618 Sla Jobs - Page 15

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If youre familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us Preferred candidate profile

Good Communication Skills Should Have Experience on Ticketing tool , SLA, ITIL ,

What youll do? Design, develop, and operate high scale applications across the full engineering stack. Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Research, create, and develop software applications to extend and improve on Equifax Solutions. Manage sole project priorities, deadlines, and deliverables. Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What experience you need Bachelor's degree or equivalent experience 5+ years of relevant software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification strongly preferred

R12 Developer Oracle EBS R12 technical experience with minimum work experience 3-5 years Pl/sql, XML publisher reports, Interface Understanding in Finance modules like Primary SLA,GL Secondary-AR, AP, SLA, EBTax Good Process flow knowledge on the following : Order to Cash flow Autoinvoice process and underlying architecture Procure to Pay flow Payable Invoice import and underlying architecture Payables to Fixed Assets integration

R12 Finance Designer : Oracle EBS R12 Finance functional with minimum work experience 5-15 years Working Experience in Finance modules like Primary SLA,GL Secondary-AR, AP, SLA, EBTax Basic understanding of Accounting. Experience in European Implementation is preferred Good working knowledge on the following : Accounting via SLA Order to Cash flow Autoinvoice process and underlying architecture Procure to Pay flow Payable Invoice import and underlying architecture Payables to Fixed Assets integration Fixed Assets Depreciation and life cycle management Tax calculation in AR and AP Invoices Tax calculation using Sabrix Tax Engine are additional preference Experience in writing SQLs Understanding of PL-SQL programs and debugging capability are additional preferences

Hiring for Oracle Cloud General Ledger Experience: 5 to 10 Years Work Place : Gurugram,Bangalore,Hyderabad,Mumbai,Pune,Chennai,Kolkata(at client place) JOB DESCRIPTION : Skill : General Ledger SME with strong expertise in Oracle Cloud General Ledger, Sla, Intercompany and Localization with 4 -9 years of relevant experience * Hands on implementation experience in implementing and enabling LE structure, primary and secondary ledgers, record and report financial transactions, adjustments, allocations, accruals, revaluations, GL integrations with 3rd party systems, Chart of Accounts maintenance and mapping, financial reporting, localization etc. * As secondary skillset understanding of Oracle Fixed Assets, SLA will be an added advantage * Should be able to drive client communications effectively and independently to closure. * Demonstrated experience as a senior resource with experience in key design and build activities such as gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, design workshop preparation, conference room pilots (CRPs), functional design and configuration, testing, participation in cutover etc. * Ability to run client workshops/discussions for requirement gathering and demos * Experienced in performing fit-gap analysis and any related custom object design for identified gaps. * Hands-on experience in configuration, conversion and test execution related to Accounts Receivable module. * Exposure to onsite-offshore model will be an added advantage. * Should possess excellent communication & interpersonal skills * Must have experience collaborating with clients on business process enhancements * Experience leading an entire work stream of relevant Oracle applications is preferred * A Bachelor/Masters degree in Engineering / Business. HR Nikita Chaudhary 8879637539 nikita.chaudhary@enlink.com

Role- Oracle Cloud General Ledger JOB DESCRIPTION SME with strong expertise in Oracle Cloud General Ledger, Sla, Intercompany and Localization with 4- 9 years of relevant experience. Hands on implementation experience in implementing and enabling LE structure, primary and secondary ledgers, record and report financial transactions, adjustments, allocations, accruals, revaluations, GL integrations with 3rd party systems, Chart of Accounts maintenance and mapping, financial reporting, localization etc. As secondary skillset understanding of Oracle Fixed Assets, SLA will be an added advantage Should be able to drive client communications effectively and independently to closure. Demonstrated experience as a senior resource with experience in key design and build activities such as gathering and documenting business requirements, leading fit-gap analysis, as-is and to- be business process designs, design workshop preparation, conference room pilots (CRPs), functional design and configuration, testing, participation in cutover etc. Ability to run client workshops/discussions for requirement gathering and demos Experienced in performing fit-gap analysis and any related custom object design for identified gaps. Hands-on experience in configuration, conversion and test execution related to Accounts Receivable module. Exposure to onsite-offshore model will be an added advantage. Should possess excellent communication & interpersonal skills Must have experience collaborating with clients on business process enhancements Experience leading an entire work stream of relevant Oracle applications is preferred A Bachelor/Masters degree in Engineering / Business.. Role- Oracle Cloud Accounts Receivables and Collections Specialist Job Summary: We are seeking a highly skilled Oracle Cloud Accounts Receivables and Collections Specialist to lead the implementation and management of Oracle Cloud ERP solutions in the areas of accounts receivables and collections. The ideal candidate will have extensive experience with Oracle Cloud technologies, focusing on optimizing accounts receivables management and enhancing the efficiency of collections processes. Key Responsibilities: Oracle Cloud Implementation: Spearhead the configuration and implementation of Oracle Cloud Accounts Receivables and Collections modules, ensuring they meet organizational requirements for financial management and reporting Process Optimization: Design and streamline accounts receivable and collections processes to maximize efficiency, accuracy, and compliance Project Management: Manage project milestones, resource allocation, and timelines to ensure successful implementation and system integration Stakeholder Engagement: Collaborate with finance, sales, and customer service departments to ensure the receivables and collections systems align with broader business objectives and customer relationship strategies Required Qualifications: Bachelors degree in Computer Science, Engineering or a related field Minimum of 4 years of experience with Oracle Cloud ERP solutions Proven track record in implementing Oracle Cloud Accounts Receivables and Collections modules Excellent project management skills with the ability to manage multiple priorities. Strong analytical skills and attention to detail Robust problem-solving abilities and a proactive approach to resolving issues Effective communication skills, capable of engaging with various stakeholders and vendors Preferred Qualifications: Oracle Cloud Accounts Receivables Certification Experience in a leadership role within financial operations Interested candidates can mail on jasleen@hiresquad.in or call on 8766331528

Opening: Compliance Officer Direct Responsibilities I. Roll out and monitor adherence to Compliance Policies Manage Professional Ethics (PE) related activities and controls Ensure adherence to existing Compliance Policies including Personal Account Dealing (PAD) Policy, Gifts & Invitations Policy, Outside Business Interest Policy, Professional Code of Conduct Policy, Anti Bribery and Corruption Policy Review new policies rolled out and implement the same for ISPL, as applicable / appropriate Manage Financial Security (FS) related activities and controls over clients, vendors, employees and operational aspects II. Review of Transition related documents Review Service Level Agreements (SLA), Activity Review Process (ARP) and Risk Assessment (RA) documents from service provider Compliance perspective Interact with the service recipient Compliance team and seek their views / opinions / conditions and ensure all requirements are implemented and managed adequately Maintain repository of transition related Compliance approvals III. Compliance Trainings Conduct and facilitate compliance trainings (mandatory and targeted) for ISPL staff Regularly communicate policies and major changes / highlights through various channels IV. Ensure deployment of robust control framework Rolling out and performing controls based on service recipient compliance/regulatory requirements for offshored activities (e.g. voice recording, Chinese Wall, etc.) and also local requirements and analyzing results of the same to identify and mitigate the relevant risks Coordinate on compliance related incidents and ensure appropriate action plans are put in place Perform regular compliance check and challenge on RCSAs and control plan gap analysis to ensure applicable risks are identified and suitable mitigating controls are in place/proposed Review queries on outsourcing and technical assessments from compliance perspective V. Reporting Preparation of various MIS, dashboards and other compliance reports Contributing Responsibilities Coordination with various departments / mtiers / functions / countries Communication across all levels to ensure management directions including group guidelines are understood Organization & co-ordination of compliance-related awareness-raising and training action Participating in new compliance projects and initiatives Contributing to preparation of compliance decks in various committees and forums Technical & Behavioral Competencies General knowledge of Capital Markets and sound understanding of Financial Security matters Prior Compliance, Audit, Risk, Inspection or Permanent Control experience will be a considerable plus Experience of working in international banking business structure Strong English communication skills Stakeholder management skills Self-motivated and result oriented, with the ability to identify & solve issues and work under pressure Mode : Hybrid 5 Days / 2 Off Location : Chennai(Only Chennai location, no relocation

NAB is looking for Senior Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Good Communication Skills Should Have Experience SLA, Ticketing Tool , SCCM, Apipa, Active Directory

15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience in managing a team size of 200+ with a direct span of 4-5 Required Candidate profile Experience with PEO (Professional Employer Organization) Experience with tools/software like SAP, Peoplesoft, Workday

15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience in managing a team size of 200+ with a direct span of 4-5 Required Candidate profile Experience with PEO (Professional Employer Organization) Experience with tools/software like SAP, Peoplesoft, Workday

Activities like cabling, new rack installation should be effectively planned, reviewed & executed. Should be aware about ITSM / ISO 20000, ISO 27001, ISAE3402, SOX 404 & Customer specific audit for overall physical infrastructure management process Required Candidate profile Skill - IT Shift Engineer Location-Bangalore Any queries-kanchan@peshr.com/9867762401

Walkin Drive for Team Lead Operations - International Voice Process at Cotiviti Hyderabad!! Walkin Date 21st June 2025, Saturday Walkin Timing 10:00AM TO 02:00 PM Venue : COTIVITI INDIA PVT LTD. Plot No 1, 10th floor, Galaxy, Hyderabad Knowledge City, Hitech City Rd, opp. IKEA , Hyderabad, Telangana 500081 Team Lead Operations: Education Any graduate. Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have minimum 2-3 years of team management experience. International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Good communication skills. Good team player with strong interpersonal skills & high integrity. Flexible to work in rotational shifts including night shift. INTERESTED CANDIDATES CAN DIRECTLY WALKIN FOR INTERVIEW ON MENTIONED DATE & VENUE. Regards, Jitendra 7350534498

Walkin Drive for Team Lead Operations - International Voice Process at Cotiviti Hyderabad!! Walkin Date 21st June 2025, Saturday Walkin Timing 10:00AM TO 02:00 PM Venue : COTIVITI INDIA PVT LTD. Plot No 1, 10th floor, Galaxy, Hyderabad Knowledge City, Hitech City Rd, opp. IKEA Restaurant, Hyderabad, Telangana 500081 Team Lead Operations: Education Any graduate. Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have minimum 2-3 years of team management experience. International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Good communication skills. Good team player with strong interpersonal skills & high integrity. Flexible to work in rotational shifts including night shift. INTERESTED CANDIDATES CAN DIRECTLY WALKIN FOR INTERVIEW ON MENTIONED DATE & VENUE. Regards, Jitendra 7350534498

Role & responsibilities Good English communication and interpersonal skills Respond to queries on phone and emails Accountable for responses to clients related to flight reservation, ticketing and post ticketing services Endeavour to convert every enquiry into a booking by providing optimal routes & fares Knowledge of GDS commands (Sabre) Knowledge of Amadeus or Galileo will be an added advantage Experience in issuing and reissuing tickets on GDS Experience in managing premium class itineraries Ticketing both Domestic and International itineraries Knowledge of Microsoft Excel or Google Sheets Preferred candidate profile Senior Travel Consultant - Candidates with 3 to 5 years of relevant experience Travel Consultant - Candidates with 1 to 2 years of relevant experience

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Rs 2.70 LPA -- FOR-- GRADUATE FRESHERS Rs 4.00 LPA -- GRADUATE with 1+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD / BANGLORE SD WITH YOUR RESUME . Yagyanshi - 9821182648 Laiba 9654201996 Vanshikha 9628373762 Areesha 9628373763 SIYA 7565006262 DIVYA 9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Purpose of this position - The Support Expert (3rd Level Support SW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products. He/she processes routed, functionally escalated customer inquiries and provide solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter. The Support Expert (3rd Level Support SW/HW) impacts in these main areas: • Effective and customer-oriented expert support concerning complex issues for the focused products • Monitoring and acceptance of allocated Cases routed from L2 to L3 Support,, fulfilling internal OLAs and customer SLAs to drive customer satisfaction • Detailing of customer requests forwarded from L2 Support and identification of the most effective solutions for customers problems in MS Dynamics Tool • Detailed problem analysis, remote identification of a solution (via phone, e-mail, remote or visual support) and documentation in the Field Service and Support Management System (TopDesk / Dynamics) • Regular communication of status and solutions for requests via the Field Service and Support Management System • If required, provision of on-site support (troubleshooting, complex solutions, answering very complex technical customer questions) to solve very complex problems • Documentation of problem-related solutions with the help of knowledge articles, error tree updates, etc. • Providing know-how via (online) trainings, knowledge articles, documentation reviews etc. • Identification and categorization of customer inquiries that require further support and forward them to the respective specialist (Level 4 in R&D, Integration, Quality) in case of product change requests, upgrades, quality matters, etc. • Central point of contact to involve further non-service experts (Level 4) like Quality, R&D, OEMs and management of interaction and sparring with those • Contribution to continuous product improvements by raising quality notifications or change requests • Constant optimization of end-to-end support workflows, governance and tools through consolidation of customer feedback and initiation of corresponding action • Driving escalations to resolution The Support Expert (3rd Level Support - GDM) closely cooperating with • Global: Training, Knowledge & Technical Communication, R&D, Product Quality • Regions: Tech Expert (2nd Level Support) Requirements: Personality / Skills / Professional Qualification & Experience • Engineering degree in Computer/IT/Electronics/Electrical with many years professional experience in technical service in various support levels • Minimum 5-6 Years experience in SW support is required Regards, Kajal Khatri Kajal@beanhr.com

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of banking processes. Monitor shrinkage and attrition rates to identify areas for improvement. Ensure adherence to KPIs such as AHT, CSAT, and SLA targets. Develop and implement strategies to reduce shrinkage and improve customer satisfaction (CSAT). Collaborate with cross-functional teams to resolve issues related to BPO operations. Desired Candidate Profile 1-6 years of experience in a similar role or industry. Strong understanding of banking processes and Voice Processing skills. Excellent team leadership skills with ability to manage multiple priorities simultaneously. Proficiency in monitoring key performance indicators (KPIs) such as AHT, CSAT, SLA etc.

Key Responsibilities Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Report any concerns or patterns in employee feedback periodically to Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Addressing and escalating customer complaints. Take daily customer feedback & Maintain good POY score. Always maintain grooming standards set by the organization On-site Mumbai, MH

HIRING FOR MANAGER CUM TRAINER FOR INTERNATIONAL SALES PROCESS FOR MOTI NAGAR LOCATION. EXCELLENT COMMUNICATION SKILLS WITH PRIOR EXPERIENCE OF SALES TEAM HANDLING AND MANAGING TEAM LEADERS IS MANDATOR IN INTERNATIONAL BPO. Okay with rotational shifts and from office with no cabs (AUSTRALIAN SHIFT) OFFICE LOCATION IS NEAR MOTI NAGAR MANAGING TEAM AND ALSO PROVIDING TRAINING FOR TEAM TO ACHIEVE TARGET SALARY IS UPTO 80 K PER MONTH ONLY APPLY IF YOU HAVE RELAVENT EXPERIENCE

Job Title: Team Leader International BPO (Voice Process) Location: Noida Shift: Rotational | No cabs Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a Team Leader in any International Voice Process (BPO). Strong people management & team handling skills. Experience in achieving KPIs, shrinkage & attrition control. Excellent communication and interpersonal skills. Salary: Up to 75,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Team Leader" in the subject. -------------------------------------------------------------------------------------------------------------------- Job Title: Quality Analyst International BPO (Voice Process) Location: Noida Shift: Rotational Mode: Work from Office Joining: Immediate joiners only Requirements: Minimum 12 years of experience as a QA in International Voice Process. Strong in call auditing, feedback sessions & quality metrics. Good knowledge of quality tools (e.g., RCA, calibration). Excellent verbal and written communication. Salary: Up to 70,000 CTC Openings: 3 Share your resume at: 9560883080 (Akanksha Sharma) Mention "Quality Analyst" in the subject. Email Us: akansha.sharma3@gmail.com

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Manager Content Moderation Job Description 1) Manage a team of agents for content moderation (both image and video which includes afflictive content) 2) Managing team performance in line with targets assigned from time to time 3) Conducting weekly reviews, one-on-one with agents, EWS, IDP reviews 4) Working under high pressure environment with regular achievement of productivity of >1000 cases per agent per day and accuracy goal of 99% 5) Regular sharing of data with analysis and monitoring performance 6) Regular audits, coaching and feedbacks to be shared with team members 7) Co-ordination with cross functional teams like transport, payroll, L&D, HR 8) Ensure well-being and engagement of team members 9) Sharing inputs and recommendation related to process and policies from time to time Skill Requirement: 1) Must have experience of managing content moderation team for international client 2) Must be experienced with image, text, short videos, attributes moderations which includes afflictive content 3) Must be well versed with team management, performance management, productivity metrics and stake holder management 4) Must be open to work in flexible shifts

Hiring KAM /Key account Manager Team Lead Lead & manage team of Key Account Managers(KAM) handling e-commerce sellers Monitor & drive team performance to achieve sales, revenue & growth targets Analyze seller performance if interested call 8081073001

Title: Manager Ops - International Process (Data Annotation) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, recommend improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). What's Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Contact Person : Nidhi Rastogi 8630322833 share their Resume at nidhi.rastogi@igtsolutions.com