618 Sla Jobs - Page 10

At least 1 year of Experince in Asset Management . Knowledge of Advance Excel , CMDB and Ticketing Tool. looking for immediate Joiners only.

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! Location- Lucknow Position - Assistant Manager Requirement - Graduate with minimum 6 years Experience in BPO & 2 years as Assistant Manager Operation can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Hiring Operations Manager- Customer Support Location: Bengaluru/ Pune Looking for maximum 30 days NP Package up to 17 LPA Voice Process Work from office Requirements: Education: Graduate or above Experience: 10+ years of experience in international customer support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International Voice Process Excellent verbal and written communication skills For details email resume to muskan.verma@manningconsulting.in or call at 8595717834

Roles and Responsibilities : Manage accounts receivable processes, ensuring timely collection of payments from patients and insurance companies. Analyze denial management strategies to reduce write-offs and improve revenue cycle efficiency. Collaborate with internal teams to resolve billing discrepancies and optimize service delivery. Develop and maintain relationships with clients to ensure high levels of customer satisfaction. Job Requirements : 5-10 years' experience in ARM (Accounts Receivable Management) or related field. Strong understanding of RCM (Revenue Cycle Management) principles and practices. Proficiency in US Healthcare regulations and compliance requirements. Experience with augmented reality technologies for enhanced service delivery.

Location:- Pune JD:- Must have:- Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred Prior experience in the insurance brokerage industry or P&C insurance Provide excellent Customer Service to internal and external customers Excellent verbal (oral) and written communication Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus) Willingness to work in US shift hours (CST hours) Good to have:- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Strong analytical, problem-solving, and communication skills. High attention to detail and time management

Regular follow-ups with support engineers on open tickets, technical incidents (TIs), and pending customer issues.Act as a communication bridge between support team and internal stakeholders Required Candidate profile Manage basic ticket creation and closure tasks in helpdesk system (ZohoDesk/Freshdesk /others).Coordinate with technical teams for escalations, patching timelines, and follow-ups. Good spoken English.

Location:- Pune JD:- Must have Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred. Basic knowledge of insurance terms and billing cycles. Proficient in Excel and other MS Office tools. Willingness to work in US shift hours (CST hours) Good to have:- Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards Strong analytical, problem-solving, and communication skills. High attention to detail and time management

Solar Plant OM | SCADA / Remote Monitoring Systems | Manpower Contractor Management | CMMS and MIS reporting | Budgeting and Cost Control | Problem-solving RCA methodology | Safety Compliance | Excellent communication and leadership abilities About the Role: SunShell Power is seeking a seasoned professional to lead its Operations Maintenance (OM) vertical for solar power assets across India. The ideal candidate will ensure efficient performance, uptime, and longevity of solar projects under both CAPEX and RESCO models. This is a strategic leadership role reporting directly to senior management and will oversee site OM teams, subcontractors, AMC vendors, and performance KPIs. Key Responsibilities: OM Strategy Execution: Ensure SLA adherence, performance benchmarking, and plant uptime. Establish remote monitoring protocols and diagnostic systems. Design and implement preventive and corrective maintenance strategies across all sites. Team Management: Lead, mentor, and manage a pan-India team of site engineers and technicians. Develop SOPs and enforce safety and quality standards across all OM operations. Performance Optimization: Track CUF, PR, and plant health metrics regularly. Identify underperformance, conduct root cause analysis, and implement corrective actions. Ensure inverter availability, string-level performance, and cleaning schedules are optimized. Vendor Management: Engage and supervise third-party AMC vendors for specialized tasks. Negotiate service contracts and ensure vendor compliance and performance. Asset Reporting Documentation: Generate monthly, quarterly, and annual performance reports. Maintain comprehensive records of spares, warranties, service logs, and maintenance history. Cost Optimization: Monitor and control OM budgets, spares procurement, and manpower utilization. Compliance Safety: Ensure all OM activities comply with electrical safety standards, state nodal requirements, and audit protocols. Conduct periodic safety drills and audits. Client Coordination: Serve as the primary POC for clients for OM-related concerns and service escalations. Coordinate periodic review meetings and MIS sharing with key stakeholders. Qualifications: B.E./B.Tech in Electrical / Mechanical / Renewable Energy or related discipline PMP / Six Sigma / OHSAS certification is a plus

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities: Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Monitoring the quality standards required by the account using motivational techniques to stimulate the team; Implementation of governance mechanisms via quartile management and performance management. Taking Supervisory calls if needed The scope of support is voice and non voice both. Skills: Strong leadership skills Develop team's talent Teamwork oriented High sense of urgency Excellent social skills Stakeholder Management Able to deliver results working under pressure Strong Multitasking skills Knowledge: Advanced Excel/Google sheets - Desired Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR) Preparation and presentation of advanced graphics PivotTables Search the data value by: VLOOKUP. Advanced Filters Oral and written comprehension Basic Knowledge of Operational Procedures Customer Service - Advanced Quality Processes - Advanced Motivation Theory - Advanced Studies & Experience: Graduate in any field Regards Trapti Singh 9911397154

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

Position : Vendor Governance Location: NCR[Gurugram/Noida] Key Responsibilities: Monitor day-to-day vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Read and interpret vendor contracts to extract critical terms including SLA obligations, penalty clauses, renewal triggers, and scope boundaries. Ensure contractual terms and obligations are being met by vendors consistently. Track and manage vendor non-compliances; initiate and support enforcement actions such as invoking penalties or escalations in alignment with contract terms. Maintain detailed contract and performance compliance trackers; highlight deviations and follow up for closure. Coordinate with internal stakeholders ( Service line owners, Finance, Sourcing ) for alignment on contractual terms, changes, or disputes. Support in execution and renewal of contracts, including preparation of contract change notes or addendums. Participate in periodic vendor performance reviews and governance forums; ensure data-driven insights and contract-backed feedback. Maintain accurate documentation and records of vendor obligations, penalty records, and performance assessments. Key Skills & Experience: 35 years of experience in vendor governance, contract operations, or vendor performance management, preferably in IT domain. Strong ability to analyse and interpret contract documents, with a clear understanding of SLA structures, penalty triggers, and compliance requirements. Working knowledge of procurement processes, contract lifecycle management (CLM) tools, or platforms like ServiceNow, SAP Proficiency in MS Excel and PowerPoint for reporting and dashboards. Strong communication, attention to detail, and stakeholder management skills.

Key Responsibilities: 1. Analyse the business requirement and asses the solution/design delivered by development team, review functional & load testing result to ensure stability, scalability, integration and integrity of production systems. 2. Handle change management/improvements in IT systems 3. Work with external vendors technical support teams to resolve issues and deliver strategic enhancements. 4. Manage performance of vendors and ensure that they comply with all SLAs, etc. 5. Monitor day to day activities, processes and ensure smooth functioning of IT operations. 6. Assist with special projects and other tasks, as required. 7. Attends internal training sessions to build knowledge of industry topics and trends. 8. Identify the need for upgrades, configurations or new systems and report to top management. 9. Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications 10. Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology Qualifications: Bachelor's degree in Engineering, Computer Science or a related field; BCA/MCA or equivalent. 2. A minimum of 5-7 years of experience in a similar role. 3. Strong communication and teamwork skills. 4. Ability to work effectively with multiple internal and external stakeholders. 5. Technology background is must for the role. 6.Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment 7.Excellent interpersonal skills and ability to effectively communicate with teams across the entire organization.

Muse n Aura Designs (an entity of InDesignverse) is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Job Requirement: Graduate in any discipline. Strong communication and analytical skills required. Disciplined in work ethics and should be proactive in approach Flexible in shift starting from 9 am till 11 pm. Ready to take challenges and prepare strategy to meet the team goal Proficiency in MS Office (Excel, Word and PowerPoint) required. Should have minimum 2 years of Support experience related to Sales/Network. Should possess organizational skills. Should be able to inspire the team members to meet company goals and objectives. Should be able to use negotiation skills to achieve results and reach an understanding in the event of a workplace conflict. Job description: Deliver defined Process SLA & KPIs. Manage & motivate a team of 12-15 Sales Comm Representatives. Maximize their productivity and improve Quality. Utilize and enhance the expertize of agents and make them reach the goal of monthly and yearly conversion targets. Control attrition and Shrinkage, Driving key process metrics like Utilization, occupancy, PSAT,FCR, conversion, AHT, Penetration etc. Monitoring Calls and providing feedback to Representatives, preparing reports and presentations for reviews. Complete self weekly login and take calls/chat/email as per quality standard Timely respond on email/chat/message of Sales network and provide complete support to them in loan and transaction processing Adhere Turn Around Time and make sure that expected outcome is delivered from respective campaign. Conducting team meetings – pre and post shifts. Analyze daily / weekly reports – MIS and taking necessary steps to improve performance. Prepare campaign strategy and execute them to meet the goal. Timely escalate the critical observation from campaign calling/chat/email from Sales Network team. Ensure to run all the campaigns in timely manner and inform to the line manager in case of any delay. Performance sharing with agents in timely manner. Help agents earning incentives and work for the improvement of bottom performers. Getting reports streamlined on PowerBi and monitor them daily. Highlights to the Ops analytics team incase of any observation. Update the scripts as per campaign requirement Share daily updates in the group to all agents and make sure they follow the right and correct information on the partner and customer interactions.

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Roles and Responsibilities Provide real-time analysis to support business decisions on service levels, shrinkage, attrition, and forecasting. Develop and maintain accurate capacity plans to meet business needs. Collaborate with stakeholders to identify areas for improvement in workforce management processes. Implement effective resource planning strategies to optimize staff schedules. Monitor and analyze key performance indicators (KPIs) such as SLA compliance and customer satisfaction. Desired Candidate Profile 2-3 years of experience in Workforce Management or related field. Hand on experience in RTA (Real Time Analysis), Capacity Planning, Forecasting, Scheduling, Resource Planning, Service Level Agreements (SLAs), and Capacity Management principles. Excellent analytical skills with ability to interpret data insights into actionable recommendations.

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to companys Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Candidate with relevant experience can share their resume to my mail ID: Kalaivaani.kalaivaani@teleperformancedibs.com

Technical Change Manager,IT Change Manager,Change and Release Manager,ITIL Change Manager,ITSM Change Manager,IT Service Management Change Manager,ITIL v4 Foundation,Request for Change (RFC) Management,Change Advisory Board (CAB),ISO 27001,ISO 20000

Good Communication Skills EXP:- 6 Months to 1 Years Budget:- 19K CTC Should Have Experience on SLA, DLP, SCCM, Ticketing tool, APIPA, DHCP, DNS

Role & responsibilities Experience working as an Integration Solution Lead with Mulesoft Anypoint Studio. Experience with large Full Life Cycle (FLC) project implementations, with hands on delivery. Strong Support experience in managing major incidents, stakeholder communication and leading large support engagements. Understanding of SLA, KPI metrics and reports Must be capable of understanding business requirements, working with Business/ Technology leaders, Enterprise Architects and End Users to develop a proposed solution and work with the technical team to develop and deploy the solution. This position requires experience with middleware applications, including expert level knowledge with Mulesoft, as well as experience in detailed requirements analysis, software design, testing, and deployment. Have excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients. Strong documentation, analytical and problem-solving skills. Good understanding of integration design patterns & best practices and In depth experience using Agile, Scrum etc.

Implement and manage ITIL-based processes for IT service delivery Handle Incident, Change, and Problem Management activities Coordinate with cross-functional technical teams to ensure service Analyze recurring issues and drive root cause analysis Required Candidate profile Assist in maintaining the ITSM platform (e.g., ServiceNow, BMC Remedy) Prepare reports and dashboards on SLA adherence Identify areas of improvement in IT processes Support audits and compliance Perks and benefits Perks and Benefits

About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.

Hiring for order management EXP-2Yrs CTC- upto5.5lpa Location-pune Skills:-order management,Warehouse management, sap,order fulfilment, Inventory management for more details: 9205018536(prabhsimer) prabhsimer.imaginators@gmail.com