9 Sl Jobs

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. Your role will involve analyzing historical volume trends, seasonal patterns, and business drivers to generate accurate workload forecasts. Additionally, you will develop capacity plans, determine optimal staffing levels, monitor performance, and provide recommendations for peak period management. Key Responsibilities: - Analyze historical volume trends and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, and service level ta...

Role Overview: As a Business Data Migration expert for Procurement (Direct and Indirect) on LDC ERP program, you will be responsible for ensuring data is delivered according to global/deployment/country requirements and timelines. Your main role will involve handling data migration activities for Data objects within your scope, such as Vendor master, PO, PR, SL, and PIR in both Direct and Indirect Procurement. Additionally, you will act as the functional Single Point of Contact (SPoC) for data migration on the assigned objects for a given release. Key Responsibilities: - Perform or ensure data cleansing tasks are completed on time - Complete data collection for manual/construction objects on...

What the Candidate Will Need Meetings with Internal Stakeholders: Attend and participate in performance management discussions Participate and support FTE governance process Contribute to weekly business reviews Meetings with External Stakeholders: Engage in discussions with BPO partners pertaining to capacity management Participate in performance management discussions with external stakeholders Program Management: Manage new LOB launches and footprint changes Provide support for data required for Jira disputes Participate in and contribute to projects that improve business efficiency, such as cost savings and operational efficiency improvements in WFM processes Data Management: Prepare WFM...

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. You should have a strong analytical background, excellent problem-solving skills, and hands-on experience in managing large-scale, operations-driven environments such as BPOs or contact centers. **Key Responsibilities:** - Analyze historical volume trends, seasonal patterns, and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, service level targets, and productivity metrics. - Determine optimal staffing levels to meet service...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, Banking/Saler customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English / Hindi Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL an...

Role Overview: C++ Developer for Web Gateway Hybrid and On-Prem solutions About the role: Own, and maintain high-quality code for the Web Gateway Hybrid and On-Prem solutions. Write code as per product requirements Should be able to come up with innovative ideas to solve product problems. Should be able to analyze customer issues and provide resolution/workaround. Ability to understand/develop/enhance in Cloud/Hybrid architecture. Recognize the big picture and take initiative to solve the problem and improve design. About You Bachelor or master's degree in computer engineering/ computer science with 3-7 years of professional work experience. Strong experience in object-oriented programming w...

Roles and Responsibilities: Analyses contracts and specifications for equipment and selects the right products for the required solution. Designs drawings and/or material lists for the solution Takes safety, maintenance and manufacturability aspects into account and designs environmentally sustainable solutions when possible. Cost understanding of solutions and components Updates order progress to other stakeholders on a timely basis. As a member of an engineering team, shares his/her knowledge and skills with colleagues and participates actively in meetings and workshops. Works independently on the assigned tasks and delivers the required results on time. Applies a customer service mind set...

Job Description: Nirvasa Healthcare Pvt. Ltd. is looking for an experienced Real-Time Manager (RTM) to join our dynamic BPO team. The ideal candidate will have hands-on experience in real-time monitoring, workforce coordination, and shrinkage management. Key Responsibilities: Monitor real-time queue performance and agent adherence Manage schedule exceptions (SL/AL/breaks) and staffing requirements Coordinate with WFM and operations to maintain SLA and productivity Prepare and share performance dashboards and reports Proactively identify gaps and suggest improvements in real-time operations Key Skills: Real-Time Monitoring (RTM) Shrinkage Management (SL/AL) Workforce Management Tools Communic...