1568 Sla Jobs - Page 15

Hi, Please find the JD below. Good communication skill. Handling user escalation. Monitoring of tickets and taking the actions necessary to meet SLA. Respond timely to support analysts when requested. Validate completion of a ticket. Invoke functional escalation process to engage a support team when required. Apply first call resolution using knowledge base. Handling multi states operations or Pan India operations Preparing Daily and weekly tracker and share with central team as well as Client. Minimum graduate is required. If you are interested in technical job, then please do not apply for this job requirement.

We are looking for an experienced Service Delivery Manager with 9+ years of proven success in managing service delivery operations within a service-based organization. The ideal candidate will ensure high-quality service delivery, client satisfaction, SLA adherence, and continuous service improvement across projects/accounts. JOB DESCRIPTION Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs. Act as the single point of contact for client communication related to service delivery performance and improvements. Monitor service performance metrics and initiate corrective and preventive actions to address service issues. Drive continual se...

JD: Identify gaps in processes and develop mitigation plans to reduce risk across the team and within operational functions Monitor and report on chat & ticket activities and identify opportunities to strengthen controls Represent business teams to initiatives that impact processes across the team ensuring team preparedness and operational readiness Provide communication across the team for initiative updates and with stakeholders as needed for commercial awareness Provide analytical insight and reporting within the team relative to key metrics and target goals Identify the root cause of defects and find areas of improvement in the process in the process being audited. Provide ideas for proc...

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader , you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in cha...

Role & responsibilities We are currently seeking female candidates for a position that requires basic technical helpdesk knowledge along with experience in asset management . Ability to support day-to-day IT operations and asset tracking processes. Exp- 2 years Location- Gurgaon Only Female Interested candidates please share your resume on rashmi.ghag@3i-infotech.com

Technical QuestionHow do you approach troubleshooting complex technical issues reported by customers Can you describe your experience with diagnosing and resolving software or hardware problems remotely How do you handle difficult or irate customers in a support scenarioDescribe a time when you provided exceptional customer service to resolve a challenging issue How do you stay updated with the latest features and updates of the products/services you support Can you explain a technical concept related to our product/service to a non-technical customer How do you document customer interactions and technical solutionsProvide an example of a report or documentation you created to improve suppor...

Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Insha- 9251688425

Opening: Senior Team Lead End-to-End RCM Operations | Prochant Location: Chennai Experience: Minimum 8+ years in End-to-End RCM Operations Shift: Night Shift (US Process) Work Mode: Work from Office About the Role: Prochant is seeking a dynamic and experienced Team Lead (or Acting Senior Team Lead ) to oversee End-to-End Revenue Cycle Management (RCM) Operations . The ideal candidate will have strong domain knowledge, proven leadership abilities, and a track record of driving operational excellence while ensuring client satisfaction. Key Responsibilities: • Manage and oversee complete RCM operations Charge Entry, Coding, Billing, Payment Posting, Denial Management, and AR follow-up. • Lead a...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- NORMAL GRADUATES -- 1+ Years of Exp --- MBA / BTECH -- ELIGIBLE HAVING 8 MONTHS PLUS EXP SALARY -- Rs 5.50 LPA -- FOR 1+ Years of Exp SALARY -- Rs 7.00 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Ma...

Ticketing system for example ServiceNow and Remedy Act as the first point of contact for users reporting IT issues or requesting services. Manage Voice call logs Comm skills (English has to be neutral and clear) In person - 2nd level 6LPA MAX Required Candidate profile Ideal person to have exp managing int. voice process, should be good with managing the flow, exp with ticketing/monitoring tools. escalate complex or unresolved issues to appropriate support tiers

Job Title: Salesforce Support Developer (Service Cloud + Sales Cloud) Location: [Mumbai Airoli] Experience: 4yrs to 9 yrs Employment Type: Full-Time About the Role: We are looking for a skilled Salesforce Support Developer to manage day-to-day support, bug fixes, minor enhancements, and issue resolution in Salesforce Service Cloud and Sales Cloud. The role involves working closely with business stakeholders, support leads, and technical teams to ensure smooth business operations. Key Responsibilities: Handle Salesforce support cases (Service Cloud + Sales Cloud) and ensure timely resolution. Work on support tickets, bug fixes, and minor enhancements in Salesforce. Collaborate with business u...

As a Customer Support Team Leader, you will play a crucial role in ensuring our customers receive exceptional service and support. You will lead a team of customer support representatives, providing guidance, mentorship, and support to ensure team success. You will also be responsible for overseeing daily operations, resolving escalated issues, and continuously improving processes to enhance customer satisfaction. Minimum 2 years of experience as TL on papers and background of customer support . Creating an inspiring team environment with an open communication culture Setting clear team goals Oversee day-to-day operation and performance Motivate team members Communicate with teams about thei...

Requirements of Team Leader Minimum 1 year of International BPO Experience AS A TL Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must be from International BPO industry Comfortable for 24X7 shifts Excellent Communication HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate Under Grads can apply Immediate joiner Need excellent communication Should have handled a team of 15+ people Internal exp Will Work

Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvement...

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

Minimum 5 years of ServiceNow development experience At least 2 years of experience delivering CSM implementations projects Technical Skills Configuring and customizing features within the ServiceNow CSM module Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs. Strong expertise in building and consuming REST and SOAP APIs Experience working with Integration Hub and MID Server Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows Certifications (Mandatory) Certified System Administrator (CSA) Ce...

IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the Service Desk team d. Undertake a weekly review of the First Line Service Desk call queues Language skills: Fluent English (written and spoken) Ability to understand the business objectives Must have a good understanding of the organization and their infrastructure ITIL Certification. Strong Knowledge especially on Service Desk, Incident, Prob...

Job Title: Salesforce Support Consultant_L1 Address: Kadubeesanahalli, Bengaluru, KA 560103 India Shift: 4pm to 1 am IST Work Type: 3 months CTH Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home) Job Description: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments) Help desk break/fix tickets or incident Respond to issues/incident based on ...

Roles and Responsibilities Manage caterpillar equipment, including preventive maintenance, breakdown analysis, and repair scheduling. Ensure compliance with ISO audits and facility management standards. Oversee housekeeping services to maintain a clean and organized work environment. Develop daily reports on SLA (Service Level Agreement) performance metrics such as uptime, availability, and productivity. Collaborate with manufacturing teams to optimize production processes through efficient use of resources.

Further to our discussion please find the Job Description for the requirement of RPA UiPath Support - Job Title: RPA UiPath Support Payroll: Protiviti Experience: 2 to 6 years Location: Noida Mode : WFO Job Type: Full-time Job Description: Provide L2 & L3 support services, including monitoring • Create and maintain SOPs for support work • Collaborate with IT and DR teams for patching and drills • Monitor bot infrastructure and application performance • Share reports and metrics regularly • Support 24x7 operations including holidays • Participate in knowledge sharing and shift handovers Mandatory Skills UiPath Advanced Certified Developer • Experience in programming (VB, C#, .NET, C++, ), scr...

As a key functional leader within the Finance IT domain at MKS, your role will involve optimizing and supporting Oracle eBusiness Suite applications. You will collaborate with various teams to implement enhancements, resolve system issues, and drive process improvements to ensure alignment with business goals and consistent value delivery. **Key Responsibilities:** - Provide Finance functional leadership to ensure optimal use of Oracle EBS and associated applications - Collaborate with global Finance and IT teams to design, develop, and deploy Oracle R12 solutions - Champion continuous improvement and integration of enterprise-wide business processes - Manage change control by gathering requ...

Skill required: Employee Services - Employee and Labor Relations Designation: Qualifications: Any Graduation Years of Experience: 5 to 8 years Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates con...

HOME CREDIT INDIA FINANCE PRIVATE LIMITED is looking for SDSM Professional to join our dynamic team and embark on a rewarding career journey. Oversee service delivery operations ensuring SLA adherence and client satisfaction. Coordinate between support teams and clients to manage escalations effectively. Analyze performance metrics, implement improvement plans, and maintain compliance standards. Drive continuous service enhancement through automation and process optimization. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employ...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...