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1.0 - 3.0 years
25 - 30 Lacs
Pune
Work from Office
Functional Manual Testers execute manual testing to validate the business functionality of mobile telecom applications This role focuses on ensuring that OSS/BSS, CRM, billing, and network applications meet user and business requirements This role involves understanding functional requirements, designing test cases, and identifying and reporting defects Key Responsibilities: Test Case Execution: Design and execute manual test cases according to test plans and scripts Verify system behavior against functional requirements of mobile telco systems Perform exploratory, smoke, and regression testing to identify defects Collaborate with domain SMEs and Test Leads to ensure comprehensive functional coverage Validate integration between telecom systems (e g , CRM to billing, OSS to BSS) Work with telecom protocols such as SIP, RTP, SS7, Diameter, and SCTP Use protocol analyzers like Wireshark for debugging and validation Test Data Preparation: Prepare and maintain test data for test execution Ensure data quality and consistency Support user acceptance testing (UAT) by preparing test data and environments Test Environment Setup: Set up and configure test environments Install and configure necessary software and hardware Defect Tracking and Reporting: Log and track defects using defect tracking tools like Jira or Bugzilla, ensuring timely resolution Provide clear and concise defect reports Work with development teams and operations teams to resolve defects promptly Collaboration Collaborate with development and product teams to refine requirements and ensure test alignment with project goals, and timely delivery Lead and mentor junior testers, sharing knowledge and best practices Collaborate with product teams and operations to identify opportunities for process improvement Provide regular updates on testing progress, risks, and issues Key Expertise / Knowledge: In-depth knowledge of functional
Posted 2 weeks ago
2.0 years
0 Lacs
India
On-site
Role: CCaaS Implementation Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: The CCaaS Implementation Consultant ensures Client customers receive the best onboarding experience and value by effectively deploying Client software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Technical Skills (candidate should have at least any 1 experience from below): 2+ Years of experience deploying Voice and Non-Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Should have knowledge in CTI or Voice recording products. Expérience on VOIP, Dialer, ACD, IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. Experience with telecom, call centre integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and JavaScript. Show more Show less
Posted 2 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Surat
Work from Office
* Generating leads. * Meeting with the leads provided by the company. * Acquisition of new Authorised Person/ Sub-brokers/ Business Associates/ Channel Partners * Business establishment support to the existing Authorised Persons * Revenue Generation * Business proposal explanation to the prospects. * Customization of business proposal according to the needs of the prospects. * Real time updation of CRM.
Posted 2 weeks ago
2.0 - 7.0 years
5 - 9 Lacs
Thane, Navi Mumbai
Work from Office
Direct Responsibilities : Responsible for gathering assets for investment productssuch as mutual funds, PMS, AIF, Corporate FD, Investiger, SGB, Insurance and other products launched from time to time. Would be responsible for achieving Net Equalized Assets collected (LS) targets for mapped book. Create an incremental SIP Book Will be responsible for achieving New Business development targets by reactivating / activating new client Ensure all clients are met on a regular basis.Ensure connect with all mapped Asset clients of the branch and increase the AUM, SIP Flow & Revenue from the mapped book. Contributing Responsibilities : To acquire new clients and activate them with asset collection. Ensure 2-3 client meetings are done per day within your territory.
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Nutanix Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Cohesity . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
3.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Responsibility to Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Responsible for development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA Excellent verbal and written communication Experience with various IT / Security technologies- Including Active Directory, DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy, PKI Preferred: PAM technology certifications Security domain certification Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 4-6 yrs of exp, 3 + yrs of relevant experience Candidate should have 3 + years of experience implementation or shadow PAM projects (CyberArk) Experience in implementation or Shadow at least two PAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and application support Experience in integrating various platforms with Cyber-Ark, such as Windows servers, UNIX servers, Databases, and networking Devices Experience in on boarding of various platform accounts in Cyber-Ark Preferred technical and professional experience Experience in creating and Managing Safes, platforms and CPM policy management or redistribution. Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Good knowledge on development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA
Posted 2 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP FIORI/Gateway architecture Good to have skills : SAP UI5 DevelopmentMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify system issues and provide timely resolutions.- Collaborate with cross-functional teams to address technical challenges.- Develop and maintain documentation for troubleshooting procedures.- Participate in on-call rotation to address system emergencies.- Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture.- Good To Have Skills: Experience with SAP UI5 Development.- Strong understanding of SAP FIORI/Gateway architecture principles.- Knowledge of SAP Fiori app development and customization.- Experience in troubleshooting and resolving SAP Fiori/Gateway related issues. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP FIORI/Gateway architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
7.0 - 11.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Senior Campaign Engineer What are we looking for Candidate should be a graduateMinimum 5 years of Email Marketing Experience. Minimum 5 years of experience of working on MOS products:particularly Word, PowerPoint, Excel & Outlook. Strong analytical knowledge in the marketing space. Impeccable time management and communication skillsProject and Client (Brand team) management experience is a must. Demonstrated ability to understand customer needs and requirements; ability to proactively engage customer in the course of project management. MOS Experience working on Team reports, Excel, Word and PPTStrong verbal and written communication skillsStrong listening skillsExcellent customer service skills and experience in customer facing role. Able to work in a highly dynamic environment and able to multi-task. Working knowledge of how a Database works which can be leveraged for Email Marketing Programmes is a must. Minimum 4 years working knowledge of SFMCIntimate knowledge of Email Marketing Best Practices and trends. Roles and Responsibilities: Individual will be responsible to manage the Email Campaign TeamIndividual will be responsible to ensure all deliverables for the team are completed with specified quality standards and deployed within timelinesManage team utilization and Forecast for future campaignsIndividual will be responsible to manage Email Marketing requests received via email/phone/ Teams/ WorkfrontManage the communications with the Onshore team and delegate campaigns and tasks with the Offshore teamManage end-to-end email campaign process for Pharma industryQA the campaign to ensure 100% accuracyIndividual is needed to complete tasks (deploy emails, Generate Distribution list, manage calls with the project managers) on time and error-free. Ensure progress, issues and agreements are properly documented and acted upon. Follow transactions/issues tracking mechanism and capture all the details required on the tracking tool Qualification Any Graduation
Posted 2 weeks ago
2.0 - 3.0 years
2 - 3 Lacs
Manesar
Work from Office
plastic Injection Molding. Knowledge about production process. Line balancing, cycle time and other operation of production. SIP, SOP, PPAP etc. Defect handling. Fixture & Breakdown management. IATF 16949:2016 / ISO Rejection & Overtaken control
Posted 2 weeks ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
1. Impact on End Results Contribution At highest specialist level, working with internal JT architects, helping to drive simplicity / automation / digitisation and security in low level design and implementation of new and existing operational networks / platforms / systems and services. Financial responsibility Provide costs, materials and timescales to the Network Deliver Manager for any necessary changes to Networks / Platforms / Systems in order to meet capacity, obsolescence, migration and security requirements. Price solutions, hardware and support while working within time and financial budgets agreed by Network Delivery Manage. Provide expert’s view on financial aspects, into the formulation of Business cases and Impact Assessments. People responsibility Liaise directly with Solution architects and vendors to size key resource requirements to establish appropriate low level design capacity sizing. Mentoring of other TCTS resources as appropriate. Key accountabilities Deliver and implement low level network designs to point of NRFU, incl associated service toolsets Transition of network / platform / service knowledge and toolsets into operation and maintenance, including involvement of (senior) network engineers early on in the implementation stage Provide highest level subject matter expertise, both internally and externally, for strategic inputs, busines cases, problem investigation / resolution and compliance Assume Technical Lead in projects predominantly within own technology vertical, representing virtual NDA team in general updates and meetings Provide detailed handover documentation to support for the SRE build team across multiple workstreams within various projects 2. Knowledge, Skills & Experience Expert experience in administering Linux operating systems, an in-depth understanding of associated open-source monitoring, management, deployment and reporting tools and an in-depth understanding of Windows operating systems An in-depth understanding of ISP services / protocols /network concepts (including IP, TCP, DNS, Mail, HTTP(s), routing, switching concepts, load balancers, layer 7 firewalls etc). An in-depth understanding of other vituallisation platforms (including VMware EXSi , Azure Stack Hub, Azure HCI etc). Experience working to company security policy compliance as well as industry standard certifications such as ISO 27001. Strong scripting/automation capability such as: Bash, PHP, Python, Perl etc. Previous extensive ‘hands on’ experience in Operation and Build of Linux Networks / Platforms / Services and a good level of design experience, with a mindset of simplicity, automation, digitisation and security. A working understanding of service provider technologies relevant to the technology vertical and working knowledge of concepts in other technology verticals. (For example, IP service provider technologies and applications such as eVPN, Segment Routing, BGP, DDoS, DNS, Ipv4, Ipv6, SIP, IPSEC, GRE, L2TP tunnelling techniques, SDN and NFV). Ability to design and implement networks / platforms / services relevant to the technology vertical and working knowledge of impacts and integrations into other technology verticals. Must establish and maintain an in-depth knowledge of current and future technologies in order to contribute to the identification of advances and improvements in Networking and Platforms, with associated security elements. Experience in constructing and reviewing quotes and/or proposals and the relevant numerical skills in order to technically size network / platform / system load capacity requirements. Good level of awareness and current understanding of process, procedure and governance and required, own and team, and contributions to Change Management. 3. Problem Solving Design and implement networks in the most cost-efficient manner through the careful selection of new equipment and the reuse of existing equipment where possible. Provide expert technical advice and guidance to (senior) engineers, in order to help them resolve problems or help complete complex deployments 4. Decision Making Make technical design decisions for new networks and services based on experience, knowledge, and research. A great deal of autonomy is granted with regards to completing tasks / projects e.g. build of new networks, replacement of network equipment, and expansion of current networks. Engage, articulate and take balanced decisions. 5. Planning & Organising Work to timescales relevant to priority and urgency of task / project, ranging from days to months. Most work is through participation in and running projects activities, and some through Line manager and across operations. Work closely with Network Deployment Manager in planning and organising own resources within designated timescales e.g. technical integration, migration of services following company acquisitions etc. Most tasks / projects do require a high degree of planning and coordination as they are heavily service impacting e.g. crucial network / platform / system expansion, core node upgrades, roll-out of new, or change to existing, systems or services etc. 6. Influencing & Relationships Maintain strong relationship with other Networks and System Design Architects as part of a strong and united virtual Design Architect team across Networks Maintain strong relationships and Influence the co-operation of peers, direct lines and key contributors through initiatives such as business partnering. Good stakeholder management, in particular gaining credibility with peers and direct line of reports in an organisation. Maintain strong influence on projects requiring specialist low level technology contribution. Conduct structured technical solution peer reviews, provide positive critiques / guidance. Provide mentorship to aid the development of technical knowledge and skills of other TCTS resources. 7. Communication Effectively communicate with team, other teams, customers, 3rd party contractors, suppliers, etc. Provide a confident and proactive face to other internal departments and external agents or clients. Sign up and contribute to the discussions of work related peer groups, networks, forums via social media and/or online. Routinely provide design, project, process, procedural and reporting documentation. Show more Show less
Posted 2 weeks ago
4.0 - 8.0 years
2 - 7 Lacs
Shamirpet, Hyderabad
Work from Office
Greetings From SP Accure Labs!!! We are conducting Walk-In Interview for Production Injectables formulation department for Compounding Chemist on 30/05/2025 Friday @ our Shamirpet Plant facility. Roles and Responsibilities Conduct quality control tests on injectable products using techniques such as SIP, CIP, TOFFLON, PFS, ISOLATORS, LYOPHILIZATION. Ensure compliance with cGMP guidelines during production activities. Department - Production Role - Compounding activities like CIP, SIP Mixing & Filling Vessels. Desired Candidate Profile 4-8 years of experience in a similar role with (M.Pharmacy, M.Sc, B.Pharma / B.Sc). Strong understanding of chemistry principles applied to pharmaceuticals. Proficiency in compounding, parenteral production, sterile processing, and lyophilization techniques. Experience working with injectable products including oncology treatments. Thanks & Regards, Archana Reddy Team HR
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
About FedEx: Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding experiences our customers expect. Under limited supervision, define processes, and create project level architectures for specific applications. Working with business and data architects, evaluate products and projects to ensure congruency with strategic initiatives and industry trends and provide technical advice to resolve production problems. Requirements: Liaison to our business architect to Plan, design, implement, and support IP-based call center solutions. Develop and implement the technical architecture and physical design of the network. Analyse the existing voice and data networks and recommend solutions. Participate in various projects intended to continually improve/upgrade converge of Telephony platform. Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes. in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers. Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks. Provide expertise API Integration and Data flows. Mentor team members in Cloud Native Build and Technical Tenants working experience in Agile methodologies Have ability to explain complex technical solutions to non-technical stakeholders Good understanding and ability of stakeholder management Escalation points for Blockers Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%). Minimum Qualifications: Bachelor's degree in computer science, engineering, information Systems and/or equivalent formal training or work experience. 5-8 years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirement. CCIE or CCNP or CCDP certification preferred Mandatory Skills: Cisco Genesys IVR IVA VOIP Show more Show less
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Gurugram, Haryana, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Cisco Routing and Switching . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
9.0 - 12.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
About FedEx: Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding experiences our customers expect. Under limited supervision, define processes, and create project level architectures for specific applications. Working with business and data architects, evaluate products and projects to ensure congruency with strategic initiatives and industry trends and provide technical advice to resolve production problems. Requirements: Liaison to our business architect to Plan, design, implement, and support IP-based call center solutions. Develop and implement the technical architecture and physical design of the network. Analyse the existing voice and data networks and recommend solutions. Participate in various projects intended to continually improve/upgrade converge of Telephony platform. Provide day-to-day support for incidents, including managing and resolving problems and implementing change management processes. in debugging, troubleshooting of IP signalling traffic flows, Wireshark log with a focus on analysing SIP headers. Identify and capitalize on opportunities to enhance system and application performance, including automating manual system tasks. Provide expertise API Integration and Data flows. Mentor team members in Cloud Native Build and Technical Tenants working experience in Agile methodologies Have ability to explain complex technical solutions to non-technical stakeholders Good understanding and ability of stakeholder management Escalation points for Blockers Tactical - Keeping your own Core Development Skills honed/practiced (10%-40%). Minimum Qualifications: Bachelor's degree in computer science, engineering, information Systems and/or equivalent formal training or work experience. 9-12 years equivalent work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirement. CCIE or CCNP or CCDP certification preferred Mandatory Skills: Cisco Genesys IVR IVA VOIP Show more Show less
Posted 2 weeks ago
1.0 years
0 Lacs
Aluva, Kerala, India
Remote
Job Requirements Job Title: Female Telecaller Company Name: Cpositive Location: Aluva, Kerala (Remote) Salary: ₹5,000 per month Employment Type: Full-time Job Description Are you a talented communicator with a passion for helping others? Join our team at Cpositive as a Female Telecaller in a work-from-home position. As a telecaller, you will play a crucial role in our trading, insurance, mutual funds, SIP, and career counseling services for college students. No sales targets involved - your primary focus will be on marketing and after-sales support. We will provide training to ensure your success in the role, and you will have the opportunity to work with leads provided by us. FAQs Q: What will be my daily call duration target? A: Staff members are expected to have a daily two-hour call duration target related to office work. Q: Will I be eligible for incentives? A: Yes, as a staff member, you will have incentives based on your performance. Q: Do I need to collect a mobile/SIM card from Aluva? A: Yes, you will be required to come to Aluva to collect the mobile/SIM card. We will reimburse the recharge amount along with your salary. The SIM card can be destroyed once you stop working with us. Q: What are the working hours? A: Staff members should be available to attend our clients' incoming calls from 9 AM to 9 PM, Monday to Saturday. Benefits & Perks Work from home Qualifications Higher Secondary (12th Pass) (Required) Telemarketing: 1 year (Required) English (Required) Malayalam (Required) Tamil (Required) Hindi (Required) Ready to join our team? Apply now for the Female Telecaller position by contacting us at +91 7736927722. Show more Show less
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Windows Server Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: BackupExec Backup . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
5.0 years
0 Lacs
Trivandrum, Kerala, India
On-site
Role Description Job Summary We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure. The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms . You will be responsible for ensuring seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Voice Infrastructure Management Manage the Voice Estate, ensuring optimal performance and availability. Oversee capacity planning, monitoring, and maintenance of the voice infrastructure. Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and conduct packet capture analysis for troubleshooting and performance optimization. Collaboration & Support Work closely with global, cross-functional teams in a multi-locational, matrixed environment. Collaborate with teams such as Service Desk, Platforms, Information Security, and End User Services to ensure seamless voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, Audiocodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Documentation & Compliance Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Participate in on-call rotations and weekend support as needed. Qualifications & Experience Required Minimum of 5 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional Certification ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management, Verba Voice Recording, AWS Connect, Ribbon SBC Show more Show less
Posted 2 weeks ago
3.0 - 7.0 years
5 - 15 Lacs
Bengaluru
Work from Office
Experience:- 3+ Years. Location:- Manyata, Bengaluru. Interview :- 1 Round virtual, Final round F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPIs and desired SLA’s Shift – Open for 24x7 shift work . Interested candidate share your updated resume to the below mentioned Mail ID. arshitha.n@rlabsglobal.com
Posted 2 weeks ago
5.0 - 8.0 years
35 - 70 Lacs
Gurugram, Bengaluru
Hybrid
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the worlds most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like? We are seeking a Lead VoIP Engineer to design and build high-performance modules within our Voice platform. You’ll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems. Seniority Level: Lead Individual Contributor What You’ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Build and optimize SIP call routing logic, RTP media relays , failover mechanisms, and NAT traversal. Develop and manage configurations for scalability, codec negotiation, SIP trunk registration . Implement and test features like call recording, IVR, voicemail, DTMF detection. Monitor live traffic and participate in 24x7 on-call rotation for critical escalations. Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs. Document design decisions, configurations, and troubleshooting runbooks. What Makes You Qualified? 5 to 8 years of experience building and operating VoIP systems or CPaaS platforms . Solid expertise with SIP signaling, RTP, and media relay techniques . Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine . Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC . Experience in managing telephony infrastructure for uptime, latency, and call quality optimization. Strong systems programming and debugging skills in C/C++ . Good scripting/debugging skills ( Bash, Python, or Lua for FreeSWITCH modules ). Proficiency with diagnostic tools ( Wireshark, tcpdump etc ). Experience working with geographically distributed infrastructure or HA deployments.
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: IBM MQ Infra Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Microsoft Exchange Server Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
5.0 - 8.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: Network Data Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 2 weeks ago
1.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Company Description Founded in 2017, Nothing Before Coffee (NBC) aims to deliver freshly brewed coffee with fresh ingredients to every corner of the city. NBC is the perfect place to enjoy and savor every sip of your favorite beverage. The menu features over 100 different beverages, with coffee as the core product. Using a Quick Service Restaurant (QSR) model, NBC serves in large quantities while maintaining superior quality. Role Description This is a full-time hybrid role for a Field Human Resources professional located in Ahmedabad. Some work from field is acceptable. The Field Human Resources professional will be responsible for implementing HR policies, managing employee benefits, and overseeing personnel management. Daily tasks include recruiting, onboarding, and managing employee relations, as well as ensuring HR compliance and fostering a positive work environment. Qualifications Strong skills in Recruitment and HR Management Experience with HR Policies and Employee Benefits Proficiency in Personnel Management and employee relations Excellent interpersonal and communication skills Ability to work independently in a hybrid environment Bachelor's degree in Human Resources, Business Administration, or related field preferred Experience in the hospitality or food and beverage industry is a plus open to travel local candidate only Experience: 1 year to 3 years Salary: 20k to 30k Interested candidates share resume at Hr@nothingbeforecoffee.com or whatsapp 8233991499 Show more Show less
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SIP (Session Initiation Protocol) is a crucial protocol used in communication technologies, particularly in VoIP (Voice over Internet Protocol) systems. In India, the demand for SIP professionals is on the rise as more companies adopt advanced communication solutions. If you are a job seeker looking to explore opportunities in the SIP job market in India, this guide will provide you with valuable insights.
These cities are known for their strong IT and telecom industries, making them hotspots for SIP job opportunities.
The salary range for SIP professionals in India varies based on experience and location. Entry-level positions can expect a salary of ₹3-5 lakhs per annum, while experienced professionals can earn upwards of ₹10 lakhs per annum.
Typically, a career in SIP progresses from roles such as Junior SIP Engineer or SIP Developer to Senior SIP Engineer, SIP Architect, and eventually SIP Manager or Director. Advancement in this field often requires gaining expertise in various SIP-related technologies and protocols.
In addition to SIP expertise, employers often look for candidates with skills in networking, VoIP technologies, IP telephony, real-time communication protocols, and cloud computing.
As you prepare for SIP job opportunities in India, remember to showcase your expertise in SIP protocols, networking technologies, and VoIP systems. By mastering these skills and staying updated on industry trends, you can confidently apply for and excel in SIP roles in the Indian job market. Good luck with your job search!
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