Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Network Data Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Responsibilities  Maintain the client’s security and networking devices and upgrade when necessary  Providing support for other engineers on PA equipment/software  Cross train in-house to share knowledge and share work load  Provide support on client projects for Firewalls related Incident , Change & Problem tickets. This includes real time troubleshooting, documentation designed and installation rollouts & Monitoring.  Responsible for installation including Palo Alto Firewalls.  Provide support to project managers on security/network deployments, policy management, exceptions creation etc.  Suggest and detail design changes as and when needed  Documentation for the customers installations and provide continue service advice  Pro-actively review and maintain client infrastructure  Responding to emergency situations and performing effective troubleshooting during production outages  Working remotely or onsite as per business requirements Person Specification Essential  Palo Alto Networks Certified Network Security Engineer 7-8 (PCNSE7-8) certification preferred.  Data knowledge o Knowledge of protocols BGP, OSPF, EIGRP, SPT, TRUNKS, VLANs, Port-Channel, Static routing o Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping / QoS o Palo Alto Command line  Must have a good networking background and understanding  A high level of Palo Alto expertise in design, configuration, migrations, tuning and customisation of features  Thorough knowledge of Panorama, WildFire, Global Protect, and other Palo Alto features including and not limited to SSL decryption  Familiarity with Data Centre environment and hosted deployments/cloud  Experience of supporting clients remotely and face to face, along with experience of working with SIP providers  Experience with Wireshark or other protocol analysers  Excellent communication skills – both written and verbal  Must be flexible to work outside of business hours as per business requirements.  Needs to be able to remain calm under pressure and ensure a logical thought process is maintained. Show more Show less

Key Responsibilities RFP & Bid Management Expertise : Demonstrate a strong grasp of RFP analysis, meticulously managing bid submission workflows, and excelling in solution storytelling to articulate complex technical and business value propositions clearly and persuasively during the presales and proposal stages. Comprehensive Project Lifecycle Management : Drive projects through all phases, from initiation to closure, with an excellent understanding and practical application of project lifecycle documentation (e.g , Software Requirement Specifications (SRS), Statements of Work (SoW), Risk Logs, Change Management Plans, Test Plans, Deployment Guides). Technical Domain Oversight Leverage a strong understanding of various IT technical domains to effectively manage technical teams and make informed decisions. This includes Linux/Unix-based IT systems, advanced Cloud concepts (IaaS, PaaS, SaaS across AWS, Azure, GCP), and VoIP/Telecom basics (SIP, RTP, network protocols). Cross-Functional Technical Understanding: Possess a solid grasp of fundamental architectural principles, including network architecture (LAN/WAN, security, firewalls), virtualization technologies (VMware, Hyper-V), containerization (Docker, Kubernetes), database concepts (SQL, NoSQL), and CI/CD pipelines. Strategic Communication & Stakeholder Engagement: Exhibit exceptional communication skills (both written and verbal), tailoring your approach to effectively engage and manage expectations across a broad spectrum of audiences, including highly technical teams, senior executive leadership, external bureaucratic entities, and client project teams. Complex Multitasking & Prioritization: Expertly multitask across multiple simultaneous clients, demanding deadlines, and varied technical domains, ensuring all projects remain on track, within scope, and aligned with strategic objectives. Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, particularly those with technical implications, and ensure timely escalation and resolution. Quality Assurance & Governance: Champion project quality, adherence to engineering best practices, and governance frameworks throughout the project lifecycle. Team Leadership & Collaboration: Foster a collaborative and high-performing team environment, guiding technical teams and external partners toward common goals. Required Skills & Qualifications 5-8 years of proven working experience as a Project Manager in the IT, Telecommunications, or System Integration sectors. Excellent understanding and hands-on experience with project lifecycle documentation (SRS, SoW, Risk Logs, etc. Solid Technical Background Hands-on experience with Linux/Unix-based IT systems. In-depth understanding of Cloud concepts (IaaS, PaaS, SaaS), with familiarity across major platforms like AWS, Azure, and/or GCP. Knowledge of VoIP/Telecom basics (SIP, RTP, network protocols, softswitches). Understanding of network architecture and security principles. Exposure to virtualization (VMware, Hyper-V) and containerization technologies (Docker, Kubernetes). Basic knowledge of database technologies (SQL, NoSQL) and their integration. Familiarity with DevOps principles and CI/CD pipelines. Skilled in communication (written + verbal) for technical, executive, and bureaucratic audiences. Demonstrated ability to multitask across multiple clients, deadlines, and technical domains. Strong organizational skills, meticulous attention to detail, and a proactive problem-solving approach. Proficiency in industry-standard project management tools (e.g , Jira, Asana, Microsoft Project, Confluence). Bachelor's degree in Computer Science, or a related technical field. PMP, PRINCE2, or Agile certifications are highly preferred (ref:hirist.tech) Show more Show less

hackajob is collaborating with Wipro to connect them with exceptional tech professionals for this role. Title: Couchbase Database Administrator Requisition ID: 59729 City: Mumbai Country/Region: IN Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Responsibilities Job Description Couchbase Installation and Cluster Setup in production environment. Couchbase Administration. Database Backup and Recovery. Couchbase Index creation, Management, Tuning. Couchbase Architecture and concepts. Security in Couchbase/Security patch applying. Troubleshoot a Couchbase cluster for common configuration issues. Managing Cross Datacentre Replication (XDCR). Performance Monitoring. Couchbase architecture design ownership suggest best practices. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Couchbase . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Virtual Relationship Manager Business: Retail Banking Function/ Department: Retail Liabilities Place of Work: Sales hub Roles & Responsibilities '-Responsible for deepening customer relationships to increase customer relationship value Responsible for driving quality engagements over call with customers by following industry best practices '- Responsible for increasing mobile banking adoption and drive initial login on Optimus app '-CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio '- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Secondary Responsibilities '- Assist audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Key Success Metrics 'Individual Contribution : CASA Growth, Fee Income Growth, NTB Customer IDs, Net Promoter Score(NPS) % customers Optimus download, #products per customer (PPC), #cross-sell (assets products), %increase in avg ORV, #customers upgraded to RB program, #family/groups created Show more Show less

ONLY FEMALES REQUIRED ( Apply Only if Serious about making Career) Want to Learn new skills and Enhance your Personality? Looking to Start your Career ? Don't worry Get Trained and Certified and start a Career with us ? For Teachers- SIP Academy India is inviting Young Ladies to become Intern later will be taken as Course Instructors(CI) to train Children for their Centre in Sunny Enclave/Model Town, Kharar/Greater Mohali, Punjab No Teaching Experience Required. Flexible Working Hours. Teacher Training with Certification will be provided on Pay and Earn Basis by SIP Academy. Basic Communication skills and love for children is a must. Willing to work on weekends. We have Monday as weekly off. Job Type: Full-time Salary: ₹6,000.00 - ₹12,500.00 per month Benefits: Flexible schedule Schedule: Day shift Evening shift Weekend availability Supplemental pay types: Commission pay Performance bonus COVID-19 considerations: Candidate should be Vaccinated with both doses. Education: Minimum Graduation/Diploma (Preferred) Freshers Can also Apply Language: English,Hindi, (Preferred) *Speak with the employer* +91 9853098130 www.sipacademyindia.com Job Types: Part-time, Fresher Pay: ₹6,000.00 - ₹12,500.00 per month Expected hours: 25 per week Benefits: Flexible schedule Schedule: Day shift Evening shift Weekend availability Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Kharar, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: total work: 1 year (Preferred) Teaching: 1 year (Preferred) Making lesson plans: 1 year (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 15/06/2025

Key Responsibilities Develop and configure Amazon Connect components including contact flows routing profiles queues and agent hierarchies Integrate Connect with AWS Lambda Lex DynamoDB and S3 to support dynamic intelligent IVR solutions Build and manage API integrations with thirdparty systems such as CRMs ticketing platforms and messaging services Participate in designing scalable reliable and secure voice and chat solutions Troubleshoot and optimize performance issues across contact center systems Collaborate with crossfunctional teams to gather requirements and translate them into technical solutions Contribute to code reviews technical documentation and unit testing Support DevOps practices including CICD automation and deployment pipelines Required Skills Solid handson experience with Amazon Connect contact flows and call routing logic Proficiency in AWS Lambda Nodejs or Python CloudWatch and DynamoDB Experience integrating Lex bots for IVR and chat automation Strong understanding of telephony concepts SIP and call queues Knowledge of REST APIs JSON and secure authentication methods OAuth JWT Good debugging problemsolving and analytical skills Familiarity with Agile software development and ticketing tools Jira Confluence Candidate//'s Profile : Experience : 6-8 yea Mandatory Skills : Node.js,React,Amazon Connect Preferred Skills AWS Certification Developer Associate or equivalent Experience with Salesforce Zendesk or ServiceNow integrations Exposure to chatbots voice assistants or conversational AI frameworks Experience with infrastructure as code tools like Terraform or AWS CDK Familiarity with realtime reporting analytics or dashboard tools Experience working in multiregion cloud environments for high availability

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 13, 2025 Job number 1830803 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Jobs Roles & Responsibilities: Content creation: Your primary goal is to help the business heads prepare high-impact content for each class. This includes, but is not limited to, coordinating with top educators to prepare teaching aids for live classes, creating compelling, visual representations of core concepts, preparing after-school assignments, ready reckoners, quizzes and more. Content standardization: You will need to define and enforce standards for quality of content that is presented and/or shared to learners for every class. It is critical that we have a robust quality check process and ensure that no explicit content makes its way to our learners. Organizational effectiveness: Help incubate / refine and run essential systems and processes related to content for the K-12 category. Sense and implement opportunities for process improvements. Strategic initiatives : Guide the organization on new, innovative ideas to improve the learner experience. Generates results from the students studying in our Franchise and SIP centres. Ensure smooth Faculty management and students feedback process. Conduct regular Seminar/Webinar for the students along with the star faculty of Motion. Manage and motivate the academics team and meets the deadline. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 15/06/2025

Work experience: 3-6 years Budget is 7 Lac Max Notice period: Immediate to 30days. Linux Ø Install, configure, and maintain Linux servers (Red Hat, CentOS, Ubuntu, Amazon Linux). Ø Linux OS through Network and Kick Start Installation Ø Manage system updates, patch management, kernel upgrades. Ø Create and manage user accounts, file systems, permissions, and storage. Ø Write shell scripts (Bash, Python) for task automation. Ø Monitor server performance and troubleshoot hardware/software issues. Ø Handle incident management, root cause analysis, and preventive maintenance. Ø Implement and manage backup solutions (rsync, cron jobs, snapshot backups). Ø Harden servers by configuring firewalls (iptables, firewalld), securing SSH, and managing SELinux. Ø Configure and troubleshoot networking services (DNS, DHCP, FTP, HTTP, NFS, Samba). Ø Work on virtualization and cloud technologies (AWS EC2, VPC, S3, RDS basics if required). Ø Maintain detailed documentation of system configuration and procedures. Ø Implement and configure APACHE & Tomcat web server with open SSL on Linux. Ø SWAP Space Management. Ø LVM (extending, reducing, removing and merging), Backup and Restoration. Amazon Web Services Ø AWS Infrastructure Management : Provision and manage cloud resources like EC2, S3, RDS, VPC, IAM, EKS, Lambda. Ø Cloud Architecture : Design and implement secure, scalable, and reliable cloud solutions. Ø Automation and IaC : Automate deployments using tools like Terraform, CloudFormation, or AWS CDK. Ø Security Management : Configure IAM roles, security groups, encryption (KMS), and enforce best security practices. Ø Monitoring and Optimization : Monitor cloud resources with CloudWatch, X-Ray, and optimize for cost and performance. Ø Backup and Disaster Recovery : Set up data backups (S3, Glacier, EBS snapshots) and design DR strategies. Ø CI/CD Implementation : Build and maintain CI/CD pipelines using AWS services (CodePipeline, CodeBuild) or Jenkins, GitLab,GitHub. Ø Networking : Manage VPCs, Subnets, Internet Gateways, NAT, VPNs, Route53 DNS configurations. Ø Troubleshooting and Support : Identify and fix cloud resource issues, perform root cause analysis. Ø Migration Projects : Migrate on-premises servers, databases, and applications to AWS. Windows Server and Azure: Ø Active Directory: Implementation, Migration, Managing and troubleshooting. Ø Deep knowledge on DHCP Server Ø Deep knowledge in Patch management Ø Troubleshooting Windows operating System Ø Decent knowledge in Azure (Creation of VMs, configuring network rules, Migration, Managing and troubleshooting) Ø Deep knowledge in VMware ESXi (Upgrading the server firmware, creation of VMs, Managing backups, monitoring etc) Networking: Ø Knowledge on IP Addressing, NAT, P2P protocols, SSL and IPsec VPNS etc Ø Deep knowledge in VPN Ø Knowledge in MVoIP, VMs, SIP PRI and Lease Line. Ø Monitoring the Network bandwidth and maintaining the stability Ø Configuring Switch and Routers Ø Troubleshooting Network Devices Ø Must be able to work on Cisco Meraki Access Point devices Firewall & Endpoint Security: Ø Decent knowledge in Fortinet Firewalls which includes creating Objects, Routing, creating Rules and monitoring etc. Ø Decent knowledge in CrowdStrike Ø Knowledge in Vulnerability and assessment Office365 Ø Deep knowledge in Office365 (Creation of mail, Backup and archive, Security rules, Security Filters, Creation of Distribution list etc) Ø Knowledge in MX, TX and other records Ø Deep knowledge in Office365 Apps like Teams, Outlook, Excel etc Ø SharePoint management Other Tasks: Ø Hardware Servicing Laptops and desktops Ø Maintaining Asset inventory up to date. Ø Managing the utility invoices. Ø Handling L1 and L2 troubleshooting Ø Vendor Management Ø Handling application related issues Ø Website hosting and monitoring Ø Tracking all Software licenses, Cloud Service renewal period and ensue they are renewed on time. Ø Monitoring, managing and troubleshooting servers. Ø Knowledge in NAS Ø Knowledge in EndPoint Central tool and Ticketing tool. Show more Show less

Job Requirements Job Title: Female Telecaller Company Name: Cpositive Location: Aluva, Kerala (Remote) Salary: ₹5,000 per month Employment Type: Full-time Job Description Are you a talented communicator with a passion for helping others? Join our team at Cpositive as a Female Telecaller in a work-from-home position. As a telecaller, you will play a crucial role in our trading, insurance, mutual funds, SIP, and career counseling services for college students. No sales targets involved - your primary focus will be on marketing and after-sales support. We will provide training to ensure your success in the role, and you will have the opportunity to work with leads provided by us. FAQs Q: What will be my daily call duration target? A: Staff members are expected to have a daily two-hour call duration target related to office work. Q: Will I be eligible for incentives? A: Yes, as a staff member, you will have incentives based on your performance. Q: Do I need to collect a mobile/SIM card from Aluva? A: Yes, you will be required to come to Aluva to collect the mobile/SIM card. We will reimburse the recharge amount along with your salary. The SIM card can be destroyed once you stop working with us. Q: What are the working hours? A: Staff members should be available to attend our clients' incoming calls from 9 AM to 9 PM, Monday to Saturday. Benefits & Perks Work from home Qualifications Higher Secondary (12th Pass) (Required) Telemarketing: 1 year (Required) English (Required) Malayalam (Required) Tamil (Required) Hindi (Required) Ready to join our team? Apply now for the Female Telecaller position by contacting us at +91 7736927722. Show more Show less

The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Job Description 8+ years of experience in Java and AngularJS development in telecom systems on OSS and BSS applications. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. Strong experience in multithreading, performance tuning, and real-time systems. Knowledge of cloud-based VoIP solutions (AWS, Kubernetes, Docker, OpenStack) is a plus. Experience with SDN for network traffic engineering is a bonus. Integrate location-based routing (LoST, PIDF-LO, HELD) Implement XMPP-based messaging for real-time emergency communications. Secure telecom protocols using TLS, IPsec, HTTPS. Collaborate with GIS teams to support geospatial call routing. Maintain and optimize low-latency, high-availability telecom systems Familiarity with SS7, ISUP, and PSTN to IP transition. Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). Familiarity with services regulations (FCC, NENA, EENA). Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos Show more Show less

Company Description Welcome to Glasafe, where we redefine everyday living with a touch of elegance. As a premium lifestyle brand, Glasafe is dedicated to elevating daily experiences into extraordinary moments. Our stylish glassware products blend quality and durability with confident design, ensuring each occasion stands out. From enjoying a sip of your favorite drink to storing meals and kitchen essentials, Glasafe transforms the ordinary into the extraordinary. Role Description This is a full-time role for a Customer Experience Executive located on-site in the Greater Kolkata Area. The Customer Experience Executive will be responsible for delivering exceptional customer service, managing customer interactions, and ensuring customer satisfaction. Daily tasks include - 1. Handling customer inquiries 2. Resolving issues 3. Providing support through effective communication and problem-solving. 4. Handling Day to Day D2C related operations with the help of Warehouse managers. 5. Collect and analyze customer feedback to improve service quality and enhance the overall customer experience. Qualifications Skills in Customer Satisfaction and Customer Service Strong Analytical Skills for evaluating and improving customer experiences Experience in Customer Support and handling customer inquiries Excellent Communication skills for dealing with customers effectively Ability to work independently and as part of a team Relevant experience in a customer-facing role is a plus Bachelor's degree in Business, Marketing, or a related field Show more Show less

Dear Candidate, Were Hiring: Relationship Manager HNI Client Handling | Leading Private Bank Position: Relationship Manager Grade: AM/DM Experience Required: 2+ Years in CASA, Relationship Management Portfolio Handling Location: Delhi/NCR, Pune, Chennai, Bangalore Role Overview We are looking for an experienced Relationship Manager (Branch Banking) portfolios management for a reputed private sector bank . The ideal candidate will be responsible for delivering customized financial solutions, growing the liability and investment book. Key Responsibilities 1 Portfolio Management regularly contacting and meeting portfolio clients. Profiling the clients and cross selling various products 2 A cquiring new relationships through references and catchment mapping 3 Sourcing Family a/cs to strengthe n and enhance the relationship 4 Cross selling various engagement products- FD, RD, SIP, Locker, debit and credit cards ad this is an entry level segment 5 D eepening of Portfo lio by cross selling various revenue products like Assets, TPP and Liabilities 6 Ensuring the customers are meeting the criteria for relationships sourcing quality a/cs 7 Achieving CASA and Total Deposit targets set for the RM 8 Fee Revenue Fee revenue targets to be met by cross selling multiple product lines to all customers 9 Mandatory certifications (AMFI and IRDA) and other internal training modules to be completed 10 Channel penetration like netbanking, mobile banking, Bill payments , SI registrations and ASBA setup How To Apply Send your updated resume to: recruiter4.spbcgroup@gmail.com Contact Hemlata at 9315128588 for more information. Join a dynamic team and take the next step in your career! This job is provided by Shine.com Show more Show less

Dear Candidate, Were Hiring: Relationship Manager HNI Client Handling | Leading Private Bank Position: Relationship Manager Grade: AM/DM Experience Required: 2+ Years in CASA, Relationship Management Portfolio Handling Location: Delhi/NCR, Pune, Chennai, Bangalore Role Overview We are looking for an experienced Relationship Manager (Branch Banking) portfolios management for a reputed private sector bank . The ideal candidate will be responsible for delivering customized financial solutions, growing the liability and investment book. Key Responsibilities 1 Portfolio Management regularly contacting and meeting portfolio clients. Profiling the clients and cross selling various products 2 A cquiring new relationships through references and catchment mapping 3 Sourcing Family a/cs to strengthe n and enhance the relationship 4 Cross selling various engagement products- FD, RD, SIP, Locker, debit and credit cards ad this is an entry level segment 5 D eepening of Portfo lio by cross selling various revenue products like Assets, TPP and Liabilities 6 Ensuring the customers are meeting the criteria for relationships sourcing quality a/cs 7 Achieving CASA and Total Deposit targets set for the RM 8 Fee Revenue Fee revenue targets to be met by cross selling multiple product lines to all customers 9 Mandatory certifications (AMFI and IRDA) and other internal training modules to be completed 10 Channel penetration like netbanking, mobile banking, Bill payments , SI registrations and ASBA setup How To Apply Send your updated resume to: recruiter4.spbcgroup@gmail.com Contact Hemlata at 9315128588 for more information. Join a dynamic team and take the next step in your career! This job is provided by Shine.com Show more Show less

Job Requirements Job Requirements Role / Job Title: Elite Banker-First Wealth Function/Department: Retail Liabilities Job Purpose VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive remittances, mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. NR VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell. Roles & Responsibilities Responsible for deepening customer relationships to increase customer relationship value. Acquisition of NR accounts and generating referrals from existing customers Ensuring remittances in all managed & sourced accounts Responsible for driving quality engagements over call with customers by following industry best practices. Responsible for increasing adoption of digital platforms like mobile banking and drive initial login on Optimus app. Value builds up and increases in 'Product Holding Per Customer' within mapped portfolio. Responsible for cross-selling of pre-approved products such as Credit Card and other offers to increase products per customer. Ensure all customer profiling for mapped customers and present them with suitable banking products as per their need and requirement. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Ensure strict adherence to the bank policies and compliance. Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program. Secondary Responsibilities Assist audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 2-5 years of relevant experience in Banking or allied Business. Show more Show less

Pan India Experience : 8-15 years Mandatory skill - Amazon connect, AWS Lambda Amazon Web service, Amazon Connect, Service Cloud Voice Architect with 8 -15 years’ experience. Experience with Amazon Connect (Contact flows, queues, routing profile) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) Amazon Kinesis (for call analytics and streaming) Amazon S3 (Storage) Amazon DynamoDB CloudWatch IAM Lead the end-to-end implementation and configuration of Amazon Connect Proficiency in programming scripting Java Script, Nodejs Familiarity with CRM integrations especially Salesforce Service Cloud Voice. Experience to design develop and implement scalable and reliable cloud based contact center solutions using Amazon Connect and AWS ecosystem services. Design and deployments of contact center setup using CI/CD pipelines or Terraform. Design and deployment experience in REST APIs and integration frameworks. Experience of telephony concepts SIP DID ACD IVR CTI AWS Certified Solutions Architect or Amazon Connect certification if you are interested then please share your resume directly with Shipra.Sharma@ltimindtree.com Show more Show less

Date Posted: 2025-06-03 Country: India Location: 304, Capital Tower, Block A, Fraser Road, Patna - 800001 (Bihar), India To carry on the NE Sales operations Generating enquires and finalization of orders, Contract Management, Supporting sales and marketing functions, Forecasting and target setting. Meeting customers, architects and consultants to assess their requirements, Developing and increasing customer database. Preparing and maintaining Customer History Card for major customers, Establishing product strategy for allotted territory or account depending on market trend. Identifying and maintaining rapport with key persons in major customer organizations, Keeping customer informed, updated and equipped with product development and literature. Market survey, Knowing competitors, Generating and attending new inquiries, preparing sales negotiation data sheet. Preparing and submitting model elevator proposal, Preparing and submitting tenders, attending pre-bid meetings, tender opening, attending negotiation meeting. Follow up on proposals and tenders, Negotiation and finalizing of orders, Processing of orders received. Achieving minimum 90% target set for the year. Push for Gen2 bookings. Co-ordinate SIP meetings. Ensure customer visits as per guidelines for self and team. Ensure professionals are released in line with expected market. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms Show more Show less

ONLY FEMALES REQUIRED ( Apply Only if Serious about making Career) Want to Learn new skills and Enhance your Personality? Looking to Start your Career ? Don't worry Get Trained and Certified and start a Career with us ? For Teachers- SIP Academy India is inviting Young Ladies to become Intern later will be taken as Course Instructors(CI) to train Children for their Centre in Sunny Enclave/Model Town, Kharar/Greater Mohali, Punjab No Teaching Experience Required. Flexible Working Hours. Teacher Training with Certification will be provided on Pay and Earn Basis by SIP Academy. Basic Communication skills and love for children is a must. Willing to work on weekends. We have Monday as weekly off. Job Type: Full-time Salary: ₹6,000.00 - ₹12,500.00 per month Benefits: Flexible schedule Schedule: Day shift Evening shift Weekend availability Supplemental pay types: Commission pay Performance bonus COVID-19 considerations: Candidate should be Vaccinated with both doses. Education: Minimum Graduation/Diploma (Preferred) Freshers Can also Apply Language: English,Hindi, (Preferred) *Speak with the employer* +91 9853098130 www.sipacademyindia.com Job Types: Part-time, Fresher Pay: ₹6,000.00 - ₹12,500.00 per month Expected hours: 25 per week Benefits: Flexible schedule Schedule: Day shift Evening shift Weekend availability Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Kharar, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: total work: 1 year (Preferred) Teaching: 1 year (Preferred) Making lesson plans: 1 year (Preferred) Language: English (Preferred) Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 15/06/2025

About The Company Radiant Consumer Appliances Pvt. Ltd., the parent company of Café Desire , is a leader in the hot beverage vending industry , offering state-of-the-art coffee and tea vending machines along with premium-quality premixes. Since our inception, we have been revolutionizing workplaces by providing hassle-free, on-demand beverages that keep businesses running smoothly. With a strong presence across India and expanding globally, Café Desire is known for its commitment to quality, innovation, and customer satisfaction . Our customers range from small businesses to large enterprises, and our goal is to deliver joy in every sip . We are not just a brand; we are a community of passionate individuals dedicated to creating delightful customer experiences. If you’re looking for a career where your skills and enthusiasm will be valued, this is the place for you. Why Join Café Desire? A Culture of Growth: We believe in nurturing talent and providing continuous learning opportunities. Whether it’s skill enhancement, career progression, or leadership development, we empower our employees to reach their full potential. Work with a Market Leader: Café Desire is a trusted name in the beverage vending industry , serving thousands of customers across industries. By joining us, you become a part of a brand that is respected, innovative, and growing rapidly. Recognition & Rewards: We celebrate our employees’ achievements, big and small. Our performance-driven culture ensures that your hard work is recognized and rewarded. A Supportive Team: We foster a collaborative and positive work environment where teamwork, respect, and mutual support are at the core of our success. Bringing Joy in Every Sip: As part of Café Desire, you’ll contribute to enhancing workplace experiences for countless businesses by delivering high-quality products and excellent customer service. Career Growth Opportunities: We don’t just offer jobs; we offer careers ! If you're looking for stability, career advancement, and a company that values your ambitions , you’ve come to the right place. Be Part of Something Bigger: Join Café Desire and be part of a mission to redefine the way people enjoy their beverages, one cup at a time! The Role Key Responsibilities Make outbound sales calls to potential SME customers. Understand customer needs and effectively pitch Cafe Desire’s products. Explain product features, benefits, and pricing to convert leads into sales. Follow up with interested prospects and handle sales objections professionally. Maintain a detailed database of calls, leads, and conversions. Achieve and exceed weekly and monthly sales targets. Coordinate with internal teams for order processing and customer support. Maintain a high level of customer satisfaction and relationship building. Stay updated with product knowledge and sales techniques. Provide feedback to the team for continuous sales process improvement. Ideal Profile Requirements Minimum 1 year of experience in sales (preferably in telesales or B2C sales). Excellent communication and persuasive skills in English, Hindi, Telugu. Strong ability to handle objections and negotiate effectively. Confidence in closing deals over the phone. Proficiency in using CRM tools and maintaining lead records. Age below 30 and female candidates preferred. Must be an immediate joiner or serving notice period. Self-motivated, target-driven, and able to work under pressure. Strong organizational skills with the ability to multitask and prioritize. Prior experience in SME sales, B2B sales, consumer appliances or FMCG sales is a plus. What's on Offer? Attractive Salary & Benefits Opportunity to make a positive impact Opportunity within a company with a solid track record of performance Show more Show less

1) Responsible for Handling NRI Clients and achieve Revenue through Broking of - Equity, Derivatives, Commodity & Currency, and by cross-selling products like Mutual Funds, PMS, AIFs to existing acquired NRI clients of Dubai & other offshore location Desk. 2) Acquiring clients via Demat sourcing, enhancing, & upgrading the client relationship. 3) Profiling Clients & Suggesting financial products (Equity) to meet customer needs as per their risk appetite. 4) Coordinating with clients daily for Investment in Equity and other Wealth Products like Mutual Fund, PMS, SIPs, AIF etc to the existing set of customers, 5) Help customers to Execute trade online and place orders on behalf of customers. 6) Achieve healthy revenues without compromising on clients profitability. 7) Acquiring new clients through existing clients referrals. 8) Activating inactive clients through regular followups. 9) Regularly following-up with clients and handling their queries. 10) Keep abreast of micro & macroeconomic indicators, global & domestic financial markets and impact on stock movements. 11) Responsible for adding new NRI and HNI Clients 12) 3+ Years in NRI Dept promoting investment products like Mutual Funds, PMS, AIF, Equity Stock Broking , 2) NISM Series VIII (Equity derivatives) 13) Handling NRI Clients for Equity Broking 14) Domain Knowledge of Products like - Equity/ Stock Broking, PMS, Mutual Funds, AIF, Bonds 15) Experience in handling B2C Location: Hyderabad,Kolkata,Ahmedabad,Kochi,Coimbatore,Pune,Indore,Telangana, Delhi, Trivendrum, Vadodra

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Genesys PureConnect / Genesys Cloud telephony0 Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions Understand ITIL concepts and how to apply them effectively in the enterprise Have a thorough, working knowledge of the Agile project management paradigm Recognizing the importance of and being able to generate excellent documentation and diagrams Engaging in active listening and have effective written and verbal communication skills Demonstrating a proven ability to learn and grow through self-study Acting as a collaborative service provider to our internal and external customers Providing mentorship to junior team members and leading by example Thinking Enterprise and understand that every delivered solution must be consistent, redundant, standards compliant, well monitored, and thoroughly documented Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization : 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments 2+ years experience with Genesys Pure Cloud, both administrative and development tasks Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, Wallboards Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) Proven experience supporting contact center solutions and knowledge of best practices Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk groups, troubleshooting line cards, and similar work Familiarity with ServiceNow or other similar CMS / SKMS Genesys certificationsICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified Developer Bachelor s degree in an information technology related field or equivalent work experience

As a Senior Kamailio (VoIP) Developer, you must take complete ownership of supporting all VoIP infrastructure, debugging issues related to specific servers or software, or remote clients such as SIP devices (both virtual such as soft-phone or WebRTC client, and physical such as a desk phone or an on-premise PBX), and providing fixes. Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine or RTPProxy, and open source tools such as Wireshark, sngrep, and Homer Experience with High Availability, geographically redundant, and load-balanced applications of FreeSwitch and Kamailio, with Call Center functionality, Presence, and SIP Registrations Working FreeSWITCH carrier experience to handle 10,000+ concurrent calls Good knowledge of RTP Proxy and routed audio conferences concept where media would flow via free switch RTP Proxy FreeSWITCH - Listening to all events generated by Kamailio or events from FreeSwitch such as those exposed using esl/mod_event_socket Support customers during EST timezone during critical releases or emergency incidents 5+ yrs of supporting global VoIP services and/or applications on cloud-based servers. Expertise in SIP call flow analysis and debugging Expertise in setup and maintaining SIP-based monitoring, debugging, and alerting services Experience scripting call flow, dialplan, and custom routing with FreeSwitch using LUA and XML Experience in debugging Kamailio and Freeswitch-based applications is a must Good problem-solving and analytical skills Excellent written and verbal communication Experience working with open-source projects Exposure to SIP Carrier Integration Advanced Experience with cloud media infrastructure (load balancers, gateways, SBCs, STUN, TURN) Advanced Knowledge of all modern VoIP protocols/platforms including (SIP, RTP stack & SDP, RTCP, TCP, UDP, SIP, HTTPS, SSL/TLS) Working Knowledge of Network Usage Scenarios and understanding of Internet Traffic with the general flow of Routing, Ports, Firewalls, and Packet Flow Experience with any load testing tools for FreeSwitch/Kamailio to ensure scalability and acceptable minimum load tolerances, such as automated dialplan testing, calls per second testing (CPS), transcoding validation, and playback verification Working understanding and knowledge of codecs such as PCMU, G722, and Opus and how to efficiently transcode codecs, or optimize and prevent call quality issues by signal updates for optimized codec renegotiation Ability to create and maintain geo-redundant and highly available and optimized MySQL and/or PostgresSQL based database infrastructure (with working understanding of vertical and horizontal sharding) Excellent troubleshooting skills and working knowledge of IPTables, Fail2ban, wireshark, tcpdum, sipp Understanding of SIP security such as acceptable or unacceptable requests, and how to respond/honeypot Experience with containers and automation tools such as Kubernetes, Docker, Ansible, Jenkins, Nomad. Advanced working knowledge and experience to set up and maintain a geographically redundant and highly scalable SQL backend Working experience implementing and testing HA scenarios and automated fail-over tests Experience with CloudFlare products (such as WebSockets, SIP, and RTP over Magic Transit) Experience working with AWS, GCS Kubernetes is a plus Experience with Linux, open source tools and shell scripting Experience with video conferences and video transcoding is a plus Develop and maintain automation of code deployment (AWS, k8s, CI/CD, etc.) Experience with AMQP protocol with Kamailio and FreeSwitch (such as RabbitMQ / Kafka) Experience with real-time RTP processing for transcription and predictive response handling using internal applications or third party services Show more Show less

RVS iGlobal is seeking a Senior Unified Communications Engineer with a strong technical background and a passion for problem-solving to join their growing team. This role is integral to ensuring seamless communication solutions for a wide range of customers, delivering outstanding support and service. As a key escalation point within the Unified Communications (UC) support team, you will work closely with the broader Service Desk to deliver expert technical resolutions, mentor team members, and help drive continual improvement in service delivery. You will be responsible for resolving complex incidents, fulfilling service requests, and ensuring issues are handled efficiently and professionally. Location: Jammu and Gurugram (On-Site) Type: Full-Time Reports to: Unified Communications Team Lead / Service Desk Manager Department: Unified Communications / IT Services Requirements: Provide in-life technical support for a variety of customer voice solutions, including but not limited to: Mitel MiVoice Business and associated Mitel applications Microsoft Teams (Direct Routing) and AnywhereNow AudioCodes Mediant SBCs and SIP Trunking via the client’s Core Voice Network 3CX (on-premise and cloud-based) Identify recurring technical trends and implement changes to enhance customer satisfaction. Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload. Liaise with third-party vendors and escalate issues when necessary. Contribute to continuous improvement initiatives, including the automation of manual processes. Provide technical mentorship and support to junior engineers within the UC team. Skills & Experience Required: Demonstrable experience in Unified Communications, including installation, configuration, and support of: Contact Centres, Voicemail Servers, and Softphone/UC environments. Solid understanding of networking fundamentals: Routing & Switching, Firewalls, Quality of Service. Strong knowledge of voice and networking protocols: SIP, RTP/RTCP, DHCP, DNS. Advanced problem-solving and troubleshooting skills. Exceptional verbal and written communication skills with the ability to simplify complex technical issues. Excellent time management, organisational and planning abilities to manage concurrent issues and tasks effectively. Experience supporting Service Desk operations and familiarity with ITIL best practices. Experience using ServiceNow or other ITSM platforms is desirable. Preferred Qualifications: ITIL certification (Foundation or higher) Vendor certifications related to Mitel, AudioCodes, Microsoft Teams, or 3CX are a plus Network-related certifications (e.g., CompTIA Network+, Cisco CCNA) are advantageous What You’ll Get? The opportunity to work with a skilled team of professionals in a fast-paced, customer-focused environment. A chance to contribute meaningfully to process improvements and technical innovations. Support for ongoing professional development and technical certifications. Benefits: · Annual Bonus · Provident Fund · Performance bonuses · Employee's State Insurance Corporation · Medical Insurance · Night Allowances · Pick and Drop facilities (Only for Female Staff) · Day outs for Staff · Team Lunches · Maternity/Paternity leaves · Retirement Benefits · National and International tour packages after successful completion of service as per company policies · Paid Time Off · Flexible work schedules and workplace perks like on-site snacks · Flexible working · Salary reviews are subject to annual performance/annual appraisal reviews NOTE: Only shortlisted profiles will be contacted Show more Show less