618 Sla Jobs - Page 11

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

GOOD Communication And Technical skill in hardware and networking . ANY GRADUATE MIN EXP 1 YEARS

Position summary Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information Required to attain performance objectives on a monthly basis key responsibilities Meet the process KPI\u2019s across Productivity, Quality, Accuracy, AHT Provide assistance relating to emergency procedures and policy inquiries Interpret policies and fully explain benefit coverage and limitations to avoid client confusion Guide clients through the navigation of pertinent websites for online content and claim submission Create and send various types of professional correspondence Qualifications and Education Requirements Post-secondary education and a minimum of 6-12 months experience in a customer service related function Ability to pay close attention to detail and multi-task Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues Demonstrated ability to use initiative and independent judgment in solving customer problems Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

NAB is looking for Analyst to join our dynamic team and embark on a rewarding career journeyAnalyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Cantor Fitzgerald is looking for Analyst 1 - Gerald Eve to join our dynamic team and embark on a rewarding career journey Analyst plays a crucial role in driving data-driven decision-making processes within the organization This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights Utilize statistical and data visualization tools to present findings in a clear and concise manner Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives Develop and maintain models to support forecasting, budgeting, and other planning processes Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics Automate reporting processes to improve efficiency and accuracy Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges Provide insights on market trends, competitor analysis, and industry benchmarks Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations Evaluate the impact of proposed strategies on business outcomes Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis Collaborate with teams to implement changes and measure the impact

Apply to this job Meta is hiring talented individuals to join our Infrastructure organization as ASIC Frontend Implementation Engineers (RDC/CDC). In this role, you will play a critical part in designing and developing efficient System on Chip (SoC) and IP for data center applications.As an ASIC Frontend Implementation Engineer, your primary focus will be on the front-end implementation process and static verification tools, transforming RTL designs into optimized netlists. You will utilize your expertise in RTL Lint, CDC analysis, timing constraints, and synthesis to ensure seamless integration of various components to build efficient System on Chip (SoC) and IP for data center applications.By joining our team, youll have the opportunity to contribute to the development of cutting-edge technology that powers Metas infrastructure. ASIC Engineer, Frontend Implementation RDC/CDC Responsibilities Perform Flat and Hierarchical Clock Domain Crossing and work with the designers to analyze the complex clock domain crossings and sign off the CDC Perform Flat and Hierarchical Reset Domain crossing Checks. Understand the Reset-Architecture by working with Design and FW teams and develop reset groups and the corresponding reset sequence for RDC Perform RTL Lint and work with the Designers to create waivers Perform RTL DFT Analysis and improve the DFT coverage for Stuck-at faults Run Logic/Physical Synthesis using advanced optimization techniques and generate optimized Gate Level Netlist for Timing, Area, Power Developing Automation scripts and Methodology for all Front End (FE)-tools including (Lint, CDC, RDC,) Work closely with the Design Engineers, DV Engineers, Emulation Engineers in supporting them with the handoff tasks. Interact with Physical Design Engineers and provide them with timing/congestion feedback Minimum Qualifications Bachelors degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 2+ years of experience in static verification tools Experience with Lint, Clock Domain & Reset Domain crossing Knowledge of SOC Integration (Clocking, Reset, PLL, etc) Knowledge of front-end ASIC flows Experience with RTL design using SystemVerilog or other HDL Successful candidates must remain in role in the same team in India for a minimum period of 24 months before being eligible for transfer to another role, team or location Preferred Qualifications Scripting and programming experience using Perl/Python, TCL, and Make Experience with Design Compiler, Spyglass, PrimeTime, Formality or equivalent tools Experience with SOC Design Integration and Front-End Implementation Experience with developing structural rule based checks for RTL & Netlist Experience with Netlist-CDC Analysis and improving MTBF Knowledge of Timing/physical libraries, SRAM Memories About Meta . Equal Employment Opportunity . Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

Criteria : Any Graduate with Minimum 1 Year experience in Technical Support/Service Desk CTC-Upto 6 LPA + Variables + Incentives 24/7 shifts -WFO Both side cab 5 days working Location- Pune, Bangalore & Hyderabad Immediate Joiner Only

Experience in driving the sales of 3D printers and related products by providing in-depth technical expertise of DLP, SLA, and FDM technologies

GOOD Communication And Technical skill in hardware and networking . ANY GRADUATE MIN EXP 1 YEARS

Key Roles of a Help Coordinator: Service Manager: Oversees the entire support process, ensuring issues are addressed on time. Coordinator: Acts as a liaison between support teams and end-users. Communicator: Keeps all parties informed about issue progress and service updates. Administrator: Maintains records, reports, and support documentation. Core Responsibilities: 1. Request Management: Logging, tracking, and managing incoming support requests. Prioritising and assigning tasks based on urgency and complexity. 2. Issue Resolution Oversight: Monitoring the resolution process to ensure deadlines are met. Escalating unresolved issues to higher-level support teams. 3. Team Coordination: Collaborating with various support teams to allocate resources effectively. Ensuring proper workload distribution among team members. 4. Customer Support: Providing clear, professional communication to users. Offering guidance on standard procedures and common troubleshooting steps. 5. Reporting & Documentation: Generating performance reports for management. Keeping accurate logs of incidents, resolutions, and system changes. 6. Process Improvement: Recommending workflow improvements based on recurring issues. Implementing new procedures to boost service efficiency. Certifications can boost your credibility and job prospects. Consider: ITIL Foundation For IT service management principles CompTIA A+ – For foundational IT knowledge HDI Support Center Analyst (SCA) – Specific to help desk roles

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

EXECELLENT Communication And Technical skill ANY GRADUATE MIN EXP 2 YEARS

Roles and Responsibilities Manage a team of customer service representatives to achieve daily targets and goals. Oversee the entire inbound process, ensuring efficient handling of customer queries and issues. Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. Analyze AHT metrics to optimize team performance and identify areas for improvement. Ensure compliance with BPO standards, policies, and procedures.

Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Proficient to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 3+years of outstanding customer service experience Minimum 3+ years of technical support Strong/Advanced working knowledge of: o Windows Server and Desktop Devices o Apple Devices (Macs, iPad, iPhone) o Understanding Remote access tools such as Automate o Knowledge of a ticketing system like ConnectWise Manage o Active Directory, File & Printer Servers o Office 365/Google Suite Administration o Networking & Network Switches o Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U If Interested please email your updated resume on swarupa.k@inspirozit.com / Swarupa-7208876869

Position Description Position: Technical Support - Novice Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications A+, N+, CCENT, CCNA Certifications preferred Minimum 0-1years of outstanding customer service experience Minimum 0-1 years of technical support Basic working knowledge of: Windows Devices Apple Devices Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Office 365/Google Suite Administration Networking basics Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U

Apply Now Job Title Team Leader, FAO Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role And Key Responsibilities Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly Support in production as required QC of team members work on a sample basis Resolve team queries and provide coaching Daily and weekly status updates to client on email and calls Regular training and SOP documentation with the team Monthly performance management of team members Liaise with different client stakeholders as required Encourage team and self to participate in soft skills training Create a healthy and motivating team environment Key Skills & Knowledge Ability to manage a team of 8 10 team members GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation Educational Qualification Graduate / post-graduate Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities Location: IND Mumbai Symphony IT Park Mumbai02 Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Opening for Team Leader for BPO - Agrochemical Experience Required 2-3years in Agrochemical farming or agriculturally based BPO Prior experience managing a Headcount of 80+ sales officers, field agents, or tele sales Preferred background- working experience in Agrochemical farming or agricultural based BPO 6 days working Excellent verbal skills basic English & Fluent Hindi + regional languages Lead, mentor & supervise a sales team to ensure they meet targets Develop and implement outbound/field sales strategies across dealer and farmer networks Set sales quotas, monitor performance, and conduct regular reviews Coordinate lead generation, order processing, logistics, and payments Provide technical support: product usage, safety, application guidance for pesticides/fertilizers Liaise between sales, marketing, production, and quality teams Prepare and present sales reports, forecasts, market insights, and competitor analysis To Apply: Send resume to preeti@mounttalent.com Contact Number - 8527714488 Location: Noida

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

Order Management TL Skill-Order Management,Order Fulfillment,Order Lifecycle,Team Handling,Team Lead Exp-4+Yrs In OM Team Lead (2Yrs On Paper Team Lead Mand) PKG Upto-10.5LPA Loc-Bang Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Required Candidate profile 2Yrs On Paper Team Lead Mandatory Skill-Order Management, Order Fulfillment,Order To Cash, Order Lifecycle, Escalation,Performance Management,Team Handling, Team Lead,Stakeholder,SCM, Supply Chain,ERP

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Order Management TL Skill-Order Management,Order Fulfillment,Order Lifecycle,Team Handling,Team Lead Exp-4+Yrs In OM Team Lead (2Yrs On Paper Team Lead Mand) PKG Upto-10.5LPA Loc-Bang NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile 2Yrs On Paper Team Lead Mandatory Skill-Order Management, Order Fulfillment,Order To Cash, Order Lifecycle, Escalation,Performance Management,Team Handling, Team Lead,Stakeholder,SCM, Supply Chain,ERP

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, and continuously improving customer satisfaction. The Assistant Manager will help develop, train, and motivate staff, manage escalations, and implement policies and procedures. Key Responsibilities: Team Management and Supervision With team handling of minimum 30 members. Assist in hiring, training, and coaching customer service staff. Provide guidance and support to team members to help achieve individual and team goals. Conduct regular performance evaluations and offer constructive feedback. Schedule shifts and manage workloads to ensure adequate coverage during all business hours. Customer Support: Handle escalated customer inquiries, complaints, and complex issues, ensuring prompt and effective resolution. Monitor customer interactions and feedback to ensure the highest level of service. Develop and maintain relationships with key customers to enhance loyalty and satisfaction. Operational Efficiency: Assist in implementing and optimizing customer service processes to improve efficiency. Track, analyze, and report on team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaborate with the Customer Service Manager to set and achieve departmental targets and objectives. Quality Assurance and Training: Ensure that customer service representatives adhere to company policies and procedures. Identify training needs and work with the Customer Service Manager to develop training programs. Conduct regular team meetings to provide updates and discuss areas of improvement. Collaboration and Communication: Work with other departments, such as sales, marketing, and operations, to resolve issues and improve the customer experience. Assist in managing customer service communication channels, such as email, phone, and live chat. Maintain clear and effective communication with team members and other stakeholders. Qualifications: Bachelors degree 2+ years of experience in a customer service role, with at least 2 year in a supervisory or assistant managerial capacity with team strength of 30 members Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in customer service software and tools (AHT/Attrition/Shrinkage/SLA/Utilization /Occupancy/CSAT/DSAT) Knowledge of performance metrics and customer service best practices. Preferred Qualifications: Experience in managing customer service teams in a call center or similar high-volume environment. Familiarity with CRM systems and data analysis tools. Bilingual or multilingual abilities are a plus. Working Conditions: Office environment with occasional remote work flexibility. May require working outside of regular business hours, including evenings and weekends, to meet customer needs. Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and other company benefits. Let me know if you need any adjustments or specific details for the role! Contact Person :- HR Suman (9934827654) Or Sumankumari1@policybazaar.com

Have over 10+ years of rich experience in information security domain and at least 6-8 years of dedicated experience in Security Incident Response. Hands on experience in implementing and operationalizing SIEM/SOAR tools such as Sentinel, ArcSight etc. Experience in defining and reporting KPIs for Security Incident response. Familiarity with advanced SOC monitoring technologies, risk, threat and security measures. Knowledge across the SOC domains including governance, control frameworks, policies, compliance management, risk management and incident response etc. Comprehensive knowledge of regulatory and compliance requirements and how they influence the bank's Information Security strategy. Preferably worked in BFSI domain with proven experience in SOC function. Strong understanding of key security standards and regulations such as NIST 800-61, CERT/CC, PCI, ISO 27035 etc. Skills and Application Leads the development and implementation of comprehensive Security Governance strategies that address identified risks and compliance requirements, incorporating advanced technologies and methodologies to enhance security posture. Deep understanding of Security Incident response frameworks and their application in creating robust policies. Automate potential resilient security processes to ensure continuous compliance with security best practices. Maintaining up-to-date knowledge of security trends, threats, and countermeasures Assess and design security posture determination processes, tools and methodologies Reviewing and approving use cases/playbooks for SIEM/SOAR tools Continuously monitor security hygiene and performance using tools and processes Collaborate with other IS teams, Ops and tech teams on enhancing security incident response resilience Other Knowledge of evolving advanced tech stacks and related control and risk universe from a SOC perspective. Knowledge and expertise in conducting risk assessment and management. The ideal candidate will have a technical or computer science degree. Professional certifications: GCIH, CISSP, CEH, FOR608, CISM etc.