1568 Sla Jobs - Page 11

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

An experienced Technical Support Engineer to provide onsite L1 support for capital market / depository applications and ensure smooth IT operations for business users. Provide end-user and application support for market data & depository systems. Required Candidate profile Experience in Technical Support / IT Operations. Knowledge of SQL, Windows/Linux, Networking (IP/DNS/VPN),active Directory & ITSM tools. Basic understanding of Capital Markets domain is preferred. Perks and benefits To be disclosed post interview

Must have 1 Year exp as a Team Leader on paper Total 4 years exp require in Windows process Windows/Active directory/ITSM/Office365/Technical support Location- Hyderabad Graduates Night shift 2 Way cabs Immediate joiners CTC- 9 LPA Contact-9509529566

Role & responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any legal requirements specific to any country. 3. Become familiar with the Sche...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Service Delivery Manager 15+ yrs ITIL Foundation Certification (or higher) Strong leadership and team management experience - ITIL Foundation Certification (or higher) •Strong leadership and team management experience •Excellent communication and stakeholder management •Incident, problem, and change management expertise •Experience in SLA/KPI tracking and reporting •Customer escalation handling and resolution •Process improvement and service optimization •Hands-on experience with support tools (e.g., ServiceNow, Jira, Zendesk) •Technical background in IT infrastructure or software support •Experience with Azure cloud platforms •Knowledge of DevOps and Agile methodologies •Exposure to automat...

Job Description: Backoffice IT Support Position : Backoffice IT Support - Application Experience : 2 Years Location : Noida Key Responsibilities: Provide day-to-day IT support for back-office operations. Monitor and respond to tickets raised in ITSM/Helpdesk tools within defined SLAs. Assist in troubleshooting issues related to Windows Server OS, Linux, Network Drives, and common back-office applications. Coordinate with vendors and internal teams for hardware/software issues and escalations. Ensure compliance with IT security policies and access control procedures. Support patch updates, antivirus monitoring, and routine health checks on systems. Generate periodic reports (MIS, Incident rep...

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...

Role & responsibilities Designation - Team Lead Profile- Inbound Voice/Non voice Process Experience - 5+ years of overall experience with 2 years Lead experience. Shift - 5 days working (Rotational shifts) Weekly Offs- 2 Days (Rotational off) Qualification- Graduated/Post Grad Timings: Must be comfortable with Rotational shifts Skills: Good English Communication Knowledge about Attrition & Shrinkage Maintaining CSAT Score, AHT, TAT, SLA target & Quality Good Team handling experience Team Performance management.

Managing and handling team Monitoring KPIs and KRAs CSAT and AHT

Location: Navi Mumbai Shift details: Rotational shifts with rotational week offs Education: Graduate Team Lead Experience: Should have min 1.6 years of TL experience on paper Roles & Responsibilities: Manage a team of [10-20] customer service executives to achieve performance targets (AHT, CSAT, FCR, SLAs, etc.). Monitor live calls and provide regular feedback and coaching to agents. Handle escalated customer queries and ensure timely resolution. Analyze daily/weekly reports to identify performance trends and improvement areas. Conduct regular team huddles, performance reviews, and one-on-one sessions. Coordinate with Quality, Training, and Workforce teams to enhance team productivity. Motiv...

Team Lead/ Customer Support/ BPS Technology Job Summary: We are looking for a dynamic and experienced Team Lead Customer Support to manage, coach, and drive a high-performing customer support team in a fast-paced environment. The ideal candidate should have excellent leadership, communication, and analytical skills, with a proven record of achieving process targets and ensuring customer satisfaction. Key Responsibilities: Lead and manage a team of customer support executives to meet performance and quality benchmarks. Monitor daily operations and ensure SLA adherence across all processes. Drive initiatives to improve CSAT and overall customer experience. Analyze performance reports and provi...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

Hiring for Operations Manager Location: Hyderabad (Work from Office) Education: Minimum 15 years of formal education; Graduation is mandatory Experience: 10+ years in International BPO Skills Required: Operations Management, People Management For more information, please call at 8595717834.

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

The Operations Team Member Liability Operations is responsible for handling documentation and service requests (SRs) related to liability products across branches The role requires strong attention to detail, timely processing within defined TATs, and effective communication with branch teams to resolve queries The ideal candidate should be tech-savvy, process-oriented, and capable of maintaining high accuracy in operational tasks Verify documents received for modifications from various branches Process service requests (SRs) within defined turnaround time (TAT) Ensure accuracy and completeness in documentation and data entry Communicate with branch teams to resolve queries and clarify docum...

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Position -- Permanent Role Salesforce Production/Business Support Analyst Experience 4-6 Years Location Chennai/Bangalore Work Mode – WFO Shift – Rotational (Morning, Afternoon, Night) POSITION OVERVIEW We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data. This role will also contribute to knowledge base and training material development, and support Service Level Agreement (SLA) initiatives to streamline processes and reduce resolution times. RESPONSIBIL...

An exciting opportunity for an experienced Team Manager with strong expertise in Production Support and Application Maintenance at an enterprise level. In this role, you will lead 247 support operations, manage SLAs/governance, drive change management, coordinate with onshore stakeholders, and ensure seamless and stable application operations across business-critical platforms. Location: Pune / Bengaluru Your Future Employer: A globally renowned leader in insurance and shared services, supporting business units across regions. The organisation promotes a culture of accountability, service excellence, and continuous improvement offering exposure to global stakeholders, enterprise systems, and...

Role & responsibilities Team Leadership: Manage, mentor, and provide leadership to the team. Schedule shifts and manage resource allocation to ensure coverage during operational hours. Conduct regular performance reviews and provide feedback to team members. Communicate all issues immediately to internal management Always be aware of and pass on new revenue opportunities Service Desk Operations: Oversee the day-to-day operations of the IT Service Desk, ensuring prompt and efficient handling of incidents and service requests. Monitor performance metrics and ensure SLA adherence. Develop and maintain service desk procedures and best practices. Provide hands-on support for complex technical iss...

To drive B2B sales growth in the wire and cablesegment by identifying new business opportunities, managing key accounts,building strong relationships with industrial clients, and ensuring consistentrevenue generation through strategic sales planning and execution Accountabilities Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appoin...

Sales Target Achievement Achieve primary and secondary sales targets in the assigned territory. Ensure timely collection of dues from customers and dealers. - Plan and execute sales strategies. Approve customer-specific sales plans within defined limits. Customer Base Expansion Identify and onboard new customers and dealers. Conduct potential mapping and develop extraction plans. Recommend and finalize dealer appointments based on market analysis. Market Intelligence Provide regular updates on competitor activities and market trends. Share insights with internal teams for strategic planning. Suggest changes to sales approach based on competitor analysis. Key Account Management Work closely w...