1568 Sla Jobs - Page 12

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining ) SALARY STRUCTURE : FRESHERS -- SALARY IS Rs 2.77 LPA Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Assist in the development, implementation, and maintenance of QHSE management systems in accordance with relevant standards and regulations. Support the monitoring and reporting of key performance indicators (KPIs) related to quality, health, safety, and environment. Conduct regular inspections and audits to identify hazards, unsafe conditions, and non-compliance with regulations, and recommend corrective actions. Assist in the investigation of incidents, accidents, and near misses, and participate in root cause analysis to prevent recurrence. Help in the development and delivery of QHSE training programs for employees to raise awareness and promote a safety culture. Support the coordination...

As a Tier 1 Service Desk Agent, you are the first point of contact for users seeking IT support and play a critical role in delivering the support experience our users deserve. You help resolve common technical issues, escalate complex problems, and provide empathetic, reliable service that minimizes disruption and enhances productivity. This role supports our global workforce through a 24x7 model and is part of a reimagined End User Services & Solutions organization, structured for scale, built for speed, and driven by user outcomes. By focusing on ownership, clear communication, and continuous learning, you help drive relentless improvement in how we deliver IT services across every intera...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role Overview: You will be a Client Success Executive working full-time onsite at VMax Wellness's Coimbatore office. Your main responsibility will be to ensure the satisfaction and retention of clients by providing exceptional service, managing escalations, and identifying opportunities for improvement. Your role will require strong communication, listening, and problem-solving skills, as well as the ability to collaborate with internal teams to support client needs effectively. Key Responsibilities: - Build and maintain strong relationships with clients to prioritize their needs and satisfaction. - Handle and resolve escalated client issues promptly and effectively to ensure client satisfac...

Role Overview: You will be responsible for providing technical support to both external and internal customers, assisting them with software, server, networking, and hardware issues through phone, email, or onsite visits. Key Responsibilities: - Provide 1st and 2nd line technical support queries professionally and efficiently, ensuring a high level of customer service. - Take ownership of user problems, conduct technical diagnosis, and resolve the issues either remotely or on-site. - Log all calls on the call logging system (MicroStatus) and maintain thorough documentation. - Respond to client inquiries and assist in resolving hardware or software problems. - Maintain a record of detected so...

As a Computer Hardware and Software Technician, your role will involve installing and configuring computer hardware, software, systems, networks, printers, and scanners. You will be responsible for planning and undertaking scheduled maintenance upgrades, as well as responding to breakdowns immediately. Your duties will include investigating, diagnosing, and solving computer software and hardware faults, repairing equipment, and replacing parts. Additionally, you will be required to obtain replacement or specialist components, fixtures, or fittings. Key Responsibilities: - Check computer equipment for electrical safety - Maintain records of software licenses - Manage stocks of equipment, cons...

Job Title: Bill to Cash (BTC) Track Lead Experience Level:Senior (8+ years) Location-India Job Summary: A highly seasoned Oracle Fusion ERP Bill to Cash (BTC) Track Lead to manage the end-to-end implementation and support of order-to-cash processes across business units. The ideal candidate will lead the BTC workstream, ensuring seamless integration between order management, receivables, collections, and revenue management modules to meet business goals and compliance standards. Key Responsibilities: Track Management and Solution Delivery: Lead the Bill to Cash track across all phases of Oracle Fusion implementationdiscovery, design, build, test, deploy, and support. Business Process Mapping...

As a candidate for this position, you will be responsible for: - Ensuring that the process transactions are processed in accordance with Desktop procedures - Meeting the assigned targets as per SLA and Internal standards - Ensuring the quality of transactions aligns with predefined parameters set by Process Excellence - Adhering to established attendance schedules - Managing calendars and e-mails In order to qualify for this role, you should have: - Graduation in any stream or diploma with a minimum of 15 years of education,

Key Responsibilities: Lead and manage day-to-day operations across assigned sites under the Sanand region. Ensure adherence to contractual obligations, SLAs, and company standards. Coordinate with clients to address requirements, feedback, and escalations ectively. Monitor manpower deployment, attendance, and productivity to ensure optimal utilization. Prepare and review monthly reports on operational performance, budgets, and expenses. Ensure timely billing, collections, and cost control measures. Drive continuous improvement initiatives and process effiiciency. Manage and guide site managers, supervisors, and team members to achieve business goals. Ensure compliance with safety, statutory,...

Job description Job Title: Operations Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Operation Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving t...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Developed and implemented strategies to enhance team performance, resulting in a 21% improvement in KRA achievement within the team. Conducted regular performance assessments and provided constructive feedback to team members

Role & responsibilities Procurement Operations: Manage procurement of IT hardware, software, licenses, and services. Evaluate purchase requisitions and ensure timely processing of POs. Track deliveries and ensure quality compliance of procured items. IT Asset & Inventory Management: Maintain inventory of IT assets and consumables. Implement best practices for tracking and asset lifecycle management. Vendor & Contract Management: Manage vendor performance, SLAs, and renewals. Negotiate contracts, pricing, AMC, and terms of service. Ensure legal and compliance checks are in place for all vendor agreements. ERP Tool Utilization: Use ERP systems for procurement planning, order tracking, and repo...

Job Description We are looking for a dynamic and experienced Team Leader (SME) to lead and manage a team of Customer Service Associates handling international voice processes. The role requires excellent communication, people management, and problem-solving skills. You will be responsible for achieving operational targets, ensuring quality standards, and enhancing team performance in a high-paced international environment. Role & responsibilities Team Leader (International Voice Process / SME) Responsible for managing a team of agents handling international voice-based customer interactions (US/UK/AUS shifts). Supervise daily operations to ensure timely and efficient service delivery while m...

Role & responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Sche...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Job Description: Global Category Manager IT Services Location: Chennai, India As Global Category Manager Hardware & IT Services (m/f/d), you will be responsible for the strategic procurement and category management of IT Services across our global organization. This role includes functional leadership responsibilities and close collaboration with the Global Category Team Lead and Director. Your stakeholders are spread between cross-functional teams such as IT, Engineering, and Product management. You will also be expected to manage relationships with Managed Service Providers (MSPs), to run complex strategic projects, and to contribute to the development of a cost-efficient and future-orient...

Job Opening – WFA Lead (People Manager Role) Location: Vikhroli CTC: Up to 26 LPA Experience: 9 to 12 years DOJ: December Required Candidate profile Requirements: Excellent WFA experience with people leadership Expertise in SLA driving, risk management, and escalation handling Full-time role in rotational shifts (if applicable) Perks and benefits Both side cabs, 5 days working

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...