86 Sla Adherence Jobs - Page 3

As a Sales Growth & Client Acquisition Specialist, your primary responsibility will be to identify and execute sales growth opportunities at a local/area level, driving channel expansion and acquiring new accounts. You will be tasked with segmenting the market, approaching potential direct clients, and generating business through customized loan offerings that satisfy client requirements while also ensuring profitable margins for the business. Building strong relationships within the DSA network and influencing outcomes will be essential to achieving sales targets. Moreover, you will be expected to increase sales volumes of Small Ticket Secured lending, manage channel databases effectively, ...

As an experienced Managing Director at Eurofins IT Global Capability Centre (GCC) in India, you will play a crucial role in leading and transforming the IT Delivery Centre. Your responsibilities will include reimagining service delivery, developing transversal technology capabilities, fostering innovation, and aligning IT with broader business objectives. Your key responsibilities will involve defining the GCC's strategic value proposition, leading transformation efforts across people, processes, technology, and culture. You will act as the primary liaison between the GCC and global business and technology stakeholders, building strategic partnerships to ensure measurable business impact. Ad...

You will be responsible for overseeing various aspects related to IT Security, IT Infrastructure, IT Audit and Compliance, as well as IT Operations and Support in the company. Your primary tasks will involve evaluating the IT Infrastructure, collaborating with different departments to assess risks related to Data, Information Security, and Cyber Security, and implementing appropriate software and hardware solutions to mitigate these risks effectively. Additionally, you will need to develop and enhance the IT Infrastructure Roadmap and Solutions, implement Disaster Recovery plans to ensure Business Continuity, and manage the successful execution of large-scale IT projects. Working closely wit...

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high-quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand ar...

Role & responsibilities 1. Lead the daily operations of the EMS call centre, ensuring SLA compliance, high answer-level benchmarks, and zero escalations. 2. Utilize ERP/CRM systems to track calls, generate real-time reports, and ensure operational transparency. 3. Monitor and analyze KPIs of agents through dashboards, ensuring alignment with productivity and quality standards. 4. Implement analytics-driven forecasting for rosters, staffing, and workload management. 5. Drive improvements in call quality, CSAT scores, and response times using data insights. 6. Mentor and motivate the call centre team through continuous performance feedback and skill-building initiatives. 7. Provide management ...

As a Client Success Executive at VMax Wellness, you will play a crucial role in ensuring the satisfaction and retention of our clients. Your responsibilities will include building strong relationships with clients, handling and resolving escalated issues promptly, identifying opportunities for improvement, and ensuring high standards of service delivery through SLA adherence. Your ability to communicate effectively, listen actively, and collaborate with internal teams will be key in supporting our clients" needs and promoting their overall well-being. You will be working full-time onsite at our Coimbatore office, where you will be focused on enhancing client satisfaction rates, improving esc...

As a Porter team member, your role involves creating impactful journeys and contributing to a vision of moving a billion dreams one delivery at a time. You will be part of a dynamic environment that empowers businesses to optimize their operations and achieve unprecedented growth in their core functions. Join us in revolutionizing last-mile logistics and reshaping the transportation industry. Porter stands out in the industry as the fastest-growing leader in last-mile logistics, operating across India and internationally in multiple cities. With a fleet size exceeding 750k driver partners and serving 15 million customers, Porter is a key player in the sector. Our cutting-edge technology plat...

NTT DATA is seeking a SAP FLM to join the team in Bengaluru, Karnataka, India. As a part of the team, you will be responsible for managing the SS FLM group, ensuring timely and accurate customer deliveries. Your role will involve reviewing support execution & reporting on various accounts, providing necessary direction and guidance, and ensuring operational excellence within the team. You will be the escalation point of contact for respective Account DMs and will be responsible for continuous improvements and overall delivery excellence. People management will be a key aspect of your role, including coordination with GRM/VMG/TA for timely fulfilments, resource allocations, workload assignmen...

NTT DATA is looking for a SAP FLM to join their team in Bengaluru, Karnataka, India. As part of the team, you will play a crucial role in project delivery by managing the SS FLM group to ensure timely and accurate customer deliveries. Your responsibilities will include reviewing support execution and reporting on various accounts, providing necessary direction and guidance, and making critical business decisions to meet customer expectations. You will also serve as the escalation point of contact for respective Account DMs and be responsible for continuous improvements and overall delivery excellence. In addition to project delivery, you will be involved in people management by coordinating ...

Act as the Single Point of Contact (SPOC) for users seeking support with IT services under scope Acknowledge and log incoming tickets accurately through the ticketing system Classify and prioritize tickets based on severity and business impact Allocate appropriate category and sub-category for each ticket to ensure accurate routing Provide initial diagnosis and attempt resolution for standard issues Escalate unresolved or critical incidents to appropriate support teams as per escalation matrix Monitor ticket queues and follow up to ensure timely resolution within SLA Maintain clear documentation of ticket status, actions taken, and resolution details

At TELUS Digital, you will play a crucial role in enabling customer experience innovation by fostering spirited teamwork, embracing agile thinking, and embodying a caring culture that prioritizes customers. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we specialize in delivering contact center and business process outsourcing solutions to major corporations across various sectors such as consumer electronics, finance, telecommunications, and utilities. With our extensive global call center capabilities, we offer secure infrastructure, competitive pricing, skilled resources, and exceptional customer service, all supported by TELUS, our multi...

As a Sales Growth & Client Acquisition professional, you will be responsible for identifying and executing sales growth opportunities at a local/area level. Your role will involve driving channel expansion and acquiring new accounts to meet sales targets. Segmenting the market and approaching potential direct clients will be crucial in generating business through customized loan offerings that align with client requirements and ensure profitable margins. Building strong relationships within the DSA network and influencing outcomes will contribute to augmenting sales volumes, particularly in Small Ticket Secured lending. You will strategically tap into channel databases to maintain a healthy ...

As a Regional Logistics Manager, you will be responsible for overseeing end-to-end operations across key regions with a focus on bold execution and strategic vision. In this role, you will have the opportunity to deep dive into activities and drive operations based on systematic processes, enabling you to upgrade your skills and grow at a faster pace within our fast-growing company. Your primary responsibilities will include leading and managing logistics operations across multiple cities/states, driving cost-effective transportation, warehousing, and distribution strategies, ensuring SLA adherence, operational excellence, and KPI delivery. Additionally, you will oversee team performance, pr...

As a dynamic and detail-oriented Program Manager, you will lead our Worker Tracking Services team within the Contingent Workforce Program. Your role will be crucial in overseeing seamless onboarding and offboarding processes, managing ServiceNow (SNOW) tickets, and upholding operational excellence through SLA adherence and performance reporting. Your key responsibilities will include end-to-end worker lifecycle management, supervision of onboarding and offboarding workflows to ensure compliance and accuracy, monitoring and management of SNOW ticket queues for timely resolution within SLA, as well as mentoring a team of 10 members. You will play a vital role in ensuring all actions and proces...

Position Overview: The Team Manager will lead and manage a team of Process Associates, ensuring efficient service delivery and high performance. Reporting to the Operations Manager, the role involves monitoring team productivity, driving process improvements, and providing data-driven insights through regular reporting. Role & responsibilities: - Understand operational requirements and assist in designing and implementing new processes and tools. - Foster a team environment that delivers excellent customer service. - Motivate the team, instill accountability, and ensure performance targets are met. - Monitor team effectiveness and track work assignments to ensure timely completion. - Prepare...

You should have excellent/good communication skills and team management skills to effectively handle L1/L2 Monitoring and Incident Management. Your responsibilities will include managing shifts independently, monitoring alerts, initiating Bridge Calls, engaging stakeholders, being present throughout the bridge call, and preparing Problem statements. It is crucial to adhere to SLAs and follow up on issues with respective application teams. You should also have experience in ticket creations using Service Now/JIRA Ticketing tools and monitoring server/application alerts using tools like SolarWinds, Opsgenie, Splunk. Basic knowledge of Linux, Windows, and Networks is preferred, with L0 level ex...

As an Informatica Production Support associate, you will be responsible for managing and providing support for Informatica suite applications. Your key responsibilities will include basic operation support management such as handling incidents, fulfilling requests, monitoring application batches, resolving abends, and ensuring adherence to critical business SLAs. You will collaborate with various application, business, and infrastructure groups to troubleshoot application issues and perform functionality and impact analysis for new projects, enhancements, and upgrades. Additionally, you will be required to perform bug fixes and minor enhancements on demand. Your role will involve supporting ...

As an L2 Support Engineer at our organization, you will play a vital role in providing efficient technical support, focusing on the healthcare and laboratory sectors. Your responsibilities will include resolving complex technical issues escalated from L1 support, utilizing your SQL expertise to analyze and troubleshoot queries effectively, adhering to defined Service Level Agreements (SLAs), collaborating with internal teams and stakeholders to ensure clear communication, and being available to work in rotational shifts including weekends. To excel in this role, you should possess a minimum of 2 years of experience in L2 support or related technical support positions. Strong SQL skills are e...

You are a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS). Your role involves managing, optimizing, and scaling VMware environments, focusing particularly on advanced vSAN and AVS operations and troubleshooting. You must possess a deep technical acumen, demonstrate leadership in complex virtualization projects, and take a proactive approach to system management. Your responsibilities include designing, configuring, and managing advanced VMware vSphere, vSAN, and AVS environments to ensure high availability, performance, and scalability. You will lead the troubleshooting and resolution of high-level issues related ...

Eurofins is seeking an experienced Managing Director to oversee the IT Global Capability Centre (GCC) in India. The ideal candidate should possess exceptional leadership skills, business acumen, and capabilities for business transformation. The role is crucial in reshaping service delivery, developing technology capabilities, fostering innovation, and aligning IT with broader business objectives. The successful candidate will drive cultural, organizational, and operational changes to transition the IT Delivery Centre into a value-driven organization. This leadership role requires hands-on involvement, efficient resource management, and a strong emphasis on service excellence and compliance. ...

As an experienced professional with over 10 years of relevant B2B sales, business, and account management experience in the BFSI/ATM space, you will be based in Bengaluru/Bangalore and will be responsible for Strategic Alliance/Business Development in a B2B environment. Your primary role will involve driving the revenue stream for BTI_, utilizing the India1 network of ATMs, through strategic partnerships with banks and other entities. You will be tasked with managing existing relationships while also establishing new ones to expand the business footprint. Creating long, medium, and short-term plans aligned with organizational goals and objectives will be a key aspect of your responsibilities...

As a candidate for the position of L1/ L2 Monitoring and Incident Management, you should possess excellent communication skills and the ability to manage shifts independently. Your day-to-day responsibilities will include monitoring alerts, initiating Bridge Calls, engaging with stakeholders, being actively involved throughout the bridge call, and preparing Problem statements. It is essential to adhere to SLAs and follow up on issues with the respective application teams. You should have experience in creating tickets in Service Now/JIRA Ticketing tools and monitoring server/application alerts using Monitoring Tools like SolarWinds, Opsgenie, and Splunk. Additionally, having basic knowledge ...

As a SAP FLM - Project Delivery with at least 8 years of experience, you will be responsible for managing the SS FLM group to ensure timely and accurate customer deliveries. Your role will involve reviewing support execution and reporting on various accounts, providing direction and guidance to the team as necessary. It will be crucial for you to maintain a high level of competence and operational excellence within the team, making critical business decisions to meet customer expectations. Additionally, you will serve as the escalation point of contact for respective Account DMs. In this position, you will be accountable for driving continuous improvements and overall delivery excellence whi...

NTT DATA is looking to hire a Field Tech Supervisor -Technical Support Team Lead to join their team in Chennai, Tamil Nadu, India. As a part of this inclusive and forward-thinking organization, you will be responsible for managing a team of technical support specialists, providing support, supervising staff, and offering mentorship in tech support and service delivery. Your role will involve implementing best practices in help desk and IT support, ensuring that policies and procedures are followed. By managing and facilitating meetings, you will help improve team performance, service quality, and product quality. You will also review IT contractual service catalogs to ensure that services ar...

Job Title: Manager Zonal Retail - Marketing & Communication 10+ Years Location: Gurgaon Crescendo Global has partnered with the growing Automotive and retail industry , known for its expansive retail footprint and customer-first approach. With a strong pan-India presence, they specialize in providing innovative, tech-enabled services through branded retail formats. Their mission is on delivering exceptional customer experiences, trusted products, and service excellence across every touchpoint. We are looking for a Zonal Retail Marcom Manager , who will be responsible lead the rollout and refurbishment of branded retail stores, drive ATL/BTL marketing, and ensure strong brand visibility acros...