86 Sla Adherence Jobs - Page 2

LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Successto be part of the engineering team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client's operations team, engineering team and other support team members to resolve the issues and to ensure the best possible service and support to our clients. You have deep expertise in supporting platforms catering to enterprise clients. You are an individual driven b...

Role Overview: As a Consultant in SAP Security and Authorization at Genpact, you will be responsible for a variety of key tasks related to SAP security, user roles, authorizations, and system maintenance. Your role will involve ensuring the successful production start-up, managing user accounts, designing and maintaining roles within the SAP system, and conducting risk analysis to enhance system security. Key Responsibilities: - SAP User Role Admin, Security Patches, and Application of support packages. - Experience in support and maintenance of SAP AMS/ Implementation/ Support projects for clients globally. - Apply security policies to the SAP systems as per IT Security group's guidelines. ...

We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Support team for Zycus cust...

Porter: Creating Impactful Journeys At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation. Why Porter Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million custom...

Role Overview: As the Growth Manager - Sales at Stratex Consulting Services, your main mission is to achieve precision growth at speed and scale. You will be responsible for driving high-velocity B2B acquisition and revenue growth by leading outbound sales efforts across the ERP, LMS, and Shared Services offerings. Your role will involve accurately mapping solutions, maintaining high activity levels, and swiftly converting pipelines to deliver measurable commercial outcomes in a complex, compliance-driven market. Key Responsibilities: - Revenue Growth: - Consistently exceed sales targets through structured B2B acquisition, ensuring a balanced distribution across ERP, LMS, and service lines. ...

Role Overview: You are a highly experienced Head of Customer Success & Operations with a strong background in healthcare and Pharma industries. Your main responsibility is to manage client relationships, ensure exceptional customer experience, and drive growth through strategic business development. You will be leading Customer Success and Operations teams, managing client accounts, organizing virtual medical educational events, collaborating with cross-functional teams, and continuously improving processes to enhance customer support operations. Key Responsibilities: - Lead Customer Success and Operations teams to ensure high levels of client satisfaction and retention. - Manage both B2B an...

You are a results-driven and detail-oriented Compliance Analyst - Operations with a strong understanding of telecom regulations and backend operations. Your role involves taking ownership of backend operations, vendor management, and ensuring full adherence to telecom-related compliances. **Key Responsibilities:** - **Regulatory Compliance:** Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Coordinate audits, filings, and manage relationships with regulatory bodies. - **Telecom Procurement & Vendor Management:** Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendo...

Role Overview: As a Snowflake (Admin) at our company, you will be responsible for setting up, deploying, and maintaining the Snowflake cloud platform. Your role will involve assisting application/migration teams with database activities and conducting impact analysis of all Prod/Non-Prod changes. You will also be involved in user (on/off boarding), access (grant/revoke) management, performing backup(clone) and restore activities, and generating and monitoring cost/credit consumption reports for cost optimization. Additionally, you will analyze and resolve platform-related issues, work on critical incidents and user service requests, and ensure SLA adherence, tracking, and reporting. Key Resp...

Job Title: Returns Management Specialist Electronics Category (ECommerce) Location: [Bengaluru] Department: Returns Management Team About the Role: We are seeking a Returns Management Specialist with hands-on experience in managing product returns for an ecommerce platform, specifically in the electronics category . The ideal candidate will own the end-to-end returns journey — from customer interaction to coordination with supply chain partners — ensuring smooth operations, reduced return costs, and enhanced customer satisfaction. Key Responsibilities: Returns Handling: Manage and monitor the end-to-end returns lifecycle for electronics, ensuring timely resolution and adherence to SLAs. Inve...

As an Aruba Wireless Engineer at Wipro, your role will involve providing significant technical expertise in the architecture planning and design of the concerned tower while also managing its day-to-day operations. Your responsibilities will include: - Working on Wireless controller/access points - Conducting site wireless surveys and RF interference assessments - Troubleshooting and resolving wireless network issues - Collaborating with cross-functional teams to integrate wireless solutions with existing infrastructure It is preferred for candidates to have industry certifications such as CCNP Wireless, CWNP, or equivalent, along with proficiency in network protocols and standards. Excellen...

Role Overview: As a Senior Analyst in Fund Accounting, you will be required to demonstrate advanced knowledge of MS Office tools. Your role will also involve utilizing very good written and spoken communication skills, along with possessing good analytical and problem-solving abilities. It is essential to maintain a pro-active and positive attitude while working efficiently and effectively within a team environment. Key Responsibilities: - Showcase excellent customer-facing skills and the ability to build rapport with clients. - Capable of escalating issues promptly to ensure quick resolution and exhibit good phone and email etiquettes. - Have a very good understanding of Financial Accountin...

As a Field Tech Supervisor - Technical Support Team Lead at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in managing a team of technical support specialists. Your responsibilities will include providing support, supervising staff, and offering mentorship in tech support and service delivery. By implementing best practices in help desk and IT support, you will ensure that policies and procedures are followed to enhance team performance, service quality, and product quality. Key Responsibilities: - Manage a team of technical support specialists - Provide support, supervision, and mentorship in tech support and service delivery - Implement best practices in help desk and...

Role Overview: You will be responsible for L1/L2 Monitoring and Incident Management. Your day-to-day activities will include monitoring alerts, initiating Bridge Calls, involving stakeholders, being available throughout the bridge call, and preparing Problem statements. You must adhere to SLAs and follow up on issues with respective application teams. This role requires you to have excellent/good communication skills and the ability to manage shifts alone. Basic knowledge of Linux, Windows, and Networks is preferred. Key Responsibilities: - Monitor alerts and initiate Bridge Calls - Involve stakeholders and be available throughout the bridge call - Prepare Problem statements - Adhere to SLAs...

You are passionate about service excellence and looking to work for a global organization dedicated to making a positive impact on people and the planet. You will be joining our team as a [Job Title]. In this role, your responsibilities will include: - Ensuring business compliance by identifying issues and escalating them appropriately - Updating trackers, supporting audits, and maintaining tight control over daily and monthly dashboards - Communicating effectively with vendors and internal partners to resolve clarifications through emails and calls - Adhering to baseline values for all Service Level Agreements, updating systems, and contributing to continuous improvement initiatives - Handl...

Troubleshoot all Level 1/2/3 customer calls, focusing on effective issue resolution. Prioritize customer satisfaction and manage case backlog efficiently. Document all customer interactions in the CRM system. Escalate complex issues to Sr. TAC/TL as needed for resolution. Regularly update technical and product knowledge. Contribute to the knowledge base by creating KCS articles for valid solutions. Adhere to SLAs and client quality requirements. Update SRs and DBR module daily; review SRs at shift start. Follow up on Observation Sheet SRs weekly. Participate in team meetings, SSQA sessions, and product training. Take full ownership of SR handling and avoid issue deflection. Maintain and supp...

Handles first level calls/cases from Enterprise customers. Case ownership, documentation and management Customer Management, Setting right expectation, Situation handling. Driving case progression as per the SLA Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates Backlog Management and meet the expectation set with customers. Work on pending cases(backlogs) and drive towards closure Periodic follow up as per SLA defined by the client. Process, Queue Adherence and SLA awareness Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.) Knowledge Base Article Creation when th...

Contact Centre Manager to lead outsourced partner ops across call center & social media. Drive SLA adherence, cost governance, escalations & CX. Champion Training & Quality to boost CSAT, FCR & seamless alignment with AMC & field service teams Required Candidate profile 812 yrs experience in contact center/customer service ops with proven expertise in outsourced/vendor management, billing governance & social media support. Skilled in customer experience & escalation handling.

As an SAP S/4 HANA Functional Consultant specializing in SAP EWM (Extended Warehouse Management), you will play a crucial role in configuring various areas of EWM to optimize warehouse operations. Your responsibilities will include: - Configuring Warehouse Org. Structure, Inbound process, outbound process - Implementing process oriented storage control & layout oriented storage control - Overseeing Replenishment & Physical Inventory process - Managing Serial Number and Batch management - Designing RF (ITS) screens, wave/2-step picking, Packaging, ATP - Handling Shipments and delivery processing including output configuration - Managing Transportation Unit Management, Idoc, Interface, Queue m...

Role Overview: You will leverage your 6 years of hands-on experience to deliver services and solutions to Enterprise customers, focusing on diagnosing and resolving complex technical issues in MPLS, SDWAN, and Security domains. As the main conduit between customers and various teams, you will play a crucial role in issue resolution and ensuring smooth operations on a day-to-day basis. Your responsibilities will include instructing professional or technical staff, reviewing their work quality, acting as the technical escalation point for SD-WAN-related issues, and driving end-to-end assurance of SD-WAN services. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-rela...

NEC Software Solutions (India) is a part of the global NEC Corporation brand, with over 30 years of experience providing end-to-end IT services worldwide. With a team of more than 1300 talented professionals, we specialize in delivering high-quality software products across various industries such as publishing, media, financial services, retail, healthcare, and technology. As a leader in the integration of IT and network technologies, NEC Corporation aims to create a safer society through innovative solutions that promote safety, security, fairness, and equality. With a commitment to orchestrating a brighter world, NEC enables businesses and communities to adapt to rapid changes while foste...

Urban Company is a technology platform that offers customers a variety of services at home. Customers use the platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. The company promises customers a high-quality, standardized, and reliable service experience. To fulfill this promise, Urban Company works closely with hand-picked service partners, providing them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and deliver exceptional service. Urban Company, previously known as...

As a client query manager, you will be responsible for managing end-to-end client queries and ensuring timely resolution. Your key tasks will include responding to client emails within defined timelines, adhering to SLAs, and complying with the defined process and client expectations. You will also be expected to assist in solving challenging client requests or issues, provide suggestions for improvement, and escalate issues as per the escalation matrix. Experience with Freshdesk Ticketing tool is required for this role. In addition to email communication, you will handle inbound and outbound client calls as needed to provide support and ensure a satisfactory resolution for the clients.,

Job Description: We are looking for a motivated Helpdesk Agent fluent in Dutch and English to join our support team. The role involves providing first-line technical and customer support to users, ensuring timely resolution of issues, and maintaining high service standards. Key Responsibilities: Handle customer queries via phone, email, or chat in Dutch & English. Provide first-level technical troubleshooting and escalate complex issues. Record and track issues in the ticketing system. Ensure SLA adherence and customer satisfaction. Collaborate with internal teams for issue resolution. Requirements: Fluency in Dutch and English (written & spoken). Experience in customer support / helpdesk / ...

As an intern at Connect and Heal, you will be responsible for handling customer queries and managing customer coordination with a customer-centric attitude. Your day-to-day activities will involve managing data, generating MIS reports, and ensuring exceptional customer service to guarantee customer satisfaction. Additionally, you will play a key role in helping to build and enhance customer service processes while adhering to the set standards of TAT (turnaround time) and SLA (service level agreement). It is crucial that you demonstrate customer empathy during all interactions to maintain high levels of customer satisfaction. About the Company: Connect and Heal is a prominent healthcare serv...

We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients. Key Responsibilities: Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes. Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction. Handle non-voice and back-office support tasks , including ...