1049 Sla Jobs - Page 15

HERD Group is looking for Supervisor / Junior Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities. D./B./M. Pharm/Any other Graduate or Post Graduate Minumum 10 Years Experience in Pharmacy

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Summary ~Novartis i mterilerine (CPO'lar ve Blgesel pazarlama ve sat ekipleri) eitli dk-orta karmaklktaki analitik raporlar konusunda analitik destek salamak, ~Niteliksel ve niceliksel analitikler salayarak ve ileterek Novartis i mterileri iin veriye dayal karar vermeyi desteklemek ve kolaylatrmak ~Bilgi paylam, ie alm ve eitim destei, ile ilgili tm grevlerde/faaliyetlerde destek ekibi lideri, sre dokmantasyonu ve bilgi havuzlar oluturma gibi eitli giriimlere dahil olarak uygulama oluturmada GBS ~ GCO iini destekleyin, ~ Promosyon pazarlama materyallerinin tasarlanmasndan sorumlu kapsaml bir tasarm ekibinin ayrlmaz bir paras olmak, About The Role Major Accountabilities ~ Mutabk kalnan SLA'la...

You will be working for a trusted global innovator of IT and business services who specializes in helping clients transform through consulting, industry solutions, business process services, digital & IT modernization, and managed services. The company's goal is to assist clients and society in confidently moving towards a digital future. They are dedicated to ensuring the long-term success of their clients and provide services in over 50 countries worldwide. Your role will involve identifying candidates with a background in BPO or Delivery, particularly those with solid experience in service delivery and knowledge of SLA/KPI. You should have experience in team handling and be skilled in man...

Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and review over/ under. Take corrective action on the over/...

Primary Responsibilities: Undergraduate degree or equivalent experience. •Undergraduate degree or equivalent experience •Overall, 10-12 years of experience in IT industry across entire SDLC •Proven work experience as a Site Reliability Engineer or similar role •5+ years of experience in integrating monitoring and alerting into cloud software solutions •3+ years of coding experience with one or more of the follow languages Java, C#, C/C++, Go, Python, Perl, PowerShell or JavaScript with a willingness and ability to learn new ones •2+ years of experience building and programmatically consuming REST APIs •3+ years of experience in Splunk / Dynatrace / DataDog/Grafana/ Telemetry or similar for m...

Must-Have Skills: 5+ years of hands-on experience with JIRA Service Management (JSM) Expertise in writing and optimizing JQL queries Strong knowledge of ITIL processes (Incident, Problem, Change, Release, etc.) Experience with SLA configuration and management in JIRA Proven ability to administer and manage JIRA projects and workflows Preferred: Professional certifications in JIRA/Atlassian suite Strong communication, problem-solving, and interpersonal skills

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Revi...

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre In which 1 year of experience as a Team leader with a focus on customer service . Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability to manage...

Hi We are looking for MIS EXECUTIVE Are you a highly motivated and detail-oriented individual with a passion for data Do you have a knack for turning complex numbers into clear, insightful reports that drive business decisions If so, we want you! We're looking for an MIS Executive to join our team at Digitide Solutions in Bangalore. In this role, you will be a key player in our Workforce Management (WFM) team, responsible for collecting, analyzing, and reporting on critical data to ensure operational excellence and help us make smarter, data-driven decisions. Job Opening: MIS Executive Company Name: DIGITIDE SOLUTIONS Location: Bangalore /Hyderabad /Chennai Salary: 4 - 4.5 LPA Professional E...

JD For System Administrator Position Title : Sr. System Administrator Location: Noida Qualification: 3 Year Diploma/Bachelors/masters degree in computer science Experience: 10 to 12 Years Job Description: We are seeking an experienced Senior Systems Administrator to join our team. The ideal candidate will have a strong background in Data Centre, DR, Physical Server & Storage, Backup, Hyper-V Administration, Windows Server, IIS, MS SQL, and a solid understanding of RHEL systems. Responsible for managing and supporting critical production environments, ensuring high availability, system reliability, and optimal performance. Highlight risk at various levels- Single point of failure, capacity an...

Job Title: Senior IT Recruiter Company: Bose Software Services Pvt. Ltd. Location: Hyderabad Job Type: Full-Time | Work from Office (No Hybrid) Experience Required: Minimum 1+ Year in IT Recruitment (Mandatory) Mandatory Skills: Minimum 1+ year of experience in end-to-end IT recruitment Expertise in sourcing, screening, and closing candidates within defined TAT (Turnaround Time) Ability to handle niche and hard-to-fill requirements Strong understanding of IT technologies (Java, .NET, DevOps, Cloud, Data, etc.) Proficiency in Boolean search techniques is mandatory Having access to an internal candidate database is a plus Must be target-oriented with a proven record of closures Excellent commu...

Role & responsibilities As the Division Vice President of Operations, you will assume a critical role in the leadership team, shaping and executing our operational strategies with unwavering dedication to efficiency, quality, and client satisfaction. This senior-level position demands a seasoned professional with a proven track record of orchestrating operational excellence within the dynamic landscape of the BPO industry. Your responsibilities encompass a wide spectrum, including developing and implementing operational strategies aligned with our overarching business objectives. You will act as the architect of our operational performance, overseeing various units to ensure we consistently ...

As a Consultant specializing in Oracle R12 Finance Functional at Genpact, you will play a crucial role in the implementation of Planning Central, Demand Management, Sales and Operation Planning. Your responsibilities will revolve around analyzing current processes, designing optimized future processes, validating designs, and documenting various requirements such as Business Requirements Documents and test plans. With your extensive experience as an Oracle Finance Consultant, you will be expected to work independently, make decisions autonomously, and demonstrate excellent research, analytical, and critical thinking skills. Your role will also involve driving requirement gathering, solution ...

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:C...

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:C...

KPMG India is looking for Analyst - Employee Vetting & Background checks Analyst - Employee Vetting & Background checks to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:C...

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Interested candidates share profiles to naveenkumar.t@inspirisys.com / Whats App to 9600894014

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

You are a Sr. Data Engineer with over 7 years of experience, specializing in Data Engineering, Python, and SQL. You will be a part of the Data Engineering team in the Enterprise Data Insights organization, responsible for building data solutions, designing ETL/ELT processes, and managing the data platform to support various stakeholders across the organization. Your role is crucial in driving technology and data-led solutions to foster growth and innovation at scale. Your responsibilities as a Senior Data Engineer include collaborating with cross-functional stakeholders to prioritize requests, identify areas for improvement, and provide recommendations. You will lead the analysis, design, an...

Immediate Hiring for Team Leader Location-:Noida Shift-: US shift Min 2 Yrs Exp as TL in International BPO Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 8.5 LPA in Noida Exp of Back office or P&C or Collections in International BPO. AP/AR /OTC / Content Moderation Exp is NOT suitable for this role Call@9205503253 / 9953262467

Radiall is looking for Analyste Supply Chain - Flux et Stock (H/F) to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand ...