WFM RTA Enrich And Enlight Business Consulting

2.0 - 4.0 years

0 - 3 Lacs

mumbai

Work from Office

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL and abandon rates as and when required by the business. • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage. • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook. • Complete understanding of overall operational activities including phone, email, chat, community, and social media support. • Clear communication skills to manage client and stakeholder conversations. • Team player as well as a skilled individual contributor. • Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

Posted 2 weeks ago

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Software Engineer Trellix

3.0 - 7.0 years

3 - 7 Lacs

Bengaluru, Karnataka, India

On-site

Role Overview: C++ Developer for Web Gateway Hybrid and On-Prem solutions About the role: Own, and maintain high-quality code for the Web Gateway Hybrid and On-Prem solutions. Write code as per product requirements Should be able to come up with innovative ideas to solve product problems. Should be able to analyze customer issues and provide resolution/workaround. Ability to understand/develop/enhance in Cloud/Hybrid architecture. Recognize the big picture and take initiative to solve the problem and improve design. About You Bachelor or master's degree in computer engineering/ computer science with 3-7 years of professional work experience. Strong experience in object-oriented programming with C++ - mandatory skill 2+ years of development experience on Linux is mandatory. Project experience in developing complex multi-threaded applications. Awareness of common Internet protocols (TCP/IP, HTTP, FTP, SSL) Knowledge of Linux and Windows operating system (Windows: Basic, Linux: in-depth) Candidates with prior experience in developing software for security/networking products will be preferred. Should have excellent debugging, troubleshooting, analytical and problem-solving skills. Good verbal and written communication in English. Working experience with JIRA/GIT is desired.

Posted 1 month ago

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Design Engineer - Autocad Ciel Hr

0.0 - 1.0 years

2 - 4 Lacs

Chennai, Tamil Nadu, India

On-site

Roles and Responsibilities: Analyses contracts and specifications for equipment and selects the right products for the required solution. Designs drawings and/or material lists for the solution Takes safety, maintenance and manufacturability aspects into account and designs environmentally sustainable solutions when possible. Cost understanding of solutions and components Updates order progress to other stakeholders on a timely basis. As a member of an engineering team, shares his/her knowledge and skills with colleagues and participates actively in meetings and workshops. Works independently on the assigned tasks and delivers the required results on time. Applies a customer service mind set. Complies and performs according to the Service Level Agreement between SL/FL Required Technical, Tools / Software Knowledge: Skills & knowledge in AUTOCAD . Knowledge in Microsoft Office tools is an added advantage Soft Skill: Good Verbal & Email communication in English

Posted 2 months ago

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Real Team Analyst Nirvasa Healthcare

2 - 4 years

2 - 4 Lacs

Gurugram

Work from Office

Job Description: Nirvasa Healthcare Pvt. Ltd. is looking for an experienced Real-Time Manager (RTM) to join our dynamic BPO team. The ideal candidate will have hands-on experience in real-time monitoring, workforce coordination, and shrinkage management. Key Responsibilities: Monitor real-time queue performance and agent adherence Manage schedule exceptions (SL/AL/breaks) and staffing requirements Coordinate with WFM and operations to maintain SLA and productivity Prepare and share performance dashboards and reports Proactively identify gaps and suggest improvements in real-time operations Key Skills: Real-Time Monitoring (RTM) Shrinkage Management (SL/AL) Workforce Management Tools Communication & Coordination BPO Operations Understanding Candidate Profile: Minimum 2 years of experience as an RTM in a BPO environment Strong analytical and decision-making skills Proficiency in Excel and WFM platforms/tools Contact Details: Send your resume to: saloni1.talwar@nirvasa.com Contact Number: 88519 49919

Posted 3 months ago

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