Site Reliability Developer 3

The ideal candidate is going to work in an agile environment on problems that are focused on improving uptime by reducing time to mitigation when issues are surfaced/reported by automated means or through customer incidents, contributing to code for automation of monitoring, patching, and remediation of service anomalies. You will work alongside a software development team within the greater OAC organization where you will support existing features in the cloud as well as new operational processes, automation, and content. You will play a key role in improving the processes supporting the OAC services, so that the service functions more and more autonomously over time.

Key Responsibilities:

• Perform DevOps activities to support service reliability with customers, release cycles, and production stability.
• Participate in a follow-the-sun model for 24x7 support of Oracle Analytics Services
• Respond to service incidents, troubleshoot, and lead resolution efforts, including root cause analysis.
• Become an expert in Oracle Analytics services, to prevent/resolve customer issues effectively and prevent regressions and repeats.
• Document various processes & runbooks as well as update existing processes.
• Deliver interim patches, hot-fixes, and upgrades with high quality.
• Partner with development, product, and support teams to resolve service failures/outages.
• Monitor service metrics, analyse trends, and implement improvements to CI/CD pipelines and operational processes followed by the team.
• Follow all best practices and procedures as established by the organization.
• Mentor and guide junior engineers, contribute to a culture of knowledge sharing and technical excellence, and drive continuous improvement.

Basic Qualifications:

• BS or MS in Computer Science or equivalent technical discipline.
• Understanding of cloud native architecture (OCI preferred), networking fundamentals (TCP/IP, DNS, HTTP, etc.).
• Knowledge of Linux/Unix systems and experience with system-level troubleshooting and scripting.
• Exposure to DevOps practices and tools (e.g., CI/CD pipelines, automated deployments).
• Strong problem-solving and troubleshooting skills, including the ability to reverse engineer existing systems.
• Ability to produce clear technical documentation (runbooks, knowledgebase articles, help guides).
• Experience working with agile methodologies.
• Strong communication skills and ability to work with remote, globally distributed teams.
• Good interpersonal skills with the ability to build rapport with all stakeholders.
• Ability to work independently and adapt to dynamic project needs.
• Willingness to participate in on-call rotations and perform occasional after-hours work.

Preferred Qualifications:

• Strong understanding of cloud concepts (compute, storage, and network) and platforms, preferably Oracle Cloud Infrastructure (OCI), and/or AWS, Azure, GCP.
• Strong system administration skills, including Linux internals, TCP/IP, DNS, and load balancing technologies.
• Hands-on expertise in Oracle Analytics Cloud (OAC) and/or Oracle Analytics Server (OAS), BI Publisher, OBIEE.
• Experience with Oracle Cloud applications (ERP, SCM, etc.) including Oracle Cloud Reporting Tools (OTBI, Oracle BI Applications/FAW/FDI with expertise in one or more of the following pillars ERP, SCM, HCM and CX) is a plus.
• Good understanding of building RPD/ Semantic Model, with clear understanding of Physical, Business Model, and Presentation layers.
• Knowledge of Oracle DB technologies (ADW, MySQL) is a plus.
• Proficiency in programming, SQL tuning and scripting languages such as Python, Shell scripting, or Java is a plus.
• Experience with issue tracking and collaboration tools (Jira, Confluence).
• Experience with the following is an advantage:
  • CI/CD tools such as Ansible, Puppet, or Chef
  • Continuous deployment and source control tools such as Jenkins, Git, and Maven
  • Knowledge of Kubernetes and Docker technologies
  • Experience with cloud-native application development (microservices, Kubernetes, Docker technologies).
  • Exposure to REST API design and development using Java technologies.

Career Level - IC3