618 Sla Jobs - Page 14

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies.. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.. Responsibilities. Customer Issue Resolution:. Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions for customer problems. Follow standard procedures for escalating unresolved issues to the appropriate internal teams. Feedback and Documentation:. Provide prompt and accurate responses to customers. Ensure proper recording and closure of all reported issues. Document knowledge in the form of tech notes and articles for a knowledge base. Internal Collaboration:. Follow Service Level Agreements (SLA) for issues, especially concerning severity. Collaborate with internal teams for issue resolution. Requirements. Technical Experience:. Requires minimum of one (1) year previous Decisions BPM platform Experience. Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service. Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments. Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks. Development Skills:. Proficiency in programming languages such as C#, Java, or JavaScript. Track record of delivering high-quality code. Considerable experience dealing with SQL servers. Business Process Automation (BPA):. Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization. Certifications:. Certification in BPM/RPA software is a plus. Troubleshooting and Communication:. Strong troubleshooting skills and the ability to work on multiple issues simultaneously. Exceptional communication and collaboration skills. Ability to lead and mentor technical teams. Customer Support Attitude:. Passion for supporting customers. Willingness to provide as much help as possible and follow up with customers. Availability:. Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment. Availability and willingness to step in when needed, including weekends. Background:. Not from a technical support background that involves simply logging tickets or coordinating between groups. The role requires active problem-solving and technical engagement. Show more Show less

About Us. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.. About The Role. The role is a management role responsible for leading team for the professional reconciliation of transaction passed over to the Group's Accounts in line with SLA requirements and Group policy. The focus is on Break Management and to ensure high quality, prompt and efficient matching of time critical transactions, raise timely investigation, and actioning enquiries to enable clearance of outstanding transactions.. What will your day look like?. Ensure that all transactions are actioned and queried in a timely manner with focus on high-value items that may be exposed to significant risk.. Drive cost efficiency through efficient break reduction and auto match enhancements. Drive customer delight by exceeding performance against the SLA.. High sense of urgency around customer queries/escalations. Build collaborative relationship with the customers across the Business Units and Countries. Ensure continued service to customer. 100% completion of all Manual Matches accurately and timely. Follow up, investigate and resolve outstanding transactions assigned to the Reconciliations team.. Manage all outstanding transactions and pending files which have remained outstanding within the agreed standards.. Drive knowledge enhancement for the staff through continuous learning. Improve processes through projects. Adequate/accurate and timely reporting of outstanding breaks. What will you bring?. To grow and be successful in this role, you will ideally bring the following:. Good people management skills with ability to manage teams. Ability to influence staff in delivering good results and drive performance. Good understanding of reconciliation practices and accounting principles. Ability to lead knowledge enhancement of staff on reconciliation products/practices and accounting principles. Decision Making, Resource allocation and management. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.. Job Posting End Date. 21/05/2025 , 11.59pm, (Melbourne Australia). Show more Show less

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon Call whatsapp if you have banking exp Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Required - Excellent Communication Skills in English Min. 2 yr exp. - Customer Support (Intern. Voice Process) B2C 24*7 Shifts Virtual Interview Any Graduate Share cv's on - 9257669383 (Harsha) Perks and benefits Both way cab's Night Allowances Incentives

Role & responsibilities : Meeting services delivery metrics for the team. Data Analysis to increase efficiency of team. Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback Translating corporate goals into functional and individual goal. Conducting team building sessions and providing constructive and actionable direction. Coaching and developing existing employees Training Development for new lines Work closely with operations Manager on process improvement Collecting customer feedback and market research to share constructive suggestion with client. Should have in depth understanding of customer service. Prepare daily/ weekly/ monthly reports for the line of business aligned. Preferred candidate profile : Graduate Minimum 1 year TL Experience in International CC Interested candidates can share their resume on this mail id : rozy.rozy1@teleperformancedibs.com

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

- Proficient in GCP, monitoring, Linux & PostgreSQL - Experience in cloud deployment, RCA, and DB management - Handle on-call support, troubleshoot issues - Monitor KPIs via GCP tools - Prepare SLA reports - Collaborate with Dev & Infra teams

The Role Part of the broader Data organization, the Document Collections team is responsible for ensuring that all of our clients fund documentation is collected from various sources within SLA’s and uploaded into Addepar to allow the various Data Ops teams to process these documents. This role’s primary responsibility is to extract documents from various sources and upload them into Addepar. In addition this team will be responsible for monitoring data connections and ensuring that any connections failing are addressed quickly and efficiently. The Document Collections team plays a critical role in the success of Addepar’s Data offerings and requires daily communications with various Product Teams, Machine Learning Operations, clients, data providers (Custodians,GPs and Fund Admins), and additional personnel across the organization. What You’ll Do Serve as a "player/mentor" who will contribute to and supervise a successful team of Alternatives Document Collection Operations Analysts. Oversee daily operational workflows for the Alternative Document Collection team. Lead all aspects of the onboarding, mentorship, and career development of individuals on the team through timely and constructive performance feedback, and by providing learning and growth opportunities. Help to oversee and manage the 3rd party/contracting team supporting the Alternatives Document Collection work. Collaborate with Product and Engineering to design, test, and implement new processes and tooling features that improve collection efficiency as well as increase operational efficiency. Manage the Alternatives Document Collection pipeline for Addepar clients, which includes but is not limited to: Accessing various Fund Admin and GP portals and retrieving all relevant documents needing to be processed. Ensuring that the documents are uploaded to the correct Addepar client. Engaging clients, GPs, or Fund Admins if a portal connection fails. Help maintain Document Collection workflow procedures and play-books. Partner with Product and Engineering to implement new processes and tooling features that improve Alternatives Document Collection UX and increase operational workflow efficiency. Who You Are Minimum 7+ years of work experience in the financial advisory, FinTech, or banking industries. Experienced with managing teams, cross-functional projects and/or learning and development initiatives. Forward-looking and pragmatic on finding efficacious solutions to complex issues. Outstanding communication and interpersonal skills for engaging with internal partners, fund admins, GPs,, as well as clients. Ability to think critically and effectively balance multiple projects and processes simultaneously. Demonstrates effective problem solving abilities, self-motivation to take on responsibility, and a strong team-player mentality. Detailed in documenting information and standard processes and exhibits good follow through techniques. Highly self-motivated to take on responsibility, forward thinking and pragmatic, and possess a collaborative team-player mentality. Familiarity with using Salesforce, Jira, Google Suite, and Microsoft Excel preferable. Important Note - This role requires working from our Pune office.

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

Hiring Operations Manager- Customer Support Location: Bengaluru Package up to 17 LPA Voice Process Work from office Requirements: Education: Graduate or above Experience: 10+ years of experience in international customer support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in Chat support Excellent verbal and written communication skills For details email resume to muskan.verma@manningconsulting.in

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Role & responsibilities Liaison with client Product Owner/SMEs to gather functional requirements Need to 6+yrs of hands-on exp Senior PEGA CDH developer with PEGA upgrade [8. 8.5 to 24.2] experience Design a functional solution approach of the stories, together with the Solution Architect and Lead System Architect(s) Participate in workflow analysis and business process analysis to identify and clarify requirements, current-future state identification and contributed to the redesign Constantly focus on value-driven delivery, motivate the teams in delivering their commitment Liaise with all the connecting teams (scrum of scrums) to resolve dependencies and create the overall implementation roadmap Participate in Design Sprints Validate the functional design Help prioritize backlogs Ensure best design practices are followed. PEGA CSSA Certified , PEGA CDH with PEGA upgrade [8. 8.5 to 24.2] experience

Manage warehouse vendors, operations, and client coordination. Ensure inventory accuracy, inbound/outbound management, SLA compliance, cost control, and process improvements. Strong in MIS, reporting, stakeholder management, and issue resolution. Required Candidate profile Experienced in warehouse operations, vendor management, and client coordination. Strong in inventory control, inbound/outbound processes, SLA compliance, cost optimization, MIS, reporting.

Job Title: Team Leader International Process Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

Total 8 years previous experience in Training function and Minimum 1 year as an AM Training or related position Should have good communication skills in English Should have managed a group of Trainers To motivate, develop and mentor team members in a dynamically changing environment Managed group of Process Trainers and Nesting Trainers Ability to plan training & refresher session based on impacted KPIs Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Able to design and update content on daily/weekly/monthly basis Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Chat/Voice process, preferable Telcom experience Excellent Communication skills Experience largely in Telecom Processes 2 years Chat and Sales experience preferred. Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various training courses Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections

Overview of the role The Associate Operations Manager will lead the Creative Production Services team as a strategic leader for the CPS Operations, the AOM will Managing the day-to-day production operations for the client Support and translate broader company-wide strategic vision and priorities into clear and tangible production objectives, priorities, and action plans for the CPS operation; working in conjunction with Regional and, when appropriate, Global Leadership Establish and maintain deep, consultative relationships and is a highly trusted advisor to local and client stakeholders on pre-media, pre-press, print production, digital production, video/broadcast production, transcreation/translation, sourcing, creative and associated industry practices and trends Ensure regional procedures and processes are aligned with the Client / organizations global procedures, processes, and guidelines Role Summary Strategy, Vision and Leadership, Client Focus Design, implement and own the vision and growth strategy for the CPS team in line with the goals of Client / Williams Lea Initiate, collaborate and drive change management initiatives to support the business Monitors progress of on-going projects across the CPS Operation; provides guidance and leadership to address and resolve promptly, accurately, effectively, any issues or problems that may arise. Ensures all relevant stakeholders remain informed on project progress Provides thought leadership, insights, and perspectives that support client initiatives and align our services with client needs Maintains strong working relationship with Global and Regional stakeholders to ensure deliverables meet project specifications and client needs Operational Excellence Manage day-to-day production operations of all the service lines in the Creative Production Services Business unit Develops effective production models from previous experience, current market trends, and competitor intelligence; establishes cost effective, creative, and innovative production strategies to meet the client needs Regularly analyses performance through KPIs and other metrics and at formal periodic production review meetings; utilizes data to maintain or improve performance across the operation Creates strong and effective global and regional partnerships and collaborates across the business to ensure client needs are met and projects stay within scope, budget, timeline, quality and other Key Performance Indicators (KPIs). Plans and executes change management activities to drive change while maintaining operating effectiveness and client satisfaction; ensures timely and efficient communication of management decisions throughout the region. Define Customer Satisfaction (CSAT) benchmarks focused on our Key Performance Indicators; design & implement the CSAT survey across clients and service lines Analyse the CSAT scores against the BU KPIs to identify focus areas, solutions, define and execute appropriate strategies to support them People Recruit and lead the CPS leadership team to support the development and execution of the CPS strategy Communicates timely, relevant information to employees, as appropriate, so they understand company performance, business direction and initiatives Promote a culture of high performance and continuous improvement that values learning and a commitment to quality Establish and monitor team performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments Drive initiatives focused at improving employee morale and engagement Growth Maintains and utilizes a long-term, holistic view of the business; proactively identifies future needs and opportunities and generates innovative solutions that drive profitability. Actively supports innovation, testing and implementation of production technology tools Supports Companys profitability efforts by encouraging and actively enabling innovation, creativity, and cost efficiency through all production activities. Keeps a focus on production and client service needs ensuring client retention is maximized by partnering with Global and Regional Client Servicing & Operations needs. Supports Business Development and Client Growth teams by providing attention to new and transition work or Proof-of-concept in order to win new business. Increase the Companys profile through actively engaging in networking, and/or other industry activities Skills Required 8 - 10 years relevant experience (preferably within a leading global creative production agency) Proven experience successfully managing large-scale, multi-discipline international brand production teams within a media/creative production environment Deep understanding of effective creative production across all key disciplines: processes, roles, tools (digital and conventional), and workflow practices and trends Previous P&L ownership, accountability and demonstrated growth initiatives Strong leadership skills; ability to engage, influence and inspire peers, direct and indirect reports Collaborative professional, self-reliant, good problem solver and results oriented Intellectual curiosity required to ask the right questions and drive out inconsistencies Problem solving - understanding and offering solutions Relentless high energy, drive and proactiveness Strategic thinker with an excellent understanding of key industry influences and the ability to apply this thinking to a variety of clients and brands

Total 5yrs of exp from BPO out of this 2 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Bhubaneswar only not for kolkata and Jamshedpur..Apply those who can relocate in-Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. Someone who has proper knowledge of all operational KPIs and has good communication skills. Someone who has worked in content moderation, healthcare, banking, finance voice, non voice, blended process. Interested candidates can share your resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal 8141444230

Hi Folks! Greetings from TaskUs! Were all about inclusiveness and creating an environment where you and your career can thrivea place where your voice matters! We have a fantastic opportunity to join ourhashtag#RidiculouslyGood team and make a big impact athashtag#TaskUs, where ourhashtag#PeopleFirstCulture shines! Role: Team Leader Location: Gurugram Process: Voice/chat, Fintech/banking process Experience: International Fintech experience as a Team Leader in voice/non voice, or blended processes (AML,KYC,Fraud, payment, disputes,transaction monitoring,chargeback) Shifts: Rotational shifts & week-offs Work: From Office Know someone who fits the bill? Share their CV or spread the word! Preference - Immediate Joiner. Regards, Manpreet

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations , have short chit -chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents . This way , you are able to manage relationships better and develop people at the same time . ole & responsibilities Preferred candidate profile - From International BPO Only Perks and benefits - 5 days working , Night shifts