive operational excellence with proactive fault detection and resolution strategies. Define and track internal/external SLAs and key performance indicators (KPIs). Coordinate with cross-functional teams including Engineering, Field Support...

Incoda Media is looking for Sr. Supervisior to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 5 LPA WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiners Location - Hyderabad Share CV's - 9828833989 (Lakshika) Required Candidate profile Required Excellent Communication skills (English) International Exp. is mandatory Perks and benefits Night allowances Incentives Both way cab's

Role & responsibilities 7+ years of previous management experience 3-5 years of previous experience in a technical role Experienced leading a team focused on high volume technical customer support and handling technical escalations from the customer support team. Has a depth of understanding of HR processes, standards and technology. Reporting and query skills- Organizing and analyzing data sets and presenting findings as appropriate Experience with creating SOPs and other process documentation Strong Microsoft office skills intermediate excel user Strong Communication, both collaborating with the internal team and with internal and external customers Positive attitude and solution-focused a...

Job Title: Assistant Manager Allocation & MIS Experience Required: 5-7 years Job Description: We are looking for a skilled and experienced professional specializing in Allocation and MIS management. The ideal candidate will be responsible for overseeing the end-to-end allocation process of health claim investigations, ensuring accurate data management, timely reporting and effective coordination to drive operational efficiency and service quality. Key Responsibilities: Managing the end-to-end allocation process for PAN India, including reconciliation, data preparation and allocation. Monitoring turnaround time (TAT), cost efficiency and hit ratio performance in vendor allocations. Ensuring t...

As a Procurement Practice Analyst at Accenture, you will be responsible for delivering various activities such as PR-PO, POA, Change Requests, SLA and KPI monitoring and management. You should be well-versed in the purchase requisition fulfillment and purchase order acknowledgment process using platforms like Ariba, Coupa, Vroozi, or PeopleSoft. It is essential to ensure that all SLA and KPI metrics are met within the agreed timelines with the client. Additionally, you will be required to complete Management Information System (MIS) and Reporting Requirements for client meetings. Your main accountabilities will include filtering (Approve/Reject) purchase requisitions, handling Purchase Order...

Hiring: US Voice Process Customer Support (US Healthcare) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Graduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary : Up to 3.5 to 4.25 LPA Contact for Fur...

This entry-level position involves providing 24/7 Operation Support in Real-Time Drilling Operations on a rotating shift pattern. You will be responsible for troubleshooting and resolving issues faced by end-users in real-time within the set SLA. Your responsibilities will include proactively monitoring Real-Time Drilling operations in a confidential working environment globally using web-based applications. You will also be involved in QA/QC of Drilling data in Real-Time, including data from Mud logging, MWD/LWD, reporting data discrepancies, and assisting in their resolution. Additionally, you will provide primary level telephonic and remote support to application end-users and ensure comp...

We are seeking Service Desk Analyst to join our team in India. The primary responsibility of the Analyst will be to provide efficient and reliable remote support to our Global Customer base. You will be the first point of contact for technical issues and will play a crucial role in resolving incidents and ensuring customer satisfaction. Responsibilities: Being part of the team to address Incidents and Service Requests reported by users of 24/7 - 365 Days work environment. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets. Create/ update end-user guides, Service Desk Knowledge Bas...

Job DescriptionPurpose of the role To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. Accountabilities Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations. Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support bu...

Role & responsibilities 1. Core Talent Acquisition Expertise Experience designing & executing talent attraction strategies (digital, social media, employer branding) Strong background in multi-channel sourcing: referrals, job portals, RPOs, social media, vendors Proven experience in managing end-to-end recruitment funnels Expertise in improving key recruitment metrics: Time-to-fill, Quality-of-hire, Offer-to-join ratio, etc. Experience with Applicant Tracking Systems (ATS) and recruitment analytics 2. Strategic & Leadership Capabilities Experience building and leading large TA teams Experience with strategic recruitment projects (e.g., campus hiring, weekend drives, social media hiring) Abil...

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Role & responsibilities:- Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short ...

Responding to client support requests.Be available via different channels like email, phone and the ticket system for all user requests(Incidents/Service Requests)based on the defined process. Dispatch tickets if they cannot be solved directly

Opening : Fund Accountant Location : Malad , Mumbai Graduate From Commerce Background Experience : 6 months to 2 years Mode : Hybrid Direct Responsibilities Acquire complete understanding of NAV Calculation & its related functions with various parties involved. For example: Custody, TA, Pricing, Corporate Actions, etc. Become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of NAV Calculation Processing & Review across all funds & instruments types. Ensure all reconciliation breaks in TA, Cash & Stock are validated and justified for each calculated NAV. Ensure NAV calculations are produced in a timely manner as per SLA. Completeness of NAV packs includes accurate ...

Looking for "Account Payable Executive " Job Description:- SAP ,Tally ERP Employee reimbursement Vendor bill MIS report AP Function Excel Interested Applicants Share Your Cv @Reenu 9599500875 Role

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which wo...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

You have 3+ years of functional experience in Oracle EBS modules including AP, AR, GL, CM, FA, EB Tax, and SLA. You have a good understanding of project implementation methodology and documentation such as BR10, BR30, MD50, BR100, test scripts, and user guides. Your knowledge includes finance process cycles and business process configuration. With at least 3 full cycle implementation projects under your belt, you are adept at gathering requirements, analyzing, and proposing solutions. Your capabilities also extend to conducting Super user training, UAT, and working on R12 Implementation or R12 Upgrade projects. Onsite experience would be beneficial. You will collaborate with the Oracle DBA t...