1 Skill-Based Scheduling Jobs

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Workforce Management Analyst (Scheduler) Movate

5.0 - 7.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Hiring for WFM- Planning & Scheduling Experience 5+ Years Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. Skill-Based Scheduling for in-house agents Define agents according to skills and proficiencies Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. Review the projected performance for the sites on a near-term basis. i.e. weekly/ fortnightly. Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time framerequirements base don KPI such as in and out of office shrinkage. Review the projected scheduled performance and...

Posted 1 month ago

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