1049 Sla Jobs - Page 12

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Varsha- 9251688428

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) FRESHERS SALARY - Rs 2.77 LPA ---- ( ## TWO MONTHS OF JOB TRAINING IN MYSORE BY COMPANY --- POST THAT JOB LOCATION WILLBE -- BANGLORE / PUNE OR HYDERBAD AS PER THE SELECTION MADE INITIALLY DURING THE INTERVIEW ) SALARY STRUCTURE : Upto Rs 4.20 LPA -- FOR 1+ Years of Exp ---- TRAINING AND JOB LOCATION SAME CITY ITSELF FOR 1 YEAR EXP CAANDIDATES . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek hel...

5 years of overall Sales experience & 1 years as AM & TL on paper is mandatory. Graduation is mandate Need excellent communication in English & Hindi Must be aware about shrinkage, attrition,AHT E-Commerce exp will add advantage Connect 7697428237 Required Candidate profile 4-7 years of overall BPO experience. 1 year on paper exp as a AM-OPS ( KAM). 1 year on paper exp as a TL-OPS ( KAM). E-Commerce exp will add advantage. KAM Or out bound sales exp. mandate.

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related repo...

Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation-Window-7 & Window-8, Window-10,Good in communication Required Candidate profile Troubleshooting (MS Office, Antivirus, Outlook, Office365)/Installation &Troubleshooting of operating system / Remote Support-Desktop and Remote Assistance/Drivers Installation & configuration Perks and benefits PF Benefit Cab Facility Medical Coverage ESIC

Requirements of Team Leader Exp.in Social Media /email process / Chat Process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Summary CPO / GBSGCO About the Role Major Accountabilities SLA SLA ; SOP Key Performance Indicators CPO / GBSGCO Work Experience Skills Alteryx Language : ww

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Job Opening: Delivery Adherence (PMO). Location: Chennai Experience: 2+ years Domain: Industry banking/IT/ITES Preferably ITIL certified/ possess knowledge. Aware of Lean/Six Sigma Good with Excel and data analysis Good Communication Skills written/verbal. Current role PMO, Process audits *** local and Immediate candidates preferred *** Please Share & Refer resume at ajay.kurlekar@cloverinfotech.com

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) --- PUNE - HINJWADI & HYDERABAD SALARY FOR FRESHERS -- Rs 2.77 LPA Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attemp...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Role: Vice President Training | US Healthcare RCM Location: Pune (Work from Office) Shift Timing: US Shifts CTC: Up to 35 LPA We are hiring for the role of Vice President (Training) to lead and strengthen the learning & development strategy for our US Healthcare RCM operations. Required Experience: Minimum 16 years of overall experience in US Healthcare RCM. Must have at least 1 year of experience as VP – Training (on paper) OR Must have 2.5 years of experience as AVP – Training (on paper). Key Responsibilities: Provide strategic leadership to the training and L&D functions across large-scale RCM operations. Design and implement robust training frameworks for end-to-end RCM functions. Drive ...

Tech Content Writer About the Role We are seeking a detail-oriented Tech Content Writer to create and manage highquality business and technical documents, including software proposals, contracts, agreements, and minutes of meetings (MoMs). The ideal candidate will have strong writing skills with the ability to translate complex technical and business requirements into clear, professional, and legally sound documents that align with client expectations and organizational goals. Key Responsibilities • Draft, review, and edit software proposals, business agreements, contracts, and project documentation. • Convert meeting discussions and technical conversations into structured Minutes of Meeting...

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 - Poshika Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

General Summary: The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must. Position Responsibilities: Act as the single point of contact to the client for all types of service requests Coordination of all IT support groups to ensure maximum utilization of billable resources Pre-process service requests as they arrive through email, manual entry, or direct client input ...

Summary Proporcionar soporte anal tico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes anal ticos de complejidad baja-media. Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando an lisis cualitativos y cuantitativos Apoyar a las empresas de GBS GCO en la pr ctica de la construcci n mediante la participaci n en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporaci n y la capacitaci n, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creaci n de documentaci n de procesos y repositorios d...

Summary Fornire supporto analitico ai clienti interni di Novartis (CPO e team di marketing e vendita regionali) su vari report analitici di bassa-media complessit . Supportare e facilitare il processo decisionale basato sui dati per i clienti interni di Novartis fornendo e comunicando analisi qualitative e quantitative Supportare lattivit GBSGCO nella pratica di costruzione coinvolgendo in varie iniziative come la condivisione delle conoscenze, il supporto allonboarding e alla formazione, il team di supporto in tutte le attivit /attivit relative al business, la documentazione dei processi di costruzione e gli archivi di conoscenza. Essere parte integrante di un team di progettazione completo...

JD Team Leader: Must be aware of shrinkage, attrition, AHT, NPS, CSAT,KPI,KRA,SLA, etc. Must be from BPO industry. Salary: Bangalore - 5 lpa Nagpur - 4.2 lpa Mumbai - 5-6 LPA . HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Hill View Resorts Pvt Ltd is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Graduate (any stream). 36 years of BPO experience , with at least 1–2 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).