1049 Sla Jobs - Page 14

Role: Technical Support Executive (International BPO) Location : Hyderabad Shift Timings : 24/7 Night Shifts Work Schedule : 5 Days Working, 2 Rotational Week Offs Cab Facility : 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification : Only Graduates Expected CTC : Up to 4.5 LPA Interview Mode : Walk-in Joining : Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Aman- 8306474104

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

TEAM LEADER || INTERNATIONAL BPO || Bangalore and Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Bangalore and Gurgaon Gurgaon CTC - Up to 12 LPA Bangalore CTC - Up to 8 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage...

Job Role: Associate Manager Location: Airoli (Work From Office) Process : Telecom Voice process (US process) Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical sk...

Deputy Manager - UK Operations (Motor Insurance Claims) - Bengaluru Location - Bangalore An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Resp...

Day to day production needs to be completed before TAT as per client requirement See that production and quality target are achieved which are set by the client Managing Staffing, leave absenteeism of the employees Managing shrinkage for the team Required Candidate profile Flexible working in different time shifts, work extended hours and holidays if required Well versed with team handling, co-ordination with team members and drive production with highest quality

Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...

Job Title: Customer Relations Management Trainee / Assistant Manager Company: Reputed MNC Joining date- 1st September Work Mode: HYDERABAD [ONSITE] Role Overview Were hiring Customer Relations MT/Assistant Manager to lead customer support operations, manage a team, and ensure smooth handling of sales orders, invoicing, returns, logistics, and post-sales support. This role requires strong communication, leadership, and process management skills to deliver excellent client satisfaction. Key Responsibilities Manage customer/sales requests via emails and calls . Provide quick solutions for contracts, order status, billing corrections, returns, and refunds . Coordinate with internal teams, carrie...

Minimum 2–3 years of experience as a Team Lead (on paper) in International BPO Minimum Graduation Immediate joiners preferred Rotational shifts only (no fixed shifts) Office-based role with 2-way cab facility 1 rotational weekly off

Role & responsibilities 6 to 7 years experience in Major Incident Management Ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved. Reviewing and modifying initial incident priority as per MI Criteria Lead recovery for all P1/P2 and Major Incident incidents across providers Ensuring the communication (SMS and Alerts) is sent to the stakeholders as per agreed timeline. Perform escalation as and when needed and drive the incident to resolution across all Service Providers end to end. Ensuring quality and completeness of incident documentation. Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents Assign RCA ow...

Job Title: Oracle Fusion Finance Functional Consultant Location: PAN Zensar Key Responsibilities: Provide functional support for Oracle Fusion Financials modules: General Ledger (GL) Period closures, journal processing, COA management, reporting. Accounts Payable (AP) Supplier setup, invoice processing, payments, reconciliations. Accounts Receivable (AR) Customer setup, billing, receipts processing, collections. Fixed Assets (FA) Asset additions, retirements, transfers, depreciation, reconciliations. Project Accounting (PA) Project creation, cost collection, billing, capitalization, project reporting. Intelligent Document Recognition (IDR) Manage and troubleshoot invoice scanning and automat...

Job Description Salesforce CRM Service Delivery Manager (SDM) Manage RUN engagements by applying ITIL best practices and ensuring client satisfaction through effective SLA management. Lead and support multi-org/global Salesforce implementations across Sales, Service, and Health Clouds. Oversee Knowledge Management processes essential for RUN operations. Ensure proactive monitoring and high availability of Salesforce applications. Deliver all RUN scope activities including Incident, Problem, Environment, and Change Management. Drive quality KPIs through corrective and preventive actions, leveraging RCA/FMA processes for resolution. Track and report weekly/monthly SLA performance. Lead and man...

As a Fusion Channel Revenue Management (CHRM) Consultant, you will be responsible for implementing Oracle Fusion Core Finance modules with a focus on Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Cash Management, and Intercompany. Your primary role will involve owning requirement gathering, solutioning, and lean specification creation. You must possess a minimum of 6 years of hands-on implementation experience in Oracle Fusion Core Finance modules, with a strong expertise in GL. It is essential to have a strong functional knowledge of RTR, GL, AP, AR, and SLA experience, with at least 1 implementation of 6-12 months. To succeed in this role, you must demonstrate the abili...

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Pune or Mumbai City. This full-time position offers an annual salary of 10,00,000 and is ideal for individuals with 5 to 9 years of experience in IT service management. As a Service Desk specialist, you will play a crucial role in ensuring seamless IT support and service delivery to our clients. Key Responsibilities Manage and resolve incoming service requests and incidents through the ticketing system, ensuring timely and effective solutions. Provide remote support for various operating systems, including Windows and Mac, to troubleshoot and resolve technical issues. Coordinate ins...

In this role, your responsibilities will include having R12 Support / Implementation experience and a detailed understanding of Oracle Applications such as GL, AP, AR, FA, CM, i-Expense, SLA, and global Localizations. It is preferred to have at least 12 plus years of experience in Oracle ERP, with a minimum of 9+ years of experience with Oracle 12i E-Business Suite in a Global Finance environment. Knowledge in Oracle Financial standard functionality and experience with customizations, extensions, modifications, localizations, and integration (CEMLI) components is essential. You should have a working knowledge of Oracle Setups for 12i E-Business Suite, including O2C and P2P Business process c...

As a Configuration Specialist, your primary responsibility will be setting up uCMDB configurations as per directives provided by the Configuration Process Manager. This includes defining the concept of Universal Discovery (UD) and identifying its applications implementation method based on functional requirements. Your tasks will involve identifying the architecture and deployment process of UD, as well as the installation and setup of the data flow probe and its log files. You will need to define concepts such as discovery adapters, discovery jobs, discovery scripts, and other discovery resources. Utilizing tools like CMS UI, Admin UI, and UD for discovery activities, you will be required t...

The ideal candidate for this position should hold a Bachelor's degree in Mechanical, Automotive, or Production Engineering (B.E/B.Tech). With a minimum of 3 years to a maximum of 7 years of relevant work experience in the field. The candidate should have a strong background in Additive Manufacturing technologies, including 3D Printing, Rapid Prototyping Machines, PolyJet Technology, FDM, SLS, and SLA. Prior experience in Bonding for a minimum of 2 years is mandatory for this role. If you meet the above requirements and are interested in this opportunity, please send your resume to: jobs@designtechsys.com.,

The Senior Oracle Apps Functional Consultant will lead the implementation, support, and enhancement of Oracle Financials and Project Portfolio Management (PPM) modules. You should have deep functional expertise in Oracle Cloud or E-Business Suite, strong business process understanding, and the ability to work closely with stakeholders to deliver scalable solutions. In Oracle Financials, your responsibilities will include leading functional design and configuration of modules such as GL, AP, AR, FA, CM, and SLA. You will perform gap analysis, recommend solutions aligned with business needs, support month-end and year-end financial close processes, and collaborate with technical teams for cust...

We are seeking an experienced Oracle Fusion Finance Functional Consultant with over 8 years of experience for a full-time position in Mumbai, specifically in Andheri East. The work mode is hybrid, with 3 days in the office. The ideal candidate should be available for immediate or 15 days notice period. As an Oracle Fusion Finance Functional Consultant, your responsibilities will include end-to-end implementations of Oracle Fusion Financials. This encompasses tasks such as requirement gathering, configuration, CRP / Prototype, training, data migration, and documentation. It is essential that you have worked on a minimum of 4 modules among AP, AR, GL, FA, CM, Expenses, Intercompany, Tax, SLA. ...

You must possess excellent communication skills and have previous experience working in a US shift to be considered for this role. A minimum of 2-3 years of experience is required. The shift timings for this position are from 6:30 PM to 3:00 AM (Night Shift). Please only apply if you are comfortable with working during night hours. As a Master Data Specialist, your responsibilities will include creating and maintaining master data such as material master, vendor master, customer master, and pricing master. It is crucial to ensure that the master data is always updated, consistent, and well-organized. You will be responsible for executing assigned steps in the addition, change, and de-activat...

As a Sr. Consultant in ServiceNow Administration at YASH Technologies, you will be part of a dynamic team dedicated to reimagining operating models, enhancing competitiveness, and driving business transformation. We are committed to fostering exceptional stakeholder experiences and bringing about real positive changes in an increasingly virtual world. We are currently seeking ServiceNow Administration Professionals with 7 to 9 years of experience to join our team in Pune. The ideal candidate will have a strong background in ServiceNow administration and development, including working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules,...

You should be an experienced Pega Decisioning and Pega Marketing expert with 8-13 years of overall experience, and 4-9 years of relevant experience. Your role will involve building and implementing model-driven, enterprise-level business solutions and applications. It is required to have at least 1+ years of working experience in Pega Decisioning and Pega Marketing, including making model changes. You should have a strong understanding of Pega methodologies and possess excellent object-oriented analysis and design skills, as well as system integration skills. Your responsibilities will include working on various rules and features such as Flows, Activities, User Interface, Flow Actions, Agen...

As a Mechanical Design Engineer focusing on Product Design Development, you will be responsible for project ownership from inception to final delivery. With 3 to 5 years of experience, you are expected to possess a diverse skill set which includes concept design, part splitup, ID to DFM conversion, surface modeling, and plastic design. A sound knowledge of plastic product manufacturing processes such as FDM, SLA, SLS, Injection Molding, and Silicon Molding is crucial. Additionally, you should be well-versed in engineering basics, calculations, IP related enclosure design, thermal problem-solving, DFM, DFA, DFS, GD&T, and tolerance stack-up analysis. Your role will involve hands-on experience...

At EY, you'll have the opportunity to shape a career that is as unique as you are. With our global reach, support, inclusive environment, and cutting-edge technology, you'll have the resources to become the best version of yourself. Your individual voice and perspective are essential in helping EY evolve and improve. Join us in creating an exceptional experience for yourself while contributing to a better working world for all. As a Guidewire Policy Centre Support professional with 1.5 to 2.5 years of experience, your key responsibilities will include providing support and maintenance for Guidewire Policy Center. You must be willing to work in rotational shifts (India Shift, US Shift) and pr...