Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
1 - 3 years
2 - 3 Lacs
Chennai
Remote
Role & responsibilities Civil engineers play a crucial role in construction, overseeing the design, planning, and execution of infrastructure projects . Their responsibilities span from initial site assessments and design development to project management, quality control, and ensuring compliance with regulations. Key Roles and Responsibilities: Design and Planning: Civil engineers are responsible for developing detailed plans, specifications, and drawings for various construction projects, including buildings, roads, bridges, and water systems. They analyze site conditions, consider regulatory requirements, and incorporate safety and sustainability measures. Project Management: They manage project timelines, budgets, and resources, ensuring projects are completed on time and within budget. This includes coordinating with other professionals like architects, contractors, and subcontractors. Supervision and Quality Control: Civil engineers oversee construction activities on-site, ensuring they adhere to plans, specifications, and safety regulations. They conduct regular inspections and testing to maintain quality and ensure the structural integrity of the project. Site Investigation and Analysis: They conduct thorough site investigations, including soil testing and geotechnical analysis, to determine the suitability of the site for construction. Compliance and Regulations: They ensure that projects comply with all applicable building codes, environmental regulations, and safety standards. This includes submitting necessary permits and ensuring adherence to all legal requirements. Problem-Solving and Decision-Making: Civil engineers are responsible for identifying and resolving technical issues that arise during the construction process, making informed decisions based on their expertise. Communication and Collaboration: They work collaboratively with various stakeholders, including clients, contractors, and government agencies, to ensure clear communication and project success. Maintenance and Rehabilitation: Civil engineers also play a role in maintaining existing infrastructure and overseeing the rehabilitation of older structures Preferred candidate profile Immediate Joiners
Posted 1 month ago
- 3 years
2 - 6 Lacs
Pune
Work from Office
About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 1 month ago
- 3 years
2 - 6 Lacs
Mumbai
Work from Office
About The Role About The Role : As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
Posted 1 month ago
- 3 years
2 - 6 Lacs
Chandigarh
Work from Office
About The Role As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
Posted 1 month ago
6 - 11 years
11 - 14 Lacs
Kolkata, Vadodara
Work from Office
Job Description Requisition ID Position Title Department Business Unit Job Grade Field Engr - EPC Project Management EPC I Location Pan India About Company Jio-bp is an Indian fuels and mobility joint venture between Reliance Industries Limited (RIL) and UK's bp plc. With the vision to become a solution provider of choice for mobility in India, the joint venture leverages Reliance's presence across 21 states and its millions of consumers through the Jio digital platform. bp brings its extensive global experience in high-quality differentiated fuels, lubricants, retail, and advanced low carbon mobility solutions. Job Accountabilities & Responsibilities Develop business concepts into defined projects o o o o Prepare project feasibility reports, cost estimates & execution plans Prepare scope of work for detail Engineering Consultant Prepare work breakdown structure Detailed understanding and working as per Project Execution documents. Project completion on time, within the budget o o o o o o o o Ensure availability on time, the Engineering deliverables and materials for construction Ensure implementation of uniform procedures, methods & control philosophies. Review, control & ensure optimal value on time, cost, resources & quality parameters Prepare, coordinate & control schedule for all project activities Prepare MIS reports Coordination with procurement group for Project purchases Manage Construction at sites. Manage project contracts ¢ Coordinate among Projects, Engineering, Procurement, Construction, Vendors, Contractors & Operations for smooth & efficient commissioning. Job Description ¢ ¢ Implement RBML Quality & HSSE Management at Project sites. Perform Risk Management Experience Required ¢ ¢ Necessary: o Minimum 6 years of experience, of which at least last for EPC Projects Desired: o Minimum 2 years in Project Management Proficiency in Software like Microsoft Office including Microsoft Project. o Education Requirement ¢ ¢ Necessary: o BE/ BTech Desired: o ME/ MTech Experience Requirement ¢ 6-10 Years of experience required. Skills & Competencies ¢ Primary Skill : Project Quality Project Timeline Project Administration Project Integration Project Plan
Posted 1 month ago
1 - 3 years
1 - 3 Lacs
Chennai
Remote
Civil Engineer to plan and supervise residential or commercial construction projects from scratch.
Posted 1 month ago
1 - 6 years
2 - 3 Lacs
Tiruppur, Coimbatore
Hybrid
Site Coordinating with labor and contractor for day to day activities, Material & Tools estimation and management Strong follow up for the task assigned Prepare and submit reports Should Experience on software AutoCAD 2D Drawing Required Candidate profile Dedicated Civil Site Engineers to manage on-site construction activities, should have strong technical knowledge, Site management skills, commitment to quality, safety, and timely execution.
Posted 1 month ago
1 - 3 years
1 - 2 Lacs
Jalgaon, Dhule, Nashik
Work from Office
Position Overview As a Site Engineer, you will assist in the day-to-day operations of construction projects. This role is ideal for fresh graduates eager to apply their academic knowledge in real-world construction settings. Key Responsibilities Site Supervision : Assist in overseeing construction activities to ensure they align with project plans and specifications. Material Management : Help in tracking and managing construction materials to ensure timely availability. Quality Assurance : Conduct basic inspections to ensure work meets quality standards. Documentation : Maintain records of daily activities, including work completed and materials used. Collaboration : Work closely with senior engineers, contractors, and other site personnel to ensure smooth project execution. Qualifications Education : Bachelor's degree in Civil Engineering or a related field. Experience : 01 years of experience; freshers are encouraged to apply. Technical Skills : Basic knowledge of AutoCAD, MS Office, and construction Communication : Good verbal and written communication skills.
Posted 1 month ago
7 - 9 years
6 - 9 Lacs
Navi Mumbai
Work from Office
Project Engineer/Execution Engineer Location: Turbhe, Navi Mumbai Experience: 7-8 years Qualification: BE/ BTech / Diploma (Mechanical) Salary: 7 to 9 LPA (Food & Night allowances additional) Key Responsibilities: Manage project execution and implementation at client sites. Coordinate with teams for on-site work and logistics. Ensure timely completion of projects and maintain quality standards. Handle local travel and night work as required. Resolve technical issues and support field operations. Skills & Competencies: Ability to handle on-site execution tasks. Strong problem-solving and organizational skills. Experience in handling technical fieldwork. Ability to work under challenging conditions.
Posted 1 month ago
1 - 5 years
2 - 3 Lacs
Tiruppur
Work from Office
Coordinating with labor and contractor for day to day activities, Material & Tools estimation and management Strong follow up for the task assigned Prepare and submit reports Should Experience on software AutoCAD 2D Drawing
Posted 1 month ago
2 - 7 years
2 - 6 Lacs
Hosur, Chennai, Bengaluru
Work from Office
- Role & responsibilities Execution, installation and commissioning of Projects & Complete System - Industrial relation at project sites - Monitoring and review of customer complaints - Compliance with statutory regulations - To organise the material as per the requirement - Stores management of raw material and finished goods - Co-ordinate purchase activity for timely delivery - Co-ordinate with Design Team on design & drawing related matters - Ensure all required submittals area made - Ensure all required plant / tools/ material are available at site in a timely manner - Co-ordinate for human resource requirements and ensure availability in a timely manner. - Ensure all execution of works area carried out according to approvals, contract specifications, approved drawings, FQP, MS and other checklist - Safety measures are all implemented as per HSE Plan. - Ensure necessary coordination with all involved for timely completion of job Preferred candidate profile Diplomo/BE Electrical &Electronics
Posted 1 month ago
3 - 8 years
2 - 6 Lacs
Moradabad
Work from Office
Responsibilities: * Ground Layout based on the provided plan. * Ensure compliance with safety standards during construction * Oversee civil engineering projects from planning to completion * Manage infrastructure development budgets and timelines Travel allowance Health insurance Annual bonus Performance bonus Leave encashment
Posted 1 month ago
3 - 5 years
4 - 6 Lacs
Pune, Ahmedabad, Delhi / NCR
Work from Office
Oversee and manage the installation activity at Client site Supporting and coordinating with planning department Identify Pending matters and seek clarification for unclear project Primary point of contact with clients during project executive Required Candidate profile Coordinate with the Customer's Installation Group Primary point of contact with clients during project executive Exp as Installation Engineer from elevator escalator Travel as per Project Requirements
Posted 1 month ago
- 4 years
2 - 3 Lacs
Jaipur
Work from Office
The site engineers are supposed to move from one site to another (based on the size of the project or number of projects) for any special needs. Carry out technical and feasibility studies Required Candidate profile Qualification : B.Tech / Diploma- Civil Experience- Fresher To 4 yrs experience in construction Industry. Manage, develop, create and maintain coming days design and activities. Analyze data
Posted 1 month ago
- 4 years
2 - 3 Lacs
Hyderabad
Work from Office
The site engineers are supposed to move from one site to another (based on the size of the project or number of projects) for any special needs. Carry out technical and feasibility studies Required Candidate profile Qualification- B.Tech / Diploma- Civil Location- Pan India (According to Company) Interview Location- Hyderabad Experience Fresher To 4 yrs experience in construction Industry.
Posted 1 month ago
2 - 5 years
3 - 6 Lacs
Jaipur
Work from Office
Liaising with local authorities, municipal councils, environmental agencies and statutory authorities and government departments on the requirements and implications of the project. Required Candidate profile Qualification- B.Tech / Diploma- Mechanical, Civil Location- Pan India (According to Company) Interview Location- Hyderabad Managing and planning the site project. Designing the project structures
Posted 1 month ago
5 - 10 years
2 - 6 Lacs
Kolkata
Work from Office
Role & responsibilities: Technical Skills Electrical Circuit Design & Analysis Understanding power systems, wiring, and sensor integration. Instrumentation & Control Systems Working with monitoring devices and automation tools. Programming Basics Basic knowledge of computer for software upgradation. Sensor Technology Familiarity with strain gauges, accelerometers, and other monitoring sensors. Power Management Handling electrical loads and ensuring efficient energy distribution. Project & Site Management Skills Site Supervision Overseeing installation and maintenance of monitoring systems. Safety & Compliance Ensuring adherence to electrical safety standards. Troubleshooting & Maintenance Diagnosing faults and ensuring system reliability. Data Interpretation Understanding sensor outputs and making informed decisions. Soft Skills Communication & Coordination Working with engineers, contractors, and clients. Problem-Solving – Addressing technical challenges on-site. Adaptability – Keeping up with evolving technologies in structural monitoring. Preferred candidate profile: 5 to 8 years experience in the above profile
Posted 1 month ago
0 - 1 years
1 - 3 Lacs
Trichy
Work from Office
Basic Section No. Of Openings 10 Grade 1A Designation Trainee - Initial BIlling Analyst Closing Date 17 May 2025 Organisational Country IN State TAMIL NADU City TIRUCHIRAPPALLI Location Tiruchirappalli-I Skills Skill Education Qualification No data available CERTIFICATION No data available About The Role
Posted 1 month ago
2 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact centers functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. What's in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 1 month ago
2 - 7 years
7 - 12 Lacs
Bengaluru
Work from Office
The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (SC GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience4-8years Educational QualificationEngineering Degree or MBA from a tier 1 institute Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact centers functions, products technology solutions covering AI Gen AI solutions Industry Experience :Knowledge Experience in any of industry divisions such as Communication Media Technology, Financial Services, Health Public Services, Products Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration application development. What's in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualification Experience:4-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 1 month ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
20312 Jobs | Dublin
Wipro
11977 Jobs | Bengaluru
EY
8165 Jobs | London
Accenture in India
6667 Jobs | Dublin 2
Uplers
6464 Jobs | Ahmedabad
Amazon
6352 Jobs | Seattle,WA
Oracle
5993 Jobs | Redwood City
IBM
5803 Jobs | Armonk
Capgemini
3897 Jobs | Paris,France
Tata Consultancy Services
3776 Jobs | Thane