1049 Sla Jobs - Page 10

You will be responsible for leading a Customer Support team and supervising their performance. For Team Lead positions, you should have experience in managing people, conducting performance reviews, appraisal discussions, and monthly reviews. Your primary focus will be on managing the team to resolve customer issues promptly and professionally to maintain a high level of customer satisfaction. In addition to customer support, you will also be involved in sales campaigning, cross-selling, and upselling products to generate additional revenue. Your role will include resource planning, career planning, performance management, workforce management, setting team SLAs, KRAs, KPIs, CSAT, and provid...

You will be responsible for evaluating calls randomly to ensure quality assurance. Your main tasks will include performance assurance in JKQ, ensuring 100% SLA and CSAT score assurance, and making sure there are zero negative audit observations. It is mandatory to have experience in real estate for this role. Candidates with call center or BPO experience with real estate projects are also welcome to apply. This is a full-time, permanent position with a salary of up to INR 100k.,

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer servic...

Hi all, We are Hiring for the role Functional Business Analyst / SME Experience: 10+ Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Job Purpose: We are seeking a seasoned Core Banking Implementation Lead to drive the functional delivery of FLEXCUBE core banking projects . The role involves guiding teams, ensuring high-quality delivery, and transforming the banks core systems to align with business goals. Key Responsibilities: Lead and deliver functional aspects of Core Banking (FLEXCUBE) implementation programs . Define and execute the implementation strategy , ensuring objectives are achieved within SLA, budget, and scope. Manage business functional deliverables across...

TEAM LEADER || INTERNATIONAL BPO | BANGALORE / GURGAON On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - BANGALORE / GURGAON CTC - Up to 12.5LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years ...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Roles and Responsibilities Manage a team of customer support agents through chat process, ensuring timely resolution of customer queries and issues. Monitor and analyze key performance indicators (KPIs) such as CSAT, SLA, attrition, shrinkage, and floor management to optimize team performance. Provide coaching and training to team members to improve their skills and knowledge in chat support processes. Ensure compliance with company policies, procedures, and regulatory requirements related to customer service. Collaborate with other teams to resolve complex customer issues that require escalation. Desired Candidate Profile 6-10 years of experience in Banking/BPO industry with expertise in Ch...

Job Description: Installing, , maintaining and troubleshooting end user workstations. hardware and software, troubleshooting of mobile devices. maintaining communication with customers and technical teams. Handling other desktop related issues. Should have experience in Hardware & Networking, Outlook configuration. Should be very good at communications. O365 and MS Outlook Configuration. Must have good exposure on PC, Laptop, Printer, and Scanner Installation Troubleshooting. Installing & Configuring Windows 8/10 Operating Systems. Extend computer support for systems software and hardware. Interact with staff via remote or direct on desktop problems. Basic knowledge to diagnose problems. Gui...

FinBox: Where Fintech Meets Fun! Welcome to FinBox, the buzzing hive of tech innovation and creativity! Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years FinBox is a Series A funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines, Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital f...

Job Title Attender Location Kollam, Kerala Qualification 10th and above Job description For the schools at Amritapuri campus Job category Unskilled Last date to apply August 28, 2025

Position Overview: Element5 is looking for Support manager who plays a vital role in facilitating efficient and effective technical and client support services for the organization. This position involves direct, hands-on management of tech and client support activities, collaborating with other internal teams and stakeholders, and ensuring timely resolution of all production issues. The Support Manager serves as the direct central point of contact for clients and internal teams on support-related inquiries. He acts as a liaison between clients, technical support staff, CSMs, and other departments. Key Responsibilities: Support Management: Serve as the primary contact for clients seeking sup...

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality? Welcome to Precision! Where Talent is nurtured, and Dreams come True. We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of IoT, Biometrics, Cloud, IT Infrastructure & System Integration . We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large. Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do... And whether it is a product we developed years back or a new cutting edge te...

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE. Walk -in to " Inspiration Manpower consultancy" to avail these opportunities Available Positions:- Customer Support & Sr Customer Support Technical Support & Sr Technical Support IT Help Desk engineers Server Support. Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. "walk in with a resume & walkout with offer letter" Preferred To Carry:- 5 Copies of Resume 1 Passport size photograph Photo copies of education documents & experience letters if you have prior work experience. Interview Details:- MONDAY T...

Location :- Nagpur Job Description:- Must-Have Have knowledge on PO, Non-Po invoices & credit notes processing. Co-ordinate with the internal/customer team to resolve queries/issues. Knowledge on KPI and SLAs reporting Good-to-Have Working knowledge of Oracle Cloud (Fusion) preferrable. Responsibility of / Expectations from the Role Ensure the accuracy of the deliverables through quality assurance practice 3+ years of experience in related fields with strong finance background using Prepare weekly and monthly Dashboards for different stakeholders

Required Skill set: Okta: Lifecycle, MFA/SSO, integrations, access policies AD: Users, groups, OUs, Azure AD sync O365: Accounts, licenses, mailboxes, Teams/SharePoint SLA & ITIL: Incident mgmt, RCA, docs 24/5 rotational support Required Candidate profile Hands-on experience in Okta, AD, O365 administration. Strong knowledge of IAM, MFA, SSO, ITIL processes. Good troubleshooting & communication skills.

Location:- Nagpur Job Description:- Responsibilities: Payable accounts experience, running pay cycle as per pay terms, vendor statement reconciliation, processing refunds, handling foreign currency payment, ensure payment is as per invoices Strong understanding of producer and broker payable operations, ensuring accurate and timely completion of commission and bonus payments. Demonstrates ability to provide guidance or training to another employee. Tracking Insurance premium payable, reconciliation of premium, payment of insurance premium to Insurance company. Having exposure to EPIC application, Monitor, review and approve producer and broker payable transactions, including commissions, bon...

As a Service Delivery Ops Team Lead at Accenture, you will play a crucial role in improving workforce performance and productivity, enhancing business agility, increasing revenue, and reducing costs through cross-support activities such as help desk roles, ticket resolution, and chat support. You will be responsible for implementing institutional processes that maximize performance levels and competency within the organization, covering various aspects including field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. To excel in this role, you should have an in-depth understandin...

As a SAP CS Senior Consultant, you will be responsible for translating business requirements, processes, and designs into well-documented system designs that align with the global business process template. Your experience should include business coordination, requirement gathering, fit/gap analysis, design, functional specs preparation, testing, and support. You will demonstrate strong knowledge and application of testing strategies, methodologies, and be responsible for executing unit, integration, and user acceptance testing. Additionally, you will be involved in application support, SLA management, CHR delivery process, SAP project implementation activities, and ensuring that tickets are...

As an Application Debt and Automation Analyst, you will be responsible for analyzing customer application ticket data to identify debt categories and opportunities for Optimization, Elimination, and Automation. Your role will involve collaborating with Solution Architects and the BD Team to define the scope for the GSA SS team based on customer requirements. You will perform in-depth analysis on a large volume of application ticket data to pinpoint potential Automation and Elimination opportunities, estimating the effort savings through ticket optimization. Additionally, you will work closely with the Enterprise Automation Team to develop winning Automation Solutions for customers, including...

Join Kimberly-Clark and Make a Difference! At Kimberly-Clark, we don't settle for ordinary and neither should you. We're on a mission to create Better Care for a Better World, and that takes exceptional people who are passionate about making a difference. From our new Global Capability Center in Pune, you'll help power our iconic brands and global operations with your expertise, innovation, and drive. The Manager, Global Reporting & Analytics will be responsible for executing the Global Reporting and Analytics strategy across the Pune Center. This role includes leading a highly skilled Reporting & Analytics Team with expertise in Value Creation, Process Mining, Report Automation, Data Analyt...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Kamya- 9084148502

You have an exciting opportunity as an Oracle Fusion Finance Consultant in Noida, PAN INDIA (WFO) with a UK shift schedule. With a total experience of 10-15 years, you should have at least 10+ years of relevant experience in Oracle Financials, including a minimum of 5+ years in Oracle Fusion Financials. Your primary responsibilities will include hands-on functional consulting in Oracle Financials, specifically focusing on Oracle Fusion Financials. You should have completed at least 3 end-to-end Oracle Fusion Financials implementations in the UK or EU regions, demonstrating a strong understanding of local compliance, tax requirements, and regulatory reporting. Your expertise should encompass ...

Job Title: Analyst Engineer Location: Pune, Maharashtra Experience: 68 Years Skill Required: IT Infrastructure Services Service Desk Job Description: We are seeking a highly skilled and experienced IT Service Desk Analyst with 6–8 years of hands-on experience in delivering exceptional technical support and customer service. The ideal candidate will have deep knowledge of ITIL processes, incident management, and remote troubleshooting in enterprise environments. Key Responsibilities: Provide first-line technical support to end users via phone, email, or remote tools Troubleshoot and resolve hardware, software, network, and application issues Monitor and manage incident tickets , ensuring SLAs...

Role & responsibilities Job Title: Analyst Engineer Location: Pune, Maharashtra Experience: 68 Years Skill Required: IT Infrastructure Services – Service Desk Job Description: We are seeking a highly skilled and experienced IT Service Desk Analyst with 6–8 years of hands-on experience in delivering exceptional technical support and customer service. The ideal candidate will have deep knowledge of ITIL processes, incident management, and remote troubleshooting in enterprise environments. Key Responsibilities: Provide first-line technical support to end users via phone, email, or remote tools Troubleshoot and resolve hardware, software, network, and application issues Monitor and manage incide...

RIMT University is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.