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5.0 - 10.0 years

9 - 13 Lacs

Bengaluru

Work from Office

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a next-generation voice and video platform to power our Unified Communications (UCaaS) and Contact Center (CCaaS) products. This platform blends open-source components with in-house innovation to deliver carrier-grade quality and 99.999% uptime. We need a Software Engineer to drive development of real-time voice/video services, enhancing call quality and reliability and enabling AI-powered voice features on our unified customer experience (UCXM) platform. You will work on everything from media servers and audio processing to cloud deployment, ensuring our system is scalable, secure, and high performing. We operate with a DevOps culture engineers own their code from development through production. Key Responsibilities Develop Core Communication Services: Build and maintain backend services for voice/video calling (signaling servers, call routing logic, media gateways) using SIP and WebRTC. Implement features like call setup, conferencing, transfers, and recording with a focus on efficiency and reliability. Enhance Audio Quality (DSP): Implement and tune digital signal processing algorithms for superior call audio. This includes noise suppression, echo cancellation, jitter buffer optimization, and voice activity detection to ensure crystal-clear , uninterrupted communication even on poor networks. Optimize Media & Codecs: Work with real-time media streaming (RTP) and various codecs (Opus, G.711, H.264, etc.). Optimize codec configurations and adapt bitrates on the fly based on network conditions to balance quality and bandwidth. Integrate Voice AI Features: Embed speech-to-text (ASR) and text-to-speech (TTS) capabilities into the platform. Enable AI voice agents to participate in calls by streaming audio to AI services and injecting synthesized speech responses. Manage conversation flow between humans and AI (handling interruptions, timing responses) to make interactions feel natural. Ensure Scalability & Resilience: Design services with a cloud-native approach (microservices, containers) for deployment on Kubernetes. Implement high-availability strategies (clustering, failover) across global data centers so that the platform achieves five-9s uptime with no downtime for maintenance. Performance & Reliability Tuning: Continuously profile and improve system performance end-to-end. Minimize call setup times and audio latency through efficient coding (C/C++ for media processing) and system optimizations. DevOps & Support: Use CI/CD pipelines to deploy updates safely with zero downtime. Write comprehensive automated tests (unit, integration, load) for your features. Participate in on-call rotation to troubleshoot and resolve production issues in real time, and implement lasting solutions to prevent recurrence. Collaboration: Work closely with Product Managers , front-end teams , AI/ML team and with network engineers . Qualifications Real-Time Communications: 5+ years of experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Audio/DSP Expertise: Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, G.711, etc.) and improving call quality under varying network conditions. Strong Coding Skills: Proficiency in C/C++ for high-performance, multi-threaded systems programming. Experience writing efficient, low-latency code (lock-free structures, memory management). Additionally, skilled with a higher-level language like Go or Java for building microservices and control logic. Cloud & Scalability: Experience building and deploying services in a cloud-native environment (Docker, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance. Voice AI Familiarity: Exposure to integrating speech recognition and text-to-speech in applications. You ve perhaps worked with voice assistants, IVR systems, or call center AI you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs. Security & Compliance: Basic understanding of securing voice communications (TLS, SRTP) and safeguarding customer data (GDPR, HIPAA considerations for call recordings, etc.). Designs solutions with privacy and security best practices in mind. DevOps Mindset: Comfortable using CI/CD, infrastructure-as-code, and logging/monitoring tools. Willing to take ownership of code in production debugging live issues, optimizing resource usage, and responding to incidents. Team Player: Excellent collaboration and communication skills. Experience working in Agile teams. Ability to clearly document designs and mentor others. A proactive attitude to problem-solving and an enthusiasm for continuous learning in the fast-evolving communications and AI field. Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-RP1 #LI-HYBRID

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8.0 - 12.0 years

0 Lacs

haryana

On-site

You will be responsible for managing the installation, configuration, maintenance, and troubleshooting of PBX systems such as Panasonic, NEC, Matrix, and Grandstream. Your key duties will include installing, configuring, and maintaining PBX systems, troubleshooting issues, performing upgrades and backups, integrating systems with VoIP and SIP trunks, providing technical support, diagnosing networking problems, maintaining documentation, coordinating with vendors and clients, and conducting user training. To qualify for this role, you should hold a Diploma/Degree in Electronics, Telecommunication, Computer Science, or a related field and possess 8-10+ years of hands-on experience with PBX systems. You must have a strong grasp of IP networking, routers, switches, and firewalls, excellent troubleshooting abilities, knowledge of VoIP, SIP protocol, and cloud telephony, as well as good communication skills. Additionally, you should be able to work independently, manage field service visits, and be willing to travel up to 25%. This is a permanent position with a flexible schedule, day shift, and in-person work location.,

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8.0 - 12.0 years

0 Lacs

haryana

On-site

As a skilled and experienced Service Engineer, you will be responsible for managing the installation, configuration, maintenance, and troubleshooting of PBX systems. Your expertise will be crucial in handling PBX systems from brands such as Panasonic, NEC, Matrix, and Grandstream, alongside possessing a strong networking knowledge. Your key responsibilities will include installing, configuring, and maintaining various PBX systems, troubleshooting issues related to call routing, line faults, and system errors, performing system upgrades, routine maintenance, and backups, integrating PBX systems with VoIP, SIP trunks, and network setups, providing technical support on-site and remotely for clients, diagnosing and resolving networking issues concerning PBX systems like LAN/WAN configurations, IP phones setup, and firewall settings, maintaining service records and technical documentation, coordinating with vendors and clients to ensure smooth project delivery, and offering basic user training for PBX operations. To excel in this role, you are required to hold a Diploma/Degree in Electronics, Telecommunication, Computer Science, or a related field, backed by 8-10+ years of hands-on experience with PBX systems particularly from Panasonic, NEC, Matrix, and Grandstream. A strong understanding of IP networking, routers, switches, and firewalls is essential, along with excellent troubleshooting skills for both PBX and network issues. You should also be familiar with VoIP, SIP protocol, and cloud telephony solutions, possess good verbal and written communication skills, and have the ability to work independently and manage field service visits effectively. This is a permanent job opportunity with benefits including a flexible schedule. The work schedule is during the day, and there is a willingness to travel up to 25% preferred. The work location is in person.,

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8.0 - 13.0 years

15 - 20 Lacs

Pune, Chennai, Bengaluru

Hybrid

Job Description: Principal Engineer SIP protocol Experience Required: 8+ years Location : Bangalore, Chennai, Pune (Hybrid) Notice Period : Immediate Skill Set: SIP protocol Detailed- JD: Minimum 10 years of experience in telecom voice systems and SIP-based architectures. Strong expertise in SIP protocol, call flows, and session management. Proven experience in IMS platform migration or replacement, ideally involving Ericsson IMS. Deep understanding of call processing logic, routing, and signaling across voice networks. Hands-on experience with SBCs, media gateways, and softswitches. Ability to design and implement scalable, cloud-native voice solutions. Skilled in troubleshooting SIP signaling issues and optimizing call performance. Experience working with vendor products for IMS replacement and integration. Strong communication and documentation skills for cross-functional collaboration.

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1.0 - 5.0 years

3 - 8 Lacs

Hyderabad

Work from Office

Position: Support Team Lead / Support Executive Location: Hyderabad Employment Type: Full-time Experience Required: 3 and 5+ Years Job Summary: We are looking for a highly capable Support Team Lead with a strong background in Linux systems , SIP , and WebRTC technologies . The ideal candidate will lead a technical support team, ensuring high-quality support delivery, issue resolution, and continuous process improvement. Key Responsibilities: Lead and manage the technical support team, ensuring timely and effective issue resolution. Provide expert-level support for systems involving Linux , SIP protocols , and WebRTC technologies . Collaborate with engineering and product teams to resolve complex customer issues. Monitor support ticket queues and prioritize based on urgency and impact. Mentor team members and provide technical guidance when needed. Document troubleshooting procedures, solutions, and best practices. Drive process improvements to enhance customer satisfaction and support efficiency. Ensure service level agreements (SLAs) are met consistently. Mandatory Skills: Strong hands-on experience with Linux administration and troubleshooting In-depth knowledge of SIP (Session Initiation Protocol) Experience with WebRTC-based applications and debugging Excellent analytical, problem-solving, and communication skills Ability to manage and mentor a team Customer-focused mindset with strong organizational skills

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5.0 - 8.0 years

12 - 14 Lacs

Ahmedabad

Work from Office

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

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5.0 - 10.0 years

6 - 10 Lacs

Bengaluru

Work from Office

As a Telephony Engineer, you will join our SRE team to play a pivotal role in supporting our growing voice infrastructure and SMS/Messaging services. You will leverage your expertise in SBC technologies, Linux deployment, and SIP protocols to ensure the reliability, performance, and quality of our voice services. Qualifications/Skills/Abilities Minimum Requirements Formal Education Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Experience (type duration) 5+ years of experience in telephony engineering. Strong knowledge of SBC technologies and protocols Proficiency in Linux administration. Skills Software Management: Extensive experience in software patch management and deployment using Jenkins CI/CD. VOIP Expertise: Deep knowledge of VOIP protocols (SIP, WebRTC, RTP, RTCP, HTTPS, VOIP, CTI, TLS1.3) and certificate management. Deep understanding of SIP protocol and the ability to understand, pull, and fix issues related to call quality metrics. Systems Engineering: 3+ years of hands-on experience in systems engineering, infrastructure operations, or site reliability engineering. Automation: Proficiency in scripting and automation using languages like Python, Bash, or PowerShell. Networking and Security: Solid understanding of networking principles and security best practices. Problem-Solving: Excellent problem-solving and troubleshooting skills, capable of diagnosing and resolving complex technical issues under pressure. Accreditation / certifications / licenses Relevant certifications (e.g., RHCE, RHCSA) are a plus.

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3.0 - 8.0 years

5 - 8 Lacs

New Delhi, Gurugram, Delhi / NCR

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Role: Service Engineer Exp: 3 - 15 yrs Loc: Delhi, Gurgaon Skills:4G/5G Packet Core, IMS architecture and protocols, open-source cloud platforms, documentation tools like Confluence, Markdown, LaTeX, or MS Word Share CV to supriya@purpledrive.com

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5.0 - 10.0 years

15 - 30 Lacs

Bengaluru

Hybrid

Position Summary : Candidate will work in fast-paced, high-energy team focusing on design & development of the Session Border Controller (SBC) product. He/she will be responsible for end-to-end feature development which includes requirements discussions, design, coding, unit/feature testing, bug fixing, and working closely with test team. Experience and Skills : Expert in one or more VoIP protocols such as SIP Experience developing and sustaining VOIP products such as SBCs, B2BUAs Experience in development of telecom signaling protocols and call control logic. Strong programming experience in C / C++ on any Linux platform with good debugging skills Strong knowledge of data structures & algorithms Minimum experience of 5+ years in telecom software design and development Preferred Experience : Understanding of RTP, RTCP, SRTP, audio/video codecs and basics of transcoding Preferably having experience on any of the cloud platforms such as Openstack, Amazon AWS, VMware etc Hands on experience with SIPp and tools such as valgrind, flexelint

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7.0 - 12.0 years

10 - 15 Lacs

Noida, Hyderabad, Chennai

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Job highlights QualificationsMINIMUM REQUIREMENTS 7+ years in hands on security engineer role with direct responsibility for Cisco Firewalls and Security vulnerability management suite Experience with Cloud providers as it relates to security and networking such as Amazon Web Services, Azure, ETC 7+ years in hands on experience with Cisco general networking solutions EDUCATION / CERTIFICATION PREFERENCES Bachelors degree in computer science, related discipline, or equivalent work experience Cisco Certified Network Associate or Professional (Security) is preferred ADDITIONAL QUALIFICATIONS Broad hands-on knowledge of firewalls & intrusion detection / prevention systems Strong understanding of TCP/IP protocols, routing and subnetting Strong experience with IPSEC/SSL protocols Comfort in handling both Security Engineering and Operations responsibilities Experience in MS Office products, including Visio Excellent speaking and writing abilities Ability to troubleshoot firewall and VPN problems independently Ability to prioritize issues and work on multiple issues simultaneously ResponsibilitiesEssential job functions Work with a global team of Infrastructure Engineers to maintain corporate security posture on-premises and in the cloud Develop, implement, maintain, and oversee enforcement of network security policies and procedures Design, engineer, implement and support all aspects of corporate and global firewalls, intrusion detection/prevention systems, cloud security, and VPN configurations, both internal and customer-facing Participate in resolving daily incident and service requests related to the security platform As a network security engineer, you will be responsible for installing network and security devices, troubleshooting issues and maintaining security policy & procedures Perform system hardening, patching and updating of network security components Performing speed and security tests on installed networks Create and update documentation of network security systems Assist in establishing and managing effective working relationships with Security Vendors and Managed Service Providers Support network technologies such as routers, switches, and load balancers as required Provide on-call technical support for network security issues Overview: R1 is seeking to hire a Senior Security Engineer to work as a member of the R1 security team. The ideal candidate will be an integral part of our team, demonstrating responsiveness, excellent communication skills (verbal, written, and listening), teamwork, a consensus-building approach, a passion for learning, and outstanding problem-solving abilities. Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. The Senior Security Engineer will perform a wide-range of network-related duties, including the design, implementation, and maintenance of organization network security systems. The Senior Security Engineer will take a lead role in the following areas: Technical LeadershipProvide technical leadership in the support of complex network and server operating system environments. Lead network security design, disaster recovery planning, capacity planning, and complex server and network configurations. Network Security and MaintenanceDesign, implement, and maintain secure and complex networks. Ensure robust network security, perform administration and monitoring of network and voice services, and manage upgrades, troubleshooting, and maintenance for network-related projects. Advanced Configuration and TroubleshootingConfigures, manages, maintains, and troubleshoots Cisco ASA and Fire Power firewalls, including experience with ACLs, S2S VPNs, BGP, IPSec, routing, optimizing/tuning, and troubleshooting in multi-context mode. Infrastructure SupportApply in-depth knowledge to support network infrastructure including but not limited to email, storage management, file and print services, routers, wireless access points, switches, firewalls, network-related software, network management systems, and backup and disaster recovery services. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook Location - Noida,Chennai,Hyderabad,Bengaluru,Gurugram

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1.0 - 6.0 years

4 - 9 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

1.5/2 years of relevant experience in Genesys CX Developer, preferably from a contact center background Strong proficiency in Genesys PureEngage platform components Familiarity with telephony protocols and technologies (SIP, TDM, VoIP) Required Candidate profile Proficient in Genesys Composer for IVR development. Experience with Genesys routing strategies, Workspace Desktop Edition (WDE), and other Genesys modules Solution Design Application Development

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2.0 - 6.0 years

15 - 30 Lacs

Gurugram

Work from Office

Roles and Responsibilities Design, implement, and maintain network infrastructure using Cisco routers and switches. Configure firewalls, VPNs, IPsec tunnels, and SIP protocols for secure communication. Troubleshoot complex network issues using HSRP/VRRP failover mechanisms. Collaborate with cross-functional teams to identify and resolve technical problems. Ensure high availability of critical applications by implementing redundancy measures.

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4.0 - 7.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Date 10 Jun 2025 Location: Bangalore, KA, IN Company Alstom Req ID:487687 We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than 75000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. JOB PURPOSE Reporting to IS & T Network Operations manager the Network Analyst(WAN Engineer) will assist the Network operations team for end to end management of all CPA WAN links underSDWAN platform . The Network WAN Engineerwill be responsible to work along with the team to come up with operationalenhancements at the right time to accelerate the Network Operations team inproviding excellent service to Business. 1. Should have work experience in dealing with day to day Telco / ISP service Provider for Circuit Issues for an Enterprise network. 2. Work hand in hand with Alstoms MSP in identifying circuit related issues. 2. Day to DayNOCOperations. 3. Manage Outages in the Network and push Providers to fix circuit related issues within SLAs 4. Handle Escalations on time to ensure with Minimal Turnaround time. 5. Maintain the Uptime of the network at 100%. 7. Should Monitor the Network and help in planning maintenance activities ( via changes ) timely as notified by different Telco vendors . 8. Should work on building redundancy and elimination of Point of Failures. 9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism whenever applicable. 10.Provide backend support to cross functional teams for new provisioning and Fault Repair. 11.24 * 7 Rotational shifts 12. Should be Responsible for Inventory Management. 14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis. 15. Should analyze fault trends and plan preventive actions. 16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports. MAIN CHALLENGES OF THE ROLE In this context the management of the end to end processes will rely on a multi-supplier ecosystem to coordinate with. The Operations team will have a critical roleto ensure business continuity for around 60,000 employees PROFILE Technical 1. Should have Good Knowledge of Routing & Telco related troubleshooting & debugging 2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, WAN, NAT , SDWAN etc 3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Velocloud VCEs. 4. Should have worked on NMS Tools and have understanding of SNMP Protocol. 5. Should have Good understanding of Fiber Technology. 9. Must have donepreferably a Bachelors Degree or Diploma in Computer applications. 10. CCNACertification is Preferred. Communication, leadership, interpersonal and teaming skills Strong oral and written communication skills Strong listening, feedback, negotiation and conflict resolution skills Ability to build trust and work collaboratively Effectively communicate at the business stakeholder, process and technical levels High level of initiative, self-motivation, resourcefulness, collaboration and patience Builds strong networks within and across functions / geography instill a level of confidence in team members and key stakeholders Displays consideration and respect for others Facilitates effective team interaction Acknowledges and appreciates each team member's contributions Manages stakeholder expectations effectively Work management, organization and planning Focuses on the most critical issues that have the highest impact on the organization and business needs Works effectively with ambiguity / fluctuating priorities and constraints Able to manage multiple initiatives with short and long term priorities Able and willing to be hands on and get involved in detail if necessary Customer and Business focus Strong orientation towards internal customers Ability to successfully implement change through relationships built on a local, regional and global level Values and Ethics Self-motivated, self-guided and results-oriented Ability to maintain a high level of confidentiality Treats all others with respect; generates trust and performs role with highest level of integrity Seeks to exceed expectations and acts on feedback An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

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10.0 - 18.0 years

22 - 32 Lacs

Bengaluru

Hybrid

CommunicationApplication Role purpose: Operating within B_VOIS, this position will perform a combination of Voice and Networks implementation work, as well as enhancements to current products. The core activities include customer liaison, Diagnosis, Audits, investigation into vulnerabilities, planning and implementing of change and offering technical advice/ support to customers. You will be a proven trouble-shooter with an excellent understanding of the network elements with strong analytical networking skills, ideally with a cross skill of Voice and Network devices products AudioCodes, Cisco, Microsoft, IPC Unigy, Genesys etc. This position is responsible for the support of the production environment which ensures the appropriate voice/network policies and practices are implemented and enforced. End-to-end management of customers voice networks and providing a rapid response to customer raised incidents and problems. Drive technical service improvements post major incidents & outages by liaising with Major Incident teams, Problem management team as well as the core network and service support teams that site across the different groups within the organization. Support the customer front ending teams like Intelligent Ops, Service Management & GAMs within the account for any chronic technical issues and support with a robust action plan to be driven either through Vodafone operations, OLO or any external or internal agency. Run network audits in order of preference & requirement for the customer based on historical issues and/or on back of incidents to improve services and ensure repetitive issues are avoided. To engage with the partners like Cisco, AudiCodes, Tecnomics and others wherever required to drive enhancements to the services we offer to customer. Liaise with different teams and vendors for vendor driven changes and validate the change/implementation plans and provide technical authorization on the plans Work with project teams for new opportunities or sites/service onboarding design and implementation Manage customer/stakeholder communication for any Service improvement plan, major incident investigation or any new opportunity designing and implementation Essential: L3 level Voice Engineer having 10+ years of work experience in voice networks. Expertise in managing voice protocols such as SIP, H.323, ISDN, E1/T1 and AudioCodes SBC and its managing platform OVOC. Desired: Work experience / knowledge of multiple ITIL disciplines and AudioCodes/CCNP Collaboration certified. Essential: Engineering Graduate (with specialization on Electronics & communication/Information Technology/Computer application/Relevant streams Good Understanding of Networking, IT/Telecom processes & products Good understanding of ITIL Understanding of Network / IT / Telecommunication products and solutions.

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3.0 - 6.0 years

1 - 5 Lacs

Bengaluru

Work from Office

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Primary Skill Good inter communication skills with hand-on experience in C, SIP protocol & Linux commands/usages. Experience- 5+ Years

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4 - 9 years

15 - 30 Lacs

Bengaluru

Work from Office

Position: Cloud Backend Engineer Telecom domain Location Bangalore (Hybrid mode ) Experience level : 5 to 10 years Immediate joiners Please share your updated resumes to kjallepalli@innominds.com How You Will Contribute Lead the design and development of Voice Services over NB-IoT. Build and optimize Voice Gateway signalling components and media session setup. Implement CSFB-SS7 (I1 protocol) for integration with NTN carriers and 3GPP IMS Core. Develop scalable Voice Gateway Server with CSFB-I1 and SIP/SDP interworking functions. Integrate third-party SIP/SDP protocol stacks for seamless operation. Focus on optimizing voice services for low-bandwidth networks. Support thousands of SIP sessions with interworking to MNO SBC and IMS networks. Define and execute test cases, automation, and code coverage with QA teams. Oversee build and deployment processes using Jira, Jenkins, GCR/GKE. Ensure security best practices in development and deployment. Collaborate with platform engineering and cross-functional teams for streamlined development. Establish disciplined processes for timely, high-quality software delivery with robust testing. What We Look For 8+ years of experience in software development using OOP and microservices. Bachelor's or Master's degree in Computer Science, Engineering, or related field. Expertise in CSFB, I1, SIP signaling, and 3GPP IMS standards for telephony services. Skilled in building SIP-based solutions using SIP stacks for proxy clients and B2B servers. Hands-on experience with VoIMS and SIP/IMS network implementation. Proficient in tools like SIPP and FreeSWITCH for test environments. Programming expertise in C/C++, Go, or Java with strong SQL schema and query skills. Knowledge of stream processing (GCP Pub/Sub, Kafka) and REST API design. Experience with scalable distributed systems and horizontal scaling. Familiar with Kubernetes, Docker, Jenkins pipelines, and GCP tools. Strong understanding of code quality, performance metrics, and CI/CD tools (e.g., JMeter, Postman, Grafana, Prometheus). Collaborative team player with excellent communication skills. Please share details below for the next steps Fullname: Contact number Email id Current Company Reason for the change in the detailed How many companies worked with Current CTC. Expected CTC Any offers in hand / Pipeline Notice period Education details Current location Preferred location

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5 - 10 years

10 - 20 Lacs

Bengaluru

Remote

We have an great opportunity for the role of SIP Developer. Relevant Exp : 5+ Yrs Must-Have Skills: Strong experience with SIP protocol (INVITE, ACK, BYE, REGISTER, REFER, OPTIONS, etc.) Practical experience with SIPREC for recording VoIP calls. Solid development skills in JavaScript (Node.js). Experience working with SIP Servers (e.g., FreeSWITCH, Asterisk, Kamailio, OpenSIPS). Hands-on knowledge of WebRTC, RTP streams, and VoIP media handling. Experience building and consuming RESTful APIs. Familiarity with call flows, SIP traces analysis (using Wireshark, sngrep, or similar). Strong understanding of networking basics (UDP, TCP, NAT traversal, STUN/TURN). Ability to troubleshoot and debug complex telephony and media issues. Thanks and Regards, Harshali Dhobale iitjobs, Inc. Register for a global opportunity on the world's first & only Global Technology Job Portal: www.iitjobs.com Download our app on the Apple App Store and Google Play Store! Refer and earn 50,000!

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