Customer Support Executive Responsibilities:Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements:A bachelor’s degree in administration or a related field. A minimum of 0-3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills.

Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolved

Job Title: Recruitment and Team Management Coordinator Company: siya consultancy Location: WFH Job Description: Golden Rise Company Hyderabad is seeking a dynamic and experienced Recruitment and Team Management Coordinator to join our team. As a key member of our human resources department, you will be responsible for managing the recruitment process and overseeing the development and performance of our team members. Responsibilities: Recruitment Process Management: Source and recruit candidates through various channels such as job boards, social media, networking, and referrals. Screen resumes and applications to identify qualified candidates for open positions. Conduct interviews and coordinate interview schedules with hiring managers. Ensure a positive candidate experience throughout the recruitment process. Collaborate with hiring managers to understand their staffing needs and requirements. Team Management: Provide leadership and guidance to team members to ensure productivity and performance goals are met. Conduct regular performance evaluations and provide constructive feedback for improvement. Identify training and development needs and coordinate training programs for team members. Foster a positive and inclusive work environment that encourages collaboration and innovation. Resolve conflicts and address employee concerns in a timely and effective manner. Qualifications: •Freshers / experienced both. •Ability to multitask and prioritize in a fast-paced environment. • Efficiency in communication.