1049 Sla Jobs - Page 11

We are looking for an experienced telecom professional with a strong background in Core Network deployment and support . The role involves Professional Services and Technical Delivery , including commissioning, integration, acceptance testing, and customer support for Tier-1 telecom operators. Hands-on expertise in signalling protocols (SS7, SIGTRAN, Diameter, MAP, CAP) and experience on Core Network elements (STP, HLR, IMS, TAS, MNP) is required. Proficiency in IP networking, Linux and cloud platforms (OpenStack, VMware, Kubernetes, OpenShift) is expected. This position requires strong customer-facing skills, project tracking, and escalation handling , along with the ability to lead deploym...

Experience in PRPC base product with good hands-on experience in integration services such as web services, JMS, MQ series, and frameworks. Hands-on experience in OOAD, architecture definition, and working experience on database SQL programming. Experience with BPM implementation methodology like Smart BPM, Scrum, and onshore-offshore mode. Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors, and SOAP Services. Enforce best practices in PEGA architecture, design, and coding. Experience with estimation and knowledge on DSM, m...

As an HR Service Delivery Specialist at Accenture, you will play a crucial role in improving workforce performance, boosting business agility, increasing revenue, and reducing costs through your expertise in Employee Services - Data Analysis Reporting. Your primary responsibility will be to collect, interpret, and present data in a clear and meaningful manner, facilitating informed decision-making. This will involve analyzing data and effectively communicating findings through reports, visualizations, and dashboards to convey insights and support organizational objectives. To excel in this role, you should have an in-depth understanding of HRO processes supported by Accenture for different g...

We are seeking a technically proficient and customer-oriented Installation & Training Engineer to become a valued member of our expanding 3D printing team. In this role, you will take on the crucial responsibilities of setting up advanced 3D printers (including FDM, SLA, SLS) at client locations and providing comprehensive training to end-users to ensure proficient operation. Your primary duties will include the installation and calibration of 3D printers, conducting both hands-on and remote training sessions for end-users and client teams, developing user-friendly guides, standard operating procedures (SOPs), and training materials. Additionally, you will be responsible for addressing basic...

Experience: You should have 3 to 5 years of experience in Order to Cash processes. Shifts: You are expected to work in the Night Shift from 06:30 PM to 03:30 AM. Cab Facility: Transportation will be provided for your commute. Job Description: In terms of knowledge, you should be familiar with ERP Systems, with SAP knowledge being a plus. You should have experience working with Service Contracts, Sales Orders, and Billing. It is essential that you understand Contract Language, including items such as SOW, SLA, Entitlements, Cost and Sell Pricing, and Master Data. Functionally, the successful candidate will be able to quickly develop and retain knowledge to ensure smooth and successful transac...

About Rippling Rippling gives businesses one place to run HR, IT, and Finance It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers For the first time ever, you can manage and automate every part of the employee lifecycle in a single system, Take onboarding, for example With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365?all within 90 seconds, Based in San Francisco, CA, Rippling has raised $1 4B+ from the worlds top investors?including Kleiner Perkins, Founders Fund, Sequoia, ...

Position Summary Able to perform the essential function of kitchen staff positions on an as-needed basis, Opaa! Food Management, Inc operates in 8 states in the Midwest Our pay rates vary depending on state and position Please apply, and a Hiring Manager will discuss pay with you in more detail, Functions Of The Job Essential Functions Production Assist with set-up of serving lines daily and make sure that all food is held at the required temperature Milk coolers are stocked and ready for service, Assist in the preparation of foods in accordance with the menu plan and Opaa! recipes, as required Plan and prep ahead for the next day menus, Operate slicers, mixers, grinders, and other equipment...

Argus is where smart people belong and where they can grow We answer the challenge of illuminating markets and shaping new futures, What were looking for Candidates with at least eight to ten years of relevant consulting experience in Biofuel, Power markets or Metals would be required Engineering/Economics professionals preferred, Dynamic Leadership: Showcase your prowess in project management by spearheading teams of analysts through intricate bespoke projects, Collaborative Spirit: Thrive in a culture of teamwork as you harness resources from across the organization to achieve collective goals, Analytics Excellence: Ability to demonstrate proficiency in Microsoft Excel, PowerPoint, Word an...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

Okta: Lifecycle, MFA/SSO, integrations, access policies AD: Users, groups, OUs, Azure AD sync O365: Accounts, licenses, mailboxes, Teams/SharePoint SLA & ITIL: Incident mgmt, RCA, docs 24/5 rotational support Required Candidate profile Hands-on experience in Okta, AD, O365 administration. Strong knowledge of IAM, MFA, SSO, ITIL processes. Good troubleshooting & communication skills.

Job Title: Application Support Lead (24x7 Operations) Location (JOB) Chennai - Olympia Tech Your Work Location - REMOTE- Permanent Work from Home. Employment Type : Full-time, Shift-based (24x7) Lead Experience - 4 to 5 yrs in Lead role. Vertical / Domain - Finance or Trade Preferable. Role Overview We are seeking an experienced Application Support Lead to manage and guide a 15 to 20-member support team in a 24x7 environment. The ideal candidate will possess strong technical skills in application debugging (code-level), infrastructure, and database management, combined with proven leadership experience in managing shift operations, rosters, and SLA-driven deliverables. Key Responsibilities P...

Role & responsibilities Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Primary Responsibilities: Undergraduate degree or equivalent experience. •Undergraduate degree or equivalent experience •Overall, 10-12 years of experience in IT industry across entire SDLC •Proven work experience as a Site Reliability Engineer or similar role •5+ years of experience in integrating monitoring and alerting into cloud software solutions •3+ years of coding experience with one or more of the follow languages Java, C#, C/C++, Go, Python, Perl, PowerShell or JavaScript with a willingness and ability to learn new ones •2+ years of experience building and programmatically consuming REST APIs •3+ years of experience in Splunk / Dynatrace / DataDog/Grafana/ Telemetry or similar for m...

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-clas...

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Hello Job seekers!! Greetings From ShiningStars ITPL We are seeking highly motivated and experienced GIS Team Leaders to join the BPO operations for Hyderabad location. The ideal candidate will be responsible for leading and mentoring a team of GIS professionals, ensuring the delivery of high-quality geospatial services to our clients. This role requires a strong blend of technical GIS expertise, exceptional leadership skills, and a solid understanding of BPO operations and service level agreements (SLAs). CTC: Up to 10 LPA ( Based on Last Drawn and Experience ) Notice Period: Immediate Joiners Preferred OR Max. 30 Days of Notice Period Can Consider. CRITICAL SKILLS REQUIRED At least 24 mont...

The role at WNS involves supporting all migrations and transitions through a central transitions team. As a member of this team, you will be responsible for managing, overseeing, and safeguarding all transitions happening across the organization and various geographies. Your role will begin once a new project is approved and will continue until all processes of the project are live, stable, and all client objectives are met. Moreover, you will also be tasked with developing tailored solutions and pricing for Requests for Proposal (RFP) and deal pursuits. Your key responsibilities will include leading large-scale transitions of client processes, meticulous project planning and reporting to cl...

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Candidate must be able to speak fluent with either Kannada or Malayalam Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share the resume. PavithraS19@hexaware.com; Contact Number: 9626261016

Job Title: Team Lead ODN (Optical Distribution Network) Location: Gurugram Experience: 4+ years How to Apply: Interested candidates are requested to share their updated resume at: a_kiran.singh1@airtel.com Job Description: We are actively seeking diversity candidates for the position of Team Lead ODN , who will be responsible for leading the operations of the Optical Distribution Network (ODN) in Gurugram. The role requires a dynamic and results-driven professional with a strong background in telecom field operations, network performance, and vendor coordination. The ideal candidate will have a proactive mindset and will be responsible for SLA adherence, network fault prevention, compliance,...

Role & responsibilities PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team perfo...

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Team Lead Your Next Big Win: Lead Our Growth!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 26th August 2025 - 4th September 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams ...

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Repor...

Job Summary: We are seeking an experienced legal professional (78 years) to provide off-role support in drafting, reviewing, and managing contracts and agreements. The resource will also assist with data privacy compliance, maintain accurate records, track timelines, and ensure timely execution and renewal of agreements, supporting the in-house legal team in day-to-day operations. Key Responsibilities: • Draft, review, and negotiate a wide range of commercial contracts, including but not limited to: • Master Service Agreement/Service agreements • NDAs / Confidentiality agreements • Vendor contracts, SOW etc. • Review of internal client/vendor business related agreements, POs etc. • Assist in...

Expertise in Google Smartsheet application-based reporting. Proficiency with Business Intelligence tools such as Tableau and Microsoft Power BI. Ability to develop metric-based reports for KPI, SLA, and performance dashboards. Experience in managing data libraries. Contact Person - Maheshwari Balasubramanian Email - maheshwari@gojobs.biz