1568 Sla Jobs - Page 10

We are seeking an experienced Facilities Manager to oversee the technical and operational excellence of our managed office facilities. The ideal candidate comes with a strong background in hard services, vendor management, preventive maintenance, and compliance , ensuring a safe, premium, and seamless workspace experience for our clients. Key Responsibilities Oversee day-to-day functioning of all hard services including MEP (Mechanical, Electrical, Plumbing), HVAC, DG, CCTV, Access Control, Fire & Safety Systems , and related infrastructure. Manage preventive and scheduled maintenance for all equipment and building systems, ensuring maximum uptime and asset life. Monitor vendors, AMC contrac...

Job Summary: The Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of transactional processes within various Finance functions. The QA ensures adherence to client-specific SLAs, compliance requirements, internal quality standards, driving process excellence and continuous improvement. Key Responsibilities Quality Monitoring & Evaluation Perform regular quality audits of AP/AR transactions, including invoice processing, vendor payments, cash applications, billing, and collections. Review samples of processed transactions against defined quality checklists and SOPs. Identify process gaps, errors, and non-compliance issues; document findings and provide f...

Lead and manage the End User Support Monitor, track, and report on service desk performance against SLAs Troubleshoot and resolve complex issues IT Asset Management SLA matrices ITIL ITSM Team handling Windows desktop/laptop troubleshooting.

Role Overview: You will be responsible for providing basic troubleshooting support for Desktops and Laptops with Software, having good Emailing Skills with knowledge of using Outlook, and understanding how Windows and Linux environment work. Your primary duties will include observing and reporting Incidents within SLA, monitoring and Incident Management, handling multiple support tickets, and providing Desktop Support & Helpdesk Support. Key Responsibilities: - Demonstrating basic troubleshooting knowledge in Desktops and Laptops with Software - Understanding SLA and its criticality - Utilizing good Emailing Skills with knowledge of using Outlook - Observing and Alerting Threshold Violations...

As a Managed Services Analyst / Reconciliation Specialist / Data Acquisition, your role will involve providing service delivery, client communication, problem resolution, documentation, and client relationship management. Your key responsibilities will include: - Ensuring that services meet agreed-upon service level agreements (SLAs). - Maintaining clear and effective communication with clients regarding service status, issues, and improvements. - Identifying, diagnosing, and resolving technical issues efficiently and effectively. - Maintaining up-to-date documentation for service arrangements, configurations, and procedures. - Building and maintaining strong relationships with clients, addr...

Role Overview: As part of Hitachi Vantara, you will be responsible for developing strong relationships and trust with new and existing customers across various industry sectors such as retail, finance, manufacturing, and public sector. Your role will involve articulating industry-leading solutions including Data Centre/Storage, Cloud, Big Data, Advanced Analytics, and IoT to help customers achieve the highest levels of success. Key Responsibilities: - Develop Finance solutions within Oracle EBS Version 12.1.3 with an 80/20 split of functional/technical expertise, focusing on integration design and table structures. - Maintain environments and lead functional testing efforts, including comple...

We are looking for a Shift Controller to manage warehouse operations. business. Role involves overseeing inbound/outbound activities, managing shift, manpower, ensuring timely order dispatch, and maintaining inventory accuracy. call 95 82 40 40 31

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Role & responsibilities: Should have fluent communication. Candidate should be aware of customer service metrics like CSAT, Attrition, Shrinkage, SLA, AHT, NPS, etc. Should have at least 2 years of on paper experience as a Team Lead. Candidate should have knowledge regarding Occupancy & Utilization. Leadership Excellence Results-Driven Approach Training and Development Experience Effective Interviewing Skills Strong Internal Stakeholder Relations Quality Customer Service Background Performance Metrics Operational Efficiency Expertise Shifts: 5 days working Rotational shifts Week offs 2 Rotational weeks off Location Navi Mumbai Contact Akankshas6@hexaware.com

Primary Responsibilities Site Reliability Engineering (SRE) is an engineering discipline that combines software and system engineering to build and run large scale, massively distributed, fault-tolerant systems. SREs ensure managed service offerings and customer deployments have reliability and uptime appropriate to users needs and a fast rate of improvement while monitoring and validating capacity and performance. Focused on reliability, scalability, and the development of automation to manage a set of repetitive tasks at scale. Knowledge &Skills In depth knowledge on SRE practices and concepts like SLA, SLO, SLI, Error budget, Toil elimination, Post-mortem etc. Should have experience in an...

Primary Responsibilities Site Reliability Engineering (SRE) is an engineering discipline that combines software and system engineering to build and run large scale, massively distributed, fault-tolerant systems. SREs ensure managed service offerings and customer deployments have reliability and uptime appropriate to users needs and a fast rate of improvement while monitoring and validating capacity and performance. Focused on reliability, scalability, and the development of automation to manage a set of repetitive tasks at scale. Knowledge &Skills In depth knowledge on SRE practices and concepts like SLA, SLO, SLI, Error budget, Toil elimination, Post-mortem etc. Should have experience in an...

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Lucknow Salary -4 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps a...

Job Opportunity: Senior Manager - Operations Airlines Claims Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operati...

Were Hiring! – L0 CMD Bangalore | Experience: 1–4 Years Domain: Technical Support & Service Operations Are you someone who’s great with customers and strong in technical understanding? Join our dynamic support team and be a key player in driving seamless service delivery for our global clients! Role: L0 CMD – Event Monitoring Log, dispatch & track cases with strict SLA adherence Manage misrouted calls/cases & provide swift resolutions Coordinate CE assist calls with L1/L2 support teams Order parts when required under exception/custom processes Handle escalations and collaborate with cross-functional teams Event & escalation management for priority cases Manage multiple entry channels: Voice,...

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all, Role Name And Description Senior As part of People Advisory Services (PAS), the Global Compensation and Assignment Services (GCAS) team provides and manages compensation and assignment services activities for multinational companies who send employees (assignees), and their families, to work and live in another country Global Compensation Service...

A RP Sanjiv Goenka Group company Firstsource is a leading provider of customized Business Process Management (BPM) services We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals Our clientele includes Fortune 500 & FTSE 100 companies Role & Responsibilities Supervise and lead a group associate to meet all SLAs relative to all functions in the Mortgage underwriting area (Supervision of workflows and work queues), Experience in Incom...

Some Careers Have More Impact Than Others, If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be, HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions, We are currently seeking an experienced professional to join our team in the role of Senior Manager, Real Estate Services, Business: Real Estate Services Principal Responsibilities Business Ensure that real estate is a key business enable...

Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres to Company policies and performance standards Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

Manager Customer Success: Designation: Manager-Customer Success Business Assurance Location: Bangalore (WFO- 6 Days working)- Mon to Sat Key Responsibilities: Client Relationship Management: o Serve as theprimary point of contact for key accounts. o Build and nurturestrong, long-lasting relationships with clients. o Understand clientneeds and align company services to meet those needs. Service Delivery Oversight: o Ensure seamlessdelivery of services in line with client expectations. o Monitor serviceperformance metrics and ensure SLA compliance. o Proactivelyaddress service issues or concerns. Account Growth & Retention: o Identifyopportunities for upselling and cross-selling. o Collaborate...

Roles & responsibilities: Remote technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profile to naveenkumar.t@inspirisys.com/ whats App to 9600894014

Senior Finance & Operations Manager US Project Payroll Reporting Chandigarh / Mohali, India — US Night Shift (Pacific) Company: Jabi Trucking (India) About Jabi Trucking: US trucking & heavy-civil company. Our India team owns US back-end operations and front-end communications for public projects. The Role: Lead the US project payroll reporting function. Build systems, drive deadlines, optimize team performance, and deliver clean, on-time submissions to client/agency portals with clear communication to all stakeholders. Key Responsibilities: Own end-to-end reporting flow: data intake (paystubs, timecards, dispatch) validation packaging portal submission. Design and enforce SOPs and checklist...

Provide L2 support for mobile/web apps in IoT projects. Handle App/Play Store queries, troubleshoot issues, perform log analysis, escalate as needed, ensure SLA adherence, collaborate with teams, prepare reports, and suggest automation improvements.

Assistant Manager Operation International CS Voice Process Min 1yr exp as AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Job Opportunity: Senior Manager - Operations ( Claim Experience)at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direc...